Hartford Courant

The Hartford Courant has to have the worst customer service in the country.. I signed up for Thursday and Sunday delivery to start on Feb. 16th. Did not get a paper on Feb. 23rrd. I called 4 times on Feb. 23rd; had 3 promises that I would get a paper that day. Did not happen. Called on Friday. Feb. 24th. Was assured by Flynn and Mey that I would get Thursdays paper om Saturday. That did not happen. I called again today. The person (didn't catch name, she talked so fast) actually hung up on me. If that's good customer service I can see why the circulation is down and before long it will be zippo.

When my Courant digital subscription came up for renewal I decided to cancel it because it's too expensive. When I called to,cancel I was offered a $50 renewal price. I accepted only to find I was being billed at the old monthly rate. When I called to,cancel again, I was again offered another lower rate. I refused. I was told my subscription would end November 15th. Except my billing date was November 4th. I would be paying for a month but getting 12 days service! When I pointed this out, I was finally told I would get my money back and my subscription would be cancelled today. L3ts see how getting my money back works out.

My subscription to the Hartford Courant ended in October 2022. I received a letter with the renewal for the courant prior to the end date. I called and stated I no longer wish to receive the courant and would not be renewing. Since October the Hartford Courant continues to deliver the paper on Thursdays and Sundays. I have called the customer service number several times to tell them I no longer wish to receive the newspaper and they assured me that the subscription is cancelled. I do not want to be held liable for these newspapers when I clearly told them by phone I no longer want the newspaper. I will not be put into collections or billed for something I did not renew.

The oldest running continual newspaper in the country has the poorest customer out of the country customer service and unreliable home delivery. It's no wonder their circulation is down to about 92K customers from once upon a time, 300-500K.. If you need to talk to someone, you're shipped out of the country and deal with arrogant, hard-to-understand customer service clerks. What a disgrace and embarrassment the Hartford Courant has turned out to be. They'll never get another dime out of me. After trying to understand an explanation of why my bill went up 20 dollars after putting a two-week vacation stop on the paper, an arrogant, hard to understand agent hung up on me.. Go figure.

The Courant raised their price so high, I didn’t want it anymore. A representative from their collection department called me and offered me a half price rate if I would pay right then. I did so, understanding that it would be half the price that they quoted me originally, for a full year. When I got my Visa bill, I saw that they charged me more than double! When I called Customer Service, which is in the Philippines, I was told that they could not honor the lower rate. They beat and switch their prices. They promise one thing and deliver another. Also, our delivery was almost nonexistent. Our delivery person would bring our paper every other day, and bring the previous days paper along with that day. It got to be so ridiculous, I signed up with a Journal Inquirer.

I continually complain too the Hartford Courant about my delivery problem, and nothing gets done about it. I am handicapped. all that I ask is that my paper be place in front of my front door , so that I'll be able too reach it to bring it inside my home. Please do something about my issue.

Paid in full for an 8 week subscription special. Took my money from my account and I have never received any paper. After over a week of promised next day delivery, I just said CANCEL the subscription and refund my money. Now they say the payment was declined. I have sent numerous copies of proof that the money was taken from my account. They have ignored requests to send proof that payment was declined. I only get automated replies.

April 07, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- [redacted] for an immediate resolutionA representative from the local distribution office and regional manager- [redacted] have contacted you and will also spot check the delivery to your household on 04/09/and on 04/12/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday and SundayWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions Sincerely, [redacted] Senior Customer Service Representative

April 15, Roman","serif""> Revdex.com# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We wish to thank you for bringing this matter to our attention and appreciate your patience in getting this situation resolved We have been informed by Operational Manager John W [redacted] that he has spoken to you about this matter and has addressed the delivery issue with the distributor for an immediate resolution Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie C [redacted] Circulation Department

Complaint: [redacted] I am rejecting this response because: I have heard this response too many times from multiple persons within the Hartford Courant business officeI do not have the confidence that this will rectify the problem of continued unwanted delivery of the paperAs this is a weekly delivered paper, I would like to wait until at least the end of July to see if this matter is resolved Sincerely, [redacted] ***

June 29, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of the free community paper From reviewing the information that you provided to the Revdex.com, we understand your concern about the delivery location of the Courant Community newspapers in your drivewayAs per your request, we have informed the distributor of the Courant Community to stop delivering to your home address as of July 1, Further, it has been noted on your file that you wish to begin receiving the free community paper via [redacted] insteadThe transition back to mail delivery will take a few weeks to process; the next mail delivery of the paper will be on July 15, Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted change in your receipt of the Courant Community meets with your approvalShould you have any further questions or concerns in the future regarding this matter, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department

