HH Gregg Appliances, Inc.

Review: August 29th, 2013, I bought a Samsung dishwasher, stove, refrigerator and over the stove microwave from H H Gregg. I was told that I had a year manufacturer warranty on the appliances and that all I had to do was contact H H Gregg if something went wrong and they would either replace the applicance or fix it. August 20th, my dishwasher quit working. I was getting an error message on the panel. I followed all instructions in the appliance manual to see if I could remedy the problem. Nothing worked. I called H H Gregg and they told me that they would put in a work order to have someone come out and look at it. They contacted Samsung and Samsung wanted a copy of the receipt. H H Gregg forwarded a copy of the receipt to Samsung as well as a copy to me. The applance warranty was set to expire on September 3rd, 2014 since this is when I received my dishwasher. Samsung stated the appliance warranty had run out. I called them and they insisted I didn't have a warranty. I called H H Gregg and they called Samsung and in return someone came to the house to fix the dishwasher. The repair man said it wasn't installed correctly by H H Gregg folks. A wire was lose that could cause fire. He said he had to order a part be back out on Monday and fix it. He didn't come back so I called H H Gregg again and have gotten the run around ever since. I have repeatedly called once or twice a week and nothing has been done to resolve this. I called today and still am getting the runaround. I feel I have been lied to by H H Gregg and pushed aside by Samsung. Another compliant is forthcoming for Samsung. Still haven't had my issue resolved. The only person to help was a lady named [redacted] and she is out due to a family emergency. It is going on two months since I first called. I am very disappointed in their handling of this situation.

Product_Or_Service: 08/29/2013

Order_Number: N/A

Account_Number: INV #[redacted]Desired Settlement: DesiredSettlementID: Replacement

I was told by [redacted] at H H Gregg that she was going to have my dishwasher replaced. I want my a new dishwasher of equal or greater value. I purchased an extended warranty on this appliance so I would like a refund on that with the extended warranty free. My dishwasher is Serial #[redacted], Model #DMT800RHS. Total cost for dishwasher $599.99, White Goods Disposal Tax $3.00, DW and OTR Combo $269.99, DW Install Parts $19.99 for grand total $892.97.

Business

Response:

October 16, 2014

Review: I purchased a Samsung French Door Refrigerator on July 11, 2014, model # [redacted]/AA, serial number [redacted]. The freezer and ice maker didn't work. Contacted Samsung repair, they came and diagnosed what they thought was wrong, replaced mother board, still didn't work. Lost a lot of food twice. Repair people came an additional 3 more times to try to fix the problem, still losing frozen food. On the last visit the tech removed the back off the fridge and noticed there had been a repair to the unit prior to my purchase. A substandard part had been used and all the Freon was leaking out causing the problem. Tech replace the part and spoke with [redacted] HH Gregg on the phone to tell them what had happened and so did I. We were both called liars by manager. The tech told them they sold me a refurbished unit for the price of a new one. We also took a picture of the defective repair. Also contacted Samsung but was told they wouldn't do anything about trading the unit out since the repair had to have happened at HH Gregg, said it must have been a returned item. Even though item is working for right now I'm not comfortable with it since it was refurbished and would like it swapped out. I would also like reimbursement for the food I lost. Approximately $200 worth, as I'm raising 3 grandchildren and most of it was food to prepare for them. I also sent HH Gregg corporate an email but they just shoved me off. I have always purchased electronics from them but no more if this is not resolved.Desired Settlement: I would like the unit exchanged for a new one and also reimbursement for the food, as this money comes out of my own pocket, not food stamps.

Business

Response:

