[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr [redacted], Thank you for reaching out to the Revdex.com concerning the Touchless Flush toilet you have purchased. I truly apologize for the difficulties you have had over the last three months. Since you have written to the Revdex.com, one of our Customer Service supervisors have...
reached out to you. In fact, he reached out this morning. I would like to give Mr. [redacted] a chance to follow up with you for he has specific actions he has already taken. If you speak to him and still are not satisfied with our efforts, will you reach out to me at ###-###-#### Ext [redacted]? My name is [redacted] and I am part of the Kohler Customer Service team. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms [redacted], Mike from Kohler Co, Customer Service. I work closely with the Revdex.com and our customers in order to help resolve issues that surface. I am terribly sorry to hear of the challenges you have had with the Kohler product. Kohler will stand behind its product if...
deemed a manufacturing defect. After reviewing your Revdex.com report, it appears our Customer Service process has been less than exceptional. A primary goal of Kohler's is to keep any potential damage related claims exclusively with Kohler Co’s Corporate Insurance Group. This may be why it appears the process is disjointed. Let me reach out to our Corporate Insurance Group to determine the status of your claim. Again, I apologize for the frustrating experience. Thank you, Michael [redacted] Kohler Co. I Kitchen & Bath Americas BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm providing the requesting information which include the following:a) The care for the Kohler product was done as per instruction outlined on Kohler's website. Specifically, "Cleaning with a damp sponge and buff drying" was done.The same cleaning method was used on the rest of the K-331 fixture, and it is as new as the day we bought it. Kohler was unable to explain how can the same cleaning procedure cause such defect on one part of the product, and does not affect the other, when the all the product undergo the same cleaning method, and exist in the same environmental conditions. This is clearly a defective finish or a defected method used to apply the finish onto the product, and in either case, instead of kohler putting us thru a big hassle, they should replace the product without further harassment.b) The attached picture requested by the business clearly shows defect which I have explained to Kohler but they continue to deny this is a product defect.We're committed kohler customer, and have experience the short-coming of this product, so we kindly request Kohler to honor their warranty.Thank you,[redacted].First, our home phone # and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Hello Mr. [redacted], Thank you for reaching out to the Revdex.com concerning your generator. I apologize for the challenges you have been having. I have shared your feedback with our Kohler Power Systems Technical Group. I have also asked for the group to reach out to you to...
address your concerns and come up with a satisfactory resolution. Please feel free to reach out to me if you have not been contacted by early to mid next week. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. Meyer, Thank you for your response. I have tried to order the Revel door thru Lowes but they will not place an order due to supply uncertainty. Could you provide a definitive availability date for ordering from a retailer. If it is a reasonable timeframe, 1 to 2 weeks then I will wait for the Revel door. If availablity is further out, please consider providing an alternate door. Th Kohler supplier to Lowes recommended the Purist, K-705706-L-NX. My frustration is related to the fact that Revel door displays are being erected in the Lowes stores in the Grand Rapids area and being promoted as a 7 day delivery. I do appreciate Kohler being quality conscious and understand that inadvertant delays occur. Thank you for consideration.
Regards,
[redacted]
Hello Ms [redacted], Thank you for reaching out to the Revdex.com concerning your kitchen sink.I would be glad to assist you in this matter.I understand a bottle of Kohler Cast Iron Cleaner was sent to you. Has this been used and has it helped in what you are experiencing with your sink?...
Kohler would ask that you provide a couple of photos of the issues and send them to [email protected] sure to put Customer ID # [redacted] in the subject line of the email. One picture should be the entire product as well as the point of issue.Thank you for providing this data. We will work with you concerning this to your satisfaction.Sincerely,
Hello Mr. I[redacted]
I have reviewed your concerns with the Cub Cadet riding lawn mower. Currently, our Kohler Engines management group is reviewing your issue and request. I will share with you their findings and recommended next steps when the review is complete. Thank you for reaching out to the...
Revdex.com concerning this matter.
Mike M[redacted]
Kohler Co.