[redacted] From: [redacted] Thank you so much for handling my complaint against the Hartford Courant newspaper There was a delivery promblem that I tried to resolve by calling the customer service phone number Unfortunately, customer service is located in th [redacted] As a result they, they seemed to be confused as to what I was trying to tell them They didn't even know what the Hartford Courant was Now, because of your help, I have a local phone number to call in case of a delivery

February 23, Revdex.com Case # [redacted] Please accept our sincere apology for the confusion surrounding your request to stop delivery as well as the obvious frustration you have suffered with the continued communication from our collection agency The charges of $was cancelled on the account on 01/06/and our records reflect a zero balance Your account information has been updated with our collection agency and collection process has ceased Please be advised this does not get reported to any credit agencies nor affects your creditWe again apologize for the obvious frustration you have sufferedWe hope you find this resolution satisfactory Please contact our customer service department at [redacted] should you have any questions regarding this matter Sincerely, [redacted] Senior Customer Service Representative %

July 2, Revdex.com ID# [redacted] Please accept our sincerest apology for the obvious concern, frustration and inconvenience you have suffered due to the mishap regarding your subscription request As I mentioned during our phone conversation today, [redacted] is currently on vacation, which is why she did not respond to your last emailI have contacted our finance department and they assured me that your refund check in the amount of $will be mailed out tomorrow, July 3, In addition, I will review your complaint with senior management to ensure that proper procedures are being followed and that better communication channels are put in place Please feel free to contact me directly at [redacted] should you have any questions or decide to allow us one more opportunity to get it right Sincerely, [redacted] Customer Service Specialist

Complaint: [redacted] I am rejecting this response because: The paper has stopped which is goodMsC [redacted] left a message on home phone even though we are away ( the main issue obviously)She asked that I call back, which I didIn my message I said the paper stopped but asked her to call me backShe never didI wanted an opportunity to speak to somebody at the Courant here in CT about customer serviceI guess that's not possibleThe servicecat the Courant is horrible and the fact you need to go to Revdex.com to get things resolved is even worse The paper did stop but I won't accept the issue being closed until somebody at the Courant will care to listen to their customersAnd I certainly won't call it resolved until I see the start of delivery on 3/ Sincerely, Rhonda S [redacted]

December 31, Revdex.com Case [redacted] face="Times New Roman"> Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted operational manager [redacted] who has contacted you Also, delivery concerns have been addressed with the local distributor Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper everyday If you have any additional questions, please contact our Customer Service Department at [redacted] Sincerely, Carmen To [redacted] Senior Customer Service Representative

July 28, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Robin [redacted] *hat she has made direct contact with you and has resolved the delivery issues that you were experiencing at your residence We appreciate the opportunity to continue servicing your account and hope that the above-mentioned action meets with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie C [redacted] Circulation Department

November 30, face="Calibri">Revdex.com Case [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted operational manager Jorge Madeira, who has contacted you and has provided you with his contact information Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative

July 27, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to receiving the free Courant Community newspaper at your residenceWe wish to apologize for any inconvenience that you might have experienced as a recipient of this free community paper From reviewing the information that you provided, and after researching this matter, we wish to apologize that your requests to stop delivery of the Courant Community newspaper to your residence were not properly noted in our delivery systemWe sincerely apologize for any inconvenience this may have caused youFurther, we have been informed by our local distributor that they have been directly in contact with you and have provided their telephone number should you need further assistance in regards to this matter Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted actions meet with your approval Sincerely, [redacted] Circulation Department

April 05, size="3"> Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com regarding your newspaper subscription As noted on your renewal notice, delivery service of your newspaper subscription is a continuous subscriptionThe following verbiage regarding the continuous subscription and not to write or send correspondence appears on all notices: This is a continuous subscription that may be cancelled at anytimeTo cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-####We do not accept written correspondenceYou must notify us by phoneYou will be charged for any newspapers delivered prior to cancellation Delivery of your newspaper subscription has been stopped and the charges of $have been cancelled Your account information has been updated with our collection agency and collection process has ceased We value you as a former subscriberPlease accept our sincerest apology for the inconvenience this may have causedI hope the information provided is helpful with any questions or concerns reference your newspaper subscriptionIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative