Hartford Courant

Review: I moved from Ellington CT to South Windsor CT. I tried to start a new subscription because it had been more than 30 days since I had an active subscription with the Hartford Courant which is their requirement. I sent an offer card (6 months of Thursday through Sunday service @ $19.50)with a personal check to the Hartford Courant. I was told they could not honor that offer and that they would refund my money. They just refunded my money to someone else I live with which I don't understand.

Product_Or_Service: newspaper

Desired Settlement: DesiredSettlementID: Refund

JUST WANT MY MONEY BACK. I will subscribe to the [redacted]

Business

Response:

Business Response /* (1000, 5, 2013/06/28) */

June 28, 2013

Revdex.com Case# XXXXXXXX

I am writing in response to your concern submitted to the Revdex.com regarding the error made on your recent refund. Our records indicate that you were contacted by our Finance Department and that a new refund has been processed.

Please accept our sincere apology for the obvious concern and inconvenience you have suffered as a result of this mishap. If I can be of further assistance, please contact me directly at XXX-XXX-XXXX.

Sincerely,

Senior Customer Service Representative

Review: I purchased the subscription though [redacted] local in March 2015. I didn't start to receive my subscription until the mid of June. Recently, I have not been receiving my paper. My subscription is not ending until June 28, 2015. On June 4, 2015, I didn't receive my paper. I was promised a re-delivery by 9 am.....I called and was told I would be given credit. What is the reason for non-delivery of paper? I have tried in good faith and get the run around.Desired Settlement: extend paper delivery until July 26th 2015 for the non-sense of having paper delivery to my home.

Business

Response:

June 18, 2015

Review: I signed up for a 6 ,month "trial membership" and was told this was not a continuing subscription. I even asked if I wanted to renew after 6 months would I have the same rate. I was told that after 6 months I would be sent a renewal and would be told the rate at that time. In April I received a bill for the following months. I called up saying I didn't like the paper and didn't want to continue anymore. I though we were done at that point. In May I got another "bill" this time saying I had to pay or my paper would be discontinued. I called again. This time I was told I had to pay for the subscription in order to cancel. I told them that I called before the 6 months were up. They asked me to tell them the exact date I called. Since I hadn't expected a problem I only knew it was in the beginning of April. They said I couldn't cancel without paying. I told them that it was OBVIOUS this wasn't supposed to be a continuing subscription because I paid with a credit card and they would have just charged me for it to continue. I told them that I was not interested and they needed to cancel immediately. In June I got another call.....had the same discussing.....told them to cancel yet again. Today I got another bill for 40 dollars. This is crazy. I clearly told them prior to the end of the 6 months and I have NO idea why they didn't cancel. I think this is a huge scam!!!!!Desired Settlement: I want them to cancel, and I am not paying for something I told them I didn't want.

Business

Response:

July 14, 2014

Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com regarding your Hartford Courant subscription.

Our records indicate that on 6/18/14 you spoke to a customer service representative, stating that your delivery should have stopped per your phone call in April. However, we have no record of receiving any other phone calls on your account.

Your subscription has been stopped and a credit of $8.50 has been processed. For future reference, please note that all subscriptions are continuous and that you must call us to cancel, which we realize you did. Unfortunately, proper procedures were not followed causing your subscription to remain active.

Please accept our sincerest apology for the obvious frustration and inconvenience you have suffered. It is our sincere hope that we have the opportunity to better serve you in the future.

Sincerely, [redacted] Senior Customer Service Representative

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The bill I got was significantly more than the $8.50 credit they were going to apply. I would like the service cancelled, and the bill balance paid in full. The message I got makes it seem like it's all set, but saying they have credited my account 8.50 is not the bill I got. The bill I have has a balance of $46.75.

Sincerely,

Business

Response:

Revdex.com Review: [redacted] The bill referenced for $46.75 represented a $7.75 past due balance plus $39 to pay the account forward for an additional 26 weeks.

The actual balance due on the account when the subscription was stopped on 7/20/14 was $8.50. This was the charge for papers that had already been delivered, and is the amount we credited. Our records indicate that the account is stopped with a 0 balance.

We apologize for any confusion. [redacted] Customer Service Specialist

Review: I have not received a paper in 3 days...

I called several times and have received no resolution

Would like my papersDesired Settlement: Need my 6/27 & 6/28 paper

Business

Response:

Business Response /* (1000, 5, 2013/07/16) */

July 16, 2013

Revdex.com Case #XXXXXXXX

HC Account# XXXXXXXX

I'm writing in response to your concern submitted to the Revdex.com.

Please accept our sincerest apology for the inconsistent delivery of your Hartford Courant newspaper. We have addressed your delivery concern with the local distributor for immediate resolution. As requested, 06/27/13 and 06/28/13 newspaper was delivered by the local distributor on 07/10/13. We value you as a subscriber and will do everything possible to ensure you receive a newspaper every Thursday to Sunday.

Please contact me directly at XXX-XXX-XXXX should you have any further questions in reference to your concern.

Sincerely,

Senior Customer Service Representative

The Hartford Courant

Review: Twice I have prepaid for a newspaper subscription and despite repeated phone calls and emails My newspaper is not delivered to my home.

Additionally, when I speak with customer service, the same person always answers the phone and always tells me the problem will be escalated. Each time I await a resolution and each no resolution takes place.Desired Settlement: I want to speak with someone in a position of authority and explain the frustrations I have experienced in trying to give this newspaper my business

Business

Response:

November 23, 2015

Review: After requesting numerous times to stop delivery of the Hartford Courants "Manchester Extra" newspaper it is still being delivered to my apartment building. All of the apartments have hilariously small mailboxes and I have missed numerous packages, some of them fairly important because the paper takes up the entire mailbox. I was told I would be taken off of the subscriber list even though I never signed up for it.Desired Settlement: I would like for them to stop delivering the Manchester Extra to me. I understand it's a free newspaper but I throw it out every time I get it, none of the information contained in it is of use to me and it's a waste of paper to deliver it to someone who doesn't even want it.

Business

Response:

January 11,

2013

Revdex.com Case# [redacted]

I’m writing

in response to your concern submitted to the Revdex.com regarding the

Manchester Extra advertising supplement being mailed to your home.

Your

initial request to discontinue this mailing was forwarded to the appropriate

department. I’m sorry to hear that you are still receiving unwanted delivery of

the product. I have forwarded another

request stating that delivery of this product must cease.

Please

accept our sincerest apology for the obvious inconvenience you have suffered.

If you have any additional questions, please contact our customer service

department at [redacted].

Sincerely,

Senior

Customer Service Representative

Review: I have a subscription with the Hartford Courant that is paid until December 30, 2015. I have not received a paper this week and have called the customer service department at the Courant every day to report it. To date I have not received a paper. When I call I am told a paper will be delivered but that doesn't happen. I am paying for a service that I am not getting and getting the run around from the company that cannot seem to solve the problem.

I would either like to have the paper delivered or a refund.Desired Settlement: Have the paper delivered or a refund.

Business

Response:

December 31,

2015

Revdex.com Case

Please accept our sincerest apology for the inconvenience

you have suffered as a result of your

newspaper delivery issues. We

have contacted operational manager [redacted] who has contacted you. Also, delivery concerns have been addressed

with the local distributor.

Again, we apologize

for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that

you receive a newspaper everyday. If you have any additional questions,

please contact our Customer Service Department at [redacted].

Sincerely,

Carmen To[redacted]

Senior Customer

Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I cancelled my subscription on either Nov.5 or 6. They sent me a refund check for $76.32. The bank wouldn't cash it. The bank said it was a non-account. I've called the Courant the last 3 days and asked to speak with someone in billing. I was told by the representatives that it couldn't be done and that they would forward the information to billing. I was told I'd be contacted in 24-48 hours. I was never contacted. I don't have any idea wher I stand with this.Desired Settlement: I would like my $76.32 returned to me in a check that the bank will cash.

Consumer

Response:

The issue has been resolved. Thank you. [redacted]

Review: After constant issues with the Hartford Courant not being delivered, especially on weekends, on 10/4/2013 on the Hartford Courant website I requested that they cancel my subscription. No acknowledge message was given, nor was there a message that they would not accept cancellation requests online. On 11/13/2013 at 11:23am I was contacted over the phone by someone representing the Hartford Courant, phone number [redacted]. She informed me that my subscription was not cancelled, and that I had an outstanding bill and would need to contact their Customer (dis)Service number. After 5 minutes on hold, I got the pleasure of speaking with a representative with a barely understandable Indian accent. He was indignant and refused to accept that I had canceled online, saying that they don't allow that. After arguing with me for 5 minutes, he finally agreed that I had tried canceling, and there was no warning they would not accept a cancelation online. He asked that I pay the oustanding balance up to the date I requested a cancel, which was $13.70. I agreed and requested that he make sure my account was canceled. He assured me it would be as soon as they received payment. I finally received the bill on 12/1/2013 and sent in a check for the $13.70. I wrote 'Account Canceled' on the bill and the memo line of the check. Starting on 1/16/2014 I have been getting constant calls from the first person representing the Hartford Courant, phone number [redacted]. Thus far, I have gotten a call from that number on 1/16/2014 7:55pm, 1/20/2014 10:20am and 5:47pm, 1/22/2014 5:16pm, 1/23/2014 9:04am, 1/24/2014 9:05am and 5:18pm, 1/25/2014 3pm, 1/26/2014 11:17am, and 1/27/2014 10:34am and 5:18pm. Out of the half-dozen times I was available and answered the phone, there is nothing but dead air, and it eventually hangs up. This is getting to be beyond a nuisance from the Hartford Courant and I can't imagine anyone wanting to do business with them after this.Desired Settlement: Finally accept the cancellation that I requested, and stop harassing me. Or don't, I have no problem contacting the state's Attorney General and filing a civil suit.

Business

Response:

February 3, 2014

Revdex.com Case #[redacted]

Review: The Hartford Courant stated in owe $12.60 for past balance and sent to collections. I received calls from the Hartford Courant prior to the subscription end data to continue service and did not renew. No balance owed at that time. The Hartford Courant continued to deliver the paper at their own risk hoping I would renew or just took that long to update their deliver route.I do not owe any balance and the Hartford Courant is running some type of scam for people no longer wanting the paper. They seem to be working with the collection agency to shake down customers. While $12.60 is not much money its the point that they are dishonest and running a shakedown scam.The collection agency was rude and stated for me to call the billing office to straighten this out. They also stated they are listing this as refusal to pay rather than providing and explanation, trying to scare me into paying. I do not owe the money and want this taken care of.Desired Settlement: Reduce balance to 0

Business

Response:

August 11, 2014

Revdex.com Case# [redacted]

I’m writing in response to your concern submitted to the Revdex.com regarding your Hartford Courant subscription.

Please accept our sincerest apology for the obvious frustration and inconvenience you have suffered. All charges on your subscription account have been credited and our records indicate that your account is in good standing. We have also notified the collection agency regarding the rude manner in which you were treated. Please be assured that your credit rating has in no way been affected.

Sincerely, [redacted] Senior Customer Service Representative

Review: I paid for the Hartford Courant newspaper through April 2013. They tried to auto bill my credit card for $99 for another years subscription without my approval. I called them to complain and request a refund and told them to cancel the paper in May 2013. Hartford Courant called me today to ask about starting my paper again and I replied No, it is to expensive for the little use I get out of reading the paper. They informed me I owe $35 for April - June 10th newspapers. They said they continued the newspaper delivery until the customer calls to cancel it and bill me at their current rates. Is this practice of continuing delivery without my approval legal? I cancelled the paper in May so why do I owe for 2 months?Thank [redacted]

Product_Or_Service: Newspaper

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my account credited for the $35.00 since I did not authorize them to continue delivery of the newspaper beyond April 2013.

Business

Response:

Business Response /* (1000, 5, 2013/06/14) */

June 14, 2013

Revdex.com Case #XXXXXXXX

I'm writing in response to your concern submitted to the Revdex.com regarding our continuous subscription policy. When you originally signed-up for home delivery, you agreed to have your subscription payment charged to your credit card every 26 weeks. Also, the price increase communication mailed to you on 11/30/12 contained the following verbiage:

This is a continuous subscription. You have the right to cancel at any time. If you have any questions about this notice, please contact us at [redacted] (local) or [redacted] (outside of Hartford).

