HH Gregg Appliances, Inc.

Review: Ordered a tablet PC fom HHGregg on May 9, 2014 for $275.51. Order [redacted]. The tablet was received as if it were a store return. It had a loose bezel on the rght side and a smear on the screen. I called customer service so I could return it. I was told UPS would pick it up. I am not home during the day so I asked if I could leave it by the door as was told I could not. I asked for a label to be sent to me so I could drop ot off at UPS. The ep sad they could not send a label. At that point I shipped it ot myself via UPS track number [redacted]. The tablet was received by HHGregg on May 14, 2014. That was 25 days ago.

I spoke with a rep. on May 31st who sad she pt all the info in bt couldn't do anything il Monday. When called Monday that previous rep. did nothing. The rep. I spoke to on Monday was rde and nasty and stated I will be getting a response by Wednesday June 4th. I never got a response. now, t s almost 4 weeks since they received the return and nothing. No refund, no response. I just want a refund and to never do business with this company again.Desired Settlement: refund

Business

Response:

I have received your letter regarding [redacted] experienced with the return of the tablet.

I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.

Review: On 9 Mar '14 I purchased appliances. Delivery was $80.00, with a rebate for $80.00 cash card or $100.00 card for store credit. I filled out/dent in the correct paperwork within three weeks.

By 22 May '14 I had not yet received my rebate, which they said should have been issued in 4 - 6 weeks. I was shopping around for a new TV set, and thought maybe I could get an in-store credit in lieu of the rebate. I went to the HHGregg store in Newport News Virginia where I had bought the appliances. I talked to the store manager who called the rebate center. He was told that the rebate had been issued on 11 April. I never received a rebate from HHGregg. I asked the store manager about cancelling the rebate and giving me store credit, which I would apply to a purchase that day. He said he didn't know if he could do that. I gave him my phone number and told him I was going over to Best Buy to compare pricing and please give me a call when he found out if he could arrange the credit and cancel the rebate. He called a little later and said he could not. I was told that the rebate was being reissued.

On 7 June I still had not received the rebate. I called the rebate center myself and explained the situation to them. I was told by a customer service agent named [redacted] that the rebate was cancelled and that a store credit had been issued. I asked to speak to a supervisor and spoke with a gentleman named [redacted], employee number [redacted]. I went through the scenario again and he told me the same, a store credit had been issued. I told him I was told differently by the store manager. He said he would cancel the store credit and reissue the Visa card for the rebate.

I then called HHGregg customer service, (7 Jun) to lodge a complaint on the whole rebate process. I was told by the customer service agent that she could not see where a store credit had been issued. I told them I suspected a scam going on, making the process so difficult that a customer would just give up.

I have been told so many different stories here that I feel inclined to make this complaint, my very first as a consumer. I think the company is running a scam on the rebate, with the intent to only give them after numerous complaints. I understand that $100 is small in comparison to the other complaints you may receive. However, this is a pretty big company, and if they did this to a lot of customers it would eventually lead to a large dollar amount.Desired Settlement: I want my $100 store credit VISA card as promised. On 7 Jun the rebate center supervisor named above said he would reissue the card, and I should receive it in 2 - 3 weeks. I would also like the Revdex.com to look into HHGregg's rebate operation to see if this is happening to any other customers, and enforce HHGregg to honor their rebate policy to all of their customers.

Business

Response:

I have received your letter regarding Mr. [redacted]s concerns about his rebate.

I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebate. He should receive it in the next 30 days.

We appreciate having the opportunity to answer Ms. [redacted]'s complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I spoke with customer service close to a month ago, they promised me the same thing, that they would process another rebate and I should receive it in two to three weeks. I still have not received it as of yet, including today's mail.

This leads to further my suspicions that this whole thing is a scam to make customers give up on their due refund, and another reason why I should never shop at this chain or encourage others to do so.

Send me my rebate for $100.00 store credit immediately. Three months is way too long for this to be going on. I am debating as whether or not to contact my local news station, WAVY 10 in Hampton Roads. Their "10 on your Side" segment really likes stories like this.

Business

Response:

I have received your follow-up letter regarding [redacted] concerns about his rebate.

We regret his continued disappointment. Our corporate office processed a refund of the delivery charge to reimburse him for the rebate. We also authorized a $100 gift card. He should receive it in the next 30 days if he has not received it already.

We appreciate having the opportunity to answer Ms. [redacted]s complaint.

Sincerely,

Review: I purchased a tv from hhgreg on 3/1/11 and was talked into buying a warranty for 199.99, I was told buy the sales man that the warranty would cover anything if the tv fell, if it was dropped, anything. My family room flooded and we quickly had to move furniture out and some how in the process the tv screen has a crack on the inside screen, you can not feel on the outside. I called Hhgreg and spoke with a manger who informed me that my tv was not covered. My mom called and spoke with [redacted] which was her sales person and he stated that he dont doubt that my sales person [redacted] told me that but he was no longer with the company so there was nothing they could do. I feel as if I was scammed into buying the warranty and now I am out a Tv and the money I thought was paid to cover the tv

Business

Response:

August 22, 2014

Review: I purchased a LG washer and dryer from HHgregg they sold me an extended warranty. My washer broke down August23 I called the warranty company they sent out a repair guy, he says it needs parts. he has to wait for warranty company to ok parts so I go around and around with warranty people finally the repair guy comes back out with parts onFriday September 12th he says the part we've been waiting on for weeks is defective and my washer needs more parts than the original repair guy says? So now I have to wait once again on the repair people to get approval from warranty people for the parts? here it is over 1 month later and I'm still without a washer! Going to the laundry mat every Friday for a family of 6 spending 30-40 dollars. This is not fair at all to consumers who buy the extended warranty thinking it helps when in fact its a joke!Desired Settlement: I want my washer fixed now or declared under lemon law (which I am told is included in my extended warranty) I have called the store 3 times and totally disregard. I even went to store personally and manager said he sent an email and someone would get back to me LOL THAT WAS A WEEK AGO!

Business

Response:

October 16, 2014

Review: I purchased a service agreement when I bought a new audio video receiver. After about 6 months it stopped working. I took the device to the store on August 30,2014. I still do not have the unit. I was expecting them to just exchange the unit, but they explained to me that they had to follow the manufactures warranty and send it out to repair. Even though the extended service brochure claims to "Go above and beyond the manufactures warranty" and "provide faster service. Saves Time". I have made many phone calls, all of which ended with a promise of a call back. I have only received two phone calls back.Desired Settlement: I would like for someone to tell me when I will have a unit back. Either my unit or an exchanged unit. I refuse to wait another month for someone to figure this out. I honestly do not think it is fair that I have to wait this long.

Business

Response:

October 30, 2014

Review: I purchased a TV on 8-22-14 total price 4297.99, free per HHG/Samsung sound bar total 249.99 and extended warranty of 799.99 with the credit of the sound bar of 249.99 which is what my sale invoice shows. Every wk I've watched the TV for price check since HHGregg gives low price guarantee after 90 day purchase. Last night I called HHGregg and the TV is discounted by 500.00 with purchase price 3797.99. They said they would price match and credit my acct. so I went in to have the credit applied last night. When they pulled up my inv on their computer they showed a different purchase price for my TV showing at 4058.61. They said they could only give me the diff of the 4058.61 to the current price of 3797.99 which only came to 260.62 / tax total reimbursement of 276.26, not 500.00. I question why they show I pd 4058.61 not the full TV purchase price of 4297.99 (which is what I pd for it). They said nothing is free so during the transaction and during the computer keying on their part they must have subtracted the sound bar from the TV purchase price. This is not only unfair to me the consumer but also fraud on their part for the advertising, changing "my" purchase price, lying and not giving me the full credit of the "price match". I pd full price and I should get the price match on my purchase amount. This is fraud on the sound bar being free per Samsung, fraud in changing my price "on their end" fraud advertising regarding the sound bar and fraud on the price match advertising aspect. To be frank I'm just appalled that they changed a purchase price, how can this happen how can they legally do this?Desired Settlement: Desired Settlement is several suggestions above but the main one for me that I selected is I want the remaining money owed to me for the price match difference. I should have been credited the full 500.00 / tax difference. They also can not advertise price match on purchase price and not comply let alone have a different purchase price for an item in their computer verse what my receipt shows THAT IS FRUAD written all over it. Personally I would love to move forward with this in a law suite because I can tell you I'm not the only consumer they have done this to. You can't change something and make it look like we pd less for an item then what we actually did, period!!! This was the most expensive TV in their store, the most high tech TV in their store and I expect to be treated with respect and honor their policy.

