[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not completely satisfactory to me. Kohler has contacted us and Complete Outdoor Equipment in Terre Haute to pickup and diagnose the problems with our lawn mower. We are waiting to hear from them to determine what repairs are deemed necessary and confirmation of what Kohler agrees to cover. Once we are happy with the outcome, we will inform the RevDex.com. Until then, we cannot be completely satisfied that the issue will be resolved. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe implication is that Kohler will cover the cost of this repairIs that accurate? Please advise Regards, [redacted] ***
RevDex.com: I have... reviewed the response made by the business in reference to complaint ID 11832599, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Consumer states he has not heard from business as of yet. Regards, Young ***
Hello MrI [redacted] I have reviewed your concerns with the Cub Cadet riding lawn mowerCurrently, our Kohler Engines management group is reviewing your issue and requestI will share with you their findings and recommended next steps when the review is completeThank you for reaching out to the Revdex.com concerning this matter Mike M [redacted] Kohler Co
Hello Mr [redacted] , Thank you for reaching out to the Revdex.com concerning your generatorI apologize for the challenges you have been having I have shared your feedback with our Kohler Power Systems Technical GroupI have also asked for the group to reach out to you to address your concerns and come up with a satisfactory resolution Please feel free to reach out to me if you have not been contacted by early to mid next weekThank you,
Ms ***,
I have responded to your latest emailThank you for the photos
I look forward to your response
Thank you,
*** ***
Kohler CoCustomer Service Technical Support
Ms***, I am checking with our Engines Customer Service group as to the status of your claimI have asked for the group to call you with an update.if it would help, you can contact Engines Customer Service at 1.###-###-#### to follow up.I can be contacted at ###-###-#### if you have any further
questionsSincerely,*** ***Kohler Technical SupportPlumbing Americas###-###-#### Ext
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr L***Thank you for contacting the Revdex.comI am inquiring with our Generators Group as to the status of this claimI, or a member of the Generators Group, will respond to your concerns as soon as possibleThank you, Mike M***Kohler Co920-457-ext
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I attempted to update the status of a Revdex.com compliant (*** ) today, but could not because the complaint had been closed. I’m sorry that I could not update this issue sooner. All the mailings, receipts, and check took a while, but Kohler did have someone resolve my issue. I would appreciate it if the Revdex.com would update the status of my original complaint to be closed with a satisfactory (NOT unsatisfactory) resolution. Kohler did reimburse me for expenses and sent replacement hardware. In the end, they were very helpful and nice. *** *** there was most helpful. Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
just want you to know that it is now Jun 3, 2015, and we still have not heard from Complete Outdoor Equipment regarding the repair of our lawn mower. They have had the mower since May
Regards,
*** ***
Mr ***, Thank you for the further dataI would be happy to follow up with Lowes to find out what the delay is on ordering the Kohler shower doorIf you would provide your point of contact and the store phone number, I will investigate what the delay is and provide an approximate timeframe of order.Thank you,
Engines Customer Service has contacted the customer.A No Cost Short Bloc is being provided to the customer by a local Kohler service distributor.Customer has agreed to pay for labor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello Mr ***, Thank you for contacting Kohler Co concerning the kitchen faucet you have had some issues withSince your request is a damage related issue, I have forwarded your concerns to our Corporate Insurance group I am awaiting feedback from the groupOnce I have data to
share, I will reach out to you Thank you, Americas Phone: ###-###-#### BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com
Mr& Mrs*** and *** ***, I am sorry to hear of the trouble you have had with your Kohler engineI would be delighted to help resolve this situation for youOne of our Engines Specialists contacted your dealer, Simpson Implement Cn 4/20/to discuss the situationIt was
confirmed at that time that the replacement parts had arrived to the dealer on that day, and your engine will be serviced at no charge with the expectation for the repair to be complete by 4/24/I apologize for any inconvenience this may have caused youPlease let me know if you have any further questionsThank you, *** *** Kohler Company Technical Service Representative
Thank you for your requestI apologize the faucet you purchased was reported as being purchase from a non authorized Kohler distributor EbayThe faucet would not carry a lifetime warrantyIf this is an error and the faucet was not purchased from Ebay can you please contact our customer service
department with a copy of your receipt and we can change the place of purchase. As a one time goodwill gesture I will be happy to send the spray head to your residencePlease allow 7-business days for the spray head to arrive Federal Express. Have a wonderful day. Jelane *** *** *** ***Kitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: ###-###-#### Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms
*** ***Thank
you for contacting the Revdex.com concerning your Kohler seatsI
do see we placed an order for you in July for three seatsWill
you confirm the current needs today is for the two black colored seats,
K-4636-and K-4639-7Is
there an issue seen with the third
seat, biscuit colored? Thank
you for your feedback
