HH Gregg Appliances

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret his continued disappointment. However, we are unable to honor his request. Our records indicate that a refund check was processed. He should receive it in the next 10 business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

We have received your letter regarding[redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.  Our records indicate that the chair was disontinued.  A refund for the chair was...

processed. 
We appreciate having the opportunity to respond to Ms. [redacted]s complaint.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the...

rebate. I apologize for any misunderstanding. Our records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 2, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. The service plan administrator has authorized a store credit for the replacement of the dishwasher. A representative should contact Mr. [redacted] within the next few business days if they have not contacted him already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home?  In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for an exchange. I have shared his comments with regional management so that they can address any issues with their personnel. 
We appreciate having the opportunity to answer Mr. [redacted]’ complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

dishwasher. I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for a return or an exchange. Our representative contacted the manufacturer and could not verify that they had a record of 3 repairs.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Here is the response for Luis Alarcon's complaint.

February 26, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about...

her order.I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office contacted her to verify that the issues with her order were resolved. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any...

inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

'Times New Roman';">I have received your letter regarding Mr. [redacted]s concerns about his rebate.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebate. He should receive it in the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,

July 13, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: William Knox (# 11519716) Dear Ms. Richardson:I have received your follow-up letter regarding William Knox’s concerns about the refrigerator.We regret his continued disappointment. However, our representatives are unable to override decisions made by the service plan administrator. If [redacted] has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her chair.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to offer an exchange.According to our Furniture Service department, the parts were shipped to our corporate office. We shipped them to the store and she should receive a call when they arrive. We also processed a price adjustment of $56 for her inconvenience. She should receive it in the next 30 days. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not know why you cannot locate my order, as my order number was listed twice in my initial complaint. Please reference my initial complaint and advise. 
Regards,
[redacted]

September 2, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. If installation charges are waived during a purchase, our system would still show a record of the order and the delivery contractor’s system would show a record of the work order. Without a record of the installation, we are unable to proceed with her claim of damage.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paid. This is not satisfactory. The warranty I did pay for isn't even covering the cost for what I did pay which is valid until 2020. The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacement. However, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher serviced. Due to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place.
Regards,
[redacted]