Heat Depot, The

I have done business with Heat Depot for two years and have received outstanding service. One year ago I purchased a new furnace and air conditioner from Heat Depot. I was really impressed and comforted during the required installation inspection when the city inspector stated "Very Clean Job". More recently, [redacted] serviced my air conditioner and[redacted] sealed my vents. These gentlemen are to be commended for their dedication to customer service. Both were neat appearing, friendly, [redacted]

I love the service. I recommend dot for every body.

Brandon did a fantastic job. He showed up on time, was professional, friendly and extremely helpful. I highly recommend this company for any of your heating and cooling needs. If you happen to get Brandon as your service rep, you'll be extremely pleased.

I had [redacted] on 5-6 2015 to check out my furnace for the summer month> We inform me what he was going to do. And went over everything after he was done. [redacted] is a very polite man and did his job well.

Exceed my expectations

The Heat Depot called me for a time to perform the annual frunace inspection on our unit. The technician was kind enough to call ahead to say that he was on the way. He checked all critical points and filters. He left the area very clean after he finished the job.
The technician went over the paper work with me, explaining clearly what service he performed. I have been a custjomer of Heat Depot for a number of years and would not think of using anyone else for the service they provide. They really seem to care for customer service and their customers.

Was very impressed with[redacted] experience and knowledge. He was helpful, courteous, and respectful throughout the cost estimation process. [redacted] was an excellent representative for the Heat Depot team, you can tell that this business takes pride in their employees and makes them feel an important part of the overall team and success. Excited to see how the installation goes next week.

Jeff, from The Heat Depot performed an annual check and cleaning of our furnace. He was very efficient and thorough. He even took Carbon Monoxide checks at several locations in the house. Fortunately no CO. Very polite and professional.

I had the Heat Depot to the house for a furnace cleaning. Thomas, the technician was very professional and extremely polite. He had an excellent knowledge of my system and was extremely conscientious in his work. He identified a faulty critical part and replaced it and gave me a thorough explanation of the need to do so. I was very pleased and impressed and will use them again in the future.

I would like to recommend Heat Depot for the servicing of your furnace and air conditioners, as well as the purchase of new ones, if that's what is appropriate. I have a service contract with the company, which I also recommend. The company, although located in Colorado Springs, does much of its business in the metro Denver area. Every time we have had an appointment, the service people are punctual. Important also, is the fact that they are friendly and professional. They work efficiently and as quietly as possible. I recently purchased a furnace/AC package and was able to get a very good economic deal. Last year the company installed a new water heater in my home. I have complete confidence in Heat Depot and recommend them highly.

Very satisfied with [redacted], he did a thorough job.

Very honest, very helpful and do not recommended a service you don't need.
Even helped diagnose a problem that was not there responsibility.
Would recommend them for your home!

I had scheduled an appointment with this company. I was told that my appointment would be between 11am and 3pm. On the day of the appointment, my husband and I had moved some heavy furniture to get the duct cleaning done. We waited and at about 3 pm we had not heard from anyone nor seen anyone. I called the company and was told at that poin that we could wait another 3 hours or so, or reschedule the appointment. They did not even have the courtesy to call and let us know that they were running behind. I cancelled my appointment and will reschedule with someone else.

Our heating & cooling system was due for a thorough check up so we took up the company's special introductory offer. We must say we are very pleased. Everything was well explained and the employees were very professional and super friendly. Best experience we have had so far!

I called The Heat Depot yesterday about water gathering in our basement that seemed to come from the furnace and/or humidifier, which they had installed a few years earlier. I was delighted when [redacted] said he could send a tech to our home the same day. [redacted] arrived right on time and was totally professional, inspecting and analysing the problem and making the needed adjustments. He was also able to do an annual inspection and cleaning of the furnace as well. All in all, we were extremely pleased with [redacted]'s expert workmenship, friendlyness and the time he took to complete the work. THANK YOU [redacted]!

I am very pleased with the service I received from the Heat Depot. Weather had disrupted the original scheduled installation, but the team was on time for the adjusted schedule and the work was completed on time, and exceeded my expectation. I highly recommend the Heat Depot for anyone considering improvements to their HVAC situation.

Overall I will rate Heat Depot as a company with an A+. Other than missing two upper return vents (they are located at the top of the wall) Brandon did an excellent job cleaning the vent system. Another tech, Vince, came in to complete the cleaning and was very polite and made sure he did everything we expected to complete the job. Brady completed the furnace tune-up and inspection and reviewed the results with us. The furnace had multiple issues, especially with the existing humidifier, and Brady made suggestions to keep the system as safe and functional as possible. Given the issues we decided to replace the furnace before it broke down, and Brady was very professional and patient to insure we knew what to expect with the system he suggested. The install was actually scheduled for the next day! The installers, Ron and Tyler, arrived on time and removed the old furnace, installed the new one, made alterations to some of the ductwork to accommodate a filter housing and a new humidifier

KUDOS to the HEAT DEPOT! This company tops itself with customer service every year. I have been with H/D since Feb. 2012, learning quite a bit about my home heating and furnace use, through informative education from their home service teams. Today, H/D continued their great service with my annual furnace cleaning. The service tech: [redacted] was Professional, Thorough, and Informative. Thank You HEAT DEPOT -you ROCK!!

5 Cancelled appointments due to weather and by weather we are talking a couple inches of snow, or because they ordered the wrong parts. Cancelled first service call appointment, then 1 hour late on the rescheduled appointment. Ordered a part to be installed, cancelled appointment because they ordered the wrong part. Rude, horrible customer service.

I have had a pre paid maintenance plan with Heat Depot since August, 2013. They have twice yearly regularly serviced my furnace and air conditioning systems. They have always provide excellent support. In June of 2014 the technician identified a number of problems with my air conditioning unit. Because of the age of the unit and the cost to repair I chose to replace the air-conditioning system. Since my furnace, humidifier and hot water heater were over 18 years I decided to replace everything. Heat Depot quoted me an excellent price and even gave me a new thermostat which connected to the internet. The installation went smoothly and the technicians were very professional. They extended my maintenance plan for 4 years without any additional cost. On April 2, 2015, [redacted] did a regular inspection on both my furnace and air conditioning units. He was very professional and checked every aspect of both units and thoroughly explained all of his findings. I highly recommend Heat Depot.