HH Gregg Appliances, Inc.

Review: On 10 May 2013, I became First time customer and purchased one 51" Samsung Television, Model # PN51F4500 total cost 523.82 from H.H.gregg located at 3421 Virginia Beach Blvd, in Virginia Beach VA. Purchase was made late evening. Invoice Number[redacted]. Upon purchase, Salesman [redacted] dolly television to my parked car. It was completely sealed original box. For item to fit in car, He ([redacted]) actually cut TV box open with his mini knife outside store area. H.H.gregg Management did not witness it. Therefore accusations are I initially opening box however did remove TV from box and carefully wrapped in blanket for transport by car. I returned empty box with packing material to store worker before departing parking lot. They accepted it. Next day (Saturday), commenced to install and setup new item on entertainment table at my home. Only after removing white protective plastic type covering which was secured by taped to front side of unit, I notice cracked/broken TV screen. Returned damaged tv for replacement at store same day. They are claiming damages were done by me without proof. However, Electronics Sales Manager [redacted] stated "it’s possible he could rectify something, I should allow him till Tuesday". He took defective television and accessories into his custody at store by removing them from my car. Didn't hear from him Monday or Tuesday, I called store on Wednesday, spoke with General Manager [redacted]. His option, I must pay additional 50% of 498.88 the selling price to get same new television. I declined. My point is Television was never inspected by any of H.H.gregg Personnel prior to departing store in any manner, way, shape or form that night. Therefore it's very possible unit was damaged prior to my purchase. No one knows. A statement was written on receipt “customer taking unit out of box” accusing me of damages. That statement is not relevant because television was never inspected by anyone on purchasing date. Store management request I pay additional 50% of cost (498.88) for replacement. A second meeting was made with Store General Manager. His offered new offer, 25% of cost 498.88 (125.00) and he would give me same brand new television. I again declined based on condition "No one inspected or viewed actual television at time of purchase" it was in a sealed original container box. Therefore, I believe Television was already damaged in box while in store prior to my purchasing it. As of 06 June 2013, H.H.gregg store has custody of purchased television, original box, and my payment of 523.82. As a trained Broadcast Engineering Technician in US Navy, I know how to handle/care of television and electronics equipments. Emails to Company’s Headquarters Customer Service didn't provide any positive assistance either. It seems H.H.gregg Customer Service in one store does not demonstrate the Companies excellent service and completion of customer satisfaction according to its Website business practice and goals. I did retain all communication via Emails and written notes from Store Managers. They can be forwarded upon request. Currently I’m a Honorable served 100% Disabled American Veteran with fixed income.Desired Settlement: Replace /exchange defective damaged television with same brand new one, store credit of 523.84 or fully refund my purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9573496, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Michael Francis

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Mr. [redacted] experienced. Our store personnel replaced the television.

We appreciate having the opportunity to answer Mr. [redacted]' complaint.

Sincerely,

Review: Purchased all new stainless steel appliances. With the remodeling the stove was left packed and during install next day, the packing tape left a thick and hard residue on top part of stove the entire top and some on front of stainless steel. Called and was told to contact Samsung was told to try WD40 and goo gone which neither worked. Then called back to HH Gregg spoke with a manager [redacted] at the miamisburg oh location where we purchased said he would send a tech never heard from anyone. Then called again spoke with a manager Leonard said he would get a tech out no one ever showed up. Then received a call from a lady in Indianapolis who rudely said it was not under warranty and we purchased 10/2/13. This is a packing issue not our fault. Have been calling Samsung and HH Gregg for months trying to get a solution.Desired Settlement: Would like to either have someone get the tape residue off or another stove to replace it.

Business

Response:

I have received your letter regarding [redacted] concerns about her range.

I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. Given the length of time that has passed since the delivery in October of 2013, there is no way to verify how any issues with the finish might have occurred.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: I went to HHgregg in Deptford NJ. I purchased a refrigerator, microwave, range and dishwasher on Nov 15, 2014. I'm waiting on the dishwasher and no one has given me information on when it will come in. Also the range is unleveled it doesn't match my counter top evenly. Unprofessional people installing appliances for this company.Desired Settlement: I want Hhgregg to send experienced professional people to come level my range. I want Hhgregg to come to see the type of dishwasher needed and make sure they install it correctly.

