Hello Mr [redacted] , Thank you again for contacting the Revdex.comI am sure the issues to date have been frustrating Customer Service had concerns with wording in the Revdex.com complaint that stated, ‘we contacted Kohler for a replacement faucet and asked if they wanted us to return the defected part and they said no so we discarded it This is of concern due to all agents are trained to treat any damage claim with the utmost importanceAs a follow up, management listened to three calls you had with three different agents involving the product in questionAfter the review of each call, management was not able to detect any conversation relating to the above italicized statement I would like to speak to you at a time of your convenience concerning this matterI will reach out to you the week of September 26-to further discuss Thank you, Mike ***Kohler Customer Service
[redacted] ,Thank you for contacting Kohler Coconcerning your K-Finial Bath faucet and K-hand shower holderKohler does have a record of an interaction that took place on January 21st between Mr [redacted] and Customer Service listed under the phone number you provided in the Revdex.com reportIt is documented that the hand shower holder is ‘rusted and corroded.’ I would like to explore further what this consists of I would ask for you to provide a couple of photos the clearly shows what is referred to as rusted and corrodedAlso, please provide the cleaner (s) you have used to maintain the holderPlease send this information to my email at [redacted] Our Engineering group will examine your photos and determine next stepsAgain, thank you for contacting Kohler in order for we can assist youSincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Michael [redacted] ,in regards to product liability my position, is that it's very unfair for Kohler not to uphold their portion of product liability and to base their findings on the mere fact that, they can't find any recording of me asking if they wanted me to return the faucet and was told no discard it,dose not mean it was not discussed,they are not concluding that this is not their policy, and what they are saying just is not true as I explained in my previous statement
Mr [redacted] , I am sorry to hear of the delay of the Revel door and how this is affecting your remodel/new constructionWhile this is not ideal, Kohler is committed to making sure all of our shower door offerings are A-Have you already ordered the Revel door and a cash transaction has taken place? If the door has been ordered, are you able to wait until the Revel is ready to ship? Kohler would be glad to assist in the cost of a temporary rod and curtain if it make sense to do soThank you for letting me know
Good Afternoon, I called Ms [redacted] on 4/1/and left a message regarding this concernI was able to reach her today, 4/2/15, to discuss this situationAfter discussing the concern she agreed to a full product replacement at no charge to herI have issued a voucher for her to pick up a replacement shower door at her local retailer at no chargeShe is satisfied with this resolutionPlease let me know if I can be of any further assistanceThank you, [redacted] *Kitchen and Bath Americas [redacted] *** [redacted] *** Office: ###-###-#### Fax: ###-###-#### [redacted] BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11746605, and find that this resolution is satisfactory to me Regards, Gene I***
MsChristine W [redacted] ,I am sorry to hear of the trouble you are having with your Sonata shower moduleI would be delighted to help resolve this situation for youI understand that it would be far more convenient to repair the unit in place rather than replace itI am in the process of contacting some other local Authorized Service Representatives to confirm if they would be able to repair the floor in your unitOnce I hear back from them I will follow up with you to advise if it can be repaired, and who the repair company isI apologize for the inconvenience this has caused youI look forward to resolving this in a timely manner for youThank you,Kayla G***
Mr ***, Thank you for contacting the Revdex.com concerning your lawn tractor I have shared your feedback with our Engines Customer Service Group You should receive feedback on your request within the week It will give Kohler time to follow up with any records we have on this and possibly reach out to Kohler dealer in Brookhaven Thank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your help Regards, [redacted]
Ms ***, Thank you for sharing your experience with Kohler CoI apologize for the issues you have had with your new faucetKohler Coattempts to have service parts in stock for all of our productsIn this case, we did have the part in stock needed to fix the faucetKohler is currently investing a significant amount of resources to make sure service parts stock is readily available and, in this situation, to better understand why the faucet had issues in the first placeWhile your experience is not the desired one to have with the purchase of a new product, I hope the offer of reimbursement would allow you to consider the Kohler brand in the futureSincerely, [redacted] ***Kohler Customer Service
