Hartford Courant

December 31,
2015
Revdex.com Case
[redacted]

face="Times New Roman">
Please accept our sincerest apology for the inconvenience
you have suffered as a result of your
newspaper delivery issues. We
have contacted operational manager [redacted] who has contacted you.  Also, delivery concerns have been addressed
with the local distributor.
Again, we apologize
for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that
you receive a newspaper everyday.  If you have any additional questions,
please contact our Customer Service Department at [redacted].
Sincerely,
Carmen To[redacted]
Senior Customer
Service Representative

April 15, 2016
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Revdex.com# [redacted]
 
Please
accept our apology for the inconvenience you experienced due to a result of
newspaper delivery issues.  We wish to
thank you for bringing this matter to our attention and appreciate your
patience in getting this situation resolved.
 
We
have been informed by Operational Manager John W[redacted] that he has spoken to
you about this matter and has addressed the delivery issue with the distributor
for an immediate resolution.
 
Should
you have any additional questions or concerns, please feel free to contact our
Customer Service Department at [redacted].
 
 
Sincerely,
Valerie
C[redacted]
Circulation
Department

[redacted]From: [redacted]Thank you so much for handling my complaint against the Hartford Courant newspaper .  There was a delivery promblem ...

that I tried to resolve by calling the customer service phone number.  Unfortunately, customer service is located in th[redacted].  As a result they, they seemed to be confused as to what I was trying to tell them.  They didn't even know what the Hartford Courant was.  Now, because of your help, I have a local phone number to call in case of a delivery

July 22, 2016
Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Everyday weekly newspaper subscription. Here at the Hartford Courant it is our intent to deliver the best possible service to all of our subscribers....


Please accept our sincere apology for the delay in refunding the $327.00 payment that was mistakenly sent to the Hartford Courant. We did receive your request for this refund on May 31, 2016, but due to an error in our computer system, the refund check was not mailed out until July 6, 2016.
We at the Hartford Courant would like to thank you for being a loyal subscriber to our publication these many years and look forward to serving you in the future. Should you have any further questions or concerns in regards to this matter, please feel free to contact our Customer Service Department at [redacted]
Sincerely,
Valerie C[redacted]
Circulation Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately I still have not received the refund and it was mailed 8 days ago - should not take that long if it was mailed on the date they said.Sincerely,
[redacted]

December 1, 2016
[redacted] Thank you for contacting the Hartford Courant in regards to receiving the free [redacted] advertisements at your residence. We wish to apologize for any inconvenience that you might have experienced as a...

recipient of this free information.
We have been informed by [redacted] that she has spoken to the local distribution representative in your area and they have made note not to deliver these flyers to your residence in the future.
Here at the Hartford Courant it is our intent to deliver the best possible service to all residents and we hope that the above noted action meets with your approval.
Sincerely,
[redacted] Circulation Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope this is finally resolved  so I'm not calling daily to get the paper . Very poor customer service . 
Sincerely,
[redacted]

I am happy to report that I have received a refund check from the Hartford Courant/Tribune that is the balance of my deceased cousin's subscripton. The complaint was filed on Feb. 24. I appreciate the assistance...

from the Revdex.com in resolving this problem.  Kudo's! Carol [redacted]

Revdex.com Complaint: [redacted] The bill referenced for $46.75 represented a $7.75 past due balance plus $39 to pay the account forward for an additional 26 weeks.
The actual balance due on the account when the subscription was stopped on 7/20/14 was $8.50. This was the charge for papers that had already been delivered, and is the amount we credited. Our records indicate that the account is stopped with a 0 balance.
We apologize for any confusion. [redacted] Customer Service Specialist

July 14, 2014
Revdex.com Case# 10121846
I’m writing in response to your concern submitted to the Revdex.com regarding delivery of our HC Select advertising supplement to your home.
Your initial request made to our customer service center was forwarded to the local distributor and was...

again forwarded when you informed us that delivery had not stopped. I’m sorry to hear that you are still receiving this supplement. I have sent an urgent message to the distributor and our operations manager stating that delivery must cease.
Please accept our sincerest apology for the obvious concern and inconvenience you have suffered.
Sincerely,
Carmen Torelli
Senior Customer Service Representative

November 30, 2015
face="Calibri">Revdex.com Case [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issues. We have contacted operational manager Jorge Madeira, who has contacted you and has provided you with his contact information.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. We will do everything possible to ensure that you receive a newspaper every Thursday thru Sunday. We hope you find this resolution satisfactory.  Please contact our customer service department at ###-###-#### should you have any questions.
Sincerely,
Carmen T[redacted]
Senior Customer Service Representative

November 16, 2016
Revdex.com Case# [redacted]
Thank you for contacting the “Hartford Courant” in regards to your Sunday Only subscription. Here at the “Hartford Courant” it is our intention to deliver the best possible service to all of our...

subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues.
We have been informed by Operations Manager Jorge M[redacted] that he has addressed the delivery issues of your newspaper with the local distributor in your area. He also noted that he spoke to you and provided you with his contact information should you need to reach him in the future.
We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction. Should you have any other questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at ###-###-####.
Sincerely,
Valerie C[redacted] Circulation Department

From: [redacted]m] Sent: Wednesday, September 07, 2016 12:55 PM...