Business

Response:

December 26, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns about her appliances.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that her dishwasher was exchanged.Our records indicate that a delivery team visited her home to level the range. If she still needs assistance, we request that she contact our Call Center at (800) 284-7344 to schedule a follow-up visit.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: HHGregg is selling products without serial numbers. This store had a recall of a product and both me and my military buddy had the same TV from the same company and when we went in with our products we discovered that there were no serial numbers on either of our products and they would not help us. They told us to contact the company for the serial numbers so I tried but the company has shut down so there was nothing they could do, I informed them of this and they gave me their HQ number where they basically told me I was SOL. I have researched the issue extensively online and it seems that people all over Georgia and Alabama are having issues with no serial numbers being on the items they are selling. I have my products box, receipt, all the original pamphlets, and the product itself and I cannot find a serial number on any of these items and neither can the store. How can they demand a serial number when we were not given one? Thank you for your concern.Desired Settlement: I am seeking for them to honor their recall because they sold me a product with no serial number.

Business

Response:

I have received your letter regarding [redacted] concerns about the television.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. We must be able to verify the serial number in order to offer the store credit.

In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: Bait and Switch. I drove to their store Sunday because of an advertised deal for a television. It was in the paper and online. When I arrived I was told it was an error but they do have that tv (3D 1080 240hz) for only $500 more and it's still the best price anywhere. They said it happens all the time (errors in their advertising) and it's no big deal. I don't believe that the law would agree with the "accidental" advertising claim because they could have at least corrected it online once they noticed, but when I returned home Sunday afternoon it was still listed like that.Desired Settlement: I believe I should be able to purchase at the price listed.

Business

Response:

December 4, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the ad.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't accept that answer as the salesperson did not have any retractment of the ad or apology, just a blow off that these misprints happen all the time and then a quick diversion of attention to a more expensive model. The exact definition of bait and switch. I have no plans to fight this further as they clearly don't see it that way. I only hope that you, the Revdex.com, are tracking how often these 'accidents' happen, and if this is an isolated incident or standard operating procedure by this company, as their own salesperson's admission appears to support the latter.Regards,[redacted]

Review: I submitted a rebate form in mid October for $250. On 10/31 I received an email stating my submission was received and allow 4-6 weeks to receive my rebate and attached was a tracking number. After tracking my rebate, the website stated, request received 10/31 please allow up to 30 days to receive. On 11/5 I received another email stating I will receive my rebate in 10-14 days. As of 12/2 I had not received my rebate and called customer service. The first person I reached was [redacted], extremely rude and not willing to help. I then spoke to the supervisor [redacted], ID # [redacted]. Again extremely rude, would not stop interrupting me. I repeatedly told her I was not trying to be difficult, I just wanted a fair resolution. She was not willing to help at all. She then told me she resubmitted my request and now we will not receive the rebate for another 10-14 days. I do not feel it is appropriate to lie to your customers and then provide 0 service to them when the mistake is on the part of the business. I would be more than happy to provide my account information so that HH Gregg can research just how much money I've spent there over the past 3 years. I should not be treated as though I'm the it that misunderstood the arrival date of my product.Desired Settlement: I would like my refund today, 12/2. Anything else would be unacceptable. If you would like to research my account to see just how much I spend with your business, I would be happy to review. I buy products for my personal use, rental properties, and gifts from HH Gregg, and if they value me as a customer, I would like to know what they think is a fair resolution. Again, if the rebate is not received today, 12/2, additional compensation will be requested.

Business

Response:

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a representative processed a refund check in the amount of $250 to reimburse him for the rebate. We are unable to offer any further amounts. We appreciate having the opportunity to respond to Mr.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It was received on 12/8. Please see the attached communication from HHgregg prior to my complaint. Unacceptable that a customer has to go through this much hassle for a rebate.Regards,[redacted]

Review: I purchased a refridgerator in May of 2010. I also purchased an extended warranty with hhgregg. My fridge stopped making ice and I called to have it repaired. When it was repaired the ice was smaller. Then about 2 week later it stopped making ice again. I made another call to the service department. Around Father's Day the fridge stopped cooling completely. I placed another call to the service number and could not reach anyone for about a week and a half. When I did reach someone they stated that the call center for repairs had been without a phone for about 2 weeks due to storms. It took an additional week for someone to come to service the fridge. When he arrived he stated that he needed to order a part. Once the part arrived at my home, per their request, I contacted them to have them come back and replace it. This was around the middle of July. They stated that they would not come to repair it until August 5. On August 5 the technician came out replaced the part and left without making sure that the fridge actually worked. It did not and I went to the store in Fayetteville, NC where I purchased to explain the problem. They stated that they would send a technician out within the week, that was on a Tuesday. No one ever called to schedule a time for the service and I contacted them again. They stated they would put in a request to the hhgregg Headquarters to have the price of the fridge refunded so that I could purchase a new one, however the new one had to come from their store. They stated that I would have confirmation on Friday, August 16, 2013, regarding the refund and that the new fridge would be delivered on Monday, August 19, 2013. I went in and picked out a new fridge and paid the difference on it. As a matter of fact my husband, [redacted], went to the store on Thursday August 15, 2013, and gave them a check for $350.00 which was the difference. However, I did not hear from them on Friday and as of August 18, 2013, no one from the store has contacted me to let me know when my new fridge would be delivered. It has been approximately 6 weeks since I have had a working fridge. The store in Fayetteville blames the service company, Warren Technologies, Inc. for the delay, and WarrenTech blames hhgregg for the delay. WarrenTech even contacted me and left me a message stating that as far as they are concerned the fridge is fixed and they no longer have any dealings with us. I have been assured by [redacted] and [redacted] in the Fayetteville store that I would have a fridge today, and that they would make sure that I would. However, as of this moment I have not heard from anyone.Desired Settlement: I would like to no longer do business with hhgregg period. However, I have been told that the refund for the old fridge will only come in the form of a store credit so that I could purchase a new one from their store. I would like for the refund to be sufficient to purchase a comparable new fridge from a different store. I have been pricing new ones and the price they are going to credit back to me will not cover a new one from somewhere else. However, considering they have been aware of this problem and making empty promises about getting me a new one from their store, I think it would be more than fair for them to cover the cost of a new one from a different store.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about her refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. A representative should contact her in the next few business days if they have not contacted her already.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: My mother-in-law and I placed an order on hhgregg's website yesterday (12/17). She lives in Florida, I reside in North Carolina; the purchase was a birthday gift for my fiance. Therefore, when we placed the order we requested it be shipped to the store, and I be the alternate pick up person. My mother-in-law received an email that the product was ready for pick up and so I went to the store, however, some way or another our order did not process correctly and they did not show me as an authorized pick up person, and advised us to call the customer service center to add me onto the order. We then proceeded to call the 800 number, and was unable to be assisted after almost 2 hours. Understanding that the order didn't process correctly is not the issue though; after the order was submitted, there was a confirmation page that clearly stated "You may designate an alternate person to pick up your order. The alternate person must have a government issued photo ID and the order number." Nonetheless, they would not allow my mother-in-law to add me, and this is even after she had offered to go to a local store near her to show her ID and credit card for verification purposes and offered to email a scanned copy of her info to the headquarters. We are very upset that the company did not honor what was communicated to us.Desired Settlement: We would like for the company to add me as an alternate pick up person so that my fiance can receive his birthday gift; and, the corporation also needs to update their confirmation pages if they are not going to adhere to its own communications.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the order. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was picked up. I have shared her comments with the Online Order department management so that they can address any issues with their personnel. If she has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Extremely irritated! My husband and I went in to the store on Labor Day. We were thrilled with the sales and picked out our new mattress, box spring and tv quickly. I would say our salesman was ok, not wonderful, not awful. We took our tv home that day. We chose to pick up our mattress and box spring and were told we could do so on Friday the 5th (September). I called the distribution center that afternoon to verify everything was there and ready for pick up. I was then told our box spring was there but not the mattress. I asked why they didn't call me to tell me. They couldn't answer that. I was then told they would deliver it the following Friday (the 12th), A WEEK LATER THAN WE WERE ORIGINALLY TOLD! Obviously irritated, I said ok, nothing else I could do. Then the morning of the 12th I get a phone call about 615 in the morning from a very nice lady from the distribution center. She proceeds to tell me that our new, $1500 mattress has a hole in it! Our options were to wait an additional week for a new one, or to take the torn one and they would knock some money off. We chose to drive to the distribution center to see for ourselves. The tear wasn't awful, so we accepted the $200 to be knocked off our bill. I waited about 2 weeks, the credit had still not been applied to the account. I called the distribution center, they had no idea why and issued me a check for the amount. I was told 7-10 days and the check should be here. I got the check Saturday 10/4 in the mail. IT WAS MADE OUT TO THE WRONG NAME! Won't be shopping here again!Desired Settlement: I feel it is necessary to inform the Revdex.com of my issues just to help others out. I think it is beyond ridiculous that I've had this many issues. Customer service and possibly even corporate should have better communication! In my situation, their timing has been terrible, communication has been terrible, and organization is lacking also. First, I shouldn't have been given the wrong pick up date. Second, they should've called me to tell me the mattress wasn't in, not wait for me to call/show up and tell me then. Third, when making a credit to a customer for a mistake on their end, make a decision and get it right! Origianlly I was told the credit was being applied to the account, then once I call them again I'm told they're mailing a check. Then I receive the check only to have it made out to the wrong name. Now I get to wait even longer for another check.

Business

Response:

October 16, 2014

Review: Whirlpol refrigerator purchased Oct 2012..problems starting in Jan 2013..continued thru current date Sept 2014..minumim 6 repairmen..refrig. still has unresolved issues. dripping water and humidity in refrig compartment.. continuos running..water freeaing up in compartment..no ice..water dripping from ice bin..to the point of rust on hinges and mold around seals. techs have replaced a few parts but one problem seems to lead to another..Store mgr. says we should get replacement..warranty dept "protect your coverage for PEACE OF MIND" will not replace..too many issues with this one appliance..loss of food..temp in refrig 50* temp in freezer section 50*..frig running to the point I'm afraid it might catch fire..technician has filed report for many parts to be replaced..said it is really not cost effective but it is up to the warranty company...This is way too much hassle for a consumer to have to go thru especially for an appliance that protects your food thuis avoidning sickness form salmonella. from store appliance mgr. says he has escalated problem to presidential level..

This is not just an unreasonable amount of tme to fix something..it is the warranty company saying it goes above and beyond mfg warranty..the no lemon guarantee that says if it requires mor than 3 repairs for the same defect, we'll replace it. They all tie in to the refrigeration process!! This is unacceptable!

I do not feel like I should have to wait for a year to have problems resolved..I bought warranty in good faith..for the PEACE OF MIND of this expensive $2000.00 appliance. This is to protect my food! This is to protect my family. I need refrigeration!

This complaint is agianst the warranty, the service, the bother it has caused us. we have missed numerous days of work waiting for repairmen..Desired Settlement: I do not feel like ANY consumer should have to deal with this type situation. If it is a refreigerator especially, because of possible health issues with food spoilage, I do not feel like you should have to wait 5-7 days or a year for something to be fixed totally. I feel like we deserve good customer service and a replacement. The company can do whatever they need and write off their loss for this LEMON of a refrigerator.

Please do whatever you can to help us.

Thank YOu

Business

Response:

September 26, 2014

Review: I bought a range from HH Gregg on December 1st 2014, as the delivery men brought it in the house and installed it, they then left. After they were gone I noticed a dent on the drawer on the bottom. I have called the store probably five times. The last time I called the manager said the parts would be in in 10 days. It is now three weeks and we have not heard from them. I hope you can help me with this matter.Desired Settlement: It has been so long waiting for them to do something about this, that we would like a new range.

Business

Response:

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the store has received a replacement drawer and they attempted to contact him. If he still needs assistance, we request that he contact [redacted] at the store. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: Purchased a refrigerator from this location on July 28, 2012 and noticed it leaking on July 5th making the appliance less than a year old. I was passed back and forth between hhgregg and the Haier headquarters which is apparently in the Phillipines. When I asked foe names, I was only given first names and was told that it was against their policy to give last names or the actual address. Between the two companies, I spent almost four hours on the phone. I was given a service/repair company number that I called and was told that they refuse to work with Haier. Hhgregg kept rear outing me to Haier who kept telling me that hhgregg would fix it. After speaking with final representative from hhgregg, Haier agreed to call me in 24-48 hours. My first call had been on Friday, July 5th, when I was promised that the repair service would contact me. The refrigerator then leaked all weekend and I postponed my trip home to be there for the repair thinking it would be Monday. It was on Monday when I was told that it would be another 24-48 hours and they would contact me with the name of another repair company- I guess they only had the one and didn't realize that A1 Appliance was no longer working with them. My name is [redacted] and I am filling out this complaint for my father who is in his seventies and suffering from Parkinson's. I was visiting him from out of state and I was the one who found the leak. I was also the one who called and was kept on hold. No one was willing to take responsibility for the situation and when I explained that the floor was damaged and that there was literally water squirting out from under the tiles, they told me I should contact Haier to set up a claim. Haier, the company that refused to give me an address for this complaint and any full names responded that my claim was being expedited and that again, it would be 24-48 hours. Once again it has now been four days and they are telling me that it will be another 1-2 before we can even set something up. Product_Or_Service: Refrigerator Order_Number: [redacted] Account_Number: Reference number forDesired Settlement: DesiredSettlementID: Replacement I would like a refrigerator that works and the floor to be fixed. There may very well be mold growing.

Business

Response:

Revdex.com, Inc.

151 N. Delaware Street, Suite 2020

Indianapolis, IN 46204-2599

RE: [redacted]

Dear Ms.[redacted]:

I have received your letter regarding [redacted] concerns about his refrigerator.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. As indicated on the back of our purchase invoices, the return period is 30 days. Our company is not responsible for any damage that may have occurred due to a manufacturer defect.

We are forwarding the complaint information to the manufacturer for review. A representative should contact Mr. [redacted] in the next 5-10 business days. If he does not receive a call in a timely manner, we request that he contact Incident Tracking Specialist [redacted] at (800)[redacted]. We hope that his issues are resolved in an efficient manner.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: I purchsed a coby 23 inch TV from the hhgregg store in Deptford, NJ on 8/9/12 for my son's room for $147.77. However, in April, the picture/color on the TV went. I contacted COBY and they said I have to find a service tech to repair it and they will pay for the part. I emailed hhgregg and asked them if they would consider me exchanging this tv since a TV should last more than a couple of months. I have all the packaging and receipt. They flat out said no. they have a 30 day return policy. Off all the tvs I have purchased, I never had one last only months and I feel that they sold me a lemon. I want them to stant by their product, but it doesn't seem like they do. I would like to exchange it for a like/same model and price.Desired Settlement: I would like them to exchange with same/like model price

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about her television.

I apologize for any inconvenience Ms. [redacted] experienced with the television. However, we are unable to honor her request.

In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: We bought a washer and dryer set through HHGregg about a year ago and bought to extended warranty on it. Just recently our washer has gone on the fritz and not wanted to start or do anything. We called our warranty company who scheduled us and appointment with A7E Factory services. We were a little unhappy with the fact that they had no appointments for almost 3 weeks but we delt with it. On the morning of July 7th 2014, our technician called around 9 am to let us know he was on his was. We were pleased with the time frame given and he was very courteous when entering our home. We explained the situation and he got right to work. About 10 minutes later he came back in said he had fixed the issue and told us to sign that it was working properly. I signed the receipt thinking that asa technician he would have made sure my washer was actually washing. We come to find out about 30 minutes after placing my 1st load in, its was still broken. The washer fills up but doesn't spin or wash. I called A&E factory services back immediately and they said they would page the technician and he would call me back to get back out to me. After 3 hours with no call I called back again. This time it took me 3 tried to get through to someone, the first call I was hung up on when I asked for a supervisor, the second call when asking for a supervisor I was placed on hold for 16 minutes and then it disconnected. The third time was a charm I guess you can say. The manager of the call center picked up and was very rude all around. She told me that I would have to call my warranty company back and schedule another app through them. No who doesn't offer some type of guarantee on there services. She said that dispatch had no way of getting him back out to me, they had paged him 3 times and that he didn't have to call me back if he didn't want to it wasn't his job. So not only am I waiting another week with out a washer they were paid 222.58 to fix something that was never fixed. They are just in it for the money not to fix.

