Good morning [redacted], I just spoke with Mr. [redacted] (not sure of spelling) at Kohler who told me “[redacted]” was supposed to have cut me a check. I will keep you posted. Thank you and the Revdex.com for your assistance. V/r
[redacted], I am sorry to hear of the trouble you are having with your Mistos faucet and the frustrations you've experienced in reaching our Customer Service Department. I would be delighted to assist you. Per our conversation this morning, I will be expediting a new polished...
chrome lift rod assembly to you. This part is currently in stock and will be arriving to you within 2-3 business days. Should you have any further questions, please feel free to contact me directly. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11746605, and find that this resolution is satisfactory to me.
Regards,
Gene I[redacted]
[redacted],Thank you for contacting Kohler Co. concerning your K-331 Finial Bath faucet and K-6525 hand shower holder. Kohler does have a record of an interaction that took place on January 21st between Mr [redacted] and Customer Service listed under the phone number you provided in the Revdex.com...
report. It is documented that the hand shower holder is ‘rusted and corroded.’ I would like to explore further what this consists of. I would ask for you to provide a couple of photos the clearly shows what is referred to as rusted and corroded. Also, please provide the cleaner (s) you have used to maintain the holder. Please send this information to my email at [redacted]. Our Engineering group will examine your photos and determine next steps. Again, thank you for contacting Kohler in order for we can assist you. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]and confirm Kohler representative is in the process of addressing the issue, but it is not fully address.Kohler representative promise to pay for the defective item, and indicate it would take 2 weeks to receive the payment following the submission of a receipt.The attached receipt was requested from the Kohler representative.Thank you.
Regards,
[redacted]
Ms. Christine W[redacted],I am sorry to hear of the trouble you are having with your Sonata shower module. I would be delighted to help resolve this situation for you. I understand that it would be far more convenient to repair the unit in place rather than replace it. I am in the process of...
contacting some other local Authorized Service Representatives to confirm if they would be able to repair the floor in your unit. Once I hear back from them I will follow up with you to advise if it can be repaired, and who the repair company is. I apologize for the inconvenience this has caused you. I look forward to resolving this in a timely manner for you. Thank you,Kayla G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to keep the case opened. I forgot to mail the copy of the receipt to Sterling so they have not been able to reimburse me without that information. I was thinking that they could get it from Home Depot, but they had asked me to mail the receipt to them. I got a notice over the weekend saying that this has been closed as unsatisfactory, but I feel that it should be left open and the company should be given an opportunity to take care of this problem. Your help with this will be appreciated.
Regards,
[redacted]
[redacted],I am sorry to hear of the trouble you have had with your two Highline toilets. I would be delighted to assist you. Per our conversation earlier this afternoon, I will be sending an Authorized Service Representative to inspect/repair your toilets at Kohler's expense. The company...
I am sending is Tub Guys out of Glen Ellyn, and they will be contacting you within 1-2 business days to schedule an appointment. They will call me from the jobsite to let me know their findings so I may find the best way to resolve these issues for you in a timely manner. Please feel free to contact me directly with any further questions in the meantime. Thank you,[redacted]###-###-####[redacted].[redacted]@kohler.com
Hello Mr [redacted], Thank you again for contacting the Revdex.com. I am sure the issues to date have been frustrating. Customer Service had concerns with wording in the Revdex.com complaint that stated, ‘we contacted Kohler for a replacement faucet and asked if they wanted us to...
return the defected part and they said no so we discarded it. This is of concern due to all agents are trained to treat any damage claim with the utmost importance. As a follow up, management listened to three calls you had with three different agents involving the product in question. After the review of each call, management was not able to detect any conversation relating to the above italicized statement. I would like to speak to you at a time of your convenience concerning this matter. I will reach out to you the week of September 26-30 to further discuss. Thank you, Mike [redacted]Kohler Customer Service
Mr. [redacted], Thank you for contacting Kohler Co. concerning the issues you have had with your Kohler Engine that is part of your riding mower.On behalf of Kohler Co., I apologize you are experiencing issues. Let us help in order to see what can be done. I have forwarded the details of the Revdex.com...
report to our Engines Customer Service. A member of the Engines group will either call you direct or email you with feedback to your concerns. If you have not been contacted within 2-3 days, will you let me know?My contact data is below.Thank you, BUILDING RELATIONSHIPS...CREATING LOYALTY Experience gracious living online at http://www.KOHLER.com
Dear Mr. [redacted], Thank you for contacting the Kohler Co concerning your Coralais bath/shower faucet. I received a Revdex.com concern recently concerning your issue. Under separate email, I am sending you a service parts breakdown of your faucet. Can you examine it and let me know...
