HH Gregg Appliances

September 23, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern regarding refunds to his account. I apologize for any frustration Mr. [redacted] has experienced.   On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable. 
Regards,
[redacted]

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about her order.
 
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management so that they can address any issues with their personnel. Our records indicate that the refund was processed. 
 
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

I have received your follow-up letter regarding [redacted] concerns about his request for service.
We regret his continued disappointmen** However, we are unable to override decisions made by the service plan administrator or service providers. If he has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted] complain**
Sincerely,
James [redacted]

April 28, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I...

apologize for any frustration Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] request for a price adjustment.We regret his continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this is hard to believe...I just received a check for $27.05 from hh gregg. since their initial response stated that the would refund the total amount UNLESS I was already paid, I sent back their check for $42.94
(note that they prorated the purchase of their rip off insurance at a HIGHER rate for the first year...the one that was already covered by the factory warranty)
they still owe me $42.94
copies are attached
than you for your help
Regards,[redacted] %3

July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage.  If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]...

concerns about the washer and dryer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized and the delivery is scheduled for 6/23. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] claim of damage.I apologize...

for any frustration Ms. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

order.I apologize for any inconvenience [redacted] experienced. According to UPS, the order was delivered. If she would like assistance with a return, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
  . That is exactly the same response they gave me at the store and over the phone when I talked to headquarters.
  . If I accept the response, I'm agreeing with the way they do business: come to me, I will give a low-ball offer you will accept for sure, and after running your credit score we will apologize for the       MISTAKE, but most likely you will do business with us anyway.
  . If I accept the response, I the customer, will be the only one damaged, and paying for the error.
  . My wife credit score went down for 16 points after hitting her report twice, one for the mistake they did, the other when we decided to buy somewhere else. 
 
 
Regards,
[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the washer was exchanged. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Open-box products are sold “as-is”. It is our understanding that the refrigerator is functioning.
In the interest of good customer relations, we processed a price adjustment of $100. He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would...

not resolve my complaint.  For your reference.The 20% depreciation each year is not a resolution. I stand to loose taxes 290 plus 5 year warrantee 491 plus 40% value of the 2997.99 another $1200
My warrantee cleat states with in two years of purchase full exchange no service call. 
This is what I want HHGregg to do. Total store credit for full amount. This amounts to a $2000 loss when I have a full warrantee. This is criminal.
Regards,
[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I...

apologize for any inconvenience [redacted] experienced. However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team