Business

Response:

November 7, 2014

Review: Purchased a refrigerator 22 months ago and a 5 year service protection plan. Refrigerator was $2000. Started noticing a loud noise coming from the refrigerator and a large block of ice in the refrigerator compartment against the back wall under the ice maker. Called the number on the HH GREGG receipt and pressed the option for filing a warranty claim. Got connected to a young lady that asked what the issue was, so when I explained the loud knocking noise and the block of of ice in the refrigerator, she proceeded to ask me a couple of general questions. (Was the fridge at the address on the receipt? Has the unit been used according to manufacturers specifications? Was it working when delivered?) My answers were Yes. How does the manufacturer specify that I use a refrigerator other than its intended use, and it was delivered 22 months ago do you really think I kept it that long and it wasn't working. After that she stated that they denied the claim because they wouldn't come out for a noise. Called back, spoke to someone else and they setup dispatch. They never called. A day later the fridge is not freezing or cooling and I am now being told that they cannot get anyone out for 8 days. Lost all my food and still no one to look at refrigerator. Here is the list of names of people that I dealt with during this ordeal [redacted] ID- [redacted], [redacted], [redacted], and [redacted].Desired Settlement: I would just like a refrigerator that works, or at lest honor the $250 protection plan that I purchased and dispatch someone to repair.

Business

Response:

November 13, 2014

Review: brought a range on line ne595r0as ww which shows a picture on their web as a fully white range white glass door window and white glass cook top, the store they delivered was with a black glass door and black glass cook top nothing like the picture , even thru product code the same? w.w at the end of codes should stand for white on white. after calling the online customer service said to call the store, then called the store no manager call back got manager and he could not do anything? if I want the stove picked up I could pay to have it pick up or I could take it back to the store. and have no stove because can't get old one back.so its my lose that they have a false and misleading picture on line with a bad product code that goes to a different looking range. no I sorry or we'll get the picture down aspa or have a couple of bucks for us have a fraud picture of a product upDesired Settlement: find a white on white range of same or better level and replace free of charge

Business

Response:

We have received your letter regarding [redacted] concerns about the range.

I apologize for any inconvenience Mr. [redacted] experienced. I have shared his comments about the website image with the appropriate personnel.

It is my understanding that he had the option to decline delivery of the product at the time of delivery. We also offer a 30-day return period. If Mr. [redacted] returns the range, we can offer to reimburse him for the pickup charge. For reimbursement, we request that he send the receipt to the following address.

Corporate Office, h.h. gregg

Attn. Communications Department 4151 E. 96th Street

Indianapolis, IN 46240

We appreciate having the opportunity to answer Mr. [redacted]' complaint.

Sincerely,

Review: On 11/16/14 I placed an order for 3 Durablend electronic Recliners via the HH Gregg website to be delivered to the Heath, Ohio store. On 11/19/14 I received an email stating that my 3 recliners were available for pickup and I had 14 days to pick them, up. On 11/26/14 I called the store and was informed that yes, my 3 recliners were there. I informed them I would be there on 12/1/14 to pick them up (day 12) and was told that's fine. On 12/1/14 my husband and I drove the 45 minutes to the Heath, Ohio store to pick them up. We were told that they only had 2 chairs. I had already paid for 3 chairs and had been told they were THERE!! The manager "[redacted]" told me "Oh the other one must have gotten sold or been opened to put on display" WHAT??? I PAID for 3!! She then told us she can't get any more of them because they are discontinued and refunded my money for 1. I NEED 3 of them as I have 3 kids!! I trusted HH Gregg with their Christmas gifts and now I am missing 1!! I called customer service who just say "We apologize" I don't want your apologies! I WANT MY 3rd CHAIR!! NEW!! Not a floor model unless HEAVILY discounted! I feel ripped off!! HH Gregg enter into a contract with me to sell me 3 chairs, took my money, stated they were in, then said "Sorry"!!!Desired Settlement: I would like the 3rd chair (new in box) delivered to my house!!