Ms [redacted], Thank you for sharing your experience with Kohler Co. I apologize for the issues you have had with your new faucet. Kohler Co. attempts to have service parts in stock for all of our products. In this case, we did have the part in stock needed to fix the faucet. Kohler is currently...
investing a significant amount of resources to make sure service parts stock is readily available and, in this situation, to better understand why the faucet had issues in the first place. While your experience is not the desired one to have with the purchase of a new product, I hope the offer of reimbursement would allow you to consider the Kohler brand in the future. Sincerely, [redacted]Kohler Customer Service
Thank you for contacting the Revdex.com concerning your Wellworth Classic toilet purchase.
I have reviewed our records of your interaction with Kohler’s Customer Service group. Your interaction with Kohler to date has been something less than desired. I want...
to apologize on behalf of Kohler Co. first, for the leak you experienced with a brand new product and secondly, the challenges you have had in trying to resolve the leak.
I see Kohler provided a letter of replacement for the tank assembly on September 26th. You indicate you are still waiting for the order to arrive from the Kohler distributor that ordered it for you. The model you have is not a stock item for the distributor, thus the longer timeframe to receive it. Has the distributor shared a date as to when the tank will arrive? If not, please let me know the distributor name, phone number and contact name. I will investigate.
While there isn’t a way I can change your experience with Kohler, I would ask for the opportunity to gain a measure of trust back from you with the Kohler brand. Let Kohler examine any labor billings you have up and above the initial labor charge. If there is not an labor cost, let Kohler examining the purchase price invoice of the new toilet installed. Please send one or the other to me at [redacted] I will examine the data and see what Kohler can assist with.
Thank you again for contacting the Revdex.com.
Sincerely,
Mike M[redacted]
Kohler Co
Revdex.com Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted],in regards to product liability my position, is that it's very unfair for Kohler not to uphold their portion of product liability and to base their findings on the mere fact that, they can't find any recording of me asking if they wanted me to return the faucet and was told no discard it,dose not mean it was not discussed,they are not concluding that this is not their policy, and what they are saying just is not true as I explained in my previous statement.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your help.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not completely satisfactory to me. Kohler has contacted us and Complete Outdoor Equipment in Terre Haute to pickup and diagnose the problems with our lawn mower. We are waiting to hear from them to determine what repairs are deemed necessary and confirmation of what Kohler agrees to cover. Once we are happy with the outcome, we will inform the Revdex.com. Until then, we cannot be completely satisfied that the issue will be resolved.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The implication is that Kohler will cover the cost of this repair. Is that accurate? Please advise.
Regards,
[redacted]
Good Afternoon, I called Ms. [redacted] on 4/1/15 and left a message regarding this concern. I was able to reach her today, 4/2/15, to discuss this situation. After discussing the concern she agreed to a full product replacement at no charge to her. I have issued a voucher for her to pick up...
a replacement shower door at her local retailer at no charge. She is satisfied with this resolution. Please let me know if I can be of any further assistance. Thank you, [redacted]Kitchen and Bath Americas[redacted] [redacted] Office: ###-###-#### Fax: ###-###-####[redacted]BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com
[redacted], I am sorry to hear of the trouble you have had with your Highline toilet and coordinating toilet seat. I would be delighted to assist you. I would like to correct this situation by offering a reimbursement for your toilet, and review the ability to assist with cost for the...
replacement toilet seat. Could you please reply to this email with a copy of your receipts for review? Once received, I would be happy to send you a check directly from Kohler Company to reimburse you for these purchases. In addition, I am having our IT Department look into the “Contact Us” option on our website and why we have not received your original correspondence. I sincerely apologize for the delay, and the inconvenience this has caused you. Please feel free to contact me directly with any further questions in the meantime. Thank you,[redacted] Technical Service RepresentativeKitchen and Bath AmericasKohler Co., 444 Highland Drive, Mail Stop 081, Kohler, WI 53044 [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Mr [redacted], Thank you for reaching out to the Revdex.com concerning the Touchless Flush toilet you have purchased. I truly apologize for the difficulties you have had over the last three months. Since you have written to the Revdex.com, one of our Customer Service supervisors have...