which version you have? Also, confirm exactly what is taking place with the faucet. While our manufacturing warranty does not carry over to a second homeowner, I am confident we can work to a satisfactory conclusion on this matter. I look forward to hearing from you. [redacted] Kohler Co. Customer Service Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We finally have our lawnmower home and repaired by Complete Outdoors. Thanks to the Revdex.com and Kohler for assisting with the communication needs to complete the repairs. We appreciate your help and consideration.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11858385, and find that this resolution is satisfactory to me as long as this actually happens. In the past this has been the response, but then a solution has not been followed thru with or even had my NUMEROUS request for a call returned so I would like to accept but ;eave open until this is actually resolved/
Regards,
Christine W[redacted]
Hello Mr. [redacted], Thank you for reaching out to the Revdex.com concerning your Kohler lawnmower engine.I have asked our Engines Customer Service leader to review your situation and reach out to you to discuss. Please reach out to me if you have any questions before or after you speak to...
The findings of Kohler Corporate Insurance are final. Assistance in damage related claims without the product is the primary reason Corporate Insurance has declined the request. Kohler would recommend the customer work with their Homeowner’s Insurance concerning the claim. Thank you, [redacted] [redacted]Kohler Co. I Kitchen & Bath Americas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I bought another cabinet from Home Depot (as was suggested by Kohler) and replaced the defective door. I e-mailed the copy of the receipt to Mr. Michael Meyer but I never received a reply from him confirming that the Kohler will reimburse me for the cost of the cabinet as he promised. I sent another e-mail message and received no reply from Mr. Meyer or anyone else.It appears that Kohler made me buy two cabinets instead of one.
Thank you very much for your attention to this matter.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Hany [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. Christine W[redacted]I was able to confirm with a local finish repair company, Precision Repair Works, that they would be able to repair the floor in your shower module to correct the water pooling. This company will be contacting you within 1-2 business days to schedule an appointment and gather any necessary information to ensure they have all necessary materials with them to complete the job in one visit. Thank you,Kayla G[redacted]
Mr [redacted], I have asked the Engines team leader who was working on this to follow up on what the delay is. I will ask for the team leader to give you a call. Thank you, [redacted]
Good morning [redacted], I just spoke with Mr. [redacted] (not sure of spelling) at Kohler who told me “[redacted]” was supposed to have cut me a check. I will keep you posted. Thank you and the Revdex.com for your assistance. V/r
[redacted], I am sorry to hear of the trouble you are having with your Mistos faucet and the frustrations you've experienced in reaching our Customer Service Department. I would be delighted to assist you. Per our conversation this morning, I will be expediting a new polished...
chrome lift rod assembly to you. This part is currently in stock and will be arriving to you within 2-3 business days. Should you have any further questions, please feel free to contact me directly. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11746605, and find that this resolution is satisfactory to me.
Regards,
Gene I[redacted]
[redacted],Thank you for contacting Kohler Co. concerning your K-331 Finial Bath faucet and K-6525 hand shower holder. Kohler does have a record of an interaction that took place on January 21st between Mr [redacted] and Customer Service listed under the phone number you provided in the Revdex.com...
report. It is documented that the hand shower holder is ‘rusted and corroded.’ I would like to explore further what this consists of. I would ask for you to provide a couple of photos the clearly shows what is referred to as rusted and corroded. Also, please provide the cleaner (s) you have used to maintain the holder. Please send this information to my email at [redacted]. Our Engineering group will examine your photos and determine next steps. Again, thank you for contacting Kohler in order for we can assist you. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]and confirm Kohler representative is in the process of addressing the issue, but it is not fully address.Kohler representative promise to pay for the defective item, and indicate it would take 2 weeks to receive the payment following the submission of a receipt.The attached receipt was requested from the Kohler representative.Thank you.
Regards,
[redacted]
Ms. Christine W[redacted],I am sorry to hear of the trouble you are having with your Sonata shower module. I would be delighted to help resolve this situation for you. I understand that it would be far more convenient to repair the unit in place rather than replace it. I am in the process of...
contacting some other local Authorized Service Representatives to confirm if they would be able to repair the floor in your unit. Once I hear back from them I will follow up with you to advise if it can be repaired, and who the repair company is. I apologize for the inconvenience this has caused you. I look forward to resolving this in a timely manner for you. Thank you,Kayla G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to keep the case opened. I forgot to mail the copy of the receipt to Sterling so they have not been able to reimburse me without that information. I was thinking that they could get it from Home Depot, but they had asked me to mail the receipt to them. I got a notice over the weekend saying that this has been closed as unsatisfactory, but I feel that it should be left open and the company should be given an opportunity to take care of this problem. Your help with this will be appreciated.
Regards,
[redacted]
[redacted],I am sorry to hear of the trouble you have had with your two Highline toilets. I would be delighted to assist you. Per our conversation earlier this afternoon, I will be sending an Authorized Service Representative to inspect/repair your toilets at Kohler's expense. The company...
I am sending is Tub Guys out of Glen Ellyn, and they will be contacting you within 1-2 business days to schedule an appointment. They will call me from the jobsite to let me know their findings so I may find the best way to resolve these issues for you in a timely manner. Please feel free to contact me directly with any further questions in the meantime. Thank you,[redacted]###-###-####[redacted].[redacted]@kohler.com
Hello Mr [redacted], Thank you again for contacting the Revdex.com. I am sure the issues to date have been frustrating. Customer Service had concerns with wording in the Revdex.com complaint that stated, ‘we contacted Kohler for a replacement faucet and asked if they wanted us to...
return the defected part and they said no so we discarded it. This is of concern due to all agents are trained to treat any damage claim with the utmost importance. As a follow up, management listened to three calls you had with three different agents involving the product in question. After the review of each call, management was not able to detect any conversation relating to the above italicized statement. I would like to speak to you at a time of your convenience concerning this matter. I will reach out to you the week of September 26-30 to further discuss. Thank you, Mike [redacted]Kohler Customer Service
Mr. [redacted], Thank you for contacting Kohler Co. concerning the issues you have had with your Kohler Engine that is part of your riding mower.On behalf of Kohler Co., I apologize you are experiencing issues. Let us help in order to see what can be done. I have forwarded the details of the Revdex.com...
report to our Engines Customer Service. A member of the Engines group will either call you direct or email you with feedback to your concerns. If you have not been contacted within 2-3 days, will you let me know?My contact data is below.Thank you, BUILDING RELATIONSHIPS...CREATING LOYALTY Experience gracious living online at http://www.KOHLER.com
Dear Mr. [redacted], Thank you for contacting the Kohler Co concerning your Coralais bath/shower faucet. I received a Revdex.com concern recently concerning your issue. Under separate email, I am sending you a service parts breakdown of your faucet. Can you examine it and let me know...
which version you have? Also, confirm exactly what is taking place with the faucet. While our manufacturing warranty does not carry over to a second homeowner, I am confident we can work to a satisfactory conclusion on this matter. I look forward to hearing from you. [redacted] Kohler Co. Customer Service Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We finally have our lawnmower home and repaired by Complete Outdoors. Thanks to the Revdex.com and Kohler for assisting with the communication needs to complete the repairs. We appreciate your help and consideration.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11858385, and find that this resolution is satisfactory to me as long as this actually happens. In the past this has been the response, but then a solution has not been followed thru with or even had my NUMEROUS request for a call returned so I would like to accept but ;eave open until this is actually resolved/
Regards,
Christine W[redacted]
Hello Mr. [redacted], Thank you for reaching out to the Revdex.com concerning your Kohler lawnmower engine.I have asked our Engines Customer Service leader to review your situation and reach out to you to discuss. Please reach out to me if you have any questions before or after you speak to...
our Engines Group. Thank you, [redacted]Kohler Co - Revdex.com agent###-###-#### ext. 74606
The findings of Kohler Corporate Insurance are final. Assistance in damage related claims without the product is the primary reason Corporate Insurance has declined the request. Kohler would recommend the customer work with their Homeowner’s Insurance concerning the claim. Thank you, [redacted] [redacted]Kohler Co. I Kitchen & Bath Americas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I bought another cabinet from Home Depot (as was suggested by Kohler) and replaced the defective door. I e-mailed the copy of the receipt to Mr. Michael Meyer but I never received a reply from him confirming that the Kohler will reimburse me for the cost of the cabinet as he promised. I sent another e-mail message and received no reply from Mr. Meyer or anyone else.It appears that Kohler made me buy two cabinets instead of one.
Thank you very much for your attention to this matter.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Hany [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. Christine W[redacted]I was able to confirm with a local finish repair company, Precision Repair Works, that they would be able to repair the floor in your shower module to correct the water pooling. This company will be contacting you within 1-2 business days to schedule an appointment and gather any necessary information to ensure they have all necessary materials with them to complete the job in one visit. Thank you,Kayla G[redacted]
Mr [redacted], I have asked the Engines team leader who was working on this to follow up on what the delay is. I will ask for the team leader to give you a call. Thank you, [redacted]