Herrero Brothers Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sent the consumer a letter out on November 7, 2013, informing her of the debt.  We did not receive any return mail.  Calls were made with no answer.  I will be forwarding a validation signed by our client and an itemize statement to consumer.

WE RECEIVED DISPUTE DATED FEBRUARY 23, 2017, RECEIVED ON FEBRUARY 27, 2017.  WE RESPONDED TO CONSUMERS DISPUTE ON MARCH 17, 2017 AND ATTACHED AN ITEMIZE STATEMENT TO IT VALIDATING THE DEBT WHICH SHOWS NAME OF THE FACILITY, AMOUNTS PAID BALANCE OWED.  IT WAS MAILED TO THE ADDRESS HE...

HAS PROVIDED IN THIS DISPUTE. IF CONSUMER WANTS WE CAN PROVIDE HIM COPY OF THIS RESPONSE.

We are in receipt of your concerns. We find it lacking specific facts or information which would allow us to conduct an investigation.  In order for us to conduct a reasonable investigation we will need specific information, such as an account number, last 4 digits of your SSN, previous address...

and any other names you go by.

We did at one point have issues with our web-site. Did make over the phone payments on December and January. Made a web payment on March 7, 2017. We have had the account since 1/12/16. Patient was aware of the account since then.  We offered her to do post dated monthly...

payments several times and refused and did not start making payments until August 2016.  We cannot dismiss the charges or delete.

The consumer received our notice that was sent out on 6/29/16 that had all the information needed. We have called had not been able to talk to anyone.  I have spoken to our client and I will be forwarding an itemize statement to consumer. The address we have is the same address provided to...

us in this dispute.  Our client has not gone bankrupt, the only that has changed is the name.  The insurance that the patient had did not cover the services provided.

Our bond is a matter of public record which may be verified on the Secretary of State website.  Our office sent notification on 5/27/16.  The statues says that you "shall send a written statement" not later than the 30th day after receipt of a notice of inaccuracy." Our office did not send the notice by certified mail however we will send you a copy of the correspondence.

We did respond to consumers dispute dated June 24 received on June 29, 2015.  We responded on July 28 and we attached itemize and validation and to date we have received no return mail.

We have gone in to pull the on line payments this morning and your payments are there to post to the system.  I am not sure about what happened with your login to the system.  Normally if you do it several times and you do not have the correct password, it will lock up.  Once those...

payments are posted to the account I will send you a statement for proof that the payments were posted.

The itemize statement shows payments and the balance after payments that was provided to the consumer. The insurance can provide him EOB if it is requested for him to review.

We will send consumer validation of the debt. We have a business associate agreement with [redacted] allows us to provide the information requested for verification of the debt.

I am rejecting this response because: I do not have an itemized statement for the amount of $520. I called and spoke w/ supervisor Mike yesterday and was informed that they are not going to send me the copy of the itemized statement in which I requested after informing them that I did not receive it. As a consumer with rights- I have the right to obtain information that will allow me to validate any potential debt that is being told that is mine and that is harming my credit significantly. This company re- reported this debt yesterday and caused my credit score to drop 74 points and this is major to me. I would not ask for the information in multiple avenues if I received it, so I dont understand why this company will not send a copy of the alleged debt of $520 that they say that I owe. I am going to continue to request it because I have not received it. I have certified letters w/ receipts that I have sent requesting the information but all I have is a rep saying that they sent. What proof is available that is was sent. I asked the supervisor yesterday for information about the company - their right to collect debt in texas and other questions about the company claiming to be a debt collector and was told that this is information that could not be provided to me because they are  not required to provide that information to me. All they have to provide me is the facility, date, amount and that is it. Regards,[redacted]

We have sent a letter to consumer of the balance owed and note attached that our contract is with our client to collect the balance owed. Letter was sent on 07/05/17.

CONSUMER DID CALL OUR OFFICE WANTING PROOF OF THE BILLS SAID HE WAS TRAVELING WANTED TO COMMUNICATE BY E-MAIL.  HE FAILED TO PROVIDE AN E-MAIL ADDRESS THIS IS WHY THE ITEMIZE STATEMENTS WERE NOT SENT TO HIM WHEN HE REQUESTED THEM ON 10-12-15. THEN HE SENT A FAX INCLUDING HIS E-MAIL ADDRESS ON...

12-16-15.  I RESPONDED TO HIS REQUEST AND PROVIDED HIM AN ITEMIZE STATEMENT FOR BOTH ACCOUNTS ON 12-23-15 AND THIS WAS E-MAILED TO HIM. THE ITEMIZE STATEMENTS PROVIDED DOS, PROCEDURES, DIAGNOSIS, DR NAME, TOTAL AMOUNT OF THE BILL AND ALSO INCLUDED INSURANCE PAYMENT AND THE AMOUNT OWED AFTER INSURANCE.

Complaint: [redacted]
I am rejecting this response because: FCS has only contacted one of the credit bureaus at this time. Equifax was contacted and updated accordingly. Transunion has not received any...

response from FCS regarding the dispute and has not received any reports regarding my account from FCS since December 2015. Financial Control Services still needs to contact the other two credit bureaus and confirm when complete.
Regards,
[redacted]

Consumer sent us a Conditional Acceptance letter that we responded to on 01/30/15 and we also validated her accounts this was sent to same address as provided in this Revdex.com dispute.  Both your accounts will be deleted on our next Credit Bureau Report we will be running at end of the month. ...

I will send letter informing they have been deleted

Complaint: [redacted]
I am rejecting this response because:No one from this business has called me since 2016. I have requested the information again 2 weeks ago and still have not received anything. I know the company went bankrupt and changed the corporation name and type back in 2016.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  did not receive a letter in the mail that validated this alleged debt within the 30 day period allowed under Texas financial code. You have made it clear that you do not have the evidence by your last response. Also during my 30 day validation you did not put my account in disputed status, which is evidence you did not send back a letter. I demand you delete this information off my credit report. Thank you for your time and your last two responses [redacted]

Regarding authorizing release of medication information. Our business associate agreement with our client allows us to provide the information requested for verification of the debt. I will send you another detailed itemize statement with your name and address only  a long with the 1st one that we sent you with your detailed information.