Harris Poll Online

This letter is in response to Complaint ID *** from *** *** *** *** wrote explaining she was having trouble logging into her accountMs*** wrote a separate ticket on 1/18/that she was having trouble with her accountWe did respond back explaining why We
sent her the following message on 1/27/17: Dear ***, We have received your Revdex.com complaintThank you for contacting usUpon the review of your account, I show that your account has been removed due to quality issues. We track internally each panelist’s performance in each survey and over time to determine if there are any quality issues across multiple objective measures. If your performance demonstrates consistent issues across multiple measures in surveys across a period of time we send an email that reminds you of the key factors that ensure data integrity: to not rush through surveys, to only take a survey one time, and to provide honest, thoughtful responses. This email is sent when your performance measures are still at a level where you have ample opportunity to improve and avoid termination. This email does not allege any misconduct or bad intent towards you. Rather, our actions are based on strictly objective criteria, applied with the greatest of care and due diligence, and in the interest of meeting our ethical obligations and our obligations to our clients to provide them with only the highest quality of survey data. We do apologize for the inconvenience this has caused, but we are offering you a one-time cash out for your points On January 31, Ms*** responded that she would like two $*** gift cardsThe following day we asked her to provide her street address to proceed with the redemption process, and she provided her street address on February 1, On February 3, we proceeded with the redemption process and responded with the following message:Dear ***, We have placed your order for two $*** gift cardsYour order number is: ***-***-***-***You should be receiving your rewards within a day or twoIf you do not receive your rewards within this time frame please let us know Please let me know if additional information is required to resolve this complaint

This letter is in response to Complaint ID *** from * ***We have sent a response to Ms*** in regards to her HIpoints rewards. A $***.com gift card will be sent via email by 12/We have sent the following message to Ms***: Dear Ms* ***, We have
received your Revdex.com complaintThank you for contacting usWe do apologize for the difficulties you have encounteredHere at Harris, we value your time and your membership with usWe have looked into your inquiry further, and we are awarding you with a $*** gift cardThis gift card will be sent to you via emailIf you have any questions, please do not hesitate to re-contact usSincerely, Survey Helpdesk She responded back on December 08, with her email address, ***@***.comOn December 12, 2016, we responded back to her with the following: Dear Ms* ***, You should be receiving your reward by the end of the weekIn addition, please confirm with us once you receive your code. If you do not receive it then or have any questions, please do not hesitate to re-contact usOn 12/we have contacted Ms.*** via phone, but we were unable to reach herOn 12/we also sent her a message via email with the following: Dear Ms* ***, We just wanted to know if you have received your rewardIf you have not received it or have any questions, please do not hesitate to re-contact usOn 12/20, we called her again and could not get a hold of herAfter calling, we have sent her the follmessage: Dear Ms* ***, We tried to contact you via phone on 12/and 12/20, but were unable to reach youCan you please confirm if you have or have not received your rewardPlease let me know if additional information is required to resolve this complaint Regards, Michelle VNielsen

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear belowI believe that $is a drop in the bucket for the amount of time that this issue has been outstanding. I have been trying to get this resolved for over months. Given the frustration, the time and number of e-mails that I had to send, I think I should get $
Regards,
*** ***

This letter is in response to Complaint ID *** from *** *** *** *** expressed he could not redeem using his DOBOn 8/we reached out to him asking to verify his informationOn 8/we notified him the DOB to use when redeeming his HIpoints and to use that DOB for any
future redemptionsPlease let me know if additional information is required to resolve this complaint

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are actively looking into the background and details surrounding this complaint.  We so far are unable to find this panelist in our databases - as it appears he is not one of our panelists.  This appears to be a Harris Poll study, which is a division of business that has been acquired...

by another company in early 2017.  In that case, we would not have any connection to the study or visibility into the details.  However, we are committed to helping to find resolution, as we understand there may be confusion with these changes, and the association of our name with this poor experience can impact our remaining brands as well.   Should we be unable to personally solve for this respondent's particular issue, we will at least direct to the right people who can, and pledge follow up until panelist feels satisfied.  Please bear with us as we engage other groups to assist in the investigation in this matter.  A member of our team will reach out to the panelist within 48 business hours to discuss progress/options for resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I find it interesting that as long as I was filling out surveys there were no...

