HH Gregg Appliances, Inc.

Review: I had called hh greg warrenty tech for my washer to be fixed it has been over a month and its still not fixed it is under extended warrenty the repair guy they set me up with has never came out to look at the washer the only thing it needs is a new rubber belt on it and the repair guy was telling warrenty tech it needed a new door plus the belt it does not need a new door but their trying to say it was a manerfactior defect and I must pay for the door I should not be responsible for this when the washer is under warrenty I have 3 kids 2 adults in my home ive had to go the laundry mat for the past month because I cannot use my washer that should have already been fixed but hh greg keeps giving me the run aroundDesired Settlement: To have my washer repaired and covered by the warrenty I paid for .or refunded for the washer plus Refunded for having to go to laundry mat

Business

Response:

I have received your letter regarding [redacted] concerns about his washer.

I apologize for any inconvenience Mr. [redacted] experienced. We regret that we were unable to locate a record of the purchase with the information listed in his complaint. If his washer has not yet been repaired, we request that he provide a copy of the purchase invoice so that we can research his concerns further.

We appreciate having the opportunity to answer Mr. [redacted]' complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

here is my invoice of the purchase I made on the washer I bought on 10/21/2010 with a 5 year warrenty. I also feel since it took this company two months to finally have the guy come out to fix it and now its broke again im waiting on repair guy to come back to put a belt on it and fix it when the belt comes in I feel I should be refunded for having to go to the laundry mat spending $20.00 a week for the past 7 weeks now .

Business

Response:

I have received your follow-up letter regarding [redacted] concerns about his washer.

I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they have one repair on file from June of 2013 but no current service requests.

We recommend that Mr. [redacted] contact NEW at (866) 856-0212. It is our understanding that he may have the option to request than an alternate service provider evaluate the washer.

We appreciate having the opportunity to answer Mr. [redacted]' complaint.

Sincerely,

Review: We purchased a fridge and delivery from hhgregg back in august. The delivery drivers removed our front door without approval and broke the door in the process. We have contacted hhgregg several times and have no response.! Including sending an email with pictures. Poor customer service and we will never purchase from hhgregg againDesired Settlement: Fix our door

Business

Response:

October 30, 2014

Review: We purchased a Samsung dishwasher approximately 14-18 months ago. When we purchased the dishwasher the hhgregg installer told us that this was the incorrect model and that we got an upgrade. We started getting multiple issues with the dishwasher getting error codes and began to question the dishwasher. We eventually went back to the store within the warranty period to let them know we were not alright with the upgrade as it was actually a downgrade based upon the reviews and we would like the original dishwasher we purchased. They were disrespectful and said we signed for the upgrade. We asked to be shown the upgrade signature and nothing was ever generated. We have our original paperwork showing what we purchased vs what hhgregg provided. We believe we were taken advantage of and our family and young children our paying the price.Desired Settlement: We are asking for a refund/ store credit and or exchange for the dishwasher that we purchased in the store.

Business

Response:

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the dishwasher.I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern:Thank You for the Elementary response, however the response from HHGREGG is unacceptable and it is referred to as "Consumer Misdirection". The referenced terms and conditions state that returns are accepted within the allotted time frame. This condition references a consumer that has received the goods that they have paid for, which we did not. We are stating that we did not receive the goods that we paid for and we feel we made a "honest Effort" to return the dishwasher that was mistakenly delivered(by HHGREGG) to us for an exchange to the dishwasher that we purchased. HHGREGG'S Invoice "Term's and Conditions" are only Valid if they are signed by the consumer, If HHGREGG would like to reference their term's and conditions, please provide a consumer signed copy for reference. We feel that we were taken advantage of as consumers by HHGREGG not providing the dishwasher we paid for. We believe we were given this dishwasher in an effort for the Big Box Store to move inventory they were unable to sell.Regards,[redacted]

Review: Kitchen Aid Refrigerator that does not work.in June of 2013 I purchased Kitchen Aid appliances ( stove, microwave, dishwasher and a refrigerator). from HHGREGG in Sunrise, FL using my American Express Card as payment. The appliances were all delivered in July of 2013. They all worked well except for the refrigerator. The model number for the 26CU FT Stainless Steel refrigerator is [redacted]. Every 2-3 months the refrigerator would prompt me that I need to replace the filter. Whenever I went to HHGREG to buy the new filters the sales person would tell me that it is not normal for the filter to be replaced that frequently, especially as I advised them the infrequency of the use of the water dispenser. This was the first sign that something was wrong with the refrigerator. Then in July 2014 the ice maker stopped making ice. The refrigerator was by a few days still under the 1 year manufacture warranty; therefore I called Whirlpool, the manufacturer to advise them of the defect. They sent [redacted] appliances out to fix the problem. Well after 7 service visits from [redacted] Appliances and 4 parts replaced in the freezer the refrigerator was still not making ice. I made numerous phone calls , practically everyday for about 3 months I called Whirlpool customer service department complaining that the ice maker was still not making ice. They then decided to send out another appliance company to look at the problem [redacted] Appliances. That company made 2 service calls and then advised Whirpool that they were not able to fix the ice maker and I would need a new refrigerator. I had the old parts that the prior Appliance company, [redacted] Appliance had taken out and replaced and I showed the technician from [redacted] Appliances, and he advised that if they replaced all these various parts there is nothing more that he can do. This was in September of 2014 when [redacted] Appliances repairman advised Whirlpool customer service of this. Whirpool still refused to replace the refrigerator insisting that the manufacturers warranty at this point had expired. However, the problem started in July before the manufacturer's warranty expired. I requested to speak with a supervisor at Whirlpool customer service., and was always told one would calm back but nobody ever did. Finally October 31st, 2014 I received a call from an employee at Whirpool , the first time since the ordeal began in July that anyone from Whirlpool pool was contacting me. The person who called me advised that her name was [redacted], and she was calling from Whirlpool's review board. Based on the information on the report received from the Appliance repair companies that came out in July, August and September, Whirlpool was authorizing that I receive a new refrigerator. She gave me a order number([redacted]) to take to the HHGREGG Store to have them order a new refrigerator. Same model etc. I took the information to the same HHGREGG that I purchased the refrigerator and spoke with the store manager at the time [redacted], who is no longer with HHGregg. He and and one of the sales rep [redacted] worked on locating a new refrigerator for me and advised me that a new one would be delivered on 11/24. The reason for the almost 3 weeks delivery I was told was because this was now considered a special order. Well needless to say Nov 24th came and there wasn't a delivery. I called [redacted] to advise him. He claimed the refrigerator was scheduled to be shipped 11/17 and delivered 11/24 and does not understand why it was not. I then asked to speak with [redacted] the Manager who I dealt with before and was advised he was no longer with HHGREGG. tHE NEW manager I spoke with was [redacted]. After numerous phone calls going to the HHGREGG store I finally received a "new" refrigerator on Friday, January 9th, 2015. Well in late February 2015 the ice maker stopped making ice again. This time is worse the temperature not working. All my food spoiled in theDesired Settlement: DesiredSettlementID: Other (requires explanation) I purchased a 5 year extended warranty when I bough the refrigerator and I called HHGREGG warranty company. They sent Masco Appliances out. The repair person was here on March 18th. He advised that all the freon has leaked out and he had to order parts; however, he is not sure if this will correct the problem as he does not where the freeon leak is coming from. He stated that the refrigerator might be "condemnable." However, we won't know u

Business

Response:

