HH Gregg Appliances, Inc.

A gift was purchased for myself, a 40" smart LED TV, on inv.# [redacted], at the 7250 W Cermak Rd, North Riverside, IL 60546. Once I opened the tv it was missing the tv stand. I got the receipt info from the person who gave me the gift so I may contact the store. When contacting the store they stated their was nothing they could do and to call the manufacture. I asked to speak to the store mgr.and I was told he was busy and I could try to call him back. Not asking if I would like to leave a message and he would call me back. I asked for the corporate office number which I called and was hung up on after hikding for over an hour. I called the corporate office number again and had to wait over another hour at which I finally spoke to a gentleman name [redacted]. [redacted] was very nice, he called the store and spoke to [redacted], who I was told was the GM. [redacted] was suppose to be looking to see what he could do to hep and then email [redacted] back. [redacted] called me back later that day and [redacted] had gon home for the day w/o responding. What type of customer service is that. [redacted] explained to me to call [redacted] the next day. I called [redacted] again on 1/14, I was told he didn't come in until 3p. I called at 3:45p, spoke to a lady name [redacted], she told me he was busy and asked if I wanted to leave a message, which I did. I called back at 4:50p and [redacted] answered the phone again and asked if this was Ms. [redacted]. I stated it is, she said I gave [redacted] the message, he will call you back. [redacted] still never called me back. I called [redacted] on 1/15, I asked for [redacted]'s boss, he transferred me where I left a message for [redacted] and he still as of today 1/26 to call me back. I have been trying to work with the manufacture and I am getting the run around all for a tv stand. I work in retail and have share my experience w/friends, family, and customers that I deal with on a daily basis not to purchase anything from HH Gregg bc the don't care about there customers.

Review: In late November, I purchased an entire kitchen suite from HH Gregg. Upon delivery, their delivery men damaged my kitchen floor. Estimates for repairs are over $5,000. Hh Gregg locally has refused to repair my kitchen floor, as well as HH Gregg's insurer, Zurich NA. Consumers should be aware that if they elect to purchase or accept delivery from HH Gregg, and their homes are damaged, that the damages will not be reimbursed or repaired. I feel this falls into the category of poor business practice, and that consumers should be aware that Hh Gregg will accept no liability.Desired Settlement: My kitchen floor repaired/replaced.

Business

Response:

I have received your letter regarding [redacted] concerns about her delivery.

I apologize for any inconvenience Ms. [redacted] experienced. However, our company is not responsible for any damage. Our representative forwarded her information to the appropriate personnel at the delivery contractor. If she has any questions, Incident Tracking Agent [redacted] can be reached at (800) 284-[redacted].

Review: We purchased a Samsung dishwasher approximately 14-18 months ago. When we purchased the dishwasher the hhgregg installer told us that this was the incorrect model and that we got an upgrade. We started getting multiple issues with the dishwasher getting error codes and began to question the dishwasher. We eventually went back to the store within the warranty period to let them know we were not alright with the upgrade as it was actually a downgrade based upon the reviews and we would like the original dishwasher we purchased. They were disrespectful and said we signed for the upgrade. We asked to be shown the upgrade signature and nothing was ever generated. We have our original paperwork showing what we purchased vs what hhgregg provided. We believe we were taken advantage of and our family and young children our paying the price.Desired Settlement: We are asking for a refund/ store credit and or exchange for the dishwasher that we purchased in the store.

Business

Response:

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the dishwasher.I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern:Thank You for the Elementary response, however the response from HHGREGG is unacceptable and it is referred to as "Consumer Misdirection". The referenced terms and conditions state that returns are accepted within the allotted time frame. This condition references a consumer that has received the goods that they have paid for, which we did not. We are stating that we did not receive the goods that we paid for and we feel we made a "honest Effort" to return the dishwasher that was mistakenly delivered(by HHGREGG) to us for an exchange to the dishwasher that we purchased. HHGREGG'S Invoice "Term's and Conditions" are only Valid if they are signed by the consumer, If HHGREGG would like to reference their term's and conditions, please provide a consumer signed copy for reference. We feel that we were taken advantage of as consumers by HHGREGG not providing the dishwasher we paid for. We believe we were given this dishwasher in an effort for the Big Box Store to move inventory they were unable to sell.Regards,[redacted]

Review: I bought a tv online and they charged me for 2 TV's and failed to put the money back on my card from the other tv. Its's been over a week now. ON January 10th, I had purchased a tv from hhgreg online. As I proceeded to check out I got the email confirmation that my order was placed. The tv was only $427.99. I had checked my bank account after the purchase and saw that the took out $855.98. So that morning I went into hhgreg and told them about it and they said that money will go back on my card between 3-5 business days. I ended up paying $200 more and purchasing a bigger tv but the other tv was suppose to be canceled and put back on my card. Today, being January 17th, has been 7 days. I just called the hhgreg customer support and now they're telling me that it will be another 5-7 business days. I am not happy about this, I am not satisfied with hhgreg and I will NOT be making another purchase with them ever again. I need this money back in my account now.Desired Settlement: I demand to have this money back in my account today and if not I expect some more money back from the tv I bought for my inconvenience. I work retail and I am a manager and this is NOT professional and certainly not taking care of the customer.

Business

Response:

I have received your letter regarding [redacted] concerns about his order.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Mr. [redacted]s complaint.

Sincerely,

Review: I purchased 6 appliances from HH Gregg in Wilmington, NC, including a washer, dryer, microwave, stovetop/oven, refrigerator, and dishwasher. I was told at the time of purchase that all of my items were in stock and ready for delivery scheduled for 12/2/14. I was scheduled for a 3 hr window on that date, and my husband took off work to facilitate the large delivery. They called at the end of the 3 hr window to say that the delivery truck had broken down 6 hours earlier and that they weren't sure "when we will get to you." I had just had delivery issues from this same store the week prior with the purchase/delivery of a refrigerator for our vacation home. They said that delivery didn't make it on the truck, tried to reschedule, and ended up delivering it at 8 pm, interrupting dinner plans with family in town. I phoned the store to see if another delivery truck could pick up our 6 item delivery and get it to us that day. The appliance manager was rude and unaccomodating. He suggested I call their corporate office to complain. I was given a 800 number but was answered by a local person who said the truck was back and running and that our delivery should still occur that day. After no phone call or delivery after 5 pm, I phoned the store and was put on hold for over 15 minutes. The delivery driver called and said we needed to reschedule for the next day. When they arrived, they had 4 of our appliances, missing the washer and dryer. The delivery men asked me to call the store. I was again put on several long waits (each over 10 minutes). The appliance manager said that the items were no longer in stock and that's why they weren't on the truck. I was charged for these items and told they were in stock at the time of purchase. He said he would have to contact Samsung (the manufacturer) to see if they could reorder it but said it would be another 3-4 weeks before it would get here. I feel I have been given the run around on the phone, experienced very poor customer service, and that HH Gregg did not hold up their end of the purchase contract.

Business

Response:

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the washer and dryer were delivered on 12/6. I have shared her feedback with regional management.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,

[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased 3 flat screen TV's on 8/10/2014 from h.h. Gregg in Columbia, SC. My decision to purchase the items was based upon their offer of a $300.00 mail-in rebate. My purchase of these products constituted my acceptance of that offer, creating a binding and enforceable contract between parties.I have performed my obligations under the contract. I paid full purchase price and then completed and mailed the rebate forms that were provided. I included all information requested I order to process my rebate, but to date I have not received a check/gift card in the amount of $300.00I contacted your rebate agents website on numerous occasions and spoke to a representative of the agency on 10/14/14 and was informed that my rebate information was received on 8/16/14 and processed on 8/19/14, yet the rebate has not been delivered as contractually required.I respectfully request that the rebate amount be processed and forwarded to me within 30 days from this notice. Thank you for your prompt attention to and resolution of this matter.

Product_Or_Service: 3 Flat screen TV's, LG 50", Sharp 60"

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I respectfully request to receive full payment of the $300.00 rebate to avoid the need to file a formal complaint with the Federal Trade Commission.

Business

Response:

November 7, 2014

Review: Purchased a dishwasher, installation package, power cord, delivery and installation and removal from the company. On delivery the installers were more interested in creating excuses why they couldn't install the appliance (no countertop; not next to a kitchen sink; ...) than in doing the work. Purchased appliance is meant to replace a Kenmore appliance purchased and installed from [redacted] 7 years ago with no issue -- It just began leaking. So finally after much haggling I told them to just leave the dishwasher and go. I then contracted an installer who had just inspected the old Kenmore dishwasher, replaced the water hose and diagnosed the leakage. On inspection I realized that the hhgregg crew had not even provided the installation package, or power cord and that they would also not remove the old appliance. I contacted hhgregg and the store manager promised to make things right. I told him I had already contracted someone else because I could not afford to wait any longer -- I had to wait 1 week for the initial install. The manager asked me to go to the store to pick up the missing parts and for "to make things right." When I showed up the same manager I had spoken with on the phone was there and he began to work with me until he became distracted by another customer. Then he turned me over an employee and I was offered a refund on the installation fee and no charge for the installation kit. I explained to him that the reason I was willing to purchase the appliance at the beginning was because of the cheap installation fee and that now I had to pay three times ($150 vice $50) to have the dishwasher installed. He did not care. He told me they were not charging me for delivery and that surprised me because I had been told when I bought the dishwasher that delivery was complimentary. I thanked him for his efforts and left.Desired Settlement: I think it would be fair for hhgregg to refund the entire cost of my installation ($150) because their crew was not able/unwilling to do it and I think the time and effort I had to dedicate to this should be additionally offset with the free installation kit ($29) and the power cord ($9).

Business

Response:

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his installation.I apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer a refund for the amount he requested. However, our personnel did process a refund of $81.78 for the [redacted] installation and the dishwasher installation parts. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: Complaint taken over the phone by Revdex.com Staff (AI) Consumer purchased a washing machine and was told by the salesperson his payments were $98.00 a month; no mention of interest was advised to the consumer. Consumer has received 2 bills for $112.00. Consumer has paid the machine off in November, in 6 month installments of $98.00. However, no mention of interest was advised to the consumer, and he has recently received bills for interest payments that are due.Desired Settlement: Statement that I paid the washer off in November. I have never received a statement.

Business

Response:

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his account. I apologize for any frustration Mr. [redacted] experienced. We regret that our representatives do not have access to accounts. If he has any questions about the account, the card administrator can be reached at (800) 333-1071. He may have the option to dispute any charges that he feels may be incorrect.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I PURCHASED KITCHEN APPLIANCES FROM HH GREGG BOCA RATON LOCATION ON JULY 4 WITH A GUARANTEED DELIVERY DATE OF JULY 8 IT IS NOW JULY 18 AND I STILL DO NOT HAVE MY APPLIANCES. I CANT GET A STRAIGHT ANSWER FROM ANYONE IN THIS CORPORATION FROM THE BOCA LOCATION TO THE CORPORATE OFFICE. I HAVE EXHAUSTED ALL EFFORTS, DEALT WITH EVERY MANAGER IN THAT STORE ONLY TO BE LIED TO EVERY SINGLE TIME! EVERY ASSOCIATE I HAVE DEALT WITH ACTS ANNOYED AND BOTHERED BY MY CALL. I HAVE BEEN HUNG UP ON NUMEROUS TIMES AND MY MESSAGES ARE NEVER RETURNED. THEY SHOULD NOT TELL YOU A DELIVERY IS GOING TO BE MADE WHEN THE ITEM IS NOT IN STOCK. I FEEL SCAMMED! I PAID $2600 TWO WEEKS AGO WITH NOTHING TO SHOW FOR IT AND NO ANSWERS AS TO WHEN I WILL.Desired Settlement: I WOULD LIKE MY APPLIANCES INSTALLED IN MY KITCHEN! NOT AN ANSWER AS TO WHEN IT WILL BE DELIVERED BECAUSE I HAVE HAD THAT THREE TIMES NOW BUT IT HAS YET TO HAPPEN. PLEASE HELP

Business

Response:

I have received your letter regarding [redacted] concerns about her order.

I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that her order was delivered. If she has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

I am completely dissatisfied and blown away by the poor service I received recently at the Mishawaka, IN HH Gregg. I purchased a washer/dryer set and explicitly asked the sales agent before purchase when the earliest date for delivery would be as this was a determining factor to my purchase. The sales agent specifically stated I would receive a call Sunday evening, 6/1 to confirm a 3 hour window. I verified that I need the delivery after 4PM as like any other adult - I work during the day and do not have the luxury of taking 3 hours out of my day to sit and wait for a delivery. The sales agent stated this would not be a problem to have the delivery after 4PM. Monday afternoon I finally call them, only to find out the delivery is set for the following Monday, 6/9. They could schedule the delivery for Tuesday 6/3, but told me I had to wait for a callback later on that evening to give me the three hour window - again reiterating I need the delivery after 4PM. The rep I spoke with stated if that time frame didn't work out to call back and reschedule. Finally I get a call saying the delivery time will be between 9:15AM-12:15PM. I immediately call the store and get the same rep I spoke with earlier that afternoon and she places me on hold and then the manager picks up with no explanation. His scope of customer service revolved around phrases like "This is the way we've always done it." And "I've been here 6 years and it's worked this way for everyone else." There was no sense of customer service as the entire call he was speaking over me and interrupting. His only solution was we could push the delivery back another day but there would be no guarantee on the time or that I could wait until Saturday. This defeated the whole purpose of purchasing appliances with the immediate need for delivery discussed at the time of purchase. This experience speaks volumes that this business is simply focused on the sale with no desire to improve customer service or return business. I will never purchase appliances from this store again.

Review: Have no idea where to get extended warranty service on appliances purchased there. Samsung is stating warranty is void & we can't go through them. We need to get service for our Samsung products. We purchased the extended warranty on ALL of our Samsung products. Samsung is stating that they can't help us. HH Gregg never stated it wasn't through them. We need to find out how to get customer service since we paid A LOT of money to them for these services which are becoming a hassle to deal with. Also second, we never got a warranty book for our double oven. Samsung will ONLY print a pook and staple the pages. Their guy either threw it away in the box or there wasn't one in the box. We didn't notice until after he left. HH Gregg last year stated that they couldn't help us back them. What we need now is to have someone come and put new stickers on the dishwasher. Instead of the Samsung name being engraved on the dishwasher they have stickers! Took the cheap way out. Samsung is supossedly going to send a door bin via my email to Samsung but won't do this. So this needs to go through the extended warranty which I can't seem to figure out how to contact to set up? I have an email and al documentation I can send for the extended warranty, just need to know where to send it. Rediculous this is so hard to get service!Desired Settlement: 1) need to know for future how to set up service for my appliances through my extended warranty purchased 2) need customer service to come to the house and reapply Samsung logo stickers to the dishwasher. 3) need new/original appliance manual for our double oven (I will get you model number for that)

Business

Response:

I have received your letter regarding [redacted] concerns about his appliances.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, he purchased service plans that are administered through Warrantech. If he needs to schedule service during the coverage period, he can contact Warrantech at (877) 456-9643.

We regret that we are unable to honor his request for a technician to visit the home and reattach the serial number tag on the dishwasher. Our representative contacted the manufacturer and they recommended that he keep the serial tag in his records.

We are sending a copy of the range owner's manual to Mr. [redacted]. He should receive it in the next 10-15 days.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can't accept this because last time they said they would send me a copy of it but never did. I want an original one like I should have received when I purchased the range. Please make sure it is an original one and not a copied/stapled one that will fall apart. Thank you very much.

Regards,

Review: I found a scratch and dent fridge at HHGregg that would fit in my older kitchen. Because I found the fridge, I also purchased a stove, dishwasher, and microwave.

When the delivery truck arrived, the stove was the only item on the truck. HHGregg corrected the delivery problem with the dishwasher and microwave; however they have not yet honored the verbal agreement to subtract the cost of installation from my total bill.

HHGregg told me that the fridge was not in their store, their warehouse, or their delivery trucks. There was no explanation of what happened and no apology. HHGregg offered to upgrade to a newer fridge model for $300. I originally wanted to see the fridge in the store before agreeing, but couldn't find time to visit the store. When I called to process over the phone, HHGregg representatives told me I was required to visit the store. Again, I couldn't find time to go to the store in person and called back the next day to arrange for the $300 upgrade over the phone. HHGregg told me the sale was over and the upgraded fridge cost $3,000. They refused to negotiate back to their original upgrade offer of $300.

I feel that this is a bait and switch situation. I feel that HHGregg personnel purposely delayed completing their $300 upgrade offer (to compensate for selling me a fridge that could not be delivered) because they were purposely waiting for the sale to expire.Desired Settlement: The only reason I purchased a complete set of appliances from HHGregg was because I found the fridge that would fit.

I want the verbal agreement to remove the installation charge for the microwave/dishwasher from my bill honored.

I want a $300 upgrade for the fridge, regardless of what the store sales status is at the moment this is honored.

If HHGregg refuses to honor either of these requests, I prefer a full refund and that HHGregg remove the appliances already delivered from my house.

Business

Response:

November 13, 2014

Review: We purchased a new refrigerator from this store back in May to put in our brand new house that was just completed being built. We had the HH Gregg team deliver and install our refrigerator the following Saturday after it was purchased. After a couple weeks after being installed we began noticing bubbling on our floor molding in the downstairs bathroom and hallway which is on the opposite side of the wall of the refrigerator. We contacted our builder thinking it was a defective construction issue. The construction manager discovered water puddling behind the refrigerator after investigating further and sent out a plumber to investigate the leak and found it to be from a loose water hose connection that was caused by the HH Gregg installation team. My wife has called the store repeatedly to have this addressed and told month after month that I would be handled by their claims department. We stressed from the beginning that this is water damage and needs to be addressed quickly because we are afraid we may get mold damage along with the cosmetic damage. My wife has called this store repeatedly and spoke with the manager at the store handling claims I believe by the name of [redacted] who will never return her calls and accept responsibility for the damage caused to our new home and make it right. I have bought HH Gregg products in the past and this experience has left a horrible taste in my mouth about the company and I will never purchase another product or recommend anyone buying anything from this company if this isn't made right in the very near future. I'm reaching out to the Revdex.com for assistance in this matter of horrendous customer service. If they continue to ignore the damage the have negligently caused to our new home we will continue our fight on this to social media, yelp, google reviews, and take this to the court system.Desired Settlement: Repair the damaged caused to our brand new home

Business

Response:

October 30, 2014

Review: I purchased kitchen appliance set from HH Gregg in Concord NC in August 2014, which was advertised to get a rebate of $300. I completed the forms and on website when I tracked the rebate found that I should be expecting it in 30 days. When I contacted them after thirty days I was told the it takes 10 weeks to get the rebate. I received the ecode for rebate via email on December 6. In that EAMIL THER WAS NO MENTION OF EXPIRATION DATE OF THE ECODE. In January when I tried to use that ecode for purchasing washer I found that ecode has expired on December 31. Contacted the Customer service, I was told that the email informing ecode should have the expiration date. I forwarded the email to them showing that there is no mention of expiration date in that email. Now I am being accused of sending the email after deleting the expiration date. I have the original email with me which I can forward to you. Now, what it feels like to me is that they wanted to sell the Kitchen appliance set by offering the rebate, which they did not intend to pay. It took them about 100 days to send me the ecode which, according to them was valid for only 24 days. Is that a fair practice? My rebate tracking number is[redacted] for $300.Desired Settlement: I want the rebate to be issued to me, It can be in the form of store credit for purchasing Washer, I have a gift card to $100 which I want use with it.

Business

Response:

January 15, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that they are sending him a gift card to reimburse him for the rebate.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received a gift card for $300. Thanks for resolving the problem.

Regards,

Review: we purchased Frigidare Gallery refrigerator approximately 6 weeks ago and fridge has never worked right We have had an Appliance Center in Kannapolis come out 3 times and he can not fix the issue. The worst part about all of this is the fact that everyone involved just wants to ignore the issue HH Gregg does not care, the Appliance Center repairman ([redacted]) does not care and the representative from Frigidare that was contacted does not care. For example [redacted] came out of Friday 10/17 changed a part, on 10/18 we got out of bed that morning and fridge was only 42 degrees. Again we had to throw away food. HH Gregg says they just sale them they can't fix them. But they didn't care to take our money (more that 2 thousand dollars). If I walked into there store and walked out with a 2000 dollar item they would prosecute. But they can take our money and not care if the product they sale us works or not. A refrigerator is a necessity to life. We can't afford to eat out and we sure can't afford to keep throwing away food We think we should get a new fridge since they can't fix this one. HH Gregg says they can eventually get it fixed. Well if that is the case they can fix it and use it themselves, we want a new one that works. I don't know of anybody that would pay this much money for a refrigerator and not get upset when they have to keep throwing away food when it craps out again. This is not acceptable, and neither HH Gregg, Frigidare representatives or Appliance repairman are doing anything. They won't even return calls, they don't care. I am not going to stop until something changes I do not care how many complaints I have to file and I don't care who I have to contact to do so I will contact every tv station, newspaper, internet information site everything I can do. I will contact the legal department at my place of employment for assistance. I am not going to throw away 2000 dollars and not have a refrigerator

Product_Or_Service: Frigidare Gallery Refrigerator

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want this piece of junk replaced. 3 service calls, with another scheduled tomorrow for a fridge that is 6 weeks old and has never worked right and no repair has worked and the technicians seems to have absolutely no idea how to fix it. I want a new refrigerator!

Business

Response:

October 30, 2014

Review: product was defective and refused delivery on 11/7 and 11/10. No refund has been made even though I have called. It is past the time they told me it would take them to process. they charge my credit card within hours of purchase so I don't think it is unreasonable to expect them to refund the money within 7 days.Desired Settlement: credit my american express card for the full amount of $606.48

Business

Response:

I have received your recent letter regarding [redacted] concerns about her canceled order.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refund was processed. It should post to her account within the next 5-10 business days if it has not done so already.

We appreciate having the opportunity to respond to Ms. [redacted]s complaint.

Sincerely,

Review: I HAVE BOUGHT NUMBEROUS TV FROM HERE THE LATEST ONE WAS 04/08/2013 WHICH I BOUGHT THE WARRANTY NOT WANTING TO AT FIRST BUT [redacted] SAID IS WAS WORTH IT BECAUSE IT COVER EVEN IF THE KIDS KNOCK IT OFF WALL OR OFF STAND IT WAS COVER HAVING 7 GRANDCHILDREN THAT WAS SELLING POINT ONLY TO FIND OUT THAT HE HAD LIED I WOULD NOT HAVE GOTTEN IT OTHER WISE I CALLED THE MANAGER HE JUST PUT HIM [redacted])ON PHONE FOR HIM TO MORE OR LESS TELL ME I WAS CRAZY I WILL NEVER BUY ANY THING FROM THEM EVER AGAINDesired Settlement: I WOULD LIKE MY WARRANTY MONEY BACK BECAUSE I WAS MISS LEAD AND TO NEVER SHOP THERE AGAIN

Business

Response:

September 18, 2014

Review: On 2/17/14, I purchased a Fridgedaire refrigerator for my mother from HH Gregg. Since delivery, the refrigerator, which is under warranty, has had two major problems. The first problem took over 2 months before a repairman finally fixed it, but only after many, many phone calls to HH Gregg, Fridgedaire, and the repair company, [redacted]. The second problem has continued for over three months. HH Gregg has refused to assist in getting this product repaired. Fridgedaire has made countless promises to repair the product and they blame [redacted] for the problem. [redacted] blames Fridgedaire. While they point the finger, I am without a properly working product and the money that I paid.Desired Settlement: The product is obviously a lemon that cannot (or will not) be repaired and I would like for HH Gregg to take the refrigerator back and fully refund my money.

Business

Response:

November 7, 2014

Review: We are a general contracting company that buys and installs products for our company. We currently bought a dishwasher from HHGregg that was defective. The dishwasher was not properly draining, it leaked from the bottom, and the seal at the bottom was defective. We tried to contact HHGregg because the product was under warranty and they were unable to help us. We had to go through the dishwasher maker to find out where we could receive service.Desired Settlement: We would like a refund for this defective product.

Business

Response:

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] concerns about the dishwasher.I apologize for any inconvenience he experienced. However, we are unable to offer authorize a refund. As indicated on the back of our invoices, the return period is 30 days.We were unable to locate a record of the purchase to which he referred. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: I went to hhgregg store and Acceptance Now and paid $338.71 down on a washer and dryer on April 4,2014,Then I decided it cost to much to finance so I went back to the store on April 8,2014 to get a refund and hhgreg and Acceptance now refunded $138.17 back on my debit card,and told me to go come and they would call later that day when they get my money,so I went home they did'nt call me ,so I called them later that day and they told me they Did'nt have my money yet, to come in on Apil 9,2014 and they would give me my refund back that day. I went in they told me they still did'nt have my refund.I just want hhgregg and Acceptance Now to give me my refund.Desired Settlement: DesiredSettlementID: Refund

I just want my $200.00 refund.

Business

Response:

I have received your letter regarding [redacted] concerns about her canceled order.

I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was voided in our system.

Our representatives do not have access to Acceptance Now accounts or the authorization to process refunds. We recommend that she contact Acceptance Now for further assistance.

We appreciate having the opportunity to answer Ms. [redacted]' complaint.

Sincerely,