October 30, 2014

Review: On 11/28/14 I ordered two LG 22" monitors from HH Gregg.com, on 12/9/14 I received one monitor and a sound bar. I took both to HH Gregg in Greensboro, NC and the store manager returned the sound bar to the store's inventory and told me that the monitor should be at their store for me to pick up with in the next week. They were to call me when the monitor comes in. I have called repeatedly and spoke with the store manager [redacted]. The last time we spoke was 12/19/14 and he said we would see if the monitor was on the truck for 12/20/14 and call me to let me know. I've yet to receive a call from him. I called today to try and speak with him and he was unavailable, the third person I spoke with at the store informed me that the monitor is on back order. I called their customer support number at 8669747344, they informed me that they can not have a monitor shipped from another store or could not refund my the money for the monitor I have not received back to my credit card because it's now a "store transaction".Desired Settlement: Ideally I would like to receive the monitor that I ordered but it doesn't look like that will happen so I want a credit placed on my credit card that I was charged for the monitor.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with the store management. According to our records, she picked up a monitor on 1/10.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a seiki 29' tv on December 18,2014 which I didn't open and set up until December 26, 2014I put the tv on the stand plugged it into the socket turned it on all I saw was colorful lines. I knew something was wrong so I put the tv back in the box took it back to hhgregg the following day and asked for an exchange after explaining what was wrong.The store manager approached me stating I can't accept the tv back I respond why he took me to the back of the store where the tv was plugged and turned on then says the screen is cracked and showed me the screen I said that's the same screen I saw when I plugged the tv in the socket. The store manager still refused to exchange the tv or my refund basically saying I damaged the tv because the box wasn't damaged. I was furious so I left the tv went to my truck and begin to cry. The next day I made a complaint with Illinois attorney general in which I still haven't heard from regarding the issue at hand, When I told coworkers about it they directed me to you guys the Revdex.com. So here I'm am with the same sorry it hasn't been 30 days. Please help me get a refund because after what they put me through I don't want to ever do business with them again! Product_Or_Service: Led seiki29' 720p 60hz Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund There has been no settlement as of yet.

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] When I purchased the tv hhgreg didn't ask if I needed delivery and as I stated early on I did no damage to the tv it was damaged when I plugged it in the socket this is one reason I asked for an exchange.

Review: I purchased an appliance suite of Fridge, dishwasher, stove and the additional premium service plan from HH Gregg. Purchase date was 5/29/2013. At the end of May 2014, my freezer broke. In the subsequent 3 months it has broken an additional 2 times. Because the original repair was completed within the last days of the original warranty period, HH Gregg is refusing to replace the fridge after this third repair. The repair man was not confident that the fridge is permanently fixed, and advised me to "not buy anything expensive". So I have a fridge that is likely to stop working and I have to be concerned about what I store in it. This is not fit for the purpose that I bought it for.

About 2 weeks after the last fridge repair, my dishwasher stopped working. I called on 8/13, and as of today, 8/19, I have not even received a return call to schedule the repair, let alone the time that it will take for them to come out and repair it. The warranty company incorrectly stated that I called on 8/14 and would not do anything on 8/18 to assist me in getting in contact with a repair company. After having to waste time again today talking to the warranty company, they did provide me with a different repair company to contact, again, still no repair scheduled.

I have had to spend hours upon hours waiting for repair men, and dealing with HH Gregg on the phone. They sold me 3 appliances, 2 of which are not fit for their intended purpose. Fortunately, I at least bought the extended warranty, or I would have to be spending thousands of dollars to purchase these appliances again that broke right after the warranty period expired. I am extremely unsatisfied with the products that HH Gregg sold to me and their handling of their warranty.Desired Settlement: I have a fridge that I have no confidence in that it will continue to work. I would like this to be remedied. I also do not have a working dishwasher. Who knows how many additional hours I will have to waste on getting this repaired. I would like working appliances. I would like to not have to spend 4-6 hours waiting for repair men, after this fourth repair I will have wasted about 24 hours of my time.

Business

Response:

August

22, 2014

RevDex.com, Inc.

151 N. Delaware Street #2020

Indianapolis, IN 46204

RE:

[redacted] (# [redacted])

Dear

Ms. [redacted]:

I

have received your letter regarding [redacted] concerns about her

appliances.

I

apologize for any inconvenience Ms. [redacted] experienced. According to our

records, the service plans she purchased are administered through Warrantech.

Ms.

[redacted] indicated that the refrigerator was repaired. Our representative

contacted the service plan administrator and was informed that they have

arranged a service call for the dishwasher. If she has any questions,

Warrantech can be reached at (877) 456-9643.

It

is our understanding that if the technician and the service plan administrator

determine that a covered defect cannot be repaired, Warrantech may evaluate the

service history for a possible exchange.