Business

Response:

We have received your letter regarding[redacted] concerns about her order.

I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. Our records indicate that the chair was disontinued. A refund for the chair was processed.

We appreciate having the opportunity to respond to Ms. [redacted]s complaint.

Sincerely,

Review: Purchased a sectional sofa that was in the sales flier, using my Hhgregg card as well as my debit card. After the store not being able to order me a new one but sell me the floor model and then not being able to get it delivered at a time that we would be at home. I called and talked to the store manager "[redacted]" who said he would take care of it and refund the amount back to me. So after not seeing the funds refunded to my checking account I checked the Hhgregg account which also said it still had the full balance on it. I called the store again. "[redacted]" said he would check into it an call me back or have someone else call me back. Five minutes later a young lady called me back. To let me know that it had been refunded but I would be getting a check in the mail in 5-7 weeks. I asked her why it couldn't be refunded the way it was purchased her reply was "She didn't know". I asked to her to ask someone who would know then. Her second reply was "I wouldn't know who to ask" . So at this point I decided I would call 800 customer cr. Where I spoke with another young lady. Who let me know the sale had been refunded but it can take 5-7 days to show up in my checking account. That's ok as long as it does. But the other part of the bill that I had used my Hhgregg bill card to pay with can take up to 60 days to show up refunded. So I asked her if I was going to get a bill in the mail from them? She said that I would and if I didn't pay it I would also be charged a late fee and whatever other fees that would come along with it. But I would get that money refunded to me once the account finally processed. So not only did I not get the product that I wanted I also get a bill in the mail for product that never made it into my house and that I only saw at the store itself. To me its a terrible way to treat a customer and shows very little value to me to customer.Desired Settlement: I want my card refunded before I get a bill in the mail and have to make a payment plus interest for product that I don't even have. If it can be charged that quick it can be refunded that quick.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Review: NOTE: I am filing this complaint based on a notarized Power of Attorney, which was granted by [redacted] to me on 12/3/14, so I could handle this claim for her. Ms [redacted] purchased the products and she resides at [redacted] in Philadelphia, PA 19116. On 1/18/14 under Invoice #[redacted], Ms. [redacted] purchased among other items, a Whirlpool refrigerator ($1,259.99) and Whirlpool dishwasher ($359.99) from your Philadelphia store. Delivery occurred on 2/14/14. However, prior to delivery, Ms [redacted] was told that the original refrigerator she bought was lost and she was shown another refrigerator on the floor (serial # [redacted]) that was substituted and represented as a new model, when in fact, the refrigerator (serial #[redacted]) was a 2012 model (made on 8/9/12), and per Whirlpool, its warranty had expired in July 2014, which was less than one half year after purchase! The lost refrigerator and switch to a 2 year old model purportedly is a form of bait and switch and it is likely that the 2 year old refrigerator had been previously sold and returned to h.h. gregg, based on the problems indicated below. On 6/20/14, 9/2/14, 12/1/14 and several other previous times for which repair slips were inadvertently lost, repairs were attempted on the refrigerator for the same issues - no ice or thin ice cubes, moisture inside which drips onto the floor, ice build up and ice that forms inside plastic storage bags in the freezer. As the repeated service calls show, the problems with the refrigerator were not resolved and food had to be thrown out due to freezer burn several times. The 2 year old refrigerator is clearly defective. As to the dishwasher, (serial # [redacted]), on 8/29/14 and 11/19/14 repair slips indicate complaints of water remaining in the bottom of the door after the entire cycle had been run and all dishes had to be hand dried. This heating/drying failure continues and represents a defective dishwasher. ,Desired Settlement: Ms. [redacted] seeks replacement of both the refrigerator and dishwasher with current year models. In the alternative, Ms. [redacted] seeks a cash refund in the amount of $1,662.11. The total sought of $1,662.11 was determined as follows: cost of refrigerator and dishwasher ($1,259.99 + 359.99 = $1,619.98 minus $80.99 for 5% discount =$1,538.99 plus $123.12, which is for 8% tax.

