HelloFresh

Review: I planned on trying the hellofresh product because of a coupon thru [redacted]. At the time I was not aware that is was a subscription service and it was not clearly stated anywhere. After the second box was charged and delivered I IMMEDIATELY cancelled the subscription and accepted the charge because I felt as the consumer it was my responsibility to find out that it was a subscription service. However, when you go to cancel the order the online cancellation process is set up in a very confusing manner, that I know understand, attempts to get the consumer to buy just one more $69.00 box before cancellation. I did get a prompted message saying that my subscription had been cancelled but I was not sent a confirmation email or number. I AGAIN was charged and send another $69.00 box. I cancelled a second time and refused the delivery. I am not interested in the service because mostly I can not afford it and secondly have not been happy with the food (I have * young children that have refused to eat any of the foods). I have sent an email requested that the box be returned and a full refund be made. However, reading additional complaints on social media and this website it is clear that they NEVER issue a refund despite the poor quality and cancellation requests!Desired Settlement: full return of box and refund of last delivery of $69.00 including any fees incurred with returning the box!

Review: I TRIED HELLO FRIESH WHEN I RECEIVED AN OFFER IN THE MAIL. THE FIRST RECEIPE WAS PIZZA AND IT WAS HORRIBLE. THE INGREDIENTS DID NOT SEEM FRESH AT ALL AND AFTER FOLLOWING THE DIRECTIONS MY FAMILY WAS LEFT WITH A SOGGY AND INEDIBLE PIZZA THAT MY DOGS WOULD NOT EVEN EAT. I CALLED THE NEXT DAY TO GIVE MY FEEDBACK AND LET THEM KNOW THAT I DID NOT WANT ANOTHER DELIVERY UNTIL I HAD TRIED THE OTHER RECIPES BECAUSE UNLESS THEY WERE BETTER I WOULD BE CANCELING. I THOUGHT IT WAS VERY CLEAR WHAT MY INTENTIONS WERE AND I FELT GOOD WHEN I GOT OFF THE PHONE BECAUSE EVEN [redacted] SAID THAT SHE COULD SEE HOW THE RECIPE HAD SOME SERIOUS FLAWS AND SHE OFFERED TO CREDIT ME FOR THE MEAL WE WERE NOT ABLE TO EAT AND SAID SHE WOULD PAUSE MY MEMBERSHIP FOR TWO WEEKS TO GIVE SOME TIME TO MAKE A DECISION. I TRIED THE OTHER TWO MEALS AND THEY WERE BOTH GROSS AS WELL. SEVERAL OF THE FRESH VEGGIE ELEMENTS WERE UNABLE TO BE USED ON WEDNESDAY AND THURSDAY. IF I BUY PRODUCE ON A MONDAY FROM THE STORE IT IS USUALLY GOOD UNTIL THE WEEKEND. I WENT OUT OF MY WAY TO REPLACE THE FRESH INGREDIENTS TO GIVE HELLO FRESH A FAIR CHANCE AND THE MEALS WERE NOT GOOD AND I HAD TO ORDER PIZZA AGAIN (WE ORDERED PIZZA WHEN THE FIRST HELLO FRESH MEAL WAS A BUST) AND GOT [redacted] THE THIRD NIGHT. I HAD A FAMILY PARTY TO ATTEND FRIDAY AND WAS NOT ABLE TO CALL FRIDAY TO PROVIDE FEEDBACK REGARDING MY BAD EXPERIENCE AND DID NOT THINK IT WOULD BE A BIG DEAL SINCE MY ORDERS WERE PAUSED FOR TWO WEEKS ACCORDING TO [redacted] I CALL AND TO MY DISMAY, I HAD BEEN CHARGED AGAIN AND SHIPPED ANOTHER ORDER THAT IS DUE TO ARRIVE TODAY! THE CUSTOMER SERVICE REP I FIRST SPOKE TO AND THE [redacted], (WHO IS TRULY ONE OF THE WORST CUSTOMER SERVICE REPS I HAVE EVER COME INTO CONTACT WITH) BOTH MADE ME FEEL AS THOUGH THIS IS A SCAM. APPARENTLY, THE RECORD ALL CONVERSATIONS, WHICH I WISH MORE COMPANIES DID AND MY CONVERSATION WITH [redacted] WAS 11 MINS LONG AND I HAVENT HEARD IT PERSONALLY, I KNOW I SAY AT LEAST TWICE IF NOT MORE THAT I DID NOT WANT ANOTHER SHIPMENT FROM THEM UNTIL I HAD THE OTHER TWO RECIPES AND THIS WAS CONFIRMED BY [redacted] THAT I SAID THAT MORE THAN ONCE BUT ACCORDING TO [redacted] AT THE END OF MY CONVERSATION WITH [redacted], SHE ASKS ME IF I WANTED MY LAST SHIPMENT TO BE 6/** AND ACCORDING TO [redacted] I SAY YES - I ASKED [redacted] FOR SPECIFICS BECAUSE I HAVE NO RECOLLECTION OF HER ASKING ME SUCH A THING BECAUSE I WOULD HAVE SAID NO, DID NOT HEAR ME, I DO NOT WANT ANOTHER ORDER UNTIL I TRY THE REST OF WHAT I HAVE FROM YOU. [redacted] AFTER 39 MINS ON THE PHONE OFFERED ME A FULL BOX CREDIT VALUED AT $129 I BELIEVE HE SAID BUT SAID THAT IF HE REFUNDED MY ACCOUNT AND GAVE ME ACTUAL MONEY BACK HE WOULD ONLY GIVE ME $40-SOMETHING. I AM OUT $89, $86 AND MONIES FOR PIZZA TWICE AND [redacted] SO LETS SAY $75 AND ALL HE WANTS TO GIVE ME BACK IS $40 AND A LOT OF ATTITUDE AND WASTED TIME?Desired Settlement: I WANT MY MONEY BACK...THE FOOD I DID ORDER WAS HORRIBLE AND THEN I WAS CHARGED FOR FOOD I MADE IT PAINFULLY CLEAR I DID NOT WANT. THE FOOD HAS NOT EVEN BEEN DELIVERED AS OF NOW AND [redacted] WOULDNOT EVEN CONSIDER CALLING TO HAVE THE BOX RETURNED TO THEM.

