*** ***,I am sorry to hear of the trouble you are having with your Kohler Courage EngineI have requested our Engines Technical Support Team contact you regarding this concernI apologize, due to the age of the product we would be unable to cover this failureAlthough the existing engine is
unable to be repaired, we can recommend replacing the existing engine block with a short block optionIf you have any further questions regarding this option, please feel free to reach out directly to our Senior Service Specialist, Mark Leverenz, at ###-###-#### then menu options 1, 1, & I apologize for any inconvenience this may have caused youWe look forward to helping to resolve this issue in a ***ely mannerThank you,*** ***Kohler Company
Good Morning, Thank you for taking the time to speak with me regarding your Kohler Barossa faucetAs discussed the service parts were sent and you showing delivery on 7/20/also received a new faucet today 7/24/via Federal expressThank you for allowing us to resolve this situationHave
a great day *** ***Associate Technical Service RepresentativeKitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: xFax: 920.453.5869 ***.***@Kohler.com BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com Discover innovative bath and kitchen products inspired by the realities of life. www.STERLINGPLUMBING.com Tell us why here
Good Afternoon, Thank you for allowing up the opportunity to resolve your situation regarding a Kohler EngineI am showing you were contacted by our Senior Service Specialist *** to discuss this situation and we have agreed to handle the charges for repair as a courtesy for you since this engine
was no longer a warrantied itemIf you have any future requests we will be happy to assistThank you for choosing Kohler.Regards, *** ***Associate Technical Service RepresentativeKitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: ###-###-#### Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I heard back from Kohler and they sent me a replacement part. The complaint has been satisfactorily resolved and I am satisfied.Unfortunately my email filter classified your email as junk mail, so I did not notice your notes. I am sorry for this lack of communication.I just want to make sure that Kohler gets credit for responding and resolving my complaint. I formally remove the complaint
Ms***, Thank you for contacting the Revdex.comSince your filing, I understand you have spoken to a member of the Customer Service team, Mr*** *** recently.He indicates he has reviewed with you each of the challenges with product and customer service that you experiencedIs this correct? I,
as well, apologize for the challenges you have hadAs *** mentioned, the agents you had spoken to will be coached to make sure this experience does not not happen again.If *** or I can be of further assistance, please do not hesitate to reach out to either of usSincerely,
Mrs***,
I am disappointed to hear of your experience with the Sterling 2375-42N neo angle shower enclosure
I look forward to help resolving the issue with you
In your correspondence, you mentioned the hinge of the door had been replacedAlso, there is leaking of
water near the enclosureWhile we do not get calls on this model often, what Customer Service has found in most of the calls is that something is out of adjustment or something related to the initial installation is the root cause of the issueIf installed correctly, this model is solid in its design and production
Considering your experience to date, I would like to offer some additional assistance to see what we can do to help
I will be checking to see if there is a technician in your area that would be able to visit to inspect the installation and determine what might be the issue
Would you be willing to allow Kohler to set this up?
Please email or call me to let me know
Sincerely,
Hello Mr Le,eThe Generators Group has been unsuccessful in getting a hold of you though trying several timesEarlier today, you left me a voice mail indicating you have not heard from KohlerI shared your contact number that you left with me with the Generators GroupI understand as of an hour ago, you have spoken to Laura from the groupShe will continue to work with you to resolve your issue. Her office number is Thank you,Mike M***
Kohler Co
Hello Mr ***, Thank you for contacting the Revdex.com concerning the issues you have had with your medicine cabinetKohler Customer Service responded to your email on November 1stI believe you did not get the response from KohlerSince then, I see a conversation took place with Kohler
Customer Service on November 29thAn outer door for the model K-99890-NA had been ordered for you after the conversation on the 29th Due to the delays in providing the door, I would like to offer an alternative optionIf you so desire, you can purchase a new cabinet at your place of purchase and Kohler would assist you with involved with a purchase of one 99890-NA A paid receipt can be sent to Kohler for reimbursementIf you would like to wait until the panel itself is shipped, than would be ok as wellAs a reminder, Again, we apologize for the delay in communication and the part needing replaced.Sincerely, *** *** ***
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohler responded very quickly and has resolved this compliantI am very happy with their response and solution.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***,Thank you for contacting us regarding your Kohler Command engineI apologize for the inconvenience you have experiencedThis situation will be resolved as follows: The local repair facility will perform the repair as a goodwill accommodation for youI understand this has already been
discussed with *** ***, our Senior Service Specialist and had been mutually agreed upon to have the installation costs covered. Kind Regards,*** ***Associate Technical Service RepresentativeKohler Company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello
Mr***,
Thank
you for reaching out to the Revdex.com concerning your generator
I
apologize for the challenges you have been having
I
have shared your feedback with our Kohler Power Systems Technical Group
I
have also asked for the
group to reach out to you to address your concerns and
come up with a satisfactory resolution
Please
feel free to reach out to me if you have not been contacted by mid next week
Thank
you,