Product_Or_Service: Maytag WasherDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would have liked for them to have to refund me some of my money I am now spending on doing my laundry else where since they couldn't just send there tech back out and I have a family of 5.

Business

Response:

I have received your letter regarding Cresencio Salazar's concerns about his washer.

I apologize for any inconvenience Mr. Salazar experienced. We regret that we are unable to honor his request. Our representative contacted the service plan administrator and was informed that they processed a laundry reimbursement. It is our understanding that the washer is functioning properly.

I purchase a television from HH Gregg on 3/23/2015. I purchase the LG television for the sole purpose of the Floyd Mayweather fight. I never removed the television from the box until May 1, 2015, I removed the television from the box on May 1, 2015 and the 42in LG screen was cracked on the inside of the screen. You can clearly see that it was from the manufacturer and not something I as a customer had anything to do with. I put the television back into the box after seeing it was damage on May 1, 2015 (day of the event) and I took it back to HH Gregg. I address the concerns with the HH Gregg sales representatives and floor manager and they both stated that “there was nothing they can do about the defective product because it was passed 30 days and they didn’t try to give me a resolution for the defective product that was purchased and that was the General Manager call and he would not be back until Wednesday May 5, 2015 and it was the General Manger’s determination. I asked both the sales representative and the floor manager to contact the general manager because I have purchase a defective television and I am out of $400.00. The floor manager stated that he did not have any contact information to contact the general manager and that I have to wait until Wednesday. Because of the event and the social gathering, I then had to purchase another television on May 1, 2015 with the expectation of the General Manager and his position and as myself as an executive manager that the General Manager will do the right thing for a product that was purchase defective and being a loyal customer to HH Gregg. I left my number three times with three different sales representatives and I never received a call from the general manager directly. After leaving a request on Wednesday May 5-7, 2015, I received a call from the sale representative on May 8, 2015 and not the General Manager which showed a lack of customer courtesy etiquettes and customer satisfaction from the general manager. This was not customer satisfaction by any means nor was it good business practices when it comes to selling a defective product, floor manager not able to make a manager’s decision, and general manager non-responsiveness after several requests. As a customer, these areas were not met: customer’s satisfaction, a lack of quality services, any type of compensation, resolution, or customer direction, solution on defective product, or a path forward on what can be done about the defective product. Again this is not good business practice. As for a customer who has an account with HH Gregg, I will not being doing any more business with the company nor will I recommend any of my peers, colleagues, friends or anyone in my different professional field that I encounter on a day to day basis if an issue to this caliber can’t be resolved on a product that was never used and just removed from the box.

Review: My husband and I purchased a washer/dryer pair with pedestals and a refrigerator on December 1st through HHgregg.com. On December 26th we called to cancel the 2 pedestals and the refrigerator. We also requested that the gas dryer be changed to and electric dryer of the same model and were told numerous times by the representative that we spoke with that the same sales price would be honored on this change request. She then told us that within 7-10 days we would see a credit of $3,093.07 for this transaction. As of 1/9 I still have not received this credit. When I called and spoke with a supervisor, she informed me that I would only be receiving a credit of $2,759.98 which is a difference of $333.09 from the original credit amount we were told to expect. This manager also informed me that there was nothing else should could do about honoring the original price we had paid for the item that was changed. We have disputed this transaction with our credit card company and would like to receive the full credit of $3,093.07 that we were originally promised by the representative we spoke to on December 26th. We asked several times for written confirmation of this and were told that they would not provide this.Desired Settlement: We would like to receive the full credit of $3,093.07 that we were originally promised by the representative we spoke to on December 26th for the return of the refrigerator, 2 pedestals, and price difference of exchanged dryer from gas to electric, as promised.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refund she received as a result of changes to her order was correct. We regret any misunderstanding. However, we are unable to offer her any further refunds.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not think it is fair to verbally state a refund amount and refuse to provide anything in writing, then later to change the amount agreed upon and not provide the original full refund amount that was stated over the phone. Regards,[redacted]

Business

Response:

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about her purchase.We regret her continued disappointment. As previously stated, we are unable to provide any further refund. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Review: My almost 3-year-old Whirlpool refrigerator stopped working on 5/11/14. After 30 days and 2 repair attempts it is still not working. I had purchased a 5-year hhgregg warranty. hhgregg keeps sending the same repair service, and they have been unable to properly diagnose and fix the problem. Each time they order a part, there is a 8- to 12-day shipping time, and then I have to be placed on the repair service's waiting list. I have been lied to several times by the repair service. I asked the Madison, TN hhgregg store (located at 2190 N. Gallatin Pike) to loan me a mini or portable refrigerator, but they refused. I have talked with the warranty people many times. After a certain number of attempts to repair the unit, hhgregg will reimburse me "up to" $250 for loss of food, but this has, and will, cost me much more than that amount, and to take advantage of the reimbursement I will have to provide a list, receipts, repair order, etc. Additionally, however this is resolved, I am going to lose everything in the freezer section, which is still working at this point. It seems that after the unit is repaired it has to go through a defrost cycle, which will affect the freezer. If the unit is eventually replaced, it will take many hours for it to get to a safe temperature. In 3 years' time, this is the second problem I have had with this refrigerator, and the same repair service also had trouble diagnosing the first problem.Desired Settlement: I want a replacement, but it must not be made by the same people who make Whirlpool products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The representative, in fact, has tried to contact me twice. It happened that at those times I was unable to answer my cell phone without being rude to a cashier. I returned both calls, telling the representative the best times to reach me, but that information was ignored. I will take responsibility for neither their inefficiency nor their lack of cooperation.

Regards,

Business

Response:

I have received your follow-up letter regarding [redacted] concerns about her refrigerator repair.

We regret her continued disappointment. Our representative forwarded her information to the service plan administrator and was informed that they contacted her. It is our understanding that the repair was completed. If she has any questions, Warrantech can be reached at (877) 456-9643.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

HH GREG "extended"warranty" is a ripoff...

the "3 year extended warranty " is starts at "date of purchase " so you are actually PAYING for the factory warranty period.

We bought a Kitchenaid dishwasher. The sale in the store went fine, we got a good price, but the deliver was a NIGHTMARE. First of all, they told us they'd call the night before to tell us what time the delivery would be the next day, but they did not call. My husband had to call several times to get an answer. He took half a day off of work and waited, and waited, but they did not show up at all. After a couple of phone calls, h.h. gregg admitted they messed up and they would bring the dishwasher at 7pm after the truck finished all other deliveries. So they did show up, with the dishwasher with a very badly damaged door. After another few phone calls, they agreed to bring another one two days later. So my husband took another half day off of work, and AGAIN, THEY DID NOT SHOW UP with the dishwasher. Several more phone calls, another half day off of work, and THEY DID NOT SHOW UP. Once again, more phone calls, and they finally showed up with the dishwasher and they did give us free install (we had previously planned to install it ourselves), but it still doesn't make up for the THREE half-days of missed work and all the phone calls necessary just to get a non-damaged dishwasher delivered. Please, do yourself a favor and avoid doing business with this company ever again. They frequently did not return phone calls and clearly didn't know what they were doing. After the first error, there should have been a manager taking charge of this and making sure that we got this taken care of quickly and efficiently, but the ball was dropped again and again.

Worst product experience of my lifetime. Purchased a Samsung washer and dryer with 5 year protection plan. After 6 service visits, 62 hours of my time, and 6 weeks without a washer, still waiting for corporate, warranty company for resolution, which they are telling me "is not their problem". What a way to pass the buck. Would never ever purchase anything from them again, but after spending $2,000 and not being able to do laundry, what am I supposed to do? Warranty company is a scam, and corporate relations knows it.