Business

Response:

Hi [redacted],I am sorry you are upset. The first call in question is attached as well as the recipe for the original complaint. You stated in the call that the recipe did not instruct you to pre-bake the crust however, the 2nd instruction listed states as follows: 2 Using your hands, stretch out the dough into a rough ¼-inch thickrectangle. Place onto a lightly oiled baking sheet and pk all over witha fork. Place in the oven to par-bake for about 15 minutes, untilbeginning to brown on the edges. HINT: If you have a rolling pin or winebottle, you can use it to roll out the dough out on a lightly floured surface. We understand that the recipe did not come out as you would have liked and we apologize for that. However, we do not typically issue refunds because customers do not like the taste of a recipe. We issue a credit because the recipe will not be repeated for at least a year and can be opted out of if it ever comes back around. On the call, the rep clearly asks if you want the box on 6/** and to cancel the two boxes after this. You confirmed that you did want a box on 6/**. I the confirmation email sent, ticket #[redacted] the rep also confirms a box was coming on 6/** and that 6/** and 7/* were paused. Because of your frustration you were issued you credit as a refund and your subscription was cancelled. Unfortunately, this is all that we can do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since I posted my original complaint, I have received this months shipment from hello fresh and it is, as the last one was, full of rotten and unusable produce - and to clarify, my complaint was not only about the recipes but the quality and freshness of the ingredients. If you [redacted] hello fresh you will see that this is an ongoing problem. In reference to what is said regarding the customer service rep "confirming" the next shipment and me agreeing to it, that is completely false. I said multiple times during the call that I did not want to receive another shipment from hello fresh until I had the opportunity to try the other recipes since I had only tried the pizza when I first contacted them. This is a perfect example of the shady business practices by hello fresh, they have an 11 min tape of me complaining and saying very clearly please pause my membership for 2 weeks, so why would their rep even ask me if I want my next delivery to be the following week? I had made it painful clear I didn't want another delivery. I called and spent 39 mins talking to [redacted] who was rude and unprofessional and he told me on that call the shipment I received 6/** should have been free due to the quality of the ingredients.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseall of of the products I have received from hello fresh have been unusable. I want my money back. I should not have to pay for produce that was either rotten and wilted or rock hard and completely unripe.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, We have issued a refund for half of the box you did not wish to get and a credit for the meal you had an issue with. There were absolutely no complaints about the quality of the food for the 2nd box you received in either of your 2 phone calls made on the date of the 2nd delivery. The only quality complaint was about 1 meal from the first box. You were offered a full box credit and rejected that offer. You still have a credit on your account for the meal you did not like and you were refunded for half of the 2nd box you received. We cannot issue a full refund for a box you said that you wanted on a recording and were informed of in a confirmation email. We apologize but we cannot issue any further refunds.

Review: HelloFresh provides each member with a promo code to share to give the redeeming party a $40 credit any the promo code owner a $30 credit. HelloFresh claims that this code cannot be shared online, despite the fact that this is not disclosed in their Terms & Conditions (Which I was told, incorrectly, it was by [redacted]). After signing up dozens of new customers, benefiting HelloFresh greatly, they removed all credit from my account.Desired Settlement: I am requesting all credit to be returned into my account. If this practice is not allowed, please change your Terms & Conditions to state so. Thanks!

Business

Response:

We love for our customers to share their referral codes with friends and family through their social media accounts ([redacted],[redacted],[redacted]) or through emails, but we make it very clear that customers cannot put their codes on commercial sites. This particular customer's referral code was found on a commercial site, so we had to remove the credit. If the customer can confirm their referrals by sending us the names and/or email addresses of their friends, then we will gladly reinstate the credit. Please see the attached screenshot of our Refer-A-Friend FAQs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Review: Hello Fresh had taken $69.00 out of my checking account with out my knowledge, without my permission, and without my authorization on January **, 2016. I had found out that Hello fresh had taken the $69.00 out of my account when I had decide to check my bank balance. My bank was the one who told me that Hello Fresh had taken it out. Hello fresh told I was enrolled in their automatic delivery of their food products for every week. I told them that I did no such thing and I didn't want any of their food products. I repeatedly asked them to give me my money back and to cancel my order. They refused to cancel the order and to give me my money back. They said that when I have ordered and later cancelled their food products back in November of 2015, I was automatically enrolled in their automatic delivery service each week and that I was not getting my money back they said it is stated on the website. I repeatedly told them that I don't want their food products. They are forcing me to take their products against my will and is holding my money as hostage. I did order their food products back in November od 2015 but I immediately cancelled my order and told them that I didn't want anymore of their food products they were selling. Then all of sudden on January **, 2016 they decided to take $69.00 out of my bank account without notifying me first. They have my e-mail address and telephone number they could have notified by either way about them taking any money out of my account on January **, 2016. The reason they gave me for not taking any money out of my account sooner was because they claim I told them to put my account on hold. I did not tell them no such thing, it is all a lie. After I had cancelled my first order in November of 2015, I didn't want anything from them after I had cancelled my order. This company takes money out of people's bank account with their knowledge, permission and authorization and they claim they have the right to do this because it is stated on their website. I didn't see it on their website and they are forcing me to take their food products against my will and they are taking my money against my will as well. They say my food products is scheduled for delivery on Saturday January **, 2016. I told them that I don't want their products and will send it back and refuse delivery. My bank [redacted] Bank was the one who told me that Hello Fresh was taking money out of my account and I called Hello Fresh and asked why they are taking money out of my account they said when I had made an order online in November 2015, I was automatically enrolled in their weekly deliveries and the reason why they decided up until now to start taking money of my account was because I had requested to put my account on hold. I did no such thing and this is a lie. I never told them to put my account on hold until now. I told them back in November of 2015 to cancel my order and give me my money back and they did give me my money back in the amount of $69.00. I further told them that I did not want any more of their products.Desired Settlement: I simply want a refund of my $69.00 that they took out of my checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Today, 1/**/16 I decided to cancel my complaint against Hellofresh because I don't think I will get my money back. I contacted Hello fresh and spoke to Julian and I have decided to take what they were selling which is a box of their food products. I will get a box of their food products this Saturday February *, 2016. This company Hellofresh is determined not to give me my money back. I know not order anything from them ever again.

Review: I began a meal delivery membership with [redacted] via [redacted] January 2016. The first box shipped was missing many ingredients to make the meals (beets, nuts, brussel sprouts, quinua) making it impossible to make any of the 3 meals the shipped box contained and the website promoted under the Vegetarian selection for that weeks delivery...I had to drive to a grocery store to purchase items to make meals. Trying to be understanding that "things just happen sometime"s and trying to "be more flexible", I had another box delivered...again, same issue...main ingredients missing from the boxed meals (pizza crust, pasta). Frustrated, I canceled my membership after the first incomplete meal box, but as HelloFresh was in mid-meal cycle, I was forced to have an additional delivery of food before my meal delivery membership would be canceled...I thought "That's fine...it'll be an opportunity to see if they can get the next box right" and I would seriously reconsider my membership cancellation at the HelloFresh company. Nope...that box had the very same issues! I have made several attempts in calling the HelloFresh company, only to be placed on a holding system for over an hour, I gave up and selected a phone menu item of "Don't want to wait on hold, select the number 1 and one of our HelloFresh team members will call you back without losing your place in line." I selected 1 for a return call back...nothing happened...Three days later, I called again (1/**/16) after being on the "hold call cycle for 33 minutes, I once again gave up and selected the #1 option of having a HelloFresh member call me back. To my surprise, a HelloFresh representative did return my call...After sharing my frustration with my experience, the customer service rep told me that they would not issue a refund of my money, per their policy, but would only offer a food credit on my next order...I explained that I canceled my membership due to the already mentioned issues with their company and I didn't want to place another order for more food...the rep stated again that was my only option...I told the HelloFresh food rep, "fine, send the food" the rep said, I would have to order the full box and they would credit the remaining items, I again said, I do not wish to purchase another box from your company...just mail the credited item boxes to me. The rep then said they do not send partial box food...I replied, "Sure you do...I received 2 incomplete food boxes just this month." He offered no other options for me, no solutions but to purchase another box...I told the rep that I would be contacting the Revdex.com, contact my bank regarding the charges on my card, and I would also be mailing the CEO/Found in the US, Seth G[redacted]...He replied, that's fine. I ended the call.Desired Settlement: I want a refund of money, compensation for my horrible experience and inconvenience.

Review: I received a flyer for "3 free meals" (large print) "with your" (small print) "first order" (small print green) from HellFresh. When I went to the website, they force customers to register to move forward. Once I did, the options I was given were "Classic Food Box" and "Veggie Box." When I selected "Classic Food Box" it then too me to another page which had the option "Classic - 3 meals per week for 2 people" or "Classic - 3 meals per week for 4 people." I selected the first option (2 people) and then applied my promo code, which took half off the order. This was confusing to me, since it said free meals. I called and they said that because the boxes were for 2 people (6 meals), it was essentially giving half off the first box. I'm a graduate-educated person and found this confusing and only decided to call *after* entering my credit card information. I can imagine many others that would move forward since they've already created an account and put the effort of browsing the site / getting invested.Desired Settlement: Place the details (e.g., 50 percent first order) in the fine print of the flyer.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].Sincerely,