We

appreciate having the opportunity to answer Ms. [redacted] complaint.

Sincerely,

Director,

Service Operations

Review: I purchased an oven from HHGREGG and it was delivered with damage to the front of it. The delivery person said that they could either take it back or they would issue a credit in the amount of 50 dollars wich I agreed to the credit. The delivery guy sign my receipt and wrote the credit on it and told me to simply make sure to get back with the store and that my credit card would get the credit. Since then, 3 weeks has passed, I called the store and I coundt get it handle, I went to the store and was told that it had to be done by the delivery department so they made a copy of my receipt and I was told that they would give it to the person in charge and it's been about 2 weeks since that and still noting. Last week I called the store again and after being transfered about 6 or 7 times I finally spoke to the person in the delivery department who promised that he was going to take care of it and it's now been a week since that and still nothing. Product_Or_Service: Range Order_Number:[redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund It's unfortunate that we would need to have to come to having to place a complaint in order to get the credit that is due so I would like to make sure that the public is aware that they cannot trust a giant like HHGREGG in the future. I want to make sure that this complaint is registered and noted for all to see.

Business

Response:

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms.[redacted]:We have received your letter regarding [redacted] concerns about his refund.We regret his continued disappointment. According to our Accounting department, the check was returned to our corporate office due to an incorrect address. They are mailing the check to the address Mr. [redacted] provided in his complaint.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I bought 4 appliances from them back in November 2014. They said they had a rebate going. My rebate was $150. I turned in the paperwork. I went through two ice boxes since then and due to this I believe they are selling secondhand appliances. The microwave I purchased was defective as the fan blower fell off. They had to come out and replace the microwave. I now cannot get them to send me my rebate. I've called repeatedly since a month after I sent it in. They told me it'd take 15 days to get it. I waited 15 days and they said it was issued and then it'd be 30 days. I waited 30 days and didn't get it so I called back and found out they had the wrong zip code. They said they'd reissue it in January. I waited until the 22nd of February, 30 days, and still did not get it. I called back and the woman told me it was 30 days and I just had to wait a few more days. I still do not have the rebate. I called on the 5th of March and asked where it was and they said they'd issue another.Desired Settlement: I want my rebate.

Business

Response:

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his rebate card.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that there may have been an issue with the mailing address.They are deactivating the original rebate card and are sending a replacement card. It is our understanding that he should receive it in the next 15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb

On November 28, 2014 I saw an HH Gregg AD in our local paper. The ad showed a Tallou Reclining three piece Sectional for $998.00, and stated that next day delivery was available. I arrived at the store before Noon and was told that the sectional had three pieces and that the store display, (which was a three piece), had been sold but that the item was still available on back order. I purchased the sectional and was told that it would be delivered December 8, 2014, and that I would be notified before it was delivered. Delivery time was not urgent so I agreed to the date.

When I saw the order I noticed that the order listed two separate separate sectional loveseats, and was reassured that what I would receive was the Tallou Reclining three piece sectional advertised in the paper. At least three people were involved in the order including the Delivery Department.

On December 8, 2014 I had a doctor appointment so I called the delivery department to notify them that I would not be home and would have to reschedule. I was told that the order could not be located, and that I would have to call the store after my appointment. When my husband phoned the store, he was told, by the Delivery Department, that the order was for only two loveseats, there was no third piece, and that the item had been discontinued.

After phoning the store my husband was told that our only choice was to order another item. No price was mentioned. My husband asked to be connected with the manager, but was switched to various departments before being disconnected. My husband phoned again and, after being switch to other departments, he was told that the manager would call us. When the Manager phoned, he talked fast, didn't let my husband talk, and he hung up the phone before listening.

At 9:30 P.M. we went to the store to cancel the order. The Manager was not busy, but he chose to ignore us. The Manager stood in front of us and gave the employees instructions without ever acknowledging us, acknowledging that a mistake had been made, or that the store never notified us that the item we ordered had been discontinued There was no indication that we would have ever been notified had we not phoned to reschedule delivery.

Review: My husband, [redacted] and I purchased Haier washer and dryer set from HH Gregg on 1-11-2014. WASHER MODEL NO. RDE350AW: DRYER MODEL NO. RWT360BW The cost was $576.44 for both. On 1-16-2014, the dryer broke. While it was spinning, it was catching our clothes and getting tangled all together. So, when we opened the dryer, our clothes would be in one big, wet ball snagged on the dryer. When we would try to unsnag the clothes from the dryer, it ripped a hole. I ruined 3 shirts all from Christmas! So, on 1-17-2014, my husband called HH Gregg and they said we could either wait on service or return the dryer for a new one. We did not want to wait until the following week for service, so we drove to HH Gregg on 4468 Eastgate Blvd, Cincinnati, OH 45245 and returned the dryer and got a new one. That dryer worked great until November 2014. My husband called HH Gregg and told them about the dryer. It stopped drying the clothes. They told us it would be 2 days before service called us. 2 days came and went, so he called again. They said 2 days. This time service did call him back. They came and said that a part needed to be ordered and asked us to clean the vent or they could do it for us for a fee before they installed the new part. My husband cleaned the vent, which there was barely anything in there. Moving on, he told us it would be another week before the part would be in because they only service our area once a week. So, the part came in and he called to tell us the part came in broken so he had to order a new one and that he would be there the following week. In that 3 1/2 weeks, we had to take our clothes to our neighbors and our parents to dry. We are a family of 4. I work at a hospital and I am in scrubs, my husband works on a farm and our 2 kids attend school and are active in school sports. We each go through 2 outfits a day at least. I ended up having surgery on Nov. 18th, so I could not carry the laundry basket of wet clothes to the car, I had to wait on one of the children or my husband to get home from harvest or school activities. We were drying clothes at all hours through the evenings. It was a real inconvenience as you can imagine. The part and the service tech was able to get the dryer fixed that following week. It has worked great since. On Saturday, Jan. 10th 2015, our washer quit spinning. On Sunday 1-11-2015, my husband called to let Haier know about the problem. He was told to call [redacted] to see when they could come. So, on Monday he called and they are coming Thursday 1-15-15. So, once again, we are relying on our neighbors and parents, this time to allow us to use their washer. It will be 6 days with no washer before service can make it. My whole issue is that we bought a washer and dryer that within a year: the dryer has been replaced and then another one needed repaired, now the washer needs repaired. A brand new washer and dryer should not need to be fixed within a year!! I understand maybe one, but not 3 from the same company and the same consumer!Desired Settlement: At this point I am so fed up with the whole situation I just want my money back.

Business

Response:

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding[redacted] concerns about her washer and dryer. I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a refund. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I purchased a brand new washer and dryer from the HH Gregg on Glencrossing way in Western hills. The salesman said the washer didn't come with hoses and I needed to buy them, so I did. I get home and open the washer and there were hoses that came with the washer, so I blew that off, 30$ wasn't worth my time anyways. On top of that, the washer bay is covered in rust. I called to ask for an exchange. They told me they wouldn't come pick up the old washer, that I had to bring it to the store. I didn't want that liability on my shoulders of something happening on the way to the store since the washer was out of the packaging. The General Manager [redacted] continued to argue and argue with me that it wasn't their fault, and it was Haier's (the brand of washer) fault. He talked down to me. Refused to come pick up the rusted washer and exchange for a new one. I asked for the corporate number and his condecending attitude completely changed. He made arrangments to have it delivered to my home on 7/23. I called to make sure everything was set up and then I was told he had set it up to be delivered 7/24. A little notification would have been nice. I understand they don't do timed deliveries, but I had absolutely nobody that could be at my house on 7/24 to let the delivery men in. I could have had someone there on 7/23 which was the original date they told me the delivery was scheduled for, but they changed the date without telling me. I'm fed up with the fact that I spent over 600$ at their store, was sold a rusted washer which was "brand new", then I get talked down to, and ridiculed by their general manager. I would reccomend never buying from HH Gregg. Their customer service absolutely blew my mind with how awful it was.

