Herrero Brothers Inc

Consumer stated he was sent erroneous bills for an anesthesia group 3 or 4 times.  We cannot prove the debt unless he can provide us more information in order for us to validate the debt.

The consumer needs to specify an account number or the amount of each account in question, in order for us to conduct and complete and investigation regarding consumer allegations.

This is an ER visit that did not have any insurance information for the consumer.  We do not bill or contact insurance companies for payment as we are only a collection agency.  It is up to the consumer that received the bills from providers to follow up with the facility that...

provided the services to make sure they have insurance information to bill.

Complaint: [redacted]
I am rejecting this response because:The company stated that they will delete the account. However, they did not say if they were going to delete the tradeline off of my credit report.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our letter and validation has gone out today.

Complaint: [redacted]
I am rejecting this response because: although you have a contract with your customer you do not have a written...

signed contract from me with my permission to report on my behalf to my credit report . Please provide my signature of authorization to allow you to submit to my credit report . Thank you 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: once again it is asking me for personal information that I am not comfortable giving via phone or message. The Revdex.com states I am not supposed to include that information in a response and my name should be sufficient enough for you to tell me what these calls are for or who you represent. I have no knowledge of your company therefore you need to prove to me who you are and my supposed affiliation with you before I disclose anything.
Regards,
[redacted]

I am informing consumer by letter today that both accounts have been cancelled back to our client per their request and will be updated as deleted This was done on  January, 2, 2018.

There will no longer be payments taken from the credit card that were set up.  They have been deleted from the system.  Also we will be sending a refund check for the February payment that was ran.  This will go out today or 1st thing tomorrow.

Our office has verified the balance we are collecting is accurate. I have sent itemize statements from our office.  As a patient and as the insured it is your responsibility to follow up with your insurance and verify the EOB and proper billing.  Our healthcare provider bills insurance as a courtesy but it does not absolve the consumer from his responsibility as a patient to review his EOB's and billing statements.We are more than willing to reinvestigate this matter however the consumer has not provided us with a specific reason for disputing the debt.  Currently we have responded to his requests for validation and we are not required to provide him with the additional information he is request.

The consumer is correct and this had to do with the coding issue on the incoming mail.  Her letter was received on the October 13, 2015, not October 23, 2015 per my notes on the account when the itemize was requested from our client was on October 15, 2015.  When itemize was received...

it was past the 30 days to respond to the consumers request and should have been deleted.  Both accounts have been coded to be deleted on my CBR update tomorrow. We apologize for the inconvenience this has caused you.

We will do a deletion on E-Oscar and send consumer a letter.

On 3-3-13 consumer called in wanted to know if on his credit was informed no he made a payment and a hold was placed on account to keep off credit  to give him time to clear the remaining balance  left msg on 4-21-15 was contacted and on May 22, 2015 was contacted promised to pay...

remaining balance to call him at 10AM. On 4-23-15 no answer left message and we called again on 4-28-15 we got a pick up and hang up at this point the hold was removed.  Reached on 5-5-15 he said will get with wife about payment and was advised on credit the hold was removed said will not pay and was advised we held for 60 days and kept arguing . The times that we spoke to the consumer he never stated it was not his account or requested validation. If he wants to pay the remaining balance it will update with credit bureau as a paid account.

We have responded to consumers dispute on the 27th, we attached itemize statements. The open date is not May 1, 2007, date opened is 10-11-10, letter sent out to consumer on 10-12-10 informing of accounts in collections. Consumer never called our office.  We left numerous messages...

with no return call and we received no return mail. We will not remove.

ACCOUONT WILL BE DELTED ON OUR NEXT CBR UPDATE IT HAS NOW BEEN CODED AS DELETED.

I HAVE PLACED ALL THE ACCOUNTS IN DISPUTE AND REQUESTED ITEMIZE STATEMENTS FROM OUR CLIENTS ONCE RECEIVED WILL SEND THEM.

I have verified with our client all the information regarding consumers concerns.  The patient is her child, she took him into the ER this put her as his guarantor and responsible party. Also her son was 19 at TOS which makes him his own guarantor.  The information we sent is per...

her request what we had when disputed.  The reason for the different address is the address provided to us by our client at the TOS which was 2013.  We will be changing the guarantor on the account and will be doing a deletion for consumer on E-Oscar and will send her a letter confirming the deletion to her current address.

The itemize statement was requested from our client and sent to consumer on 12/20/17. 2nd dispute was responded to. Copies of the 1st and 2nd dispute were also sent again with the itemize statement on February 12, 2018.  We will delete the account consumer agencies may take at lease 4- 6 weeks for this to update.

Letter was sent to consumer informing him of the debt when it was received in our office for collections on 03/10/11, mini-Miranda is on our letter, address we have is same as address that is being provided now.  We have received no return mail.  Also their were messages left for...

return call and no calls were returned. Had 60 days to resolve before it went on CBR.