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her refrigerator. I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the manufacturer and was informed that the servicer received parts for the refrigerator. It is our understanding that Ms. [redacted] declined the repair. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I am completely dissatisfied and blown away by the poor service I received recently at the Mishawaka, IN HH Gregg. I purchased a washer/dryer set and explicitly asked the sales agent before purchase when the earliest date for delivery would be as this was a determining factor to my purchase. The sales agent specifically stated I would receive a call Sunday evening, 6/1 to confirm a 3 hour window. I verified that I need the delivery after 4PM as like any other adult - I work during the day and do not have the luxury of taking 3 hours out of my day to sit and wait for a delivery. The sales agent stated this would not be a problem to have the delivery after 4PM. Monday afternoon I finally call them, only to find out the delivery is set for the following Monday, 6/9. They could schedule the delivery for Tuesday 6/3, but told me I had to wait for a callback later on that evening to give me the three hour window - again reiterating I need the delivery after 4PM. The rep I spoke with stated if that time frame didn't work out to call back and reschedule. Finally I get a call saying the delivery time will be between 9:15AM-12:15PM. I immediately call the store and get the same rep I spoke with earlier that afternoon and she places me on hold and then the manager picks up with no explanation. His scope of customer service revolved around phrases like "This is the way we've always done it." And "I've been here 6 years and it's worked this way for everyone else." There was no sense of customer service as the entire call he was speaking over me and interrupting. His only solution was we could push the delivery back another day but there would be no guarantee on the time or that I could wait until Saturday. This defeated the whole purpose of purchasing appliances with the immediate need for delivery discussed at the time of purchase. This experience speaks volumes that this business is simply focused on the sale with no desire to improve customer service or return business. I will never purchase appliances from this store again.

Review: I purchased 3 flat screen TV's on 8/10/2014 from h.h. Gregg in Columbia, SC. My decision to purchase the items was based upon their offer of a $300.00 mail-in rebate. My purchase of these products constituted my acceptance of that offer, creating a binding and enforceable contract between parties.I have performed my obligations under the contract. I paid full purchase price and then completed and mailed the rebate forms that were provided. I included all information requested I order to process my rebate, but to date I have not received a check/gift card in the amount of $300.00I contacted your rebate agents website on numerous occasions and spoke to a representative of the agency on 10/14/14 and was informed that my rebate information was received on 8/16/14 and processed on 8/19/14, yet the rebate has not been delivered as contractually required.I respectfully request that the rebate amount be processed and forwarded to me within 30 days from this notice. Thank you for your prompt attention to and resolution of this matter.

Product_Or_Service: 3 Flat screen TV's, LG 50", Sharp 60"

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I respectfully request to receive full payment of the $300.00 rebate to avoid the need to file a formal complaint with the Federal Trade Commission.

Business

Response:

November 7, 2014

Review: I purchased 6 appliances from HH Gregg in Wilmington, NC, including a washer, dryer, microwave, stovetop/oven, refrigerator, and dishwasher. I was told at the time of purchase that all of my items were in stock and ready for delivery scheduled for 12/2/14. I was scheduled for a 3 hr window on that date, and my husband took off work to facilitate the large delivery. They called at the end of the 3 hr window to say that the delivery truck had broken down 6 hours earlier and that they weren't sure "when we will get to you." I had just had delivery issues from this same store the week prior with the purchase/delivery of a refrigerator for our vacation home. They said that delivery didn't make it on the truck, tried to reschedule, and ended up delivering it at 8 pm, interrupting dinner plans with family in town. I phoned the store to see if another delivery truck could pick up our 6 item delivery and get it to us that day. The appliance manager was rude and unaccomodating. He suggested I call their corporate office to complain. I was given a 800 number but was answered by a local person who said the truck was back and running and that our delivery should still occur that day. After no phone call or delivery after 5 pm, I phoned the store and was put on hold for over 15 minutes. The delivery driver called and said we needed to reschedule for the next day. When they arrived, they had 4 of our appliances, missing the washer and dryer. The delivery men asked me to call the store. I was again put on several long waits (each over 10 minutes). The appliance manager said that the items were no longer in stock and that's why they weren't on the truck. I was charged for these items and told they were in stock at the time of purchase. He said he would have to contact Samsung (the manufacturer) to see if they could reorder it but said it would be another 3-4 weeks before it would get here. I feel I have been given the run around on the phone, experienced very poor customer service, and that HH Gregg did not hold up their end of the purchase contract.