Business

Response:

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about [redacted] appliances.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the delivery in February of 2014, we are unable to authorize a refund. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that a service provider determined that the dishwasher and the refrigerator were functioning properly. We were unable to verify that the refrigerator was previously registered with the manufacturer under another customer’s name.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] The dishwasher and refrigerator are not working properly. HH Gregg sold a refrigerator as a new model, which was made about 18 months before sale/delivery. Refrigerator should be replaced with new model due to deceptive sales practice or cost refunded.

Business

Response:

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding Joel Jenkins’ concerns about [redacted] appliances.We regret their continued disappointment. However we are unable to authorize a replacement.It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that they proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Review: On November 23, we ordered a tv from hh gregg's website. Husband's credit card was charged immediately. Roughly 3 weeks later, a tv was delivered; however, it was not the tv we ordered. In fact, it was a completely different brand and size. Husband refused it upon delivery. Christmas came and went and still we had no tv. We sent several emails and made several phone calls. Never once did anyone from hh gregg make any effort to notify us of why the tv we ordered and paid for had not been delivered. When we finally did get through to customer service (after 20-30 minutes of waiting for someone to answer), we were told that the delivery company had not returned the tv, and that hh gregg would not ship our tv until they had received the tv we refused (i.e., the WRONG tv they sent us). What?!?!? By mid-January, there was still no resolution and every phone call we made was nothing more than a waste of time as we were put on hold and assured that the delivery company would be held accountable or that "someone" - a manager - would be looking at our order and would be getting in touch with us. Never happened. After yet another phone call today (2/16/15) - initiated by us - and another wait time of 40 minutes before a customer service rep answered, we have given up ever seeing the tv we ordered (and paid for). HH Gregg has had $797 of our money for 3 months and we still do NOT have our product. Customer service rep asked if we still wanted the tv. The answer to that question was a resounding "NO". We do, however, want our $797 credited back to our credit card. We did discover, per customer service rep, that apparently in the ENTIRE company, there is only ONE person who is responsible for dealing with delivery and return complaints. And this person has to review every report. Really?!? That is either a ridiculous excuse or the most inept company policy imaginable.Desired Settlement: We want the $797 we paid for a tv we never received to be credited back to our credit card.

Business

Response:

February 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience and frustration they experienced. I have shared their comments with the Online Order department. Our records indicate that a refund is being processed. If they have any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Review: We ordered a complete set of appliances: dishwasher, microwave, double wall oven. It took 2 months to deliver, despite being promised 2 weeks. Delivery was scheduled on 6 separate occasions, only to find out the day of delivery that the appliances weren't in stock. We were promised price match guarantee credits that took multiple phone calls to have issued. The amount still isn't correct. We were charged for items that we never purchased, requiring months and multiple calls to be credited. At delivery, the wall oven clearly wasn't functioning properly. The installer told me to run the clean cycle, if the problem didn't resolve HH Gregg would replace the oven. The problem has become worse, HH Gregg refuses to replace the oven as promised. They will attempt to repair it, but the process will leave us without a working oven for an undetermined amount of time. We will also then have paid full price for a broken appliance. The dish washer has now stopped functioning. It runs the cycle, but the dishes are untouched and the soap is in the bottom. They have refused any remedy other than waiting for a repair which could take weeks to months. This would also push us outside of their 30 day guarantee. The store manager offered us a complimentary extended warranty for the microwave to make up for the horrible service. The new manager now refuses that offer. I contacted HH Gregg on day 28 of the 30 day "no questions asked, full money back, satisfaction guaranteed" policy and requested my refund. I spoke with the store manager and followed up with an email to document. They refuse to accept the return stating it has been more than 30 days. I have numerous emails with the store manager proving delivery date was within 30 days. I have my check to the install company proving we are within 30 days. We have install paperwork within 30 days. They have fraudulently altered "their system" to reject our return. They claim delivery was 3/4. I have attached email proof that it was 3/7. Refund requested on 4/4.Desired Settlement: I would like the appliances removed from my home and a full refund issued as per HH Gregg's advertised policy.

