Hartford Courant

July 31,
Revdex.com Case# ***
I’m writing in response to your concern submitted to the Revdex.com regarding delivery of our HC Select advertising supplement to your home
Your concern forwarded by the Revdex.com on 07/09/was communicated to the local distributor and our Operations Manager stating delivery of our HC Select advertising supplement to your household must cease. Also, your concern forwarded by the Revdex.com on 07/22/was forwarded to the distributor and our Operations Manager for an immediate resolution
You have our sincere apology for the obvious frustration and inconvenience you have sufferedWe hope you find this resolution satisfactory. Please contact our customer service department at 860-525-should you have any questions
Sincerely,
*** ***
Senior Customer Service Representative

March 18,
Revdex.com Case
#***
Please accept our
sincere apology for the obvious frustration you have suffered surrounding your
request to stop delivery as well as the incorrect amount charged to your credit
card.
Our records reflect
the delivery charges have been cancelled on your accountDelivery of your
Thursday thru Sunday newspaper stopped on 03/10/16. A
refund to your credit card for $was processed on 03/07/(Please let us
know if you have not received refund) An
additional refund in the amount of $was processed on 3/18/Please expect
this refund to your credit card within 3-business days(total amount
refunded:$33.57)
We again apologize
for the obvious concern and inconvenience you have sufferedWe hope you find
this resolution satisfactoryShould you decide to resume your subscription, we
will do our best to better serve you in the future
Sincerely,
Carmen T***
Senior Customer
Service Representative

November 16,
"MARGIN: 0in 0in 10pt; LINE-HEIGHT: normal">Revdex.com Case# ***
I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
Our records indicate that per your online request for a home delivery subscription and for a digital subscription, our office processed a digital subscription for 11/06/and billed your credit card $Home delivery service is not available for your vicinityI’m sorry to hear this was not communicated to you and that there was a delay with returning your call. This concern has been addressed with the appropriate departmentA representative from our local office contacted you via email on 11/13/and as requested, a refund to your credit card in the amount of $has been processedDigital subscription has been cancelledPlease expect refund to your credit card by 11/17/
Again, we apologize for the obvious frustration you have experiencedWe hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely,
Carmen T***
Senior Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of this moment that paper has not been delievered and I thank you for your involvementIf it does reappear this weekend I will be sure to let you know
Thank you
Sincerely,
*** ***

The Hartford courant offers home delivery however continues to fail on its serviceWe subscribe in the summer and never get a full weeek of of deliveryWe have now moved to a separate part of East Haddam Ct and still get the same disappointing serviceWe have to call for a credit and we are not in a redelivery area so pretty much the same as beforeHow can they continue to take our money and not provide the service?

November 16,
face="Calibri">Revdex.com Case ***
I’m writing in response to your concern submitted to the Revdex.com
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted regional manager Jorge M***, who has contacted you. Also, delivery concerns have been addressed with the local distributor for an immediate resolution
Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper every day and in good condition. A service credit for weeks has been applied to your accountThe paid thru date for your subscription has been extended to 12/19/
We hope you find this resolution satisfactory. Please contact our customer service department at ###-###-#### should you have any questions
Sincerely,
Carmen T***
Senior Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The Revdex.com is absolutely wonderful, thank you so much for your help
Sincerely,
*** ***

The Sunday Hartford Courant is the very worst paper in CT let alone the NationI buy (or as of today bought) the Sunday Courant at the pharmacy or grocery store It is missing parts - especially coupons and store circulars They should be ashamed of themselves and I will complain EVERY week if necessary until this rip off is corrected I don't subscribe because I am on a fixed income and can't commit to paying for it in advance! YOU should be ashamed of yourselves - the price of the paper goes up on a more then regular basis but the quality goes down even more YOUR DISGUST ME!!

April 28,
Revdex.com Case# *** Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issuesWe have been informed by Operational Manager Jorge M*** that the following has been done in regards
to your concern: 1) he did attempt to make contact with you regarding this matter and left you a voicemail message that included his contact information for future reference and 2) he has addressed your request with both the distributor and carrier to ensure that your papers will now be delivered to your porch area
We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your newspapers in the manner you have requestedShould you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-####
Sincerely,
Valerie C*** Circulation Department

The Hartford Courant has a very poor delivery service. About once every third or fourth time, we don't get our Sunday morning paper. Sunday is the only paper we signed up for. I usually call Monday mornings to request the missing Sunday paper. Customer service will say they will deliver it, but doesn't always happen. I refuse to accept the option of fare rebate for that day, but ask for the paper instead.

November 23,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you've suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor who has contacted youWe have also contacted the operational managers for an immediate resolution
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

June 8,
"LINE-HEIGHT: normal; MARGIN: 0in 0in 0pt" class="MsoNormal">Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
This communication will confirm that account stopped on 04/05/15, the charges of $have been cancelled and account is paid in fullAccount information was updated with our collection agency and collection process ceased on 05/27/15. Please be advised this does not get reported to any credit agencies nor affects your credit
Again, we apologize for the inconvenience you have suffered and for the delay with resolving your issue in a timely mannerI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at [redacted]
Sincerely,
[redacted]
Senior Customer Service Representative

March 28,
"">Revdex.com Case # [redacted]
I'm writing in response to your concern
submitted to the Revdex.com
Please accept our sincerest apology for
the inconsistent delivery of your Hartford Courant newspaper and that you did
not receive a return callWe have again addressed your delivery concern with
the local distributor and Operational Manager for immediate resolution
Distribution office is doing everything possible to ensure that you receive
your newspaper Thursday thru SundayAlso, we have forwarded a request for a
service follow up call from the local distributor or the Operational Manager
Again,
we apologize for the obvious frustration you have sufferedPlease contact our customer
service department at ###-###-#### should you have
any questions regarding this matter
Sincerely,
Carmen
T[redacted]
Senior Customer Service Representative

Revdex.com,
">After receiving this complaint we have attempted to contact the customer via email and phone several times using the below contact information with no availI have attached one email from last Monday to the end customerUnfortunately we are unable to resolve this issue without further conversation with the customerI am happy to personally review this with the customer once I receive a response, but until that time there is no further action I am able to take
Please feel free to email or call me with additional questions or detailsRegards,
[redacted]
[redacted] | [redacted]
[redacted]
[redacted]
[redacted]
Direct: ###-###-####

April
14,
"margin: 0in 0in 0pt; text-align: justify; line-height: normal;">
RevDex.com Case# [redacted]
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues. We have been
informed by Operational Manager Jorge M[redacted] that he has spoken to you about
this matter and has addressed the delivery issues with the distributor for an
immediate resolution
In
regards to the other questions you had about your account, we wish to confirm
that your $payment, made on January 12, 2016, paid for your account in full
through January 19, 2017. Service
credits for missed delivery of newspapers, reported to our Customer Service
Department from January through April 9, 2016, then extended your renewal
date to January 28, 2017.
At
this time, we wish to further inform you that we have also applied an
additional two week credit to your subscription due to the situation you
experienced. We appreciate you being
such a loyal subscriber, and with this additional extension, your new renewal
date will now be February 11,
We
wish to thank you for bringing this matter to our attention and will do
everything possible to ensure that you receive your Thursday through Sunday
papers on a regular basis. Should you
have any additional questions or concerns, please feel free to contact our
Customer Service Department at ###-###-####
Sincerely,
Valerie
C[redacted]
Senior
Customer Service Representative

November 23,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
This communication will confirm that the charges of $have been cancelled and account is paid in fullAccount information was updated with our collection agency and collection process ceased on 11/11/15. Please be advised this does not get reported to any credit agencies nor affects your credit
Again, we apologize for the inconvenience you have sufferedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

November 25,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you've suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor and with the operational managers for an immediate resolution
Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper weekly. If you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

June 30,
">Revdex.com Case# [redacted]
I'm writing in response to your concern submitted to the Revdex.com, regarding our summer sweepstakes contest and your recent call to our customer service department
Please accept my sincerest apology for the unclear information that was provided to you when you contacted our customer service departmentThis concern has been addressed with our customer service department
In regards to our summer contest- no purchase is necessary and a selection of ways to enter contest is providedInformation that is communicated when logging on to- [redacted] is included below:
NO PURCHASE NECESSARYPromotion runs from 6/7/at 12:AM ET to 6/30/at 11:PM ETOpen only to legal ** residents, + as of 6/7/who have access to Internet as of 6/7/Void where prohibited & outside **Excludes Sponsor & affiliates & their hshld/immed fam mbrsThere are ways to enter:1.) Subscribe to a digital Hartford Courant subscription at [redacted]new for automatic entry 2.) Current day print subscribers WITHOUT digital access can activate digital access for automatic entry at [redacted]activate 3.)Current less-than-7-day print subscribers without digital access can upgrade to digital access at [redacted]activate for automatic entry 4.) Current 7-day print and digital subscribers can complete the entry form at [redacted]members 5.) Any user can register for free and complete an entry form at [redacted] Limit entry per person/email addressGrand Prize: $5,[redacted] Gift Card1st Prizes: 4-pack of tickets to a select [redacted] game tix & round-trip limo transport to gameARV of each: $1,2nd prizes: 2-night stay for at [redacted] & [redacted] & $2-night stay for at [redacted] & $2-night stay for at [redacted] & $2-night stay for at [redacted] & $ARV of each 2nd Prize: $TRV: $13,Odds of winning depend on # of eligentriesOther restrs applyFull rules at [redacted]rulesSponsor: Hartford Courant, [redacted]
In addition, as also noted above, full rules also available at [redacted]rules
As a Daily and Sunday print subscriber, unlimited digital access is included as part of your subscription (State of [redacted] requires digital tax, as a result, a portion of subscription is allocated to digital and subject to 1% digital tax)Our records reflect your request on 11/01/for digital accessPer your telephone call to the customer service department on 06/22/15, your request to remove digital access was processed
Again, we extend our sincere apology for any frustration you experienced with entering our contestYou are a valued customer and we hope you find the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at [redacted].
Sincerely,
[redacted]
Senior Customer Service Representative

December 02,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# [redacted]
I'm writing in response to your concern submitted to the Revdex.com reference your newspaper subscription to your former address
Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription
This communication will confirm that a telephone call was placed by a representative from the local office for an immediate resolutionYour request to stop delivery has been processedThe charges for the newspapers delivered to your former address have been cancelled and account is paid in full.
Again, we apologize for the inconvenience you have sufferedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-####.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

October 30,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">Revdex.com Case# [redacted]
Please accept our sincerest apology for the inconvenience you've suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor, who has contacted you
Our records reflect your subscription reinstated on 09/03/and reported service problems communicated to the Customer Service Department as of 09/04/thru 10/16/15. Service credit for reported service problems (newspapers) has been appliedThe paid thru date for your subscription has been extended to 07/09/
You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered. We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-####
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative