Hartford Courant

October 7, 2016
Revdex.com Case# [redacted] Please accept our apologies for any inconvenience that you experienced due to a result of missed newspaper deliveries and communication issues. Had we been informed earlier in your subscription period that...

your residence was not receiving the “Hartford Courant”, we would have been pleased to correct this matter immediately for you.
However, as per your request, the “Hartford Courant” will be refunding the original $12.90 that you paid in July. This refund should be received by you within the next three weeks.
Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residents. We wish to thank you for providing us with additional information in regards to this matter and we hope that the above-mentioned action meets with your satisfaction.
Sincerely,
[redacted] Circulation Department

Complaint: [redacted]
I am rejecting this response because: The paper has stopped which is good. Ms. C[redacted] left a message on home phone even though we are away ( the main issue obviously). She asked that I call back, which I did. In my message I said the paper stopped but asked her to call me back. She never did. I wanted an opportunity to speak to somebody at the Courant here in CT about customer service. I guess that's not possible. The servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worse. 
The paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customers. And I certainly won't call it resolved until I see the start of delivery on 3/1. 
Sincerely,
Rhonda S[redacted]

[redacted] Revdex.com ID# [redacted] We have been informed by Operations Manager [redacted] that she has been in contact with our local distribution representative and has positively confirmed that no additional newspapers have been delivered to your residence at this time. Furthermore, our distributor made daily checks on your home to insure that no mistaken deliveries occurred following your second report to the Revdex.com, and will continue to spot check your location for the next few weeks.
We do apologize for any inconvenience as we, here at the Hartford Courant, strive to provide the best possible service to all residents. We hope that the above noted action meets with your satisfaction, and should any further issues arise, please feel free to contact [redacted] at any time.
Sincerely,
[redacted]
[redacted]

December 12, 2014
Revdex.com Case [redacted]
 
 
I’m writing in response to your concern submitted to the Revdex.com.
 
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues.   We have contacted regional manager [redacted], who has contacted you.  Also, delivery concerns have been addressed with the local distributor for an immediate resolution.
Your account has been credited for the reported missed newspapers from December 04, 2014  thru December 07, 2014. Again, we apologize for the delivery issue and for the inconvenience you have experienced. You are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every Thursday thru Sunday.  If you have any additional questions, please contact our Customer Service Department at ###-###-####.
 
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have told me in the past that my balance was 0, but then I received another bill which is why I complained to Revdex.com. Hopefully this time they have fully resolved this issue in their billing system. If I receive more bills, I will contact them and you.
Thanks for your help.
Sincerely,
[redacted]

July 28, 2016
Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriber. Here at the Hartford Courant it is our intention to deliver the best possible...

service to all of our valued subscribers.
We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rate. We appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day.
As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted].
Sincerely,
Valerie C[redacted] Circulation Department

March 12, 2015
Revdex.com Case #[redacted]
 
 
I’m writing in response to your concern submitted to the Revdex.com, regarding our vacation-no-credit policy and your recent call to our customer service department.
 
 We value our customers and strive to provide them with exceptional service.  Please accept my sincere apologies for the obvious frustration and inconvenience you suffered when you contacted our customer service department.
 
Our vacation no-credit policy was implemented in December 2011 for vacation stops 28 days or less. Since that time, all customer communications contain the following verbiage: “Adjustments and service credits extend your expiration date and are reflected in your pay thru dates. Vacation stops do not extend your expiration date.”  Additionally, our Publisher’s box on page A2 of the newspaper states: “Vacation stops do not extend expiration dates.”
 You are a valued subscriber and if a customer such as your self does not agree with this policy and request a credit, we will gladly honor the request.  Your account has been credited for 3 weeks of service which includes vacation stop from 12/29/14 - 01/07/15, vacation stop from 01/31/15 - 02/07/15 and for reported non delivery service on 01/24/15, 01/25/15 and on 1/28/15. Your account has also been credited for 6 weeks of service which includes all of the vacation stops in 2014 (02/01/14-02/8/14, 04/08/14-04/11/14, 07/04/14-07/06/14, 07/17/14-08/03/14, 08/15/14-08/16/14, 08/29/14-09/01/14.  Credit applied has extended the paid thru date of your subscription to 05/16/15.
We again apologize for the obvious frustration you have suffered. We hope you find this resolution satisfactory.  Please contact our customer service department at[redacted] should you have any questions regarding this matter.
 
Sincerely,
 
Carmen Torelli
Senior Customer Service Representative

February 19, 2016
line-height: normal;">Revdex.com Case# [redacted]
Please accept our sincerest
apology for the inconvenience you’ve suffered as a result of your newspaper
delivery issues. We have forwarded your delivery concern to operational manager-
Jorge M[redacted] who placed a call to your household and left a message with his
contact information. Also, delivery concern has been addressed with the local
distributor for an immediate resolution.
Our records reflect your
subscription reinstated on 12/10/15 and reported service problems communicated
to the Customer Service Department. Service credit for reported non delivered
newspaper on 12/10/15, 02/04/16, 02/05/16 & 02/07/16 has been applied. The
paid thru date for your subscription has been extended to 12/11/16.
You are a valued
subscriber and we will do everything possible to ensure that you receive your
newspaper every Thursday thru Sunday. Again,
you have our sincere apology for the obvious frustration and inconvenience you
have suffered.   We hope you find this
resolution satisfactory. If you have any
additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer
Service Representative

Complaint: [redacted]
I am rejecting this response because: I continue to get the paper sporadically.  I have not rec'd 2 of the last 5 issues.  No paper again today.  I rec'd a call from the Hartford Courant on 12-11 wanting to know if my paper came that day, it did.  I was also told by the "distributers"  manager I would get another follow up call to ensure all is OK.  Never received that call and all is NOT ok.  I honestly believe that the Hartford Courant does not care in the least for their customers, if they did they would follow-up and do what they say they are going to do, absolutely terrible service!
Sincerely,[redacted]

November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our...

subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the area. He also noted that he did make contact and provided you with his information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any further questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department a[redacted]
Sincerely,
[redacted] Circulation Department

November 16, 2015
face="Calibri">Revdex.com Case #[redacted]
I’m writing in response to your concern submitted to the Revdex.com, regarding your newspaper subscription and premium issue charges.
The premium issue fee was implemented to help defray print and delivery costs associated with these special issues our readers have come to enjoy. All subscriptions may include up to 7 premium issues per year, for each premium issue, your account balance will be charged a fee up to $3.00 in the billing period when the section publishes and will result in shortening the length of your billing period.  Communication reference our premium issues is provided on your invoice and also communicated in our publisher’s box on page A2.
The reason for shortening the length of your billing period is due to the charges for the premium issues.
The full price rate for a Thursday thru Sunday newspaper subscription is $6.85 per week. Our records reflect a discounted rate for your subscription. Our discounted rates are not permanent rates and will tier at renewal.  The discounted rate for your Thursday thru Sunday subscription was $1.50 per week and at renewal the discounted rate tiered to $2.35 per week.
You are a valued subscriber and we are sorry to hear that you cancelled your subscription. The charges for the premium papers have been cancelled from your account. Also, on 11/06/15, a representative from our local office placed a call to your household and left a message with a phone number that you may contact her directly to discuss your concern.
We again apologize for the obvious frustration you have suffered. We hope you find this resolution satisfactory. If you have any additional questions, please contact our Customer Service Department at ###-###-####. 
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

July 28, 2016
Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our...

subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Robin [redacted]hat she has made direct contact with you and has resolved the delivery issues that you were experiencing at your residence.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfaction. Should you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted].
Sincerely,
Valerie C[redacted] Circulation Department

February 04, 2014
Revdex.com Case #...

[redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issues. Please be assured that we have addressed these concerns with the local distributor and the Regional Manager. Also, a request was forwarded to the distribution office for a representative from the distribution office or a Regional Manager contact you for an immediate resolution.
You are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every day.  Please contact our customer service department at [redacted] should you have any questions regarding this matter.
Sincerely,
[redacted]
Senior Customer Service Representative

July 27, 2016
Revdex.com Case# [redacted]
Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscription. Here at the Courant it is our intention to provide the best possible service to all of our subscribers...

and we do apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge Madeira that he has addressed this delivery matter with the distributor and has spoken to you as well. Mr. Madeira was very pleased to hear from you that delivery was good when you both spoke and that you agreed to keep him posted in regards to any future delivery discrepancies.
The Hartford Courant wishes to thank you for bringing this matter to our attention. We sincerely hope that the above-mentioned action meets with your satisfaction and we appreciate the opportunity to continue servicing your residence.
Sincerely,
Valerie C[redacted]
Circulation Department

November 10, 2016
Revdex.com ID# [redacted]
Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient...

of this free community paper.
From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence did not occur sooner. We have been informed by Operations Manager [redacted] that our local distribution representative has made note not to deliver to your address and has left you messages with their contact information should you need to reach them in regards to this matter.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval.
Sincerely,
[redacted]
Circulation Department

November 29, 2016
Revdex.com Case# 1[redacted]
Thank you for contacting the “Hartford Courant” in regards to your Thursday-Sunday subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our...

subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager [redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. Furthermore, a credit has been issued to your account due to non-received newspapers, extending your subscription paid through date to March 16, 2018.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ([redacted]
Sincerely,
[redacted] Circulation Department

August 11, 2014
Revdex.com Case# [redacted]
I’m writing in response to your concern submitted to the Revdex.com regarding your Hartford Courant subscription.
Please accept our sincerest apology for the obvious frustration and inconvenience you have suffered. All charges on your...

subscription account have been credited and our records indicate that your account is in good standing. We have also notified the collection agency regarding the rude manner in which you were treated. Please be assured that your credit rating has in no way been affected.
Sincerely, [redacted] Senior Customer Service Representative

March 23, 2015
Revdex.com Case# [redacted]
 
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues.
Your request placed to the customer service department on 03/08/15, 03/09/15, 03/10/15 & 3/11/15 requesting delivery of your newspaper was forwarded to the local distributor. Also, on 03/10/15 a request was forwarded to the local distributor to contact you within 24-48 hours. We are sorry to learn that delivery concerns were not addressed promptly and that you received a copy of 03/08/15 newspaper on 03/11/15.  
 
We addressed your delivery concerns with Operational Manager [redacted]-who contacted you on 03/15/15. Your account has been credited for 03/08/15 newspaper. Service credit applied to your account has extended your subscription renewal date.
 
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Sunday. We hope you find this resolution satisfactory.  Please contact our customer service department at [redacted] should you have any questions.
 
Sincerely,
 
[redacted]
Senior Customer Service Representative

June 29, 2016
Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residence. We wish to apologize for any inconvenience that you might have experienced as a recipient...

of the free community paper.
From reviewing the information that you provided to the Revdex.com, we understand your concern about the delivery location of the Courant Community newspapers in your driveway. As per your request, we have informed the distributor of the Courant Community to stop delivering to your home address as of July 1, 2016. Further, it has been noted on your file that you wish to begin receiving the free community paper via [redacted] instead. The transition back to mail delivery will take a few weeks to process; the next mail delivery of the paper will be on July 15, 2016.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted change in your receipt of the Courant Community meets with your approval. Should you have any further questions or concerns in the future regarding this matter, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department

September 12, 2016
[redacted] Thank you for contacting the Hartford Courant in regards to your Thursday through Sunday newspaper subscription. We wish to apologize for any inconvenience you experienced due to a result of newspaper...

delivery issues. Here at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers.
We have been informed by Operations Manager [redacted]hat our local delivery representative was able to speak to you and resolve the delivery issues you were experiencing at your residence.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfaction. Should you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
[redacted] Circulation Department