Harris Poll Online

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Business has responded to Revdex.com but requested that response not be published

[redacted] expressed that he had troubles unsubscribing from Harris Polls emailsWe do apologize for any difficulties to have experienced and we will unsubscribe you from Harris Poll emails

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I previously complained that they canceled my account. They canceled WITHOUT ANY WARNING and left a balance in my account. It is a balance that I worked hard for. Its not easy to get to 2,500 points - many surveys need to be completed. Anyway, after your help they did respond to me. We went back and forth and they did promise to send me the 20.00 in gift cards I was owed. That was February 3rd. That was last correspondence I have had with them. They seem to be ignoring my emails now. I just want what I worked for and earned. Desired Outcome: 20.00 in [redacted] gift cards Regards, [redacted]

We have sent a response to Ms [redacted] on October 25, in regards to her HIpoints reward We have sent her the $ [redacted] gift card she redeemed on October 15, She also mentioned, she was having trouble logging into her accountWe let her know her account was unsubscribed, but can re-register with a new email addressIn addition, we let her know that we can transfer HIpoints to her new account Please let me know if additional information is required to resolve this complaint Regards, Michelle VNielsen

This letter is in response to Complaint ID [redacted] from [redacted] . [redacted] expressed he had saved his HIpoints to redeem for a reward and he is having trouble accessing his account to redeem. We notice he was unsubscribed. We contacted Mr. [redacted] on 7/26 and let him know his... account was unsubscribed. We asked him to re-register and we would be happy to transfer his HIpoints. We have not received a response from Mr. [redacted] . Please let me know if additional information is required to resolve this complaint.

This letter is in response to Complaint ID *** from *** *** *** *** expressed that she has not received HIpoints for participating a surveyWe reached out to Ms*** on 6/26/asking for additional informationMs*** responded back on the same day, and
provided us with additional informationWe award her account with HIpoints and asked her to confirm once she received her HIpointsPlease let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID *** from *** ***Ms*** expressed that she was missing several HIpoints for surveys she had completed in the past two monthsOn 5/12/we reached out to Ms.*** letting her know we apologize for the difficulties she has had and we credited
her account 1,HIpoints for her timeWe polite ask her to confirm with us once she receives her HIpointsOn 5/15/she confirmed that she has received her HIpoints Please let me know if additional information is required to resolve this complaint

The "recruitment method" described in this complaint is a fraudulent use of our name and link to our recruitment path - we suspect an affiliate publisher is resorting to these unauthorized practices and are researching the issue so that we can take immediate and swift action against them We do NOT condone postings like this, nor do we do any "in person" focus group studies at all We are very sorry that the complainant has been duped by an unscrupulous recruitment source - and we have removed him completely from our database and system as promised To address the rejection of our solution - please note that it is stated in our FAQs that it can take up to business days to fully unsubscribe, as a panelist id may have already been pulled for a future sample automated mailing at the time of the deactivation on our end Now that this time has passed we can assure that he will not receive any more correspondence from us However in an effort to investigate fully the fraudulent use of our name in deceptive practices we invite Mr *** to contact us if he has any details or information that can help us find the source If he saved the fraudulent invite or took a screenshot we would happily compensate him for his time and efforts to share details so that we can quickly and completely address this Mr *** would be welcome to reach out to manager directly at ***.***@***.com should he wish to do so Again, we apologize for any inconvenience and the unauthorized post which misled Mr *** seemingly on our behalf We are always in the process of improving security and thwarting efforts to defraud panelists by outside sources Respectfully, Harris poll panelist support

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
belowTheir claims are simply and completely untrue. I was a member of Harris Polls under one account for several years, with an email of ***@***.**.com. I did not add any other accounts until after my account was inexplicably terminated. I added the new account only after their customer service told me to create another account. I did so with a new ***@***.com. I was promised that my $100+ worth of points would be transferred. They, then, did not respond to any of my phone calls or emails. Nor did they respond to the Revdex.com in the day period. They did transfer my points after approximately months. I had long since given up, so I was pleasantly surprised. I immediately decided to use $worth of the points to get a gift card. I (foolishly) left the other $worth of points in my account, that I earned through my own time and work. I thankfully received my gift card. The next day, I tried to do another survey with Harris Polls, but found my account again locked. To me, it is clear this company simply doesn't want to pay upSadly, what the company fails to acknowledge is that the survey money was earned by me through my work and is still owed to me. I can't think of another business where a company would be allowed to have you work for them, then be allowed to not pay you the money you earned. At some point, I am confident a good class action attorney will probably have a field day with these things, since my story is not unique; as I have read on my review sitesAt this point, I am not unhappy to be done with them. And I have moved on to other more reliable survey companies
Regards,
*** ***

This panelist wanted to change her email addressHer email address was not changedPer the panelist request I have unsubscribed her account and I have cashed out her remaining points for a dollar *** digital gift cardThe gift card will be sent to this email address: ***@***.com

This letter is in response to Complaint ID *** from *** *** *** expressed he wanted to be unsubscribed from the Harris PollOn 5/25/we reached out to Mr*** explaining, at his request we have unsubscribed his account from the Harris PollPlease let me know if additional
information is required to resolve this complaintSincerely, Norlene RPanel Relations Specialist

This letter is in response to Complaint ID *** from *** ***. *** *** expressed of having trouble receiving HIpoints for survey completionsAside, from missing HIpoints, *** *** shared of having difficulties accessing their accountOn 8/we reached out to *** ***,
explaining we have looked into the issue and we asked for *** *** to create a new account and we can transfer HIpoints to their new accountUnfortunately, we have not heard from *** ***We have not received a response and we have reached out to *** several timesPlease let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID *** from *** *** *** *** was missing an honorarium from study ***We have resent his code on April 11, and would receive it in 24-hours via email We called Mr*** on April 13,to confirm he has received
his honorarium via email and has received his $honorarium Please let me know if additional information is required to resolve this complaint

Revdex.com received the following message from the consumer on behalf of the business: The issue that I complained about has been resolved

I had expressed that she took a survey and that she was suppose to receive a dollar gift card for her completion of the surveyI contacted *** on October 2nd asking for her to send me the link or survey codeThat information was not provided, so instead I deposited 6,points into her
account so that she purchase any gift card of her choice

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Panel Member, Please accept our deepest apologies for any inconvenience we have caused youThe DOB we have on file for you is 07/Unfortunately we can not change the DOB we have on file for you so please use the DOB that we have provided for all future redemptions. I will also
credit Hi points into your account as well. Thank you

This letter is in response to Complaint ID *** from *** *** *** *** explained she was missing HIpoints on a redemption she did not process herselfBelow is the following message we have sent her: Dear ***, We have received your Revdex.com complaintThank you
for contacting usWe apologize for the lost of HIpointsWe have looked into this further and we credited your account with the missing 1,HIpointsRest assure, that here at the Harris Poll Online you are the foundation of our business and we are committed to ensuring the security of all your informationPlease allow 24-hours for your HIpoints to reflect your accountPlease confirm with us once you receive your HIpoints We credited her account 1,HIpoints on April 6, On April 7, she wrote back confirming she has received her HIpoints in her account