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not completely satisfactory to me. Kohler has contacted us and Complete Outdoor Equipment in Terre Haute to pickup and diagnose the problems with our lawn mower. We are waiting to hear from them to determine what repairs are deemed necessary and confirmation of what Kohler agrees to cover. Once we are happy with the outcome, we will inform the RevDex.com. Until then, we cannot be completely satisfied that the issue will be resolved. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe implication is that Kohler will cover the cost of this repairIs that accurate? Please advise Regards, [redacted] ***
RevDex.com: I have... reviewed the response made by the business in reference to complaint ID 11832599, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Consumer states he has not heard from business as of yet. Regards, Young ***
Hello MrI [redacted] I have reviewed your concerns with the Cub Cadet riding lawn mowerCurrently, our Kohler Engines management group is reviewing your issue and requestI will share with you their findings and recommended next steps when the review is completeThank you for reaching out to the Revdex.com concerning this matter Mike M [redacted] Kohler Co
Hello Mr [redacted] , Thank you for reaching out to the Revdex.com concerning your generatorI apologize for the challenges you have been having I have shared your feedback with our Kohler Power Systems Technical GroupI have also asked for the group to reach out to you to address your concerns and come up with a satisfactory resolution Please feel free to reach out to me if you have not been contacted by early to mid next weekThank you,
Ms ***,
I have responded to your latest emailThank you for the photos
I look forward to your response
Thank you,
*** ***
Kohler CoCustomer Service Technical Support
Ms***, I am checking with our Engines Customer Service group as to the status of your claimI have asked for the group to call you with an update.if it would help, you can contact Engines Customer Service at 1.###-###-#### to follow up.I can be contacted at ###-###-#### if you have any further
questionsSincerely,*** ***Kohler Technical SupportPlumbing Americas###-###-#### Ext
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr L***Thank you for contacting the Revdex.comI am inquiring with our Generators Group as to the status of this claimI, or a member of the Generators Group, will respond to your concerns as soon as possibleThank you, Mike M***Kohler Co920-457-ext
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I attempted to update the status of a Revdex.com compliant (*** ) today, but could not because the complaint had been closed. I’m sorry that I could not update this issue sooner. All the mailings, receipts, and check took a while, but Kohler did have someone resolve my issue. I would appreciate it if the Revdex.com would update the status of my original complaint to be closed with a satisfactory (NOT unsatisfactory) resolution. Kohler did reimburse me for expenses and sent replacement hardware. In the end, they were very helpful and nice. *** *** there was most helpful. Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
just want you to know that it is now Jun 3, 2015, and we still have not heard from Complete Outdoor Equipment regarding the repair of our lawn mower. They have had the mower since May
Regards,
*** ***
Mr ***, Thank you for the further dataI would be happy to follow up with Lowes to find out what the delay is on ordering the Kohler shower doorIf you would provide your point of contact and the store phone number, I will investigate what the delay is and provide an approximate timeframe of order.Thank you,
Engines Customer Service has contacted the customer.A No Cost Short Bloc is being provided to the customer by a local Kohler service distributor.Customer has agreed to pay for labor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello Mr ***, Thank you for contacting Kohler Co concerning the kitchen faucet you have had some issues withSince your request is a damage related issue, I have forwarded your concerns to our Corporate Insurance group I am awaiting feedback from the groupOnce I have data to
share, I will reach out to you Thank you, Americas Phone: ###-###-#### BUILDING RELATIONSHIPS...CREATING LOYALTY Visit us at www.kohler.com & www.sterling.com
Mr& Mrs*** and *** ***, I am sorry to hear of the trouble you have had with your Kohler engineI would be delighted to help resolve this situation for youOne of our Engines Specialists contacted your dealer, Simpson Implement C
n 4/20/to discuss the situationIt was
confirmed at that time that the replacement parts had arrived to the dealer on that day, and your engine will be serviced at no charge with the expectation for the repair to be complete by 4/24/I apologize for any inconvenience this may have caused youPlease let me know if you have any further questionsThank you, *** *** Kohler Company Technical Service Representative
Thank you for your requestI apologize the faucet you purchased was reported as being purchase from a non authorized Kohler distributor EbayThe faucet would not carry a lifetime warrantyIf this is an error and the faucet was not purchased from Ebay can you please contact our customer service
department with a copy of your receipt and we can change the place of purchase. As a one time goodwill gesture I will be happy to send the spray head to your residencePlease allow 7-business days for the spray head to arrive Federal Express. Have a wonderful day. Jelane *** *** *** ***Kitchen and Bath AmericasKohler Co., Highland Drive, Mail Stop 081, Kohler, WI 53044 Office: ###-###-#### Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms
*** ***Thank
you for contacting the Revdex.com concerning your Kohler seatsI
do see we placed an order for you in July for three seatsWill
you confirm the current needs today is for the two black colored seats,
K-4636-and K-4639-7Is
there an issue seen with the third
seat, biscuit colored? Thank
you for your feedback