*** *** *** *** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** *** *** ***
Email: ***
BUILDING RELATIONSHIPS...CREATING LOYALTY
Experience gracious living online at http://www.KOHLER.com
Dear Ms ***, Thank you for contacting the Kohler Cothrough the Revdex.com (Revdex.com)concerning the shower faucetIn reviewing your summary with the Revdex.com and Kohler's own customer file notes, your effort to resolve this has been significantWe apologize the faucet issue is not yet
resolvedI propose Kohler send an Authorized Service Representative (ASR) to replace the cartridge with one provided by KohlerIf this does not resolve the issue, Kohler will consider the request to replace the faucetWe ask for our ASR to assist before moving forwardIf you agree to this, we will dispatch the ASR and arrange for a visitThank you for this consideration
Mr ***,
The amount agreed up will be processed by Kohler early in the week of Feb22n
If you have any additional questions, please do not hesitate to reach out to me
Thank you,
*** *** - Customer Service
Hello Ms ***, Thank you for contacting the Revdex.comPer our conversation, please send a copy of the receipt for parts you found locallyKohler would be glad to reimbursePlease hold on to the Kohler parts you received yesterdayWe apologize for the delay in getting
parts to youThank you, *** *** Kohler Technical Support ###-###-#### ext ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I send pictures to them already when I spoke to the representative she said the same to send pictures this is why I contacted Revdex.comI didn't receive a bottle I received a small package that didn't work . I been doing more research about this sink and I seen alot of bad reviews How is it they still sell this sink after having bad reviews and not fixing the sink or atleast not lying to the customers about scratch resistant
Good Morning,Thank you for your inquiryI am showing you have been contacted by our Kohler Engines Service Specialist, *** ***, regarding your Troy-bilt riding mower with Kohler engineHe has offered a replacement filter for future use at no chargeThe service dealer is able to repair the
unit you purchased to your satisfaction and can assist with instructions for future part replacement if needed.Thank you for your continued patronage. Regards,*** ***Associate Technical Support RepresentativeKohler Company
*** ***,I am sorry to hear of the trouble you are having with your Kohler Courage EngineI have requested our Engines Technical Support Team contact you regarding this concernI apologize, due to the age of the product we would be unable to cover this failureAlthough the existing engine is
unable to be repaired, we can recommend replacing the existing engine block with a short block optionIf you have any further questions regarding this option, please feel free to reach out directly to our Senior Service Specialist, Mark Leverenz, at ###-###-#### then menu options 1, 1, & I apologize for any inconvenience this may have caused youWe look forward to helping to resolve this issue in a ***ely mannerThank you,*** ***Kohler Company
Good Morning, Thank you for taking the time to speak with me regarding your Kohler Barossa faucetAs discussed the service parts were sent and you showing delivery on 7/20/also received a new faucet today 7/24/via Federal expressThank you for allowing us to resolve this situationHave
a great day *** ***Associate Technical Service RepresentativeKitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: xFax: 920.453.5869 ***.***@Kohler.com BUILDING RELATIONSHIPS...CREATING LOYALTYExperience gracious living online at http://www.KOHLER.com Discover innovative bath and kitchen products inspired by the realities of life. www.STERLINGPLUMBING.com Tell us why here
Good Afternoon, Thank you for allowing up the opportunity to resolve your situation regarding a Kohler EngineI am showing you were contacted by our Senior Service Specialist *** to discuss this situation and we have agreed to handle the charges for repair as a courtesy for you since this engine
was no longer a warrantied itemIf you have any future requests we will be happy to assistThank you for choosing Kohler.Regards, *** ***Associate Technical Service RepresentativeKitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: ###-###-#### Fax: ###-###-####
Ms ***,Kohler has arranged for a Authorized Service Representative to visit, inspect and service the valveThe trip will be at Kohler's costThank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I heard back from Kohler and they sent me a replacement part. The complaint has been satisfactorily resolved and I am satisfied.Unfortunately my email filter classified your email as junk mail, so I did not notice your notes. I am sorry for this lack of communication.I just want to make sure that Kohler gets credit for responding and resolving my complaint. I formally remove the complaint
Ms***, Thank you for contacting the Revdex.comSince your filing, I understand you have spoken to a member of the Customer Service team, Mr*** *** recently.He indicates he has reviewed with you each of the challenges with product and customer service that you experiencedIs this correct? I,
as well, apologize for the challenges you have hadAs *** mentioned, the agents you had spoken to will be coached to make sure this experience does not not happen again.If *** or I can be of further assistance, please do not hesitate to reach out to either of usSincerely,
Mrs***,
I am disappointed to hear of your experience with the Sterling 2375-42N neo angle shower enclosure
I look forward to help resolving the issue with you
In your correspondence, you mentioned the hinge of the door had been replacedAlso, there is leaking of
water near the enclosureWhile we do not get calls on this model often, what Customer Service has found in most of the calls is that something is out of adjustment or something related to the initial installation is the root cause of the issueIf installed correctly, this model is solid in its design and production
Considering your experience to date, I would like to offer some additional assistance to see what we can do to help
I will be checking to see if there is a technician in your area that would be able to visit to inspect the installation and determine what might be the issue
Would you be willing to allow Kohler to set this up?