reached out to you. In fact, he reached out this morning. I would like to give Mr. [redacted] a chance to follow up with you for he has specific actions he has already taken. If you speak to him and still are not satisfied with our efforts, will you reach out to me at ###-###-#### Ext [redacted]? My name is [redacted] and I am part of the Kohler Customer Service team. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms [redacted], Mike from Kohler Co, Customer Service. I work closely with the Revdex.com and our customers in order to help resolve issues that surface. I am terribly sorry to hear of the challenges you have had with the Kohler product. Kohler will stand behind its product if...
deemed a manufacturing defect. After reviewing your Revdex.com report, it appears our Customer Service process has been less than exceptional. A primary goal of Kohler's is to keep any potential damage related claims exclusively with Kohler Co’s Corporate Insurance Group. This may be why it appears the process is disjointed. Let me reach out to our Corporate Insurance Group to determine the status of your claim. Again, I apologize for the frustrating experience. Thank you, Michael [redacted] Kohler Co. I Kitchen & Bath Americas BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm providing the requesting information which include the following:a) The care for the Kohler product was done as per instruction outlined on Kohler's website. Specifically, "Cleaning with a damp sponge and buff drying" was done.The same cleaning method was used on the rest of the K-331 fixture, and it is as new as the day we bought it. Kohler was unable to explain how can the same cleaning procedure cause such defect on one part of the product, and does not affect the other, when the all the product undergo the same cleaning method, and exist in the same environmental conditions. This is clearly a defective finish or a defected method used to apply the finish onto the product, and in either case, instead of kohler putting us thru a big hassle, they should replace the product without further harassment.b) The attached picture requested by the business clearly shows defect which I have explained to Kohler but they continue to deny this is a product defect.We're committed kohler customer, and have experience the short-coming of this product, so we kindly request Kohler to honor their warranty.Thank you,[redacted].First, our home phone # and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Hello Mr. [redacted], Thank you for reaching out to the Revdex.com concerning your generator. I apologize for the challenges you have been having. I have shared your feedback with our Kohler Power Systems Technical Group. I have also asked for the group to reach out to you to...
address your concerns and come up with a satisfactory resolution. Please feel free to reach out to me if you have not been contacted by early to mid next week. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. Meyer, Thank you for your response. I have tried to order the Revel door thru Lowes but they will not place an order due to supply uncertainty. Could you provide a definitive availability date for ordering from a retailer. If it is a reasonable timeframe, 1 to 2 weeks then I will wait for the Revel door. If availablity is further out, please consider providing an alternate door. Th Kohler supplier to Lowes recommended the Purist, K-705706-L-NX. My frustration is related to the fact that Revel door displays are being erected in the Lowes stores in the Grand Rapids area and being promoted as a 7 day delivery. I do appreciate Kohler being quality conscious and understand that inadvertant delays occur. Thank you for consideration.
Regards,
[redacted]
Hello Ms [redacted], Thank you for reaching out to the Revdex.com concerning your kitchen sink.I would be glad to assist you in this matter.I understand a bottle of Kohler Cast Iron Cleaner was sent to you. Has this been used and has it helped in what you are experiencing with your sink?...
Kohler would ask that you provide a couple of photos of the issues and send them to [email protected] sure to put Customer ID # [redacted] in the subject line of the email. One picture should be the entire product as well as the point of issue.Thank you for providing this data. We will work with you concerning this to your satisfaction.Sincerely,
Hello Mr. I[redacted]
I have reviewed your concerns with the Cub Cadet riding lawn mower. Currently, our Kohler Engines management group is reviewing your issue and request. I will share with you their findings and recommended next steps when the review is complete. Thank you for reaching out to the...
Revdex.com concerning this matter.
Mike M[redacted]
Kohler Co.
Mr [redacted],
Thank you for contacting
the Revdex.com concerning your lawn tractor.
I have shared
your feedback with our Engines Customer Service Group.
You should
receive feedback on your request within the week.
It will give
Kohler time to follow up...
with any records we have on this and possibly reach out
to Kohler dealer in Brookhaven.
Thank you,
Ms [redacted], Thank you for sharing your experience with Kohler Co. I apologize for the issues you have had with your new faucet. Kohler Co. attempts to have service parts in stock for all of our products. In this case, we did have the part in stock needed to fix the faucet. Kohler is currently...
investing a significant amount of resources to make sure service parts stock is readily available and, in this situation, to better understand why the faucet had issues in the first place. While your experience is not the desired one to have with the purchase of a new product, I hope the offer of reimbursement would allow you to consider the Kohler brand in the future. Sincerely, [redacted]Kohler Customer Service
Mr [redacted], I will inform you when the reimbursement is processed. Thank you, [redacted]
Hello Chaoyi C[redacted],
Thank you for contacting the Revdex.com concerning your Wellworth Classic toilet purchase.
I have reviewed our records of your interaction with Kohler’s Customer Service group. Your interaction with Kohler to date has been something less than desired. I want...
to apologize on behalf of Kohler Co. first, for the leak you experienced with a brand new product and secondly, the challenges you have had in trying to resolve the leak.
I see Kohler provided a letter of replacement for the tank assembly on September 26th. You indicate you are still waiting for the order to arrive from the Kohler distributor that ordered it for you. The model you have is not a stock item for the distributor, thus the longer timeframe to receive it. Has the distributor shared a date as to when the tank will arrive? If not, please let me know the distributor name, phone number and contact name. I will investigate.
While there isn’t a way I can change your experience with Kohler, I would ask for the opportunity to gain a measure of trust back from you with the Kohler brand. Let Kohler examine any labor billings you have up and above the initial labor charge. If there is not an labor cost, let Kohler examining the purchase price invoice of the new toilet installed. Please send one or the other to me at [redacted] I will examine the data and see what Kohler can assist with.
Thank you again for contacting the Revdex.com.
Sincerely,
Mike M[redacted]
Kohler Co
Revdex.com Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted],in regards to product liability my position, is that it's very unfair for Kohler not to uphold their portion of product liability and to base their findings on the mere fact that, they can't find any recording of me asking if they wanted me to return the faucet and was told no discard it,dose not mean it was not discussed,they are not concluding that this is not their policy, and what they are saying just is not true as I explained in my previous statement.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your help.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not completely satisfactory to me. Kohler has contacted us and Complete Outdoor Equipment in Terre Haute to pickup and diagnose the problems with our lawn mower. We are waiting to hear from them to determine what repairs are deemed necessary and confirmation of what Kohler agrees to cover. Once we are happy with the outcome, we will inform the Revdex.com. Until then, we cannot be completely satisfied that the issue will be resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The implication is that Kohler will cover the cost of this repair. Is that accurate? Please advise.
Regards,
[redacted]
Good Afternoon, I called Ms. [redacted] on 4/1/15 and left a message regarding this concern. I was able to reach her today, 4/2/15, to discuss this situation. After discussing the concern she agreed to a full product replacement at no charge to her. I have issued a voucher for her to pick up...
a replacement shower door at her local retailer at no charge. She is satisfied with this resolution. Please let me know if I can be of any further assistance. Thank you, [redacted]Kitchen and Bath Americas[redacted] [redacted] Office: ###-###-#### Fax: ###-###-####[redacted]BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com
Mr
[redacted],
I
am forwarding your issue to our Engines Customer Service group.
I
expect feedback from the group later this week.
Have
you called our Engines Customer Service group?
If
not, their number is [redacted] if you would like to reach...
out.
Again,
I will share your Revdex.com concern and ask for an agent to give you a call on this.
Thank
you,
[redacted], I am sorry to hear of the trouble you have had with your Highline toilet and coordinating toilet seat. I would be delighted to assist you. I would like to correct this situation by offering a reimbursement for your toilet, and review the ability to assist with cost for the...
replacement toilet seat. Could you please reply to this email with a copy of your receipts for review? Once received, I would be happy to send you a check directly from Kohler Company to reimburse you for these purchases. In addition, I am having our IT Department look into the “Contact Us” option on our website and why we have not received your original correspondence. I sincerely apologize for the delay, and the inconvenience this has caused you. Please feel free to contact me directly with any further questions in the meantime. Thank you,[redacted] Technical Service RepresentativeKitchen and Bath AmericasKohler Co., 444 Highland Drive, Mail Stop 081, Kohler, WI 53044 [redacted]