quality issues. The account was closed and the quality issues were only mentioned once I tried to cash in my accumulated rewards.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still want the entire complaint to stand for the record. I find it very very odd that all of my attempts to contact the company when I could not log in fell on deaf ears and now the only reason they are acting so expeditiously now is because the Revdex.com was contacted. It is very sad and an indictment on the character upon the company that a resolution could not be reached until the Revdex.com was contacted. Current members and anyone thinking about joining this site will see this complaint will know the true character of this company.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I have not rec'd any surveys since 9/19/2017. I messaged them previously and they stated surveys are by random selection. It is odd how I have been a member for 3 or 4 yrs. and never went this long without a survey offer. I truly believe they quit offering me any because I have filed complaints about them. Plus, when I try to use the contact form another person's name and email address show. [redacted] at [redacted].com. Perhaps a way to keep me from contacting them? The form is the only way to contact them. I will be sending him an email to see what's going on. It also states if no surveys are done in 12 months your acct. becomes undone. Perhaps this is why I never get any surveys. They want to delete me and this is their way to do it. I see they have an F rating and I fully can see why. I want surveys sent to me. Have not received any since 9/17. Plus, I want the incorrect name and email showing when I try to do the contact form corrected. 
Regards,
[redacted]

*** *** expressed that she has not received HIpoints for participating a survey. We looked into the issue, and we have awarded her 150 HIpoints for her participation in the three surveys. We reached out to her on 8/22 letting her know that 150 HIpoints has been granted to her account.Please let me know if additional information is required to resolve this complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to Complaint ID [redacted] from [redacted].   [redacted] was missing his reward for syncing to the Shoptracker app. We looked into the issue further, and notice he had successfully synced to the app. On 7/12/17 we notified Mr. [redacted] of his reward...

and sent him his incentive via email. Please let me know if additional information is required to resolve this complaint.

This letter is in response to Complaint ID [redacted] from [redacted]. 
[redacted], expressed that he was having difficulties retrieving his reward. We reached to Mr. [redacted] on 5/25/17 asking for additional information of the issue. 
On 5/30, we assisted Mr. [redacted] in redeeming his...

HIpoints for successfully. 
Please let me know if additional information is required to resolve this complaint.

This letter is in rejection to Complaint ID [redacted] from [redacted]. On February 15, Ms. [redacted] said she had not received her rewards. We resent her, her two $10.00 [redacted] gift card. On February 17, she confirmed she has received her rewards. Please let me know if additional information is required to resolve this complaint. Regards, Michelle V.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to confirm I have received my gift card for completing a survey. I am happy and satisfied with the outcome.  I have followed up with Harris Polls and thanked them. I would like to close the complaint. Thank you for your time.
Regards,
[redacted]

We have sent a response to Ms. [redacted] on October 25, 2016 in regards to her HIpoints reward.  We have sent her the $10 [redacted] gift card she redeemed on October 15, 2016. She also mentioned, she was having trouble logging into her account. We let her know her account was unsubscribed, but can...

re-register with a new email address. In addition, we let her know that we can transfer HIpoints to her new account.   Please let me know if additional information is required to resolve this complaint.   Regards, Michelle V. Nielsen

This letter is in response to Complaint ID [redacted] from [redacted].  
[redacted] expressed that she is having difficulties redeeming her HIpoints using her date of birth. We reached out to her on 5/30/17, we verified her information and gave her the date of birth we have on...

file. 
On 5/30 Ms. [redacted], confirmed she was able to redeem using the date of birth we have given her. 
Please let me know if additional information is required to resolve this complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Yes I wanted to let the Revdex.com know that the harris poll did send me the 55 dollar [redacted] account and I thank the Revdex.com for helping me get my money that was owe to me. When the harris poll contacted me asking if I received the [redacted] gift card and I told them once I heard from the Revdex.com. I would tell them that harris poll did what they said they would do in the email.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Assuming they follow through as they have promised.
Regards,
[redacted]