Harris Poll Online

Revdex.com received the following message from the consumer on behalf of the business: Thank you for your help, my issue has been resolvedThank you *** ***

We are happy to look into this issue, however the complaint is very vague with no indication of what the respondent is looking for at this point to resolve this claim. The complaint indicates that the respondent has unsubscribed from Harris panel and wishes to no longer participate. We
will investigate the history of this panelist on our end, and attempt contact, but will need some feedback to determine how the complainant wishes to proceed. This panelist will be contacted by a member of our staff directly within business hours in attempt to resolve

We periodically refresh the composition of our panel to stay current with changes in the general population and provide clients with the broadest possible spectrum of consumer opinionsMemberships may be discontinued during this panel maintenance in line with our Terms of UseHistorically,
according to our terms of service, we have not granted redemption past the member's active tenure, however in light of recent changes in technology, security, and sampling policies, we are realizing the need to review our position for a more respondent friendly policy long term. To reconcile the issues present, a team member will reach out within business hours to assist the panelist in reconciliation of their earned rewardsKind regards, Harris Panel Management

Hello ***, Please accept our apologies for any inconvenience we have caused youIn order to resolve the issue we will deposit point into you account and make sure that we look at our system to make sure that this does not happen againThank you for being a loyal customer of Harris Polls and we hope that this does resolve your issue

Revdex.com previously received following email as update: I spoke with him extensively yesterdayHe is understanding what the issue was and patiently awaiting while I dig into his account history for reconciliation of his points We've exchanged personal contact info and I'm updating him regularly on the status. I'll be sure to alert you upon final resolutionI want to come up with something a little extra to give him (like a gift card or something ) for the miscommunication and his patience while I handle the rest and deep dive into the historical data. Best, Karen K

We periodically refresh the composition of our panel to stay current with changes in the general population and provide clients with the broadest possible spectrum of consumer opinionsMemberships may be discontinued during this panel maintenance in line with our Terms of UseHistorically,
according to our terms of service, we have not granted redemption past the member's active tenure, however in light of recent changes in technology, security, and sampling policies, we are realizing the need to review our position for a more respondent friendly policy long term. To reconcile the issues present, a team member will reach out within business hours, and upon confirmation the removal was indeed routine maintenance and not a result of misconduct/fraudulent activity, will promptly assist the panelist in reconciliation of their earned rewardsKind regards, Harris Panel Management

This letter is in response to Complaint ID *** from *** *** Ms*** wrote explaining she was looking for a missing honorarium, *** We reached out to the Field Manager of the study to see if she had completed the studyThe Field Manager confirmed that she did in
fact complete and qualify for the study The inventive file was processed on February 1, and Ms*** confirmed on February 1, that she did receive the incentive Please let me know if additional information is required to resolve this complaint Regards, Michelle VNielsen

We contacted Ms*** on 6/7/explaining we needed additional information about her missing honorariumShe was missing a $honorarium from study ***The incentive for this study was processed and sent to her via email July

This letter is in response to Complaint ID *** from *** *** *** On June 23, 2016, Ms*** summited a compliant having trouble accessing her account A helpdesk ticket was submitted on June 24, on Ms***’s behalf stating the following below:
We have received your Revdex.com complaint and *** messageThank you for contacting usWe apologize for the difficulties you have encounteredWe are working to identify and resolving the issueWe will provide you with more information as soon as we have itRest assured, that you will not lose any of your HIpoints that you haveIf you have any questions, please do not hesitate to re-contact usSincerely, Survey Helpdesk By June 30, she replied back explaining she was able to successfully access her account Please let me know if additional information is required to resolve this complaint Regards, Michelle VNielsen

Attention: Dispute Resolution Services Mediator
This letter is in response to
Complaint ID *** from *** ***
On April 7, 2015, the customer service team submitted a
request to have *** send ***'s two $***.com vouchers to
us,
since she did not receive her codes in the initial email that was
sent by ***. The codes were not being delivered to her e-mail address
successfully. However, *** was only able to send one $***.com voucher to
us, because the first one was claimedIt was claimed on 2015/03/
13:37:PST per *** *** can reach out to *** if she would like
additional information on the claimed code
We have gone ahead and resent the other $*** code to *** ***
Please let me know if additional
information is required to resolve this complaint
*** ***
HPOL NA Panel Developer
Consumer Insights, North America
***
###-###-#### office

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Per business requests, please convey that I do not have details as to how the original add was posted as it was listed in *** *** and used a relayHowever, given the likely possibility that I was solicted through an affiliate, I imagine they can identify the specific source and attempt to monitor that party in the future
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I want it on the record that I am still being lied to! Harris Poll contacted me on Thursday December not Wednesday December as they statedIn their communication they that " We do not send any replies from this mailbox(***@***.com)" This is a lie! Whenever I had a question or needed to report an issue with a survey I emailed Harris Poll at ***@***.com and received responses to all of my questions and inquiriesI still have these response emails from ***@***.com therefore, I do not know why Harris Poll is claiming that responses are not sent from ***@***.com because I do have responses from that email addressI also want it on the record that in order to have my points reinstated I have to use a different email address and re-registerI do not know why a different email address is needed and at this point I do not carePlease know if I am not able to re-register and receive my points and redeem points without incident I will again file another complaint against Harris PollThank you for your assistance in this matterI am very appreciative
Regards,
** ***

*** *** expressed concern that she had trouble accessing her Harris Poll accountWe do apologize for any troubles we have caused when accessing your accountWe have sent over a password reset link so that you maybe able to reset your password and access your account. Here are the
instructions: We have sent you a Password reset link in a separate email for your reference(Please note that your password is being sent from ***@***.com). Please make sure to reset your password within hours from the time you receive the password reset linkBe sure to check your junk/spam folder in case it is diverted there. Following are the steps to reset your password: 1- Click on the password reset link in the email and you will see a window that asks you to enter a new password => 2- Enter your desired password and confirm it and you are good to goAlso we have reset your secret questions for your convenienceIf you feel we have not fully answered your questions or concern, please do not hesitate to re-contact usWe value your membership with us

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
P.SWhat isn't clear is why the subsidiary Harris Interactive failed to respond to numerous e-mail and phone message requests - not until this complaint was registered with the Revdex.com was the issue finally resolved
Regards,
*** ***MD

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We periodically refresh the composition of our panel to stay current with changes in the general population and provide clients with the broadest possible spectrum of consumer opinionsMemberships may be discontinued during this panel maintenance in line with our Terms of UseHistorically,
according to our terms of service, we have not granted redemption past the member's active tenure, however in light of recent changes in technology, security, and sampling policies, we are realizing the need to review our position for a more respondent friendly policy long term. To reconcile the issues present, a team member confirm the removal was part of routine maintenance and not misconduct/fraudulent activity, and will reach out within business hours to assist the panelist in reconciliation of their earned rewardsKind regards, Harris Panel Management

On December 16, 2015, we have reached out to the member to work on getting their
account reinstated and granting the HIpoints that were removed from the member’s
accountPlease let me know if additional information is required to resolve this
complaintThank
you, Michelle
VSurvey
Help
desk Manager

This letter is in response to Complaint ID *** from*** ***.
*** *** expressed he is missing HIpointsHe mentions that these points are missing from redeeming HIpoints that he did not redeem himselfWe reached out Mr*** on 5/25/asking for his street address to
validate the redemption and to look into the situation further
On 5/26/we looked into his account further and we credited his account with the missing 3,HIpointsWe asked Mr*** to confirm with us once he receives his HIpointsOn 5/26/he confirmed with us, that he has received his HIpoints.
Please let me know if additional information is required to resolve this complaint