Business

Response:

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the washer and dryer were delivered on 12/6. I have shared her feedback with regional management.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,

[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Have no idea where to get extended warranty service on appliances purchased there. Samsung is stating warranty is void & we can't go through them. We need to get service for our Samsung products. We purchased the extended warranty on ALL of our Samsung products. Samsung is stating that they can't help us. HH Gregg never stated it wasn't through them. We need to find out how to get customer service since we paid A LOT of money to them for these services which are becoming a hassle to deal with. Also second, we never got a warranty book for our double oven. Samsung will ONLY print a pook and staple the pages. Their guy either threw it away in the box or there wasn't one in the box. We didn't notice until after he left. HH Gregg last year stated that they couldn't help us back them. What we need now is to have someone come and put new stickers on the dishwasher. Instead of the Samsung name being engraved on the dishwasher they have stickers! Took the cheap way out. Samsung is supossedly going to send a door bin via my email to Samsung but won't do this. So this needs to go through the extended warranty which I can't seem to figure out how to contact to set up? I have an email and al documentation I can send for the extended warranty, just need to know where to send it. Rediculous this is so hard to get service!Desired Settlement: 1) need to know for future how to set up service for my appliances through my extended warranty purchased 2) need customer service to come to the house and reapply Samsung logo stickers to the dishwasher. 3) need new/original appliance manual for our double oven (I will get you model number for that)

Business

Response:

I have received your letter regarding [redacted] concerns about his appliances.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, he purchased service plans that are administered through Warrantech. If he needs to schedule service during the coverage period, he can contact Warrantech at (877) 456-9643.

We regret that we are unable to honor his request for a technician to visit the home and reattach the serial number tag on the dishwasher. Our representative contacted the manufacturer and they recommended that he keep the serial tag in his records.

We are sending a copy of the range owner's manual to Mr. [redacted]. He should receive it in the next 10-15 days.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can't accept this because last time they said they would send me a copy of it but never did. I want an original one like I should have received when I purchased the range. Please make sure it is an original one and not a copied/stapled one that will fall apart. Thank you very much.

Regards,

Review: I PURCHASED KITCHEN APPLIANCES FROM HH GREGG BOCA RATON LOCATION ON JULY 4 WITH A GUARANTEED DELIVERY DATE OF JULY 8 IT IS NOW JULY 18 AND I STILL DO NOT HAVE MY APPLIANCES. I CANT GET A STRAIGHT ANSWER FROM ANYONE IN THIS CORPORATION FROM THE BOCA LOCATION TO THE CORPORATE OFFICE. I HAVE EXHAUSTED ALL EFFORTS, DEALT WITH EVERY MANAGER IN THAT STORE ONLY TO BE LIED TO EVERY SINGLE TIME! EVERY ASSOCIATE I HAVE DEALT WITH ACTS ANNOYED AND BOTHERED BY MY CALL. I HAVE BEEN HUNG UP ON NUMEROUS TIMES AND MY MESSAGES ARE NEVER RETURNED. THEY SHOULD NOT TELL YOU A DELIVERY IS GOING TO BE MADE WHEN THE ITEM IS NOT IN STOCK. I FEEL SCAMMED! I PAID $2600 TWO WEEKS AGO WITH NOTHING TO SHOW FOR IT AND NO ANSWERS AS TO WHEN I WILL.Desired Settlement: I WOULD LIKE MY APPLIANCES INSTALLED IN MY KITCHEN! NOT AN ANSWER AS TO WHEN IT WILL BE DELIVERED BECAUSE I HAVE HAD THAT THREE TIMES NOW BUT IT HAS YET TO HAPPEN. PLEASE HELP

Business

Response:

I have received your letter regarding [redacted] concerns about her order.

I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that her order was delivered. If she has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: I found a scratch and dent fridge at HHGregg that would fit in my older kitchen. Because I found the fridge, I also purchased a stove, dishwasher, and microwave.

When the delivery truck arrived, the stove was the only item on the truck. HHGregg corrected the delivery problem with the dishwasher and microwave; however they have not yet honored the verbal agreement to subtract the cost of installation from my total bill.

HHGregg told me that the fridge was not in their store, their warehouse, or their delivery trucks. There was no explanation of what happened and no apology. HHGregg offered to upgrade to a newer fridge model for $300. I originally wanted to see the fridge in the store before agreeing, but couldn't find time to visit the store. When I called to process over the phone, HHGregg representatives told me I was required to visit the store. Again, I couldn't find time to go to the store in person and called back the next day to arrange for the $300 upgrade over the phone. HHGregg told me the sale was over and the upgraded fridge cost $3,000. They refused to negotiate back to their original upgrade offer of $300.

I feel that this is a bait and switch situation. I feel that HHGregg personnel purposely delayed completing their $300 upgrade offer (to compensate for selling me a fridge that could not be delivered) because they were purposely waiting for the sale to expire.Desired Settlement: The only reason I purchased a complete set of appliances from HHGregg was because I found the fridge that would fit.

I want the verbal agreement to remove the installation charge for the microwave/dishwasher from my bill honored.

I want a $300 upgrade for the fridge, regardless of what the store sales status is at the moment this is honored.

If HHGregg refuses to honor either of these requests, I prefer a full refund and that HHGregg remove the appliances already delivered from my house.

Business

Response:

November 13, 2014

Review: Complaint taken over the phone by Revdex.com Staff (AI) Consumer purchased a washing machine and was told by the salesperson his payments were $98.00 a month; no mention of interest was advised to the consumer. Consumer has received 2 bills for $112.00. Consumer has paid the machine off in November, in 6 month installments of $98.00. However, no mention of interest was advised to the consumer, and he has recently received bills for interest payments that are due.Desired Settlement: Statement that I paid the washer off in November. I have never received a statement.

Business

Response:

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his account. I apologize for any frustration Mr. [redacted] experienced. We regret that our representatives do not have access to accounts. If he has any questions about the account, the card administrator can be reached at (800) 333-1071. He may have the option to dispute any charges that he feels may be incorrect.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: Purchased a dishwasher, installation package, power cord, delivery and installation and removal from the company. On delivery the installers were more interested in creating excuses why they couldn't install the appliance (no countertop; not next to a kitchen sink; ...) than in doing the work. Purchased appliance is meant to replace a Kenmore appliance purchased and installed from [redacted] 7 years ago with no issue -- It just began leaking. So finally after much haggling I told them to just leave the dishwasher and go. I then contracted an installer who had just inspected the old Kenmore dishwasher, replaced the water hose and diagnosed the leakage. On inspection I realized that the hhgregg crew had not even provided the installation package, or power cord and that they would also not remove the old appliance. I contacted hhgregg and the store manager promised to make things right. I told him I had already contracted someone else because I could not afford to wait any longer -- I had to wait 1 week for the initial install. The manager asked me to go to the store to pick up the missing parts and for "to make things right." When I showed up the same manager I had spoken with on the phone was there and he began to work with me until he became distracted by another customer. Then he turned me over an employee and I was offered a refund on the installation fee and no charge for the installation kit. I explained to him that the reason I was willing to purchase the appliance at the beginning was because of the cheap installation fee and that now I had to pay three times ($150 vice $50) to have the dishwasher installed. He did not care. He told me they were not charging me for delivery and that surprised me because I had been told when I bought the dishwasher that delivery was complimentary. I thanked him for his efforts and left.Desired Settlement: I think it would be fair for hhgregg to refund the entire cost of my installation ($150) because their crew was not able/unwilling to do it and I think the time and effort I had to dedicate to this should be additionally offset with the free installation kit ($29) and the power cord ($9).

Business

Response:

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his installation.I apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer a refund for the amount he requested. However, our personnel did process a refund of $81.78 for the [redacted] installation and the dishwasher installation parts. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Absolutely do not buy anything from h.h. gregg and if you make a mistake and do,don't by any extended warranty. They do not HONOR them,but expect you to pay you're bill.......H.H. GREGG ARE PARASITES TO THE AMERICAN SHOPPER AND WORKERS

Review: On 2/17/14, I purchased a Fridgedaire refrigerator for my mother from HH Gregg. Since delivery, the refrigerator, which is under warranty, has had two major problems. The first problem took over 2 months before a repairman finally fixed it, but only after many, many phone calls to HH Gregg, Fridgedaire, and the repair company, [redacted]. The second problem has continued for over three months. HH Gregg has refused to assist in getting this product repaired. Fridgedaire has made countless promises to repair the product and they blame [redacted] for the problem. [redacted] blames Fridgedaire. While they point the finger, I am without a properly working product and the money that I paid.Desired Settlement: The product is obviously a lemon that cannot (or will not) be repaired and I would like for HH Gregg to take the refrigerator back and fully refund my money.

Business

Response:

November 7, 2014

Review: product was defective and refused delivery on 11/7 and 11/10. No refund has been made even though I have called. It is past the time they told me it would take them to process. they charge my credit card within hours of purchase so I don't think it is unreasonable to expect them to refund the money within 7 days.Desired Settlement: credit my american express card for the full amount of $606.48

Business

Response:

I have received your recent letter regarding [redacted] concerns about her canceled order.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refund was processed. It should post to her account within the next 5-10 business days if it has not done so already.

We appreciate having the opportunity to respond to Ms. [redacted]s complaint.

Sincerely,

Review: I purchased kitchen appliance set from HH Gregg in Concord NC in August 2014, which was advertised to get a rebate of $300. I completed the forms and on website when I tracked the rebate found that I should be expecting it in 30 days. When I contacted them after thirty days I was told the it takes 10 weeks to get the rebate. I received the ecode for rebate via email on December 6. In that EAMIL THER WAS NO MENTION OF EXPIRATION DATE OF THE ECODE. In January when I tried to use that ecode for purchasing washer I found that ecode has expired on December 31. Contacted the Customer service, I was told that the email informing ecode should have the expiration date. I forwarded the email to them showing that there is no mention of expiration date in that email. Now I am being accused of sending the email after deleting the expiration date. I have the original email with me which I can forward to you. Now, what it feels like to me is that they wanted to sell the Kitchen appliance set by offering the rebate, which they did not intend to pay. It took them about 100 days to send me the ecode which, according to them was valid for only 24 days. Is that a fair practice? My rebate tracking number is[redacted] for $300.Desired Settlement: I want the rebate to be issued to me, It can be in the form of store credit for purchasing Washer, I have a gift card to $100 which I want use with it.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that they are sending him a gift card to reimburse him for the rebate.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received a gift card for $300. Thanks for resolving the problem.

Regards,

Review: Purchased a Haier refrigerator, Oct 2012 from HH Gregg. Purchased the 5 yr extended warranty. My refrigerator stopped working June 22, 2013. Contacted HH Gregg and Haier and no-one seems to be communicating. Finally on July 5, 2013 a service man came to look at my refrigerator. He stated and reported to Haier that the Sealed System was broke and unrepairable. Didn't hear anything from anyone and called Haier Mfg. on July 10, 2013. They told me their report shows that my case was closed and I refused to have my refrigerator repaired. I NEVER refused having my refrigerator repaired, the service man told them it was unrepairable. I got a phone call from another repairman on July 11th and he told me he had the parts to repair it. The 1st repairman said it was unrepairable. Haier denied me to have my 7 month old refrigerator replaced, even though I have a warranty with them and was told it was unrepairable. This has been a total nightmare from the time I reported it to HHGregg. If I knew this was going to happen to me, I would have kept notes from the beginning so ALL could read what I have been thru DAILY since reporting this!Desired Settlement: I feel that I deserve a new refrigerator. My frig is only 7 months old and now I have to have a repairman totally tear my refrigerator apart and rebuild it. I did purchase the extended warranty with HHGregg but they tell me that the 1st year is on the manufacturer. All but 1 salesman at HHGregg, it seems I am getting the run around. I just don't feel that I deserve to have a rebuilt refrigerator, I didn't buy a rebuilt one and would like to be made "whole". Thank you.

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about her refrigerator.

I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.

A representative from our corporate office contacted Ms. [redacted] and was informed that the refrigerator is functioning. In the interest of good customer relations, we authorized a $100 refund. If she has any questions, we request that she contact [redacted] at (800) 284-[redacted].

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: My husband and I purchased two recliners and a five-year warranty fro hhgregg in October 2013. We both had recently been diagnosed with cancer and needed chairs that were larger and longer in length. The chairs were delivered and my husband was hospitalized for ten days six days after the chairs were delivered. Upon our return home we began having electrical and structural issues with the chairs (same issues in both chairs) and contacted the store who referred us to service where they sent out a service pack for the electrical issues (this was on 11/08/13). A week later the issues were still not resolved and we contacted customer service again who scheduled a service inspection for these chairs on 11/27/13. The chairs were unusable and sat in the corner of our living room. At the same time my husband had entered hospice care. The service personnel came out to our home inspected and took pictures of these chairs and said these were "junk" with the recommendation that they be returned and that we would hear from the store within two weeks. We did not hear from the store and contacted on 12/11 the store manager, [redacted] who assured us he would look into the matter and get back to us by Friday. We heard nothing from Mr. [redacted] but heard from the phone customer service line. We called back and spoke to [redacted] who was extremely rude and informed us he did not need to tell us who his supervisor was. We were able to be connected with [redacted] who informed us she directly reported to the CEO [redacted]. She said she would contact the store and get back to me that day with a status. She laughed at my daughter and placed her headset down. We have also emailed the online customer service department and were informed that they would give us an in-store credit for the chairs only. We have had these chairs sitting in my living room broken for almost two months. My husband has since passed away and the stress this has caused me and my family as we'll as my husband in his last weeks is upsetting. The $1700 is on our hhgregg credit card so a store credit seems a bit absurd especially given the unresponsiveness and the bad attitudes displayed by the company employees. We have also attempted to contact the hhgregg corporate headquarters with no success. This is a huge bait and switch with the goal being to sell a substandard product with the extended warranty and then to give you the runaround until you accept the in-store credit that you didn't want and/or need.Desired Settlement: A full refund of the price of the two chairs, extended warranty, delivery and sales tax.

Business

Response:

I have received your letter regarding [redacted] concerns about the rediners.

I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we processed a refund in the amount of $1555.18. She should receive It as a credit to her card in the next 30 days.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Review: I went to hhgregg store and Acceptance Now and paid $338.71 down on a washer and dryer on April 4,2014,Then I decided it cost to much to finance so I went back to the store on April 8,2014 to get a refund and hhgreg and Acceptance now refunded $138.17 back on my debit card,and told me to go come and they would call later that day when they get my money,so I went home they did'nt call me ,so I called them later that day and they told me they Did'nt have my money yet, to come in on Apil 9,2014 and they would give me my refund back that day. I went in they told me they still did'nt have my refund.I just want hhgregg and Acceptance Now to give me my refund.Desired Settlement: DesiredSettlementID: Refund

I just want my $200.00 refund.

Business

Response:

I have received your letter regarding [redacted] concerns about her canceled order.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was voided in our system.

Our representatives do not have access to Acceptance Now accounts or the authorization to process refunds. We recommend that she contact Acceptance Now for further assistance.

We appreciate having the opportunity to answer Ms. [redacted]' complaint.

Sincerely,

Review: I HAVE BOUGHT NUMBEROUS TV FROM HERE THE LATEST ONE WAS 04/08/2013 WHICH I BOUGHT THE WARRANTY NOT WANTING TO AT FIRST BUT [redacted] SAID IS WAS WORTH IT BECAUSE IT COVER EVEN IF THE KIDS KNOCK IT OFF WALL OR OFF STAND IT WAS COVER HAVING 7 GRANDCHILDREN THAT WAS SELLING POINT ONLY TO FIND OUT THAT HE HAD LIED I WOULD NOT HAVE GOTTEN IT OTHER WISE I CALLED THE MANAGER HE JUST PUT HIM [redacted])ON PHONE FOR HIM TO MORE OR LESS TELL ME I WAS CRAZY I WILL NEVER BUY ANY THING FROM THEM EVER AGAINDesired Settlement: I WOULD LIKE MY WARRANTY MONEY BACK BECAUSE I WAS MISS LEAD AND TO NEVER SHOP THERE AGAIN

Business

Response:

September 18, 2014