Business

Response:

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that exchanges were authorized for the wall oven and the dishwasher. The store personnel processed a price adjustment of $171.72 in the interest of good customer relations. We were unable to verify that she was charged for items she did not order. If she has any questions about the items listed on her order, the store managers should be able to assist her.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

A gift was purchased for myself, a 40" smart LED TV, on inv.# [redacted], at the 7250 W Cermak Rd, North Riverside, IL 60546. Once I opened the tv it was missing the tv stand. I got the receipt info from the person who gave me the gift so I may contact the store. When contacting the store they stated their was nothing they could do and to call the manufacture. I asked to speak to the store mgr.and I was told he was busy and I could try to call him back. Not asking if I would like to leave a message and he would call me back. I asked for the corporate office number which I called and was hung up on after hikding for over an hour. I called the corporate office number again and had to wait over another hour at which I finally spoke to a gentleman name [redacted]. [redacted] was very nice, he called the store and spoke to [redacted], who I was told was the GM. [redacted] was suppose to be looking to see what he could do to hep and then email [redacted] back. [redacted] called me back later that day and [redacted] had gon home for the day w/o responding. What type of customer service is that. [redacted] explained to me to call [redacted] the next day. I called [redacted] again on 1/14, I was told he didn't come in until 3p. I called at 3:45p, spoke to a lady name [redacted], she told me he was busy and asked if I wanted to leave a message, which I did. I called back at 4:50p and [redacted] answered the phone again and asked if this was Ms. [redacted]. I stated it is, she said I gave [redacted] the message, he will call you back. [redacted] still never called me back. I called [redacted] on 1/15, I asked for [redacted]'s boss, he transferred me where I left a message for [redacted] and he still as of today 1/26 to call me back. I have been trying to work with the manufacture and I am getting the run around all for a tv stand. I work in retail and have share my experience w/friends, family, and customers that I deal with on a daily basis not to purchase anything from HH Gregg bc the don't care about there customers.

Review: Repair to my Samsung washer was not preformed . It has been a month and a half. No part or repairs. Machine is locked clothes inside and mold . Young child also lives in house. They want us the clean out mold after the replace part which has not arrived. This is a real health hazard in my home.Desired Settlement: To replace this washing machine

Business

Response:

Dear Ms. [redacted]:

I have received your letter regarding [redacted] concerns about his washer.

I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement washer. A representative should contact Mr. [redacted] to make arrangements.

We appreciate having the opportunity to answer Mr. [redacted]'s complaint.

Sincerely,

Review: I had bought an iPad mini from them in febuary, then took it back for a refund of $300.99 because I decided it wasn't for me. They said they would mail a check out. Well they bid and I received it. However it got confused for junk mail by a family member and was thrown away. I then called them on March 9th, explained the situation and the lady said they would have another check mailed out and I would receive it in 10 days. I returned to the store on March 29th at around noon and spoke to a manager who stated that he would call on Tuesday to the corporate office to see what the hold up was and I suggested that I would call him back on Tuesday the 31st. I called and the person who answered said he was gone for the day. So I call back on April 1st and talked with a lady who was the same person I talked with on March 9th and she stated she didn't know what was going on and that she would investigate it and call me back. I never received a call back so I emailed the corporate head quarters through their website and have not heard a response. How much longer must I wait for my money? Sure they took it as fast as they coulld but now its taking longer than 30 days? I want my money please!,,Desired Settlement: I want my duely entitled refund of $300.99 I no longer have the product!

Business

Response:

I have received your letter regarding Michael Richmond's concerns about his refund.

I apologize for any inconvenience Mr. Richmond experienced. Our Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoice. If he has any questions, our Call Center can be reached at (800) 284-7344.

Review: On 10/3/2014 I ordered a $421.19 lap top for in store pick up from Hh gregg. On 10/4/2014 when I attempted to pick it up they told me there was a problem with the order and they could not release the material. I called and they said they just wanted to make sure I had placed the order. When I went back to pick it up "in stock" meant they had a used one which I said no to. They were to order one and call me, which they never did, after two weeks I tried the customer service lines and they said they had them in stock but could not transfer it in, I got no where. We finally got to their corporate office which promised delivery to our home in 2-3 days, it has been 2 weeks and no computer has been delivered.Desired Settlement: I want my money since they never delivered what I ordered.

Business

Response:

November 13, 2014

Review: Couple of weeks ago my wife and I bought a refrigerator (along with three more kitchen appliances) in H.H.GREGG store in Monroeville, Pittsburgh. For Thanksgiving we were out of house for couple of days. When we returned home on Sunday, 11/30/2014 we were surprised: the kitchen was flooded, and water leak was coming from the new fridge. I had to shut off the main water valve. On Monday morning I went to the store. It was about 9:15am and the store was open. One of the employees took me to the manager. I had to explain to him why Im there and why I need help. I also said that it looks to me that the leak is coming from the water filter in the fridge, but Im not sure about that. He didnt seem affected to much with my story. He asked me: Can you go home and try to take the filter off?. I said: No, sir. I dont know anything about that. What I know is that I have a brand new fridge that is not working properly, and on top of that I have no water in the whole house. And I need you to help me out!. He didnt say anything, and he started to type something up on the computer. After several minutes he finished typing and he said: Everything is set. I asked: What does that mean? Our technician will give you a call this afternoon, or tomorrow and he will come to see whats wrong he replied. Then I said: This afternoon is OK, but tomorrow is not Im telling you I dont have water in the whole house. Can you please make sure that technician come today. He said: If you dont want to do something by yourself than you have to wait. And then I said: OK! I will wait until Wednesday morning, and if no one comes to help me out I will bring all four appliances to the front of the store, and I will want my money back. Do not threaten me he said. This is not a threat; Im just saying what Im going to do if you dont help me out. He replied: You can bring them back right now if you want. At that moment I finally realized that its not my lucky day. Ive asked him for his name and the position, and he gave me his business card. His name is [redacted] and, to my big surprise, he is a General Manager of the store. And I told him: You are a general manger, and you didnt say even Sorry for whats happened to you. We will do our best to help you out. Unbelievable! I left the store, and then I came back to ask him for regional managers name and phone number. He told me that the corporate phone number is on the back of the receipt. On my way out, I heard him saying; Good luck. I wanted to come back to ask him do I really need good luck to get my fridge fixed? But I just said thank you, and left the store. Today, Thursday, 12/04/2014, I understand why he said Good luck. No technician called or showed up to check whats wrong with the fridge or to fix it.Desired Settlement: Someone from HHGregg corporation to say: "we are sorry for what's happened".

Business

Response:

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your letter regarding[redacted] claim of damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a tv online and they charged me for 2 TV's and failed to put the money back on my card from the other tv. Its's been over a week now. ON January 10th, I had purchased a tv from hhgreg online. As I proceeded to check out I got the email confirmation that my order was placed. The tv was only $427.99. I had checked my bank account after the purchase and saw that the took out $855.98. So that morning I went into hhgreg and told them about it and they said that money will go back on my card between 3-5 business days. I ended up paying $200 more and purchasing a bigger tv but the other tv was suppose to be canceled and put back on my card. Today, being January 17th, has been 7 days. I just called the hhgreg customer support and now they're telling me that it will be another 5-7 business days. I am not happy about this, I am not satisfied with hhgreg and I will NOT be making another purchase with them ever again. I need this money back in my account now.Desired Settlement: I demand to have this money back in my account today and if not I expect some more money back from the tv I bought for my inconvenience. I work retail and I am a manager and this is NOT professional and certainly not taking care of the customer.

Business

Response:

I have received your letter regarding [redacted] concerns about his order.

I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.

We appreciate having the opportunity to answer Mr. [redacted]s complaint.

Sincerely,

Review: In late November, I purchased an entire kitchen suite from HH Gregg. Upon delivery, their delivery men damaged my kitchen floor. Estimates for repairs are over $5,000. Hh Gregg locally has refused to repair my kitchen floor, as well as HH Gregg's insurer, Zurich NA. Consumers should be aware that if they elect to purchase or accept delivery from HH Gregg, and their homes are damaged, that the damages will not be reimbursed or repaired. I feel this falls into the category of poor business practice, and that consumers should be aware that Hh Gregg will accept no liability.Desired Settlement: My kitchen floor repaired/replaced.

Business

Response:

I have received your letter regarding [redacted] concerns about her delivery.

I apologize for any inconvenience Ms. [redacted] experienced. However, our company is not responsible for any damage. Our representative forwarded her information to the appropriate personnel at the delivery contractor. If she has any questions, Incident Tracking Agent [redacted] can be reached at (800) 284-[redacted].