Review: I purchased a front load washer from Hhgregg on 10/4/12 with a three year warranty. About 2 weeks ago the washer began holding water, not spinning, not completing a cycle, and pausing itself. When a repair person can out the where there for 10-15 minutes and did not do a diagnosis, but only turned the machine on the rinse cycle and saw bubbles and only stated that it's was a maintenance issue due to using to much soap. Thus, maintenance issues are not covered by warranty. Yes, soap was in the machine from the prior day when a cycle did not even put water into the wash. Can u really determine a problem in a few minutes and not try other cycles. I paid for a warranty and have bought so many items at Hhgregg. I am so disappointed in the result! I hate this front load washer! I only wanted a repair or a replacement. I guess they want me to believe that detergent has to do with the motor not allowing clothes to spin. I hope others think hard about purchasing this item as well as a warranty because a warranty seems to be a waste of money because businesses seem to find any way not to honor what you pay for!Desired Settlement: Repair or replacement

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. We regret that our representatives are not authorized to override decisions made by the technician or the service plan administrator.She may have the option to request that an alternate service provider evaluate any issues she may be experiencing with the washer. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Went to buy a laptop at H.H. Gregg. The salesman was more concerned about selling us extras than letting us know that they were giving us a display computer (rather than a new one), since we were applying for a credit card in the back room while they were preparing our order. We caught them in the act, so we got another laptop that was guaranteed to be brand new. The salesman also failed to tell us that the anti-virus ware was not returnable, and did not give us the rebate receipt that came with it. Not happy with that service at all.

I bought a KitchenAid refrigerator in August. Had some minor condensation and HH Gregg referred me to the local appliance service company that handles their repairs. Due to new parts that didn't work and error on the part of the serviceman, the refrigerator hasn't worked for 2 WEEKS. We have been without a refrigerator all this time - and have incurred major expense because of this. We feel HH Gregg should be responsible for and stand behind their products (and do the right thing!), and offer some compensation for the $500+ due to lost food, and continuing to mount as we eat every meal out. KitchenAid customer service was just as poor. This is ridiculous. And I still don't have a working refrigerator!

Review: he only 2 items we’ve purchased From HH Gregg was the Samsung Washer & Dryer Both really, truly, not worked out at all . (Samsung DV409AEW/XAA & WF409ANW/XAA in white, purchased in February, 2010.) From the start, it cleaned and Dried poorly. But we were able to make some adjustments – we had to use the most intense cycle, which somewhat negates the product’s energy efficiency, one of the reasons we bought it – and we managed. Unfortunately, the dryer is not working now and the Washer is still working poorly. I was amazed, upon researching, to find that this isn’t a rare problem with this product. We have made Several Service Calls for the same issue on both machines. We was told that after 3 same issues calls the machines will be replaced which has not happen until my recent discovery. Also found out that Since Oct 1,2014 that [redacted] gave credit to HH Gregg for a new Dryer. Which nobody from [redacted] contacted me about this. I have been on the phones with Customer Service who have given me wrong information. Also Come to find out that they have a Whirlpool as the model I have which is wrong. Samsung, unfortunately, has been no help – since day one . And [redacted] has been a rollercoaster of bad info and Service. Right now, we’re pretty much back to washing & drying cloth at local laundry mat. since the both machines has turned out to be such a disaster in so many ways. I want a resolution to this matter as soon as possible.Desired Settlement: Would like replacement of Washer & Dryer. Dryer is already being replaced. So just need Washer to be replaced.

Business

Response:

I have received your recent letter regarding [redacted] concerns about his washer and dryer.

I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a replacement for the dryer. We are unable to authorize a replacement for the washer. If he is still experiencing a problem with the washer, we recommend that he contact the service plan administrator and proceed with the service process.

We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.

Sincerely,

[redacted]%3

I recently bought a stove and microwave from HHG. This is the first time using them. We found the range my wife wanted and they gave us great discounts. The process was great for both of us (low price for me and great experience for my wife). My wife decided after 2 weeks that she didn't like the electric top and wanted a dual fuel. Unfortunately, HH Gregg didn't have the one she wanted so we called to return it. I was waiting for the excessive charges for pickup, restock, etc. There was none. What a great company to buy from. I see all the negative reviews, but people tend not to bother to write a positive one. My experience was so positive, I took that extra step. I will buy from them again.

