HH Gregg Appliances

We ordered a TV from them on Black Friday, off of their website, for in store pick up. On the 27th we received an email from the company stating that the oversold the TV and they could not fulfill our order, we would have a refund in 3-5 days. On the 28th we received an email saying that our order was cancelled and they gave us a code to save 11% off an order of $100 or more, as a sorry gift. Again it stated that we would have a refund in 3-5 days. On Monday the 29th I get an email stating that our TV was ready for pickup. So I called the store, which took 4 people and 46 minutes to tell me I had to call the online support and they gave me a number. I immediately called website support and was on hold for 37 minutes before I got a really nice lady named Anita, who said my order was cancelled now and she was sorry and I should see a refund tomorrow or the next day, she gave me a cancellation confirmation# [redacted]. Then, this morning, 12/5, we still have no refund and I get a call from HH Gregg stating that my tv is still there waiting to be picked up. So I called online support again, at 8am when they opened and got a rude associate, who wouldn't repeat her name, that told me it would take 30 days to receive a check because we paid with paypal. I ask for a manager, and get Di or Die, who told me that Paypal had strict rules and it had to be a check, I said no it doesn't, I sell online, you can refund me through paypal immediately. She got very rude and said what did I want from her? I said I wanted my refund today or I was filing a dispute with Paypal because they originally cancelled this order, so I shouldn't be waiting this long. She finally put me through to banking that immediately refunded my money. I will never shop there again. I can't belive they can treat customers this way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the refund check in the mail today, which does resolve my personal problem. However, I remain amazed at the poor customer service as well as the complacency of the company with their lack of professionalism. I have no idea how they are able to keep their doors open. I wil not be shopping there again. Regards,
[redacted] %

November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issue.
We...

apologize for the inconvenience [redacted] is experiencing. Warrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issue. The part(s) have been ordered through the manufacture, and once available Ms. [redacted] will be notified with a repair date. Our vendor relations department has stepped in as well to assist in getting this repair or exchange expedited.
Warrantech does offer reimbursement for laundry expensive. We urge Ms. [redacted] to contact warrantech in order to receive that credit.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that only the sealed system is covered. We regret that we are unable to override the Terms and Conditions of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service plans.I...

apologize for any frustration Ms. Poore experienced. Service plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request form. I have enclosed a pdf copy of the form. It can be mailed to the address listed at the bottom of the form. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

September 8, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding a refund.We apologize...

for any inconvenience Mr. [redacted] encountered. Our records indicate that the dishwasher was set for in store pick up and a refund of $288.21 for the installation was processed on 09/03/16. He should be receiving the refund within 7 to 10 business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We regret her continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This has nothing to do with a manufacturer's warranty this item was returned and they owe me the sales tax I paid for this item.  How is a Company going only refund you the price of the item they include the sales tax too.  That's common practice even the Missouri Fepartment of Revenue said the Company (hhgregg) is supposed to fill out the form needed for me to get my refund of the tax I paid for this tv.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The salesman at HH GREGG assured me if anything broke, the unit (washer or dryer) would've replaced.  It reads that way on the first page of the warranty.  It is a false statement.  They forget to tell you if there are any repairs, the costs of those repairs will be deducted from what you paid and from what your refund will be.  They allow 3 or 4 repairs.  That insures that you will not get back your total refund.  To blame this on Warrenteck who supplies the warranty, is very appalling.  Seems like a fraudulent act.  The victims are the American people!
Regards,
[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

range.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in March of 2015, we are unable to authorize a return or an exchange. Most appliances come with a once-year parts and labor manufacturer’s warranty. It is our understanding that she might have the option to request that an alternate service provider evaluate any issues she is experiencing with the range. If she would like assistance with locating a service provider in her area, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not being able to expedite a change to my account that was promised four months ago is inexplicable to me. This may be appoint that we will have to agree to disagree on - however I believe it to be inexcusably poor customer service. 
I am not comfortable making any assumptions about what should happen about the interest already charged to an interest free account, especially since HH Gregg now appears to be leaving that up to me to resolve if it just doesn't happen on it's own.  
At this point it will be June before I know if my issue was corrected.  I want to leave this complaint open until that time and have the opportunity to determine if the issue has been resolved.
Needless to say the business has lost a customer.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This information does not help in the slightest. I spent 5+ hours on hold trying to get a hold of a supervisor from your call center across three days to begin with and finally got to [redacted] who was incredibly rude and unhelpful. I refuse to waste more of my time to receive poor, insulting customer service again. If your employee promised me a certain price adjustment and then failed to enter it into the system, it should not be my job to track down that employee and remember his name. It should be your job as a company to research the issue and make good on what happened, which you are clearly failing to do. Take a moment to simply review your company's FaceBook page and see how common this is...it's so unfortunate that you think it is okay to operate in this manner. One of your employees admitted to me you have recorded phone lines for training purposes...why can't someone pull the call I had and honor the price adjustment I was promised?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We bought a Kitchenaid dishwasher. The sale in the store went fine, we got a good price, but the deliver was a NIGHTMARE. First of all, they told us they'd call the night before to tell us what time the delivery would be the next day, but they did not call. My husband had to call several times to get an answer. He took half a day off of work and waited, and waited, but they did not show up at all. After a couple of phone calls, h.h. gregg admitted they messed up and they would bring the dishwasher at 7pm after the truck finished all other deliveries. So they did show up, with the dishwasher with a very badly damaged door. After another few phone calls, they agreed to bring another one two days later. So my husband took another half day off of work, and AGAIN, THEY DID NOT SHOW UP with the dishwasher. Several more phone calls, another half day off of work, and THEY DID NOT SHOW UP. Once again, more phone calls, and they finally showed up with the dishwasher and they did give us free install (we had previously planned to install it ourselves), but it still doesn't make up for the THREE half-days of missed work and all the phone calls necessary just to get a non-damaged dishwasher delivered. Please, do yourself a favor and avoid doing business with this company ever again. They frequently did not return phone calls and clearly didn't know what they were doing. After the first error, there should have been a manager taking charge of this and making sure that we got this taken care of quickly and efficiently, but the ball was dropped again and again.

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about his television.
 
I apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator authorized a replacement. A representative should contact him within the next 5-10 business days.
 
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about refrigerator.I...

apologize for any inconvenience [redacted] experienced. According to our records, the service plan administrator indicated that the manufacturer is replacing the refrigerator. If he has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I WAS ADVISED BY A FEMALE SALES PERSON AT HH GREGG IN NORTH RIVERSIDE STORE, THAT I WOULD BE COMPENSATED FOR THE WHOLE DAY I HAD TO TAKE OFF FROM WORK ON THAT SATURDAY. FORGET ABOUT THE SO-CALLED UPGRADE TO A DIFFERENT WASHER. THEY HAD TO DO THAT, BECAUSE THEY SOLD MY WASHER TO ANOTHER PERSON!!!! COME ON HH GREGG!!! GET YOUR ACT TOGETHER!!! AT LEAST YOUR DELIVERY DEPARTMENT WAS VERY EFFICIENT.
 
JUST REMEMBER....CUSTOMERS ARE YOUR BEST ADVERTISING....
Regards,
[redacted]

May 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer...

installation.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer reimbursement as he requested. I have shared his comments with regional management, so that they can address any issues with their personnel.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan he purchased is administered through Warrantech. We regret that our representatives are unable to override decisions regarding coverage. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb