Hartford Courant

Review: I have subscribed to The Hartford Courant for over 20 years and the paper is to be delivered to the front porch. It was until 2014 when a new delivery person ( [redacted]) began delivering. He began to throw the paper at the end of the driveway near the road. Often it was hit and dragged by cars or simply taken by someone. In the winter it gets lost in the snow or it is so wet it cannot be read until it is dried or hit by a snowplow and dragged away. Both my husband and I had knee replacement surgery and it was hard for us to go down the stairs and out to the road to look for the paper. After many. many phone calls and letters finally resulted in the delivery person resuming correct delivery. We gave him the additional option of throwing the paper on our side deck, he did not even have to leave his car which he chose. This all was fine until this month. Now [redacted] has resumed leaving the paper by the road. If I call to complain, I can expect not to get the paper the next day ( he did the same thing last year as well as to a neighbor who had the same issue with him ). Today is the 16th day of the month and we have not received the paper 6 times so far. When I call to report we did not receive a paper and choose the option for one to be brought out, one has never been brought out. I have been sending an email to the Courant's customer service department each day to report that either the paper is by the road or not received. They email back that they have "reached out to the delivery person and will correct the problem". Yet, this issue has not been resolved. I pre-pay for the paper which includes delivery. I have been told that we are "Grandfathered" in regarding to the door delivery. However I can not get anyone at The Hartford Courant to do more than send emails saying they are "reaching out" to resolve. I have heard from many neighbors that they have had the same issues, need to search their front yards for their papers. Many have canceled or reduced their weekly delivery to week-ends only. I have saved the emails between myself and the Courant's customer service if needed. Please help in resolving this issue.Desired Settlement: I am requesting my Hartford Courant paper be delivered to my front door or side deck each and every day that I have paid a subscription for. I do not want the paper left by the road, in my driveway or somewhere on my lawn.

Business

Response:

March 02, 2015

Revdex.com Case# [redacted]

Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. We have contacted regional manager [redacted] , who has contacted you and has addressed delivery issues with the distributor for an immediate resolution.

You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every day and delivered to the front door or side deck. We hope you find this resolution satisfactory. Please contact our customer service department at [redacted] should you have any questions.

Sincerely,

Senior Customer Service Representative

&n

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: In May, I purchased and prepaid for an ad in the [redacted]. The price of the ad, $39.99, included free renewal of the ad if my item (a motorcycle) didn't sell. After I paid for the ad, The Courant/Tribune bought the [redacted]. In June, I received a bill from the Hartford Courant Media group for $12. I called the [redacted] and was told that this mistake resulted from the transition from [redacted] to the Courant, and that the $12 was not owed and would be credited.In July, I started receiving bills for $27.99. I have made numerous phone calls to customer service and been told that I owe nothing and that this would be fixed, yet I continue to receive bills for $27.99. I have received four such bills in the last two weeks.I have no intention of paying something that I do not owe. However, I am concerned that my good credit rating will be damaged as a result of nonpayment of a bill that I do not owe. I have asked to have a manager call me to explain when this will be fixed. Their have received no such call. I have asked that an email be to me indicating that I have no outstanding balance. I have received no such email.Desired Settlement: I want the Hartford Courant Media group to correct my account ([redacted]) to indicate that there is no outstanding balance and I want written confirmation of that. I would like an apology from the Courant for the inconvenience and aggravation that they are causing me.

Business

Response:

July 24, 2014

Revdex.com Complaint #[redacted] Tribune Media experienced some transition challenges with the acquisition of the [redacted], which negatively impacted this customer. Please accept our sincere apology for the frustration and inconvenience that resulted.

We have confirmed that all adjustments have taken place. The account balance is now $0 and should remain that way. I have attached a copy of a new invoice that shows this information.

In addition, [redacted] of [redacted] spoke with the customer yesterday and explained the situation. [redacted] also gave his contact information for any future renewals or ads that might be required.

We hope you find this resolution satisfactory. [redacted] Senior Customer Service Representative

The Hartford Courant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have told me in the past that my balance was 0, but then I received another bill which is why I complained to Revdex.com. Hopefully this time they have fully resolved this issue in their billing system. If I receive more bills, I will contact them and you.

Thanks for your help.

Sincerely,

Review: I had been an auto pay customer of the Hartford Courant. There was a change to the billing policy & I decided to switch back to paper billing. This request was made on 8/5/13. An automatic deduction was made to my checking account on 8/1/13 but it was never credited to my account. I have been trying for 5 months to get this payment credited & have sent documentation verifying that the money was taken from my checking account, but I keep getting the same answer( we have no record of the payment) from everyone I talk to.Desired Settlement: I would like the 8/1/13 payment credited to my account.

Business

Response:

February 3, 2014

Review: On June 15th, the courier who delivers our Sunday paper threw it too hard and it damaged my front door, the lower half is metal and one of the panes is bent inward. I called the Courant immediately to notify them and was assured I would get a call back from the District Manager because there has been property damage. Today is June 19th and I have not recieved a call back yet. Additionally, I just spoke to the deliveryman's wife and she told me his manager told them they have to replace the door at their expense. Additionally, she told me all of my calls from Sunday through Thursday have been directed to the deliveryman, NOT to a District Manager. The company has lied to me countless times, making promises a manager will call me and no one has called. When in fact, all they are doing is forwarding my messages to the deliveryman instructing him to take care of the damage.Desired Settlement: My door needs to be replaced, it is a safety hazzard.

Business

Response:

June 27, 2014

Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com.

Please accept our sincere apology for the inconvenience you’ve suffered as a result of the damages to your front door. Your concerns have been addressed with the local distributor ([redacted]) for immediate resolution.

In addition, our regional manager, [redacted], contacted you, and established that the delivery contractor has agreed to pay for the damages. You have also been provided the necessary contact information to send the bill once the door is repaired.

You are a valued subscriber and we again apologize for the obvious frustration you have suffered. If you have any additional questions, please contact our Customer Service Department at ###-###-####.

Sincerely, [redacted] Senior Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have spoken with [redacted], and arrangements have been made to have a door replaced. He has also confirmed that if there's any issues getting payment back to me contact him immediately.

Review: My subscription was stopped by the Hartford courant over a month before the service was paid through which was July 3rd. They said it was due to not getting a payment. I had sent the payment out in full on May 23rd, way before the due date. Check number [redacted]. They claim they have not received it and didn't fulfill my subscription. Also at this time, I was not credited for several vacation stops. After 8 emails and 2 phone calls, I was assured this was going to be looked into by the billing department and I would be contacted when the issue was solved. I received no more phone calls or emails regarding the issue. Until I received a collection notice from [redacted] in ** yesterday in the mail. I did everything in my power to communicate with the Hartford courant and provided them with all the information they requested over several email. I am disgusted at their unprofessional manor in which this situation was handled. I was never contacted back to resolve this issue. The amount that stands in collections of 16.04 is inaccurate as the vacation stops were never credited to my account. This is not the way to treat a longtime customer. I attempted several times to reach the Hartford courant today and had not luck, via email and phone calls.Desired Settlement: For the hassle that I have been put through, I want the bill to be taken care of and removed from collections at [redacted] collections at their expense. It's unfortunate that their lack of professionalism and communication have caused this event. I would have continued receiving this newspaper if they had only displayed better customer service and followed through in resolving the issue.

Business

Response:

August 03, 2015

Review: Our paper has not been delivered over 20 times this yearDesired Settlement: They need to fire their delivery person. I have been a customer for over 30 years. Never has it been this bad.

Business

Response:

July 24, 2015

Revdex.com Case #[redacted]

Review: I do not want to get ads from the htfd courant at the end of my driveway in a plastic bag or in the mail.I am tired of having them stop my snowblower or having to throw them away.Calling the out of country customer service line is a waste of time.I do not subscribe to this paper and do not want to be used to inflate the subscription numbers.I hope they close.Desired Settlement: Stop the delivery of ads .

Business

Response:

November 13, 2013

Review: My friend went online to purchase a daily subscription of the Hartford Courant in October. His pre-paid debit card was debited in the amount of $52.39 on October 14, 2015. I have made numerous phone calls and have faxed a copy of the debited transactions twice. I am getting the run around and my friend has not received a refund or a subscription. My friend then decided that he would rather receive the subscription for Thurs - Sun. for $26.00 yearly and wanted to get an adjustment. That has never transpired. There solution is that they will contact us in 24 to 48 hours. This has been going on for a month and I have received one call back stating that someone else would call back. That never happened. Please help.Desired Settlement: Refund and/or $26.00 yearly subscription with the billing adjustment.

Business

Response:

November 16, 2015

Review: I cancelled my subsciption on May 26 and was told that it would take 3 weeks for the refund to come After one month I still had not recieved it tried calling got nowhere wrote an email and was told it is 3-4 weeks it is now July 19 I have emailed a few more times no responses and still no refund check I can not speak to anyone in the US because every time I had called their number I got the Phillipine and was given a different answers every time I am completely frustrated that I can not recieve any money from them (I had a half year left on the subscription -$22 but at this point I want my entire $51 back and be done with them )

Product_Or_Service: years subscription for Thurs, Sat, Sun papers

Desired Settlement: DesiredSettlementID: Refund

see above send me $51

Business

Response:

Consumer Response /* (-101, 5, 2013/07/24) */

From: [redacted] (mailto:[redacted]@peoplepc.com)

Sent: Tuesday, July 23, XXXX X:XX PM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: (SPAM) Re: Revdex.com Complaint Case#84121415(Ref#XX-XXXX-XXXXXXXX-X-XXX)

Importance: Low

I received in the mail today a check for $22 dated July 18 so it took from May 28 until July 18 to get me the refund. I am not happy that it had to take this long-- almost 2 months for something I was told was a 2-3 week process but I guess I have to be satisfied that it is over--- I will never get their paper again and will tell all about my terrible experience with them I would love to get the whole amount just in principal but will not expect it [redacted]

-----Original Message-----

Review: Recently tried to take advantage of one of HC's 'special offers' for Sunday delivery. When I received a form letter thanking me for subscribing, I called customer service to find out when exactly my year's subscription would start--only to discover it was supposed to have begun 2 weeks earlier. Was assured the account would be credited, and delivery would begin on the upcoming Sunday[Dec.15].Sunday [12/15/13] comes, no paper--and when I called customer service at 9:20 am, first had to listen to some crap about "weather issues, so delivery deadlines extended to allow delivery persons enough time to safely make deliveries" -- without any indicator of how long that extension was. Called again, around 10:30am, after seeing that other homes in area already had papers on driveways DESPITE alleged weather issues, then [after hearing that the automated service couldn't help because there were 'multiple accounts associated with the phone number'-- apparently left over from the last time I canceled this paper because of NONDELIVERY issues?!] had to wait to speak to service representative, who assured me that I would get a paper since 'delivery person still in my area'--when I asked how long before I could expect said delivery, I was told 'a half-hour'.45 minutes later, still no paper. 1 hour later, still no paper, plus 'call center closed' so I can't reach anyone to complain [not that it seems to do any good--what's the point of having the Customer Service for LOCAL DELIVERY issues located in another country?!].Now, I have to call tomorrow, when I expect I'll get the same "sorry about nondelivery, your account will be credited yada yada".What I want is personal assurance from A LOCAL SUPERVISOR WHO WILL DO WHATEVER IT TAKES TO MAKE SURE THAT THE LOUSY DELIVERY PERSON DOES HIS/HER JOB SO I DON'T HAVE TO CALL EVERY WEEK TO GET THE SAME NON-SERVICE. And I want a paper delivered no matter WHAT time it is on Sunday [or even Monday] --getting 'account credit' week after week isn't helpful.Desired Settlement: See last paragraph in above 'complaint', re: local supervisor assurances and actual delivery of the missing Sunday paper rather than 'credits'.

Business

Response:

Complaint ID [redacted]

Ms. [redacted], please accept our sincere apology for the frustation you have suffered as a result of our failure to deliver your newspaper every Sunday.

The local office has been contacted and you should be receiving a call from the distributor. Your account has also been flagged alerting the contractor that delivery must be made to your home every Sunday.

We thank you for your patience and will do everything in our power to better serve you in the future.

Sincerely,

Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I spoke with the young woman from the Courant on 12.20.2013 who assured me that a): the appropriate delivery personnel would be alerted to this matter before the upcoming Sunday delivery [12.22] ; and b): I would receive a call from the district manager the following Monday to check up on that delivery. On the 22nd, again no paper until I called the 'customer service' line--where I waded through the recorded options to get to a 'live' operative because apparently there is no reliable process to remove a previous, inactive account for this address [despite my having requested it be removed in 2 previous calls] and having more than one account listed on a phone number means the automated voice complaint service is unusable. And while the 'replacement' paper eventually arrive around 11:20 am, I never did get that promised call from the district manager the next day. When I receive that promised call, and the deliveries start coming without my having to call to complain, then I will accept the proffered response which seems, at this point, to be just wishful thinking on Amber's part [tho certainly not her fault]. Also, I need some verification that the year's subscription runs from 12.22.2013, since that is the first delivery I received.

Sincerely,

C[redacted]

Business

Response:

January 2, 2014

We certainly understand Ms. [redacted]'s frustration.

Her delivery concerns have again been communicated to the distributor. In addition, a request has been sent to the Circulation Manager requesting that Ms. [redacted] be contacted by phone and a plan put in place to correct her ongoing delivery issue. Please be assured that I will continue to follow-up until proper action is taken.

Again, our sincerest apologies. Clearly we have failed to deliver the quality service that Ms. [redacted] deserves.

Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Despite the assurances that the matter is being looked into, I have yet to receive a Sunday paper without having to call in a non-delivery complaint. While I did receive a call on Jan. 3d from a Mr. [redacted] [apologies if this is misspelled] who left me a message indicating he oversees the distributors for my area and was addressing the matter, 2 more Sundays have passed since then without any resolution to the actual issue of said non-delivery.

This irritation is exacerbated by the fact that I am STILL experiencing difficulties in using the 'automated attendant' for calling in a non-delivery complaint--despite repeated requests that a defunct account be removed from their records, it remains--which means that I cannot make a 'simple' [if six steps can be called that] non-delivery complaint call without having to resort to the additional steps relating to input of my current account number. This is not something I want to have to do EVERY SUNDAY at 9am when I would much rather be sleeping-in.

Must I place a sign on on my driveway every Sunday to remind the delivery person who seems not to have any functional method of recognizing a delivery point?

Or perhaps the person who has been delivering the 'replacement' paper after each non-delivery complaint could be persuaded to just stop by before 9am and sling one onto the driveway every Sunday, since it appears he/she is going to have to do it eventually anyway.

Sincerely grumpily,

C[redacted]

Business

Response:

January 22, 2014

Revdex.com Case #[redacted]

We certainly understand

the complaintant’s frustration.

[redacted], Regional

Manager, has recently spoken to her regarding the continued non-delivery of her

Sunday paper. He has also spoken with the distributor on several occasions and

is committed to getting this problem resolved.

Regarding our IVR

system, we are aware of the flaw regarding phone numbers attached to old

addresses. We have contacted the vendor who is working towards a fix. In the

meantime, the account number must continue to be used in order to report a

delivery issue through the IVR.

We realize that we have

failed to deliver the quality service this subscriber deserves and will continue

to do everything possible to resolve the problem.

Sincerely,

Senior

Customer Service Representative

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

while I appreciate that the appropriate actions apparently are being taken, I have still no actual resolution of the matter of non-delivery. Until that becomes a non-issue, my complaint can never be resolved.

However, I do accept that the 'relevant parties' have done what they should in terms of addressing the problem. It may be that there is an unbridgeable gap between what is expected and what actually can be provided, given the sad circumstances of the hard-copy newspaper business these days-- I doubt many people are clamoring to take on these 'delivery' jobs, so lackluster performance is tolerated when the alternative is to lose any of the few who remain willing.

I believe I must resign myself to having to make a non-delivery call every Sunday; now I merely hope that the purported 'automated system' vendor is making suitable progress with its repairs so that the weekly call will be a slightly less arduous process.

You may feel free to end this complaint-tree, since I feel it no longer serves any useful purpose to continue repeating the same refrain from either party.

C[redacted]

Review: I paid for a 6 month subscription. When the subscription ran out, I called the Hartford Courant and requested that my service be stopped. I purchased a coupon from [redacted] to receive the Hartford Courant for a much cheaper rate. The Courant did not stop my service and over a 30 day period I requested numerous times from the Courant to stop my service and honor my purchase through [redacted]. Instead, the Courant put me into collections for $32.50 and now I am going to have a black mark on my perfect credit score. No one at the Courant will help...I can't even get my coupon, which I pre paid, honored. Can you please help with this matter?Desired Settlement: I would like my account OUT OF COLLECTIONS. I do not want to be charged $32.50 for services that were not authorized nor requested nor contractually obligated to by me. Further, I would like an apology in the event that this has hit my credit score so that I can go to Experian and get relief and have my credit put back the way it should be. Finally, I want my coupon honored so I can receive the services I already paid for. Thank you for your help.

Business

Response:

January

11, 2014

Revdex.com

Case# [redacted]

I am

writing in response to your concern submitted to the Revdex.com

regarding continued delivery of your newspaper subscription and subsequent

collection action.

We apologize that the several cancellation requests you

made were not processed. Our records indicate that delivery of your newspaper

subscription stopped on 08/22/13. The charge of $32.50, for the delivery period

from 05/23/13 thru 08/21/13 has been cancelled and all account information has

been updated with our collection agency. Please be assured that your good

credit has in no way been affected.

Your request for a newspaper subscription was forwarded

to our office by [redacted]. At the time your request was received, our records

did reflect an active daily and Sunday newspaper subscription to your

household. A request was forwarded to

[redacted] to refund your payment. We value you as a former subscriber and will

honor the discounted rate of $0.50 per week for a Thursday thru Sunday

newspaper subscription to your household.

Please contact me directly at 860-241-3614 so that I may process your

subscription request and payment for 52 weeks.

Sincerely,

Senior Customer Service Representative

Business

Response:

January 16, 2014

Revdex.com Case# [redacted]

Review: About eight months ago only my house did not receive the reminder newspaper. I made five complaints to the Hartford current requested and the investigation. Currently I have not received any information and have yet to receive the reminder newspaper that I received with no problem for the past six years. I expect a follow-up to be conducted with the driver to determine what the problem was and no information has been provided.Desired Settlement: My desired outcome is to receive a reminder newspaper and to get an explanation about why my house was skip the delivery process .

Business

Response:

October 30, 2015

Review: Receiving bills for service not rendered. In November '12, I purchased a 6-month subscription. Service began promptly in the next few weeks. I stopped receiving my newspaper approximately 7 weeks later. I have contacted the Customer Service department on 3 seperate occasions within 2 weeks of not receiving the service, and told delivery would resume. Delivery did not resume, and am still owed 4 months and 1 week of newspaper delivery. I have since been receiving bills for service from May '13 going forward, and have not received any delivery. I have been receiving phone calls on an almost daily basis, even after describing my situation with the person, and being told NEVER to call me again.

Product_Or_Service: Newspaper home delivery

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the 4 months and 1 week of service I have not received, and I want the phone calls and billing for service not rendered to cease.

Business

Response:

September 17, 2013

Review: I subscribe to the electronic news paper of the Hartford Courant, and have since about June of 2012. Last year I received a postcard asking me to renew my account, or to verify it was on an automatic payment plan. When I responded to that postcard, unbeknownst to me, a new account was issued in my name. The result was that I was charged for two accounts each month. I called and complained, and was told that I had to submit proof that I was being double charged. I faxed copies of some of my [redacted] bills from the past, called and was told someone would review this and call me within 48 hours. That was 9/11/2014. When nothing happened, I called again on 9/23/2014 and was told someone would call within 48 hours.I spoke again to someone on 10/2 and was told the same thing. I tried to speak to someone more senior, but was told this could not be done. Finally, in November, the charges stopped, but I have been unable to speak to anyone about reimbursement of the double payments. The extra payments go back over a year, so represent well over $150. The inability to speak to someone about this is unethical, if not illegal. Being told multiple times someone would call and getting to response shows a lack of customer response and appreciation. The Courant should be penalized for this, and my money returned.Desired Settlement: I want the company to look into how many months this double payment was charged, and the total amount refunded.

Business

Response:

December 12, 2014

Revdex.com Case [redacted]

Review: On May 1st,2014 our business placed an advertising order with Hartford Courant . The company charged us $ 2530.00 but never place an ad. We called them and notify about problem, we were told that they will place an ad on another day and will credit our account for original amount and charge again for a new ad on different day . Since May5/5/14 we are trying to get back the money (2530-dic $650) in the amount of$ 1880.00 and we are not able too . We are transfer to [redacted] and [redacted] and we are getting round around but no money . We were told that we get check in 10 days, then we were told that it needs to be approve , then again check in 10 days.Obviously Hartford Courant lucks integrity. their people have no idea about accounting, service to customer and they have different stories every time you call them. Unacceptable for business.Thank you.[redacted].Desired Settlement: refund in the amount of $1880.00- check .

Business

Response:

The original issue was due to the unavailability of the customer to verify specific information in the advertisement, resulting in their advertisement being declined by one of our self service support representatives. After the order was canceled, the customer reached out past the deadline of the original requested run date and we rescheduled their order for the next available print run date. At the point of cancelation of the first order, our systems should have automatically generated a full refund for the order.

Due to a system failure only $650 was automatically refunded upon the orders initial cancelation, rather than the full amount paid. At this point an adjustment request was submitted to our finance department in order to rectify the previously paid amount of $2530. Our finance team failed to process this request in a timely manner. The situation resurfaced up on June 10th as the customer was showing a credit of $1880, at which point approval was given to send a refund check to that customer. This typically would take about 10 business days from this approval date.

If you have any further questions, please don’t hesitate to reach out.

Regards,

Senior Team Lead | Classified Sales

Review: My newspaper is about 75 percent of the time late. The delivery person is leaving a path across my lawn which she should not even be on, and then she chucks it hard at my house making a big boom inside my house. If something gets broken they are paying for it! The courant tells you if you have any problems call [redacted], you get no satisfaction from calling this number it's not even in the United States, nobody cares they say we'll take care of it but nobody does. All I want is proper delivery and a proper response.Desired Settlement: Would like proper delivery and a response from someone in the states.

Business

Response:

March 27, 2014

Revdex.com Case #[redacted]

Regional manager [redacted] was contacted regarding this matter and he spoke to the subscriber regarding her delivery concerns on Wednesday, 3/26/14. He then contacted the distributor for resolution. The distributor noted that the contractor is fairly new. He assured us that he will speak to her to ensure that future deliveries are made promptly. He also stated that she will be instructed to no longer walk on the subscriber's lawn.

We hope you find this resolution satisfactory.

Sincerely,

[redacted], Customer Service Representative

Review: I have been receiving four or more calls a day from them for weeks now. I have told them them nicely that I am not interested and have spoken to the manager about the incessant calls, but it has continued. It has become extremely frustrating. I do not understand how they feel harassment is a good way to earn any new customers.Desired Settlement: I request that this incessant calling be put to an end and to be removed from their call list.

Business

Response:

January 7, 2014

Revdex.com Case #[redacted]

I’m writing in response to the above

noted Revdex.com complaint.

An email request has been sent asking

for the complaintant’s telephone number. Once a response is received, the

number will be placed on our do-not-call list. Please note that requests take

7-10 days for processing.

Sincerely,

Senior Customer Service

Representative

Review: Have subscribed to the Hartford Courant for several years. Past 2-3 months the delivery of the paper has been deplorable. The paper doesn't come during the "guaranteed delivery time". When I call customer service, I get the canned response, stating my account will be credited. When I ask to speak with a supervisor I am told I cannot. When I ask for that supervisor's name, I am told that can't be given out. One week ago when I called for at least the sixth time in the past 3 weeks, I was told I would "be guaranteed the district manager will call me in 24-48 hours". I am still waiting for that call. Today, after walking a quarter of a mile three times to the paper box in 85 degree heat, I still do not have my paper as of 9:35 AM. I called twice this morning, first time to register that I did not get the paper; second time the message "guaranteed" I would receive the paper today". When I asked again to speak with a supervisor, the customer service rep stated she would put in a request in for an urgent a call back from the district manager for today. She guaranteed I will get a call today. Based on history, I do not believe it.

Product_Or_Service: The Hartford Courant

Account_Number: home delivery

Desired Settlement: DesiredSettlementID: No settlement requested - for

I expect the Hartford Courant should maintain what it advertises and what customers pay for - the delivery of a morning paper in the allotted time. If a problem arises, it should be handled as the voice-mail response states, that it will be delivered. The Hartford Courant provides a service the same as many other companies and should maintain the minimal standard. I would expect there should be some sort of quality management within the company to improve customer service.

Business

Response:

Business Response /* (1000, 5, 2013/07/16) */

July 16, 2013

Revdex.com Case #XXXXXXXX

HC Account# XXXXXXXX

I'm writing in response to your concern submitted to the Revdex.com.

Please accept my sincerest apology for the inconvenience caused by the delivery issues of your Hartford Courant newspaper. I'm sorry to learn that you did not receive a call as requested from our local office and that your concerns regarding missed papers were not addressed promptly. We have addressed these concerns with the local distributor for immediate resolution. We value you as a subscriber and will do everything to ensure that you receive a newspaper every day. Please contact me directly should you have any questions regarding this matter, XXX-XXX-XXXX.

Sincerely,

Senior Customer Service Representative

The Hartford Courant

Review: For several months my papers have been delivered sporadically. Am told it is a new delivery person problem. There has been enough time for new carrier to learn customers. Old carrier very reliable.

This week I have not had papers on Dec. 6, 8 and 10

They send out a form reply and promise re delivery that does not happen so addition time added to subscription.

I have paid in full for daily delivery of a Courant and it is not happening.Desired Settlement: Deliver of a daily paper for which I paid.

Business

Response:

December 21,

2015

Revdex.com Case

Please accept our sincerest apology for the inconvenience you have

suffered as a result of your newspaper

delivery issues. We

have contacted Operational Manager-Jorge M[redacted], who has contacted you and has

provided you with his contact information. Also,

delivery concern has been addressed with the local distributor for an immediate

resolution.

Again, you have our

sincere apology for the obvious frustration and inconvenience you have

suffered. You are a valued subscriber

and we will do everything possible to ensure that you receive your newspaper

everyday. We hope you find this resolution satisfactory. Please contact our customer service

department at ###-###-#### should you have any

questions.

Sincerely,

Carmen T[redacted]

Senior

Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution seems satisfactory to me. I was contacted by a Courant representative, not just the customer service person. I have received daily papers without problem for more than a week now so perhaps the Courant has solved the problems with the contractor.

Review: We prepaid for 52 weeks of the current at a farmers market at a stand. Next thing you know we are on a recurring contract. We have since moved and didn't know news papers have been going to out previous address. Then we get a collection call . I explained the situation and they told me to call the current directly. When I did the call was routed to the Philippines and I couldn't understand what they were saying.Desired Settlement: I want someone from the states to call me so we can discuss this issue.

Business

Response:

December 02, 2015