To: Revdex.com [redacted]>Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #11676561   I received a refund in the mail today

May 27, 2014
Revdex.com Case...

#[redacted]
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issue on 05/18/14.
We’ve addressed your delivery concern with the local distributor, who contacted you and delivered four copies of the Sunday 05/18/14 newspaper to your home. In addition, your account has been credited for the reported missed newspapers on 5/18/14.
Please note that the discounted offer you received is valid for ONE newspaper per household. On 05/20/14, a representative from our local office called your home and reviewed your subscription offer. At that time, a change was processed on your account to reflect your newspaper subscription as ONE Sunday copy per week. In addition, a request to reimburse your credit card for $39.00 was processed.
Again, we apologize for the delivery issue and for the inconvenience you have experienced. You are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every Sunday.  Please contact our customer service department at ###-###-#### or ###-###-#### should you have any questions regarding this matter.
Sincerely,
[redacted]
Senior Customer Service Representative

January 29, 2014

class="MsoNormal">Revdex.com Case #[redacted]
Clearly we have failed to deliver quality service to this subscriber, and for that we are truly sorry.
The account has been stopped and a refund in the amount of $13.00 has been issued. Please note that refunds can take up to two weeks for processing.
We hope you find this resolution satisfactory.
Sincerely,
[redacted]
Senior Customer Service Representative

Complaint: [redacted]
I am rejecting this response because:
 
I have heard this response too many times from multiple persons within the Hartford Courant business office. I do not have the confidence that this will rectify the problem of continued unwanted delivery of the paper. As this is a weekly delivered paper, I would like to wait until at least the end of July to see if this matter is resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 03, 2014
Revdex.com Case [redacted]

class="MsoNormal">
I’m writing in response to your concern submitted to the Revdex.com.
Please accept our sincere apology for the lack of service you received in regards to your Hartford Courant subscription.
When we received this complaint, our records indicated that you were an active subscriber on our EZ Pay credit card payment plan. Unfortunately, since we had no record of delivery concerns being reported, we assumed you were receiving your newspaper without issue. Also, we are unsure as to why you did not receive the notices mailed to you regarding the cost of your newspaper subscription. 
We have credited your account for the reported missed newspapers from January 2009 thru December 2013. A refund check in the amount of $702.00 has been processed, and you should expect to receive this within the next three weeks. 
We hope you find this resolution satisfactory.
Sincerely,
[redacted]
Senior Customer Service Representative

December 8, 2014
Revdex.com Case #
yes">  [redacted]
I’m writing in response to your concern submitted to the Revdex.com.
 
Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issue on 11/24/14.
 
Your request placed to the customer service department on 11/24/14, requesting delivery of your newspaper was forwarded to the local distributor. In error, delivery of that day’s paper was not fulfilled. 
 
We addressed your delivery concerns with the local distributor and regional manager. A request to deliver your 11/24/14 newspaper the following day was placed and a supervisor from the local office placed a call to the household. 
 
Regional Manager [redacted], contacted you on 12/03/14 and explained that the delivery contractor was involved in a car accident while delivering newspapers on the morning of 11/24/14. Delivery service to the remaining customers on her route was completed by the local distributor. In error, delivery of your newspaper was not fulfilled. Mr. [redacted] also provided you with his direct phone number for future reference.
 
A service credit for 1 week ($3.45) and a credit for 11/24/14 newspaper ($0.35) was applied to your account.  As requested, a refund for the 1 week service credit and 11/24/14 newspaper has been processed (Refund Total $3.80). Again, we apologize for the delivery issue and for the inconvenience you have experienced. You are a valued subscriber and we will do everything possible to ensure that you receive a newspaper every day.  If you have any additional questions, please contact our Customer Service Department at ###-###-####.
 
Sincerely,
[redacted]
[redacted]

January 29, 2014

class="MsoNormal">Revdex.com Case #[redacted]
We apologize for the obvious frustration and inconvenience caused by the contractor’s failure to deliver the newspaper consistently to the proper location.
Regional manager [redacted] contacted the subscriber and assured her that he would personally follow-up with the distributor to ensure that the newspaper is delivered to the front porch. In addition, he will also be spot checking the delivery.
We hope you find this resolution satisfactory.
Sincerely,
[redacted]
Senior Customer Service Representative