MsChristine W [redacted] I was able to confirm with a local finish repair company, Precision Repair Works, that they would be able to repair the floor in your shower module to correct the water poolingThis company will be contacting you within 1-business days to schedule an appointment and gather any necessary information to ensure they have all necessary materials with them to complete the job in one visitThank you,Kayla G***
Hello Chaoyi C***, Thank you for contacting the Revdex.com concerning your Wellworth Classic toilet purchase I have reviewed our records of your interaction with Kohler’s Customer Service groupYour interaction with Kohler to date has been something less than desiredI want to apologize on behalf of Kohler Cofirst, for the leak you experienced with a brand new product and secondly, the challenges you have had in trying to resolve the leak I see Kohler provided a letter of replacement for the tank assembly on September 26thYou indicate you are still waiting for the order to arrive from the Kohler distributor that ordered it for youThe model you have is not a stock item for the distributor, thus the longer timeframe to receive itHas the distributor shared a date as to when the tank will arrive? If not, please let me know the distributor name, phone number and contact nameI will investigate While there isn’t a way I can change your experience with Kohler, I would ask for the opportunity to gain a measure of trust back from you with the Kohler brandLet Kohler examine any labor billings you have up and above the initial labor chargeIf there is not an labor cost, let Kohler examining the purchase price invoice of the new toilet installedPlease send one or the other to me at [redacted] I will examine the data and see what Kohler can assist with Thank you again for contacting the Revdex.com Sincerely, Mike M [redacted] Kohler Co Revdex.com Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want to keep the case openedI forgot to mail the copy of the receipt to Sterling so they have not been able to reimburse me without that informationI was thinking that they could get it from Home Depot, but they had asked me to mail the receipt to themI got a notice over the weekend saying that this has been closed as unsatisfactory, but I feel that it should be left open and the company should be given an opportunity to take care of this problemYour help with this will be appreciated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We finally have our lawnmower home and repaired by Complete Outdoors Thanks to the Revdex.com and Kohler for assisting with the communication needs to complete the repairs We appreciate your help and consideration Regards, [redacted] ***
the person at Kohler called me and he said he was going to get me some new, undamaged seatsHe said he would get back to meSo I am waiting to hear from him that what he says is true With the run-around I had before, I will not believe him until I see proof, like a shipping notice for the seats
Ms [redacted] ,I am sorry to hear that you have not yet received your replacement toiletsI would be happy to assist youI show that on 11/15/we had emailed a replacement voucher for two toilets to [redacted] This voucher should be taken to your original place of purchase, [redacted] , to order two replacement toilets at no chargeI have resent this voucher today as well to ensure you have received itOnce you have received the replacement toilets, please continue to work with our Corporate Insurance Department to review the water damagesThank you,Kayla [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Can you close it as "resolved". I have received the replacement parts. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] , Mike from Kohler Co, Customer ServiceI work closely with the Revdex.com and our customers in order to help resolve issues that surfaceI am terribly sorry to hear of the challenges you have had with the Kohler productKohler will stand behind its product if deemed a manufacturing defect After reviewing your Revdex.com report, it appears our Customer Service process has been less than exceptionalA primary goal of Kohler's is to keep any potential damage related claims exclusively with Kohler Co’s Corporate Insurance GroupThis may be why it appears the process is disjointedLet me reach out to our Corporate Insurance Group to determine the status of your claimAgain, I apologize for the frustrating experience Thank you, Michael [redacted] Kohler Co I Kitchen & Bath Americas BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I bought another cabinet from Home Depot (as was suggested by Kohler) and replaced the defective doorI e-mailed the copy of the receipt to MrMichael Meyer but I never received a reply from him confirming that the Kohler will reimburse me for the cost of the cabinet as he promisedI sent another e-mail message and received no reply from MrMeyer or anyone else.It appears that Kohler made me buy two cabinets instead of one Thank you very much for your attention to this matter Regards, [redacted]
