HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I believe will resolve my complaint appear below:I am asking HH Gregg to tell me that my dishwasher warranty is intact and that it was not altered by any comments made oral or in writing by the HH Gregg installer. Saying that "we have no indication that ..." is not acceptable because they can close their business eyes to abuse of the installer and yet say that they "have no indication that ..." Send me a straight, honest statement that my dishwasher warranty is in place.
Regards,
[redacted]

December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the...

service plan administrator authorized a store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb

December 31, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns...

about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. We did not locate a record of the purchase listed under the information he provided in his complaint. If he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research his concerns further.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 
[redacted]

black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding Amon A[redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. A[redacted] experienced. However, given the length of time that has passed since the delivery in 2013, there is no way to verify how any damage may have occurred. We are unable to offer to cover the cost of the part replacement.
We appreciate having the opportunity to answer Mr. A[redacted] complaint.
Sincerely,
James T. McNees

October 14, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Ms. [redacted] has experienced.   Our rebate center processes rebates 30-45 days after delivery. Ms. [redacted]’s rebate was processed after her last delivery on 8/31/16 and received by our rebate center on 9/2/16. The $200 reward can be expected in 1-2 weeks. The tracking number for the rebate is [redacted] which can be tracked on www.hhgregg.com.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposedaction would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After returning the check for 42.95, I fully expected to receive a check for the FULL amount after their response indicated that they would refund the full amount and that agreed  I find it unbelievable that they are now asking for the return of the check for 27.05. That check was cashed.  They were able to do the math and subtract the prorated amount, then do the math again to send the balance. I think they are capable of doing the math to subtract $27.05 from the purchase price...HINT...the answer is $42.95.If I were to send a personal check for the $27.05 I fear that their next excuse would be to refuse payment because I did notreturn their original check!!!If have been trying to resolve the for 5 months....Is thiscompany in such dire straits that keeping less than $70 or portion thereof intheir corporate account is that important???? Regards,[redacted]

December 4, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order and...

refund.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the delivery charge was refunded. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear.
Megan contacted my fiance on 3/14 and she did received the serial numbers that we were able to provide. The couch was missing and torn off, likely by the delivery people. 
This is a cop out response, since Megan had this information prior to my Revdex.com complaint. I also personally left Megan a message via Julia on 3/16, as Megan was at lunch at 10:49am. I am still waiting for that message to be returned and I left all 3 of my contact numbers with Julia. 
No one in this company is capable of returning a phone call and it is classic pass the buck.
Regards,
[redacted]

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her purchase.I...

apologize for any misunderstanding. We are unable to offer her a stand assembly at no charge. However, in the interest of good customer relations, we processed a refund of half of the delivery charge. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 By contacting the hh gregg in Spartanburg sc instead of the one in greenville (where we originally bought the refrigerator) we spoke with appliance mg. [redacted]..very courteous, very professional...with one phone call to the repair co. he was able to resolve our problem and get us a replacemant refrigerator. supposedly to be delivered Wed. Oct 22 2014. This has been a 2 year ordeal!!! Still I believe no one should have to deal with any company this way. Thanks to Mr. [redacted] and his professionalism maybe we will finally have a new refrigerator that works!. We did purchase a maintenance agreement even though it has the mfg. 1 yr warranty. It is a shame that you pay $2000 for an appliance in America and cannot be assured that it will work. Sad to what our country has come to with shoddy work from overseas mfg. when Americans need jobs! Anyway thats another story..
In closing, I probably would not buy from HH Gregg again (i had to get a store credit) or I would have taken my replacement money and shopped elsewhere. I will be glad to finally be able to buy refrigerated items after 2 yrs of dealing with this problem.
[redacted]

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns.I...

apologize for any frustration she experienced. If her order was arranged as an RAC Acceptance Now lease-purchase agreement, she may have the option to cancel the lease and arrange a pickup of the products. Our representatives are not authorized to make changes to accounts. We recommend that she speak with the administrator directly. If she has any questions, she can contact RAC Acceptance Now at (800) 665-5510. We appreciate having the opportunity to answer Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We...

apologize for any inconvenience Ms. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] The dishwasher and refrigerator are not working properly. HH Gregg sold a refrigerator as a new model, which was made about 18 months before sale/delivery. Refrigerator should be replaced with new model due to deceptive sales practice or cost refunded.

New Roman';">I have received your letter regarding [redacted] concerns.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.
According to our records, the service p an administrator authorized a refund for replacement in the form of store credit Replacement of the product deems the coverage fully performed. The coverage is not transferrable and is not eligible for refund.
The service plan did not cover delivery or sales tax. It is our understanding that the delivery charge should be eligible for a rebate.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,