I placed an order for my first box last week using a groupon I had purchased. The shipment was supposed to arrive yesterday but when it didn't, I called the customer hotline and was told it would arrive early today. It is now the afternoon and I still have not received my shipment. When I called customer service, the person who responded made a vague statement that there was 'some problem' with the carrier they were using. I was told that I should get it today. I responded that I would be unwilling to accept any late shipments past today because the food (which includes raw meat) would not be fresh by then. I told the person I was speaking with that I would want a refund at that point. She told me that they don't issue refunds but would give me a credit on my next order. I told her that I would not be interested in any more shipments and that only a refund would be acceptable. Again, she said it was the company policy not to issue refunds. I found this incredible since the business was at fault for their poor service.

I would not recommend this company to anyone. It is not reliable or trustworthy.

Review: I just started this food delivery service and already have to cancel due to unsanitary reason and just an overall lack of quality. When I picked up my food on June ** and saw how the food was packed I immediately knew that this was not a company I wanted to deal with. All of the food was simply thrown together into plastic bags. Furthermore, the breast chicken pack was leaking!! This is completely unacceptable and leads to all kinds of sickness. It is completely disgusting to send food this way. Also, a lot of the food was smashed and/or bruised. Again, this is not acceptable to me at all. In fact, the food is still in my refrigerator as I do not want and demand for it. I also attempted to cancel the service to no avail and found out that another shipment of food is coming to me on 6/**. I do not want the food as I can not be certain it is of quality and SAFE!!Desired Settlement: A complete refund for both food orders for 6/** and 6/**. I still have this food so that will need to be returned as well.

Business

Response:

Good Morning [redacted],I have reviewed your complaint, previous email and phone call as well as your account history. I see that your first delivery was made on 6/** and your second was scheduled for 6/**. Your first attempt to reach us was on 6/** where the agent explained that your second delivery was already in transit and being delivered on 6/**. We billed you for this delivery on 6/**. I understand there were issues with your first delivery. The phone call mentioned a leaking chicken package, damaged tomatoes and a bruised avocado. We are working on updating our packaging to make sure it is more organized and easier to put in your fridge. This change is currently underway and should be fully rolled out in another 2 weeks. I did hear that the supervisor offered you a partial refund for the delivery that came on Friday as well as a full box credit for the first box which was the most generous we could be considering the issues you had were with 1 of the 3 meals in the box. I do understand that you are unhappy, however, we can only do what the supervisor you spoke to mentioned. I will put a full box credit on your HelloFresh account for your 6/** delivery that will never expire, and you could use in a few weeks to experience the improvements we are making to our packaging. These improvement will prevent the issues you spoke about in your first box. Also, for the box that was delivered on 6/**, we can issue a refund for half of that box. I have issued both that credit and the refund. The refund will take 3-5 business days to process. I have also attached the final checkout page that informs you of when we bill and our refund policy that explains the interaction you had with the agent and supervisor previously and why I cannot do more now. I do apologize your experience with HelloFresh wasn't as positive as we would have hoped. I do hope your 2nd box arrived without issue and that you will give us another chance to try our new packaging in a few weeks to use your credit. If you would like to do this, we can schedule that free box and ensure your account is cancelled again immediately so you will not be billed again. Again, we apologize we cannot do more.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have no desire to ever do business with Hello "Fresh" again. Again, the first package was a health hazard with leaking poultry and the second delivery should have been cancelled. If a person buys a product and that product does not meet the standard then there is absolutely no way I will ever do business with the company again. This business response does not resolve my complain at all and I will escalate this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ok. You will be removed from our email list. Have a great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I just received the below message. What is so difficult for you to understand? I do not want any dealings with your little company. At this point you are harassing me as I have already told you to cease the emails.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a box of spoiled food. The raw chicken was unsealed and contaminated the rest of the products. The spinach and other vegetables were visibly infected and were rotting. The salmon had turned dark. Once we opened the box, we immediately knew something was wrong. It was a foul smell. We contacted Hello Fresh about the issue and to cancel my subscription as this was the final draw (had previously received one or two moldy items). I asked for a refund of that shipment ($69) and their response was a $20 credit towards future purchase. This is absurd since I canceled the subscription. We continue with this back and forth and when I called today, they told me that the $20 credit was what is best for all parties involved and more than what they do for "chicken." The person I spoke with realized that the $20 credit was never actually applied to my account and seeing that it was canceled offered to refund $20. I informed her that is insufficient as that box was truly a box of spoiled food that went into the garbage. Hello Fresh failed to acknowledge that this is a health concern as well. I want a full refund for that box.Desired Settlement: Refund for $69 for the box.

Business

Response:

Our policy for an open meat package is to offer credit towards a future delivery for the cost of the meat. The customer originally told us of the open chicken package and that it had affected a few of the other ingredients in her box. She asked if she could be refunded for that portion and we offered a $20 credit, which is more than we would normally do.

We regret that this happened to this customer and have since issued a full refund for the cost of the box. It was not our intention to potentially get the customer sick, nor to send her ingredients that could not be used.

Review: They are a terrible company with terrible service and they try to charge you for something you did not know you ordered via auto renewal. The food isn't great either.

My friend gave me a discount code for 3 free meals. I ordered this to try out the service. I received my three free meals. The other day I received an email about choose your next three meals. I thought - oh, maybe the code was for 3 free boxes containing 3 meals, instead of 1 box containing 3 meals.

I logged on my account. Then to make sure HelloFresh wasn't charging me, I went to YOUR SUBSCRIPTIONS then PAYMENT INFO then EDIT. I saw that there was absolutely no credit card on file. I knew that all other sites like [redacted] save your credit card info on file and display it in your account. Saw I thought, there is no way they can be charging me. This must be from the referral code.

Then I just receive a call from HelloFresh. They say welcome and I am a paying member. I'm like uhhhh no Im not. And he says oh sorry I can cancel your subscription, but Im not going to cancel or refund you for the box that will arrive tomorrow!

If you wanna do this sneaky auto renewal stuff and not offer any refund if people say they werent aware, you are going out of business. Oh and having someone call the day before, just after it had been shipped out is shady. You could have called a day or two ago before it shipped out and I, and many other tricked people, would say CANCEL. I never knew I was in your auto renewal program. But you shady people do it the day before after it has shipped out. I asked the guy for a refund. He said no on the phone.

In the checkout it says auto-renewal, but it also says gift codes are exempt. I received a gift code from my friend. And in that checkout it says "Full value e-gift cards are exempt." Thats what I received. A full $69 gift code from my friend. So why am I not exempt? They should not subscribe you if you are using a free gift code in the first place. We are just testing it out, we are not fully sold on your business.

Then I emailed their customer service. The woman said, sorry we will give a refund. Then I said I will still be reporting the business to the Revdex.com. Then she said SORRY WE WONT BE ISSUING A REFUND.

I've never heard HelloFresh for good reason. BlueApron and Plated I have and have loved their services because they have great customer service and way better product.Desired Settlement: Refund my $69.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: We had canceled all the orders for future dates until we couldn't cancel any more orders. They sent us an email telling us we needed to update our payment information and until we do, we will not receive any more boxes of prepared meals. I looked at my bank account today and they took out money without my authorization and said they could only give me half my money back. I dont want the box and I will refuse delivery. I cannot afford this service right now that is why I did not update my card. They had no right to take the payment and then offer only half back. I want a full refund and my account canceled.Desired Settlement: Credit back to my account.

Hellofresh.com removed my credits from my acount $500 worth of credits for getting them business.

Review: I purchased a trial order for Hello Fresh - one time service of 4-person meal for $40 from [redacted]. I went to the Hello Fresh site to place the trial order and use my code for the $40 deal. The site asked for my credit card information but made no indication that the information would be stored for future charges. I was locked into a subscription, WITHOUT my permission, and didn't find out til I received a [redacted] shipping confirmation that another order was on its way. I checked my banking account and was charged $109 for a service I did not agree to nor want. I checked my Hello Fresh account and it does not show my credit information as being stored so I did not think I was locked into a subscription. When I called Hello Fresh for them to credit my bank card they refused to credit my account.Desired Settlement: I'd like the $109 credited back to my checking account.

Review: Received delivery from them at 5:38pm on Thursday Sept ** 2015

The ice was completely melted and the Chicken and fish were only being kept cold with bags of water. That is not able to keep them at safety recommended temperature. Clear food safety issue. They are not using a delivery method appropriate for the high temperatures in the Phoenix AZ temperatures.

Package Progress

TEMPE, AZ, US

09/**/2015 5:38 P.M.

Delivered

Tempe, AZ, US

09/**/2015 4:03 A.M.

Out For Delivery

09/**/2015 2:24 A.M.

Arrival Scan

Phoenix, AZ, US

09/**/2015 1:52 A.M.

Departure Scan

09/**/2015 12:25 A.M.

Arrival Scan

Cerritos, CA, US

09/**/2015 3:57 P.M.

Departure Scan

09/**/2015 3:53 P.M.

Arrival Scan

Oakland, CA, US

09/**/2015 5:47 A.M.

Departure Scan

09/**/2015 1:08 A.M.

Arrival Scan

San Pablo, CA, US

09/**/2015 12:28 A.M.

Departure Scan

San Pablo, CA, US

09/**/2015 **:27 P.M.

Origin Scan

US

09/[redacted]2015 4:25 P.M.

Order Processed: Ready for [redacted]

As you can see from the above [redacted] tracking system it was out on the truck in the Arizona heat from 4:30am until 5:38pm when I receive the delivery. This is not an appropriate delivery system in the Arizona heat

I have been emailing them back and forth for a refund. They refuse and only offer a credit, however I have cancelled my subscription and have no intention of using them because of food safety issues. We had to go out to dinner after what was delivered was an edible and I had to make a trip to the store to replace what we had to throw away.Desired Settlement: Refund my credit card for the delivery on September [redacted], 2015

Review: I was charged incorrectly and have contacted Customer Service (CS) multiple times and I still do not have a resolution. On 6/**/15 I received a coupon to reactivate my account and receive 20% off the next two deliveries. It didn't work correctly so I contacted CS and spoke to Michael. He asked me to email him a copy of the coupon, which I did the same day. He told me that he would make sure my account was charged correctly. This did not happen. I was charged the full $69. I contacted CS the next day on Saturday and was told Michael was not working that day. However the representative that I spoke with told me that his supervisor would be in the next day and would take care of this for me. She said I would receive a phone call or email back with the resolution. I never heard from anyone. I contacted CS again via phone on 7/*/15 and spoke with Elise, who offered me a future credit on my account. I explained to her that a future credit was not the same as being charged correctly per the coupon and the coupon was the reason that I reactivated the account. I asked to speak to a supervisor. She placed me on hold for a few minutes and when she came back she said she'd spoken to a supervisor who had authorized a refund and that I would see that within 5 to 7 business days. It has been that amount of time and I still don't have a refund. I sent this information to the company billing email address on 7/**/15 but there has been no response.Desired Settlement: Refund of my $69 for the last delivery. I would not have reactivated my account had I known I would be charged this amount.

Business

Response:

Hi [redacted], I apologize this wasn't handled correctly initially. The refund has been issued and I have attached a screen shot confirming as much. All should be resolved.

Review: I ordered from Hello Fresh $60 worth of food. I put in the instructions as the web page told me to that I wanted it delivered to the nearest FedEx. They didn't do this, they tried to deliver it to my home and I was not here to get it as I was at work. This now means that I will not be receiving food that I can eat as by tomorrow it will be spoiled. I spoke to them and they said that I put in the address wrong and that it's by fault so they will not refund me, or reship but that I can change it for the next time but I promise there will be no next time. $60 down the drain.Desired Settlement: I just want my money back

Business

Response:

We have discussed this with the customer and issued a full refund.

Review: I originally ordered a box of food from hello fresh. I did not realize I signing up for a weekly delivery service. That was evidently in the fine print. I checked my credit card on 2/** and saw a charge for $59 and called Hello fresh to inquire since I had already paid for the box I ordered. They told me that I had signed up for the weekly order and the new boxes were $59 each week. They refused to cancel that order even though they admitted it had not shipped yet. They also told the credit card representative in the three way phone call that I had been sent an e-mail telling me about the new order on 2/** No such e mail was received and kept track of all their e mails.

I have tried to find the corporate information on hello fresh in both the secretary of state for New York and Alabama to no avail . I find their business practices deceptive and outrageous.. To say they are scam artists is being kind.Desired Settlement: refund and a posting on Revdex.com to caution customers of the deceptive practices of this company

Business

Response:

Hi [redacted], We are so sorry to hear about your experience! We have reached out to you directly via email to help resolve this issue for you. Sincerely,The HelloFresh Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did not authorize this company to charge my account and begin a service. I used a coupon code for a free trial service of $40 box of food. While there were no issues with the delivery of the food or the service provided, I did not authorize the company to begin a subscription service in any way shape or form (no box checked, no customer service interaction, etc.). I simply input my credit card information and address in order to comply with the coupon terms. The company did not display a "cancel by this date or your card will be charged." This is evidently a widespread problem with the company and I am not alone in believing that this company is purposely acting fraudulently. I cancelled my service the moment that I released my card was charged and I would like a refund. The company has not sent me a second box of food (they are in the business of sending boxes of food, weekly) so there should be no logistical issues. The company does not even respond to reports on their [redacted] page of customers having the exact same issue. Please put a stop to this "F" rated company Revdex.com and have them refund my money. I have not contacted my credit card company but may do so if this is not resolved because I did not authorize or provide consent.Desired Settlement: Refund my $69 for the service that I did not authorize.

Review: Received my first delivery from Hello Fresh -- > 50% of the fresh vegetables were inedible and had to be thrown out, the others were well past their prime. Contacted customer service - was offered a credit toward a future purchase. Based on the quality of the initial delivery I did not want make any future purchases. Both the customer service agent and the supervisor that I spoke did little more that give me a scripted response to my complaint with no other alternative resolutions offered. When I opened the second delivery after speaking with customer service, the packaging on the ground chicken was split open, rendering it inedible and once again, most of the vegetables were well past their prime. I had terminated my contract with Hello Fresh with no intention of every using this company again, so credits toward future purchases are meaningless and do not address my issue.Desired Settlement: I would like to be reimbursed for at least 50 % of the cost of both deliveries (billed $29 on 7/**/15 and $69 on 8/*/15)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received two boxes in a row that were not packaged and sealed properly and the food was warm and smashed and otherwise damaged when I received it. Hello Fresh compensated me by giving me a partial credit that would "automatically apply towards [my] next box". There were no restrictions put on this credit at the time. When I ordered my next box (after waiting a few weeks for them to fix their shipping and packaging policies), the credit was not applied. I asked them to refund the credit amount to me and they refused, because I had received a (small) discount when I had ordered the box because of the time that had elapsed between shipments. Again, there were NO RESTRICTIONS put on my credit (it was an account credit - not a discount or a coupon - big difference) and no reason for me to believe that it shouldn't apply. After I explained this to Customer Service, they still refused to apply my credit. By that time it was too late for me to cancel the order or return the shipment. So, essentially, they stole $65 from me.Desired Settlement: Refund of $64.50 to my credit card account.

Consumer

Response:

At this time, I have not been contacted by HelloFresh regarding complaint ID [redacted].My credit card company has settled the dispute in my favor but HelloFresh still has approximately 40 days to respond and have the credit reversed. Sincerely,[redacted]