Hello Mr [redacted] , Thank you again for contacting the Revdex.comI am sure the issues to date have been frustrating Customer Service had concerns with wording in the Revdex.com complaint that stated, ‘we contacted Kohler for a replacement faucet and asked if they wanted us to return the defected part and they said no so we discarded it This is of concern due to all agents are trained to treat any damage claim with the utmost importanceAs a follow up, management listened to three calls you had with three different agents involving the product in questionAfter the review of each call, management was not able to detect any conversation relating to the above italicized statement I would like to speak to you at a time of your convenience concerning this matterI will reach out to you the week of September 26-to further discuss Thank you, Mike ***Kohler Customer Service
[redacted] ,Thank you for contacting Kohler Coconcerning your K-Finial Bath faucet and K-hand shower holderKohler does have a record of an interaction that took place on January 21st between Mr [redacted] and Customer Service listed under the phone number you provided in the Revdex.com reportIt is documented that the hand shower holder is ‘rusted and corroded.’ I would like to explore further what this consists of I would ask for you to provide a couple of photos the clearly shows what is referred to as rusted and corrodedAlso, please provide the cleaner (s) you have used to maintain the holderPlease send this information to my email at [redacted] Our Engineering group will examine your photos and determine next stepsAgain, thank you for contacting Kohler in order for we can assist youSincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Michael [redacted] ,in regards to product liability my position, is that it's very unfair for Kohler not to uphold their portion of product liability and to base their findings on the mere fact that, they can't find any recording of me asking if they wanted me to return the faucet and was told no discard it,dose not mean it was not discussed,they are not concluding that this is not their policy, and what they are saying just is not true as I explained in my previous statement
Mr [redacted] , I am sorry to hear of the delay of the Revel door and how this is affecting your remodel/new constructionWhile this is not ideal, Kohler is committed to making sure all of our shower door offerings are A-Have you already ordered the Revel door and a cash transaction has taken place? If the door has been ordered, are you able to wait until the Revel is ready to ship? Kohler would be glad to assist in the cost of a temporary rod and curtain if it make sense to do soThank you for letting me know
Good Afternoon, I called Ms [redacted] on 4/1/and left a message regarding this concernI was able to reach her today, 4/2/15, to discuss this situationAfter discussing the concern she agreed to a full product replacement at no charge to herI have issued a voucher for her to pick up a replacement shower door at her local retailer at no chargeShe is satisfied with this resolutionPlease let me know if I can be of any further assistanceThank you, [redacted] *Kitchen and Bath Americas [redacted] *** [redacted] *** Office: ###-###-#### Fax: ###-###-#### [redacted] BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11746605, and find that this resolution is satisfactory to me Regards, Gene I***
MsChristine W [redacted] ,I am sorry to hear of the trouble you are having with your Sonata shower moduleI would be delighted to help resolve this situation for youI understand that it would be far more convenient to repair the unit in place rather than replace itI am in the process of contacting some other local Authorized Service Representatives to confirm if they would be able to repair the floor in your unitOnce I hear back from them I will follow up with you to advise if it can be repaired, and who the repair company isI apologize for the inconvenience this has caused youI look forward to resolving this in a timely manner for youThank you,Kayla G***
Mr ***, Thank you for contacting the Revdex.com concerning your lawn tractor I have shared your feedback with our Engines Customer Service Group You should receive feedback on your request within the week It will give Kohler time to follow up with any records we have on this and possibly reach out to Kohler dealer in Brookhaven Thank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your help Regards, [redacted]
Ms ***, Thank you for sharing your experience with Kohler CoI apologize for the issues you have had with your new faucetKohler Coattempts to have service parts in stock for all of our productsIn this case, we did have the part in stock needed to fix the faucetKohler is currently investing a significant amount of resources to make sure service parts stock is readily available and, in this situation, to better understand why the faucet had issues in the first placeWhile your experience is not the desired one to have with the purchase of a new product, I hope the offer of reimbursement would allow you to consider the Kohler brand in the futureSincerely, [redacted] ***Kohler Customer Service