Review: purchased refrigerator floor model in March 2013. Once item was delivered it wad damaged. I refused item. I had to go to the store to pick out another refrigerator b/c the one we purchased was discontinued. The store honored the price on another floor model. Second fridge was delivered damaged again. I accepted deliver and said to order a new door and just replace door. After 3 months our freezer door was finally delivered. The replacement door was broken and we found out that the refrigerator did not have the ground plug. Our third refrigerator was delivered damaged. We are now waiting on a fourth and hope this one is okay. Deliver has been great professional. Store and cooperate not friendly or willing to work with us.Desired Settlement: I would like a full refund for the item purchased. My husband have had to take off of work for this issue.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about her purchase.

I apologize for any inconvenience Ms. [redacted] experienced. According to our records, the exchange is scheduled for 7/11 and our personnel processed a $50 gift card.

If she has any questions or needs further assistance, our Call Center can be reached at ([redacted].

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Review: All appliances from HH Gregg were made on June 24, 2014 and no resolution attempted by Charlotte store management as of October 17, 2014. Sent certified letter on October 3, 2014 to the President, [redacted], and no response. Issues are: 1) second delivered Samsung French Door Refrigerator was delivered with a large dent in the middle drawer; 2) Incomplete installation of Maytag Washer specific to steel hoses; 3) have not received Samsung Gas Range was in-stock when purchased on June 24, 2014.

Product_Or_Service: Samsung Range Refrigerator and Maytag Washer

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

For HH Gregg to settle this issue it would require the following: 1) replacement of middle drawer Samsung French Door Refrigerator; 2) installation of steel hose for Maytag Washer; 3) receive Samsung Gas Range with additional 50% cash refund and no delivery charge, 4) and finally, a $1000 Visa gift card for customer atonement.

Business

Response:

October 30, 2014

Review: Purchased a (3) yr warranty policy with Panasonic TV ($179.00) on 10/26/11. TV just died on September 18th. Called the number (1-877-456-9643) for the Premium Service Plan(Warranty Consumer Product Services, Inc at P.O. Box 1189, Bedford, Texas 76095) They said someone would be in touch with us Monday, September 22nd. No one did. Placed another call September 24th. They connected me with a technician who said he would be at my house by 6pm His name was [redacted] and he was from Washington, DC. He said the TV needed a part and he would order it. The part came to my house October 3rd and a technician came, named [redacted] from Delaware. The part did not work so he said he had to order a different part. He was not allowed to give us a direct phone # for Panasonic. It is now October 20th and we have heard nothing. Not even a phone callDesired Settlement: either have the Panasonic TV fixed under warranty purchased or replace TV

Business

Response:

November 13, 2014

Review: We purchased a refridgerator and its only three years old and we also purchased the extended warranty. HH gregg has not wanted to fix or give a full refund because we have been without a refridgerator for almost 8 weeks. They have sent a tech out twice and our refridgerator does not work. The tech said there are several units in the refridgerator that are not working. They are not willing to stand behind the warranty that came with the refridgerator or the extended one we purchased. All they have done is give us the run around from day one. At this point we would just like a full refund and they can just pick there refridgerator up. They are offering us a partial refund without tax, warranty or delivery of what we paid. If they can not stand behind there product I do not wish to do business with them.Desired Settlement: Would like to receive a full refund with tax, warrant, and delivery and not a store credit.

Business

Response:

October 3, 2014

Review: I purchased a Whirlpool Top load Washer on 4-20-13 from HH Gregg and paid in full. Model #WTW48000XQ4##7 Serial # C31541077. This is the THIRD time I have had to call and get work done on this washer and both times prior to the visit I am set up for they had to replace the pully & cam system, all of it and it is having the same problems again. I have requested the HH GREGG store in Champaign, IL replace the washer with another. I was told that this was NOT their problem an I would have to call Whirlpool. I called them and they cannot help either except to come out and replace the same parts over and over. This situation is not something I feel I should have to put up with. I feel someone should replace this washer for one that works.Desired Settlement: I feel it should be replaced with a NEW unit of the same value as the one I purchased on 4-20-13 at NO charge to me.

Business

Response:

I have received your letter regarding [redacted] concerns about her washer.

I apologize for any inconvenience Ms. [redacted]. According to our records, the washer was replaced.

We appreciate having the opportunity to answer Ms. [redacted]' complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,