Per your call to our customer service department on 05/14/13, the 04/09/13 subscription charge of $92.30 was credited back to your Visa card. We apologize for the misunderstanding regarding your cancellation request on that date. A stop was placed on your account effective 06/13/13 and the balance of $35.29 has been closed out.

I hope the information provided is satisfactory. If I can be of further assistance, please contact me directly at XXX-XXX-XXXX.

Sincerely,

Senior Customer Service Representative

The Hartford Courant

Review: Since February 2014, I have contacted the Hartford Courant twice via telephone and spoken with 4 different persons through e-mails regarding the continued delivery of the Hartford Courant Select paper/advertiser. This is a free service delivery that has never been asked for. They claim to have made efforts on thier end to have the delivery stopped but, I continue to recieve the paper thrown in my driveway Sunday night into Monday morning. I do not want the paper delivered to my residence.Desired Settlement: Do not deliver the paper to my residence.

Business

Response:

July 14, 2014

Revdex.com Case# 10121846

I’m writing in response to your concern submitted to the Revdex.com regarding delivery of our HC Select advertising supplement to your home.

Your initial request made to our customer service center was forwarded to the local distributor and was again forwarded when you informed us that delivery had not stopped. I’m sorry to hear that you are still receiving this supplement. I have sent an urgent message to the distributor and our operations manager stating that delivery must cease.

Please accept our sincerest apology for the obvious concern and inconvenience you have suffered.

Sincerely,

Carmen Torelli

Senior Customer Service Representative

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: On May 12, 2014 I sent a subscription order and check to the Htfd Courant. I received a call that they had my check but did not know what to do with it - when I tried to explain they did not understand and kept asking me for my telephone number which they said was not on file and I did not have a subscription - the biggest issue being you cannot speak with anyone in CT your call goes to the Phillipines. My check was cashed on 05/15/14 but I never received my papers. After at least a dozen emails and just as many if not more telephone calls trying to explain my issue I finally emailed them my cancelled check and requested a refund Last week I received yet another telephone call and again they had no idea what to do with the money. I was finally contacted by email and a voicemail at my work from [redacted] that she could help me and she was in the Hartford Office. I emailed her and told her I just wanted my money back because their customer service was so atrocious. She replied back that she understood and would process my refund - as of 7/1/14 I still have not received my refund. I did email her again last night but did not receive a response back as of yet.Desired Settlement: A refund check for my $39.00

Business

Response:

July 2, 2014

Revdex.com ID# [redacted] Please accept our sincerest apology for the obvious concern, frustration and inconvenience you have suffered due to the mishap regarding your subscription request.

As I mentioned during our phone conversation today, [redacted] is currently on vacation, which is why she did not respond to your last email. I have contacted our finance department and they assured me that your refund check in the amount of $39.00 will be mailed out tomorrow, July 3, 2014. In addition, I will review your complaint with senior management to ensure that proper procedures are being followed and that better communication channels are put in place.

Please feel free to contact me directly at [redacted] should you have any questions or decide to allow us one more opportunity to get it right.

Sincerely, [redacted] Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately I still have not received the refund and it was mailed 8 days ago - should not take that long if it was mailed on the date they said.

Sincerely,

Review: I received a collections noticed for $9.68. I did not renew my paper and cancelled it. I had to pay this to keep my credit at excellent.Desired Settlement: I sent in a check for 9.68 to a collection agency. I want you to refund this money to me as I cancelled my paper. I have NEVER had a collections agency request money from me. All my bills are paid on time and I overpay most of them. I will NEVER use your paper again. Any phone calls from your paper will be considered harassment.

Business

Response:

Complaint ID [redacted]

Ms. [redacted], please accept our sincerest apology for the obvious concern and frustration you have suffered as a result of your account being erroneously sent to collections. Our records indicate that a credit of $9.68 has been applied to the account and that a full refund will be issued.

We are sorry to lose you as a subscriber. It is our sincere hope that we will have the opportunity to better serve you in the future.

Sincerely,

Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,