MsChristine W [redacted] I was able to confirm with a local finish repair company, Precision Repair Works, that they would be able to repair the floor in your shower module to correct the water poolingThis company will be contacting you within 1-business days to schedule an appointment and gather any necessary information to ensure they have all necessary materials with them to complete the job in one visitThank you,Kayla G***
Hello Chaoyi C***, Thank you for contacting the Revdex.com concerning your Wellworth Classic toilet purchase I have reviewed our records of your interaction with Kohler’s Customer Service groupYour interaction with Kohler to date has been something less than desiredI want to apologize on behalf of Kohler Cofirst, for the leak you experienced with a brand new product and secondly, the challenges you have had in trying to resolve the leak I see Kohler provided a letter of replacement for the tank assembly on September 26thYou indicate you are still waiting for the order to arrive from the Kohler distributor that ordered it for youThe model you have is not a stock item for the distributor, thus the longer timeframe to receive itHas the distributor shared a date as to when the tank will arrive? If not, please let me know the distributor name, phone number and contact nameI will investigate While there isn’t a way I can change your experience with Kohler, I would ask for the opportunity to gain a measure of trust back from you with the Kohler brandLet Kohler examine any labor billings you have up and above the initial labor chargeIf there is not an labor cost, let Kohler examining the purchase price invoice of the new toilet installedPlease send one or the other to me at [redacted] I will examine the data and see what Kohler can assist with Thank you again for contacting the Revdex.com Sincerely, Mike M [redacted] Kohler Co Revdex.com Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want to keep the case openedI forgot to mail the copy of the receipt to Sterling so they have not been able to reimburse me without that informationI was thinking that they could get it from Home Depot, but they had asked me to mail the receipt to themI got a notice over the weekend saying that this has been closed as unsatisfactory, but I feel that it should be left open and the company should be given an opportunity to take care of this problemYour help with this will be appreciated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We finally have our lawnmower home and repaired by Complete Outdoors Thanks to the Revdex.com and Kohler for assisting with the communication needs to complete the repairs We appreciate your help and consideration Regards, [redacted] ***
the person at Kohler called me and he said he was going to get me some new, undamaged seatsHe said he would get back to meSo I am waiting to hear from him that what he says is true With the run-around I had before, I will not believe him until I see proof, like a shipping notice for the seats
Ms [redacted] ,I am sorry to hear that you have not yet received your replacement toiletsI would be happy to assist youI show that on 11/15/we had emailed a replacement voucher for two toilets to [redacted] This voucher should be taken to your original place of purchase, [redacted] , to order two replacement toilets at no chargeI have resent this voucher today as well to ensure you have received itOnce you have received the replacement toilets, please continue to work with our Corporate Insurance Department to review the water damagesThank you,Kayla [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Can you close it as "resolved". I have received the replacement parts. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] , Mike from Kohler Co, Customer ServiceI work closely with the Revdex.com and our customers in order to help resolve issues that surfaceI am terribly sorry to hear of the challenges you have had with the Kohler productKohler will stand behind its product if deemed a manufacturing defect After reviewing your Revdex.com report, it appears our Customer Service process has been less than exceptionalA primary goal of Kohler's is to keep any potential damage related claims exclusively with Kohler Co’s Corporate Insurance GroupThis may be why it appears the process is disjointedLet me reach out to our Corporate Insurance Group to determine the status of your claimAgain, I apologize for the frustrating experience Thank you, Michael [redacted] Kohler Co I Kitchen & Bath Americas BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I bought another cabinet from Home Depot (as was suggested by Kohler) and replaced the defective doorI e-mailed the copy of the receipt to MrMichael Meyer but I never received a reply from him confirming that the Kohler will reimburse me for the cost of the cabinet as he promisedI sent another e-mail message and received no reply from MrMeyer or anyone else.It appears that Kohler made me buy two cabinets instead of one Thank you very much for your attention to this matter Regards, [redacted]