HelloTech

[redacted] was my technician on Geekatoo. He is a wiz with computers. Fixed my problems in one night.

I am 71 don't no a lot about computers. geekatoo walked me thru the whole process. they were very patient with me. I can't say enough about the two people that helped me. I called and explained I was not very knowledgeable about computers. He said that's okay I will walk you thru the process. Then he transferred me to the geek, who was also very patient with me. I told him what was wrong and he said I will take over now.In about 45 minutes, more or less, my computer was up and running better than it ever was. I was so impressed I took a service contract. Geekatoo is first class, I highly recommend them

[redacted] was great. he cleaned up and remove all boxes,cable,wires. I did not even have to be upstairs. he worked so independently and quietly. I work at night. my television looks great. no wires coming from tv or cable box love it . hope I spelled your name right. again thanks

Geekatoo is a great company! I would recommend them. Their pricing is good and they are quick to help you in any way they can.

The entire experience of finding assistance for a malfunctioning laptop from the initial contact, exploring the Geekatoo web page, the ensuing web chat and purchase was smooth and reassuring; as was the actual service. The technitian was punctual, pleasant and truly knowledgable. He even had the manual skill to repair a connection behind the screen which had rendered the lap top unusable. This level of service is uncommon these days.

[redacted] was very knowledgeable, professional, friendly and a pleasure to have fixed my laptop. I would highly recommend him to other's in need.

Outstanding representative with an amazing depth of knowledge and technical ability.

THE BEST THAT WE HAVE HAD IN 15 YEARS. SUCH PROFESSIONALISM AND KNOWLEDGE. LIVING IN MANHATTAN SOME BUSINESSES TRY TO PULL THE WOOL OVER YOUR EYES AND CHARGE A FORTUNE. WE ARE NOT [redacted]!! THIS COMPANYS RATES ARE VERY COMPETETIVE. GREAT COMPANY. WOULD DEFINITELY RECOMMEND.

My geek was very determined to help and was successful.

First experience, great! Computer geek took over my computer and had it going in no time at all. Very satisfied. You communicate with text, so you always know what the operator is saying. I think I am going to really like this service.

Technician was very knowledgeable, personable, and was willing and to explain everything.

We have used Geekatoo twice & have been pleased with their service. Very helpful & accommodating. They are very professional & experienced. They know their stuff.

They knew in moments how to restore all my lost files. Several people had attempted.to do this without success.Thank you Gekatoo

Negative experience all around.I used their chat service to file for a service to install 2x graphic cards on to my laptop (GPU upgrade). They state $79, which I agreed upon.The chat support told me that the tech would show up at 8am next day.Come next day 9am, no one calls or shows up.I use chat service again, which they tell me they should call any time period between 8am to 11am.Come 12pm, no one shows up and no one calls.Chat service again, which now states that it is anywhere from 24-48 hours response time. So I wasted my whole morning waiting for someone to call. Waited all day that day, still no call.2 days later, they call at 10am, and they tell me it is $79 installation fee PER device, so it is now $158.I canceled their services b/c I am disgusted with their false promise of time frame, and false promise of price. Horrible experience for a first time potential customer.

My tech Nicolas was excellent; he walked me through everything, showed me what to do and where to go if problems arise.

A few months ago, our computer crashed. I was going to bring it in to [redacted] and when I looked it up online, I saw a post for Geekatoo saying they beat [redacted]'s prices by up to 20%. So I checked out their site. I was going to just have the computer repaired for something like $80. But for $179, I could get their cheapest plan which included one home visit (which I needed anyway) and unlimited remote support for a year on up to three devices. So I went ahead and did that. First of all, the guy who came out to look at our computer was amazing! Turned out the whole hard drive was toast (he did everything he could to try to recover it, but it was gone). So he ended up having to come out twice in all but we got our computer back good as new with Windows 10 installed (We had Windows XP at the time).Two nights ago, Windows updated. When I logged on in the morning, I couldn't access my [redacted] home screen (it was barely visible but all the way over to the left and I couldn't drag it). So I uninstalled [redacted] and reinstalled it. Thought I got that working only to find out there was a [redacted] ton of malware on the computer. I removed some but had one program I couldn't get rid of. So I did an online chat with Geekatoo. They processed a ticket for me and a few minutes later, they had someone take control of my computer remotely and they did a total wipe of the computer. Completely got rid of the malware and the computer is faster than ever.Moral of the story, if you are ever looking for cheap, excellent computer repair and support (and they do much more...audio/video set up, home theater set up, wifi, smartphones, tablets, printers and more), I would HIGHLY recommend Geekatoo!

I received a quote, scheduled an appt., gave them my credit card and no one showed up. A [redacted] confirmed the appointment earlier that week. My husband left work early that day to make the appointment and we never even received a phone call saying he wasn't going to make it. When I called, customer service said he had cancelled 5 hours earlier, but no one bothered to tell us after we scheduled our whole day around it. Two weeks later we are still waiting for service. It's time to find someone else reputable.

[redacted] was on-time, friendly, and knowledgeable. He quickly assessed and solved my problem...within 10 minutes!!! I definitely will recommend Geekatoo and I will definitely call them again, if and when, I need them.

Excellent service. Person helping very competent, patient and respectable. I highly recommend this company.

Horrible in a word. The "tech" walked in with working security camera's and they needed to be viewed once I left the property and my 2 routers were not working properly. He left with NOTHING working including security camera's from inside the house. He changed all IP addresses then changed them back and my WIFI then was unsecured. I spent Thursday fixing what he messed up and reconnected my security camera's. He admitted was not familiar with Verizon Fios and I placed a call to them twice, he JUST would NOT listen. He expected me to swallow the $500 bill and the WIFI extender he did not even touch and I was billed for that as well. I contacted Geekatoo on Saturday after a Verizon Tech left and advised them of what transpired, they actually wanted to talk to the tech...really?? Fios said over and over again that they did not support a 3rd. party router, they removed that and installed the WIFI extender in less than 30 minutes! I will return the router I bought not knowing this was not supported by Verizon and NOW I have WIFI throughout my property and on Saturday I spent 6 hours reinstalling 9 security camera's. He was self taught and knew less than what I knew. Then the Geekatoo "tech" harassed me via text on Saturday, I advised Geekatoo this had better stop and immediately. He felt I was unfair for not paying $500 for him messing up everything and completing NOTHING...again really?? He should have left after 5 minutes realizing I had Verizon Fios and he should not and did not handle the problem, instead he added to the problem. He was at my house a full 8 hours and I wasted a day off of work and had to have my puppies penned up for 8 hours! NEVER AGAIN!!!