Please email or call me to let me know
Sincerely,
Hello Mr Le,eThe Generators Group has been unsuccessful in getting a hold of you though trying several timesEarlier today, you left me a voice mail indicating you have not heard from KohlerI shared your contact number that you left with me with the Generators GroupI understand as of an hour ago, you have spoken to Laura from the groupShe will continue to work with you to resolve your issue. Her office number is Thank you,Mike M***
Kohler Co
Hello Mr ***, Thank you for contacting the Revdex.com concerning the issues you have had with your medicine cabinetKohler Customer Service responded to your email on November 1stI believe you did not get the response from KohlerSince then, I see a conversation took place with Kohler
Customer Service on November 29thAn outer door for the model K-99890-NA had been ordered for you after the conversation on the 29th Due to the delays in providing the door, I would like to offer an alternative optionIf you so desire, you can purchase a new cabinet at your place of purchase and Kohler would assist you with involved with a purchase of one 99890-NA A paid receipt can be sent to Kohler for reimbursementIf you would like to wait until the panel itself is shipped, than would be ok as wellAs a reminder, Again, we apologize for the delay in communication and the part needing replaced.Sincerely, *** *** ***
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohler responded very quickly and has resolved this compliantI am very happy with their response and solution.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***,Thank you for contacting us regarding your Kohler Command engineI apologize for the inconvenience you have experiencedThis situation will be resolved as follows: The local repair facility will perform the repair as a goodwill accommodation for youI understand this has already been
discussed with *** ***, our Senior Service Specialist and had been mutually agreed upon to have the installation costs covered. Kind Regards,*** ***Associate Technical Service RepresentativeKohler Company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello
Mr***,
Thank
you for reaching out to the Revdex.com concerning your generator
I
apologize for the challenges you have been having
I
have shared your feedback with our Kohler Power Systems Technical Group
I
have also asked for the
group to reach out to you to address your concerns and
come up with a satisfactory resolution
Please
feel free to reach out to me if you have not been contacted by mid next week
Thank
you,
*** *** *** *** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** *** *** ***
Email: ***
BUILDING RELATIONSHIPS...CREATING LOYALTY
Experience gracious living online at http://www.KOHLER.com
Dear Ms ***, Thank you for contacting the Kohler Cothrough the Revdex.com (Revdex.com)concerning the shower faucetIn reviewing your summary with the Revdex.com and Kohler's own customer file notes, your effort to resolve this has been significantWe apologize the faucet issue is not yet
resolvedI propose Kohler send an Authorized Service Representative (ASR) to replace the cartridge with one provided by KohlerIf this does not resolve the issue, Kohler will consider the request to replace the faucetWe ask for our ASR to assist before moving forwardIf you agree to this, we will dispatch the ASR and arrange for a visitThank you for this consideration
Mr ***,
The amount agreed up will be processed by Kohler early in the week of Feb22n
If you have any additional questions, please do not hesitate to reach out to me
Thank you,
*** *** - Customer Service
Hello Ms ***, Thank you for contacting the Revdex.comPer our conversation, please send a copy of the receipt for parts you found locallyKohler would be glad to reimbursePlease hold on to the Kohler parts you received yesterdayWe apologize for the delay in getting
parts to youThank you, *** *** Kohler Technical Support ###-###-#### ext ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I send pictures to them already when I spoke to the representative she said the same to send pictures this is why I contacted Revdex.comI didn't receive a bottle I received a small package that didn't work . I been doing more research about this sink and I seen alot of bad reviews How is it they still sell this sink after having bad reviews and not fixing the sink or atleast not lying to the customers about scratch resistant
Good Morning,Thank you for your inquiryI am showing you have been contacted by our Kohler Engines Service Specialist, *** ***, regarding your Troy-bilt riding mower with Kohler engineHe has offered a replacement filter for future use at no chargeThe service dealer is able to repair the
unit you purchased to your satisfaction and can assist with instructions for future part replacement if needed.Thank you for your continued patronage. Regards,*** ***Associate Technical Support RepresentativeKohler Company