Hibu, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There is much more to my complaint than just the contract What Claudia failed to mention is that Lynda F* blantantly lied to me about the terms of the contract Upon meeting with Lynda I was very clear that I would not sign a contract locking me in for any length of time She assured me that I could just pay months up front (which I did) and could cancel at any time She rushed me into signing the contract telling me there was no need to read all pages, and that it basically said what she had just told me Approximately months passed and I hadn't received one phone call for a job from their advertising I called Lynda several times to tell her that I would not be continuing business with them, as I didn't find their advertising to work Lynda never answered or returned any of my calls At this time I assumed she had listened to my voicemails wanting to cancel and would take care of it Fast forward approximately months when I received a letter stating my account was delinquent I immediately called Lynda and she actually answered this time She was very short and rude and said I was locked into a month contract When I asked for her managers information she gave me Darla B*** email but said "She won't do anything for you." I decided to try the customer service number I found online first I spoke with a rep there for at least minutes I was put on hold several times and was finally told that this account was under investigation and would be put on hold until further notice and that nothing would be sent to collections I asked for an email stating everything she had just said and she agreed Never received that email Fast forward to March 9, when I received a call from Kelly G*** in their collections dept This women is the rudest person I have ever encountered!! She would not listen to one word I said about this account being under investigation All she kept saying is that I was under contract and owed them money I asked to speak with a manager in the collections department...she put me on hold but never let me speak with anyone The last thing she said before hanging up was "I will be calling you back next week." Words cannot describe how disrespectful this person was At this time my wife decided to try and contact Darla B*** She left her a voicemail on March 10th, 11th, and 12th with no luck Called customer service again on March 12th and spoke with John He listened to what she had to say but had zero answers She asked to speak with Darla B*** and he said he couldn't get in touch with her and that "She won't talk to someone like me." The conversation ended with John saying he would send an email to his manager, who would then forward it to their manager, who would then forward it to their manager, who would then send it to Darla I asked to be CC'd in the email and he said he couldn't do that Again, I'm left hanging up the phone with no proof of what he just promised me Basically Lynda lying to me about the contract is just the root of my complaint Not one single person at the company has kept their word or followed through with anything they have promised The only person you can reach is the customer service reps (if you want to call them that, as they don't provide any customer service), because all of the managers appear to be cowards who refuse to get on the line and speak with you I haven't been treated this poorly by my worst enemy
We are good people who run our business honestly and pay our bills I can't say the same for Hibu They are a bunch of liars and cowards I caution anyone who has been contacted by them for advertising Not only did their advertising not work, they have been a nightmare to work with from day one
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me. I will inform you when refund has been received.
Regards,
*** ***

2/11/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
*** *** *** ***
Rockford, IL ***
Telephone #: ###-###-####
Account #: *** hibu Product: Rockford/Belvidere/***
Dear ***:
This letter is being sent in response to the correspondence received on 1/30/regarding the remaining balance due on the Rockford/Belvidere/advertising
I’ve spoken with *** *** and discussed the concerns. *** *** closed the business, *** *** Inc. hibu is not obligated to make any type of adjustment in the event of a business closing. Our collections department had offered a 20% discount in July 2014. *** ***’s account was sent to an agency which generally null and voids all offers regarding a settlement, but I had made an exception and offered to adjust the 20%- $336.00. *** *** had denied this offer. He asked that I speak with his wife, ***. I attempted to contact *** on occasions leaving a voicemail each time; 2/9/15, 2/10/15, and 2/11/15. Unfortunately I was not able to reach her, therefore not able to resolve the concern. *** *** may contact me at her earliest convenience at ###-###-####
I do apologize for the inconvenience this has caused *** ***.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Complaint: ***
I am rejecting this response because:-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Jun 2, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** Date: Tue, Jun 2, at 8:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] company has not yet refunded the amount agreed on yet, once the amount is credited back into my account I will let you know, but as of today the amount that the yellow book rep and I agreed upon has not been credited to me, they told me it would take weeks but as of yet nothing was refunded, Thsnks
Regards,
*** * ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated September 8, for ID *** regarding the advertising concern for *** ***, *** *** *** ***
During my review I found a prior claim established on the account which was reviewed for the same products/errors received in this complaint
The Terms and Conditions of the signed agreement details the adjustment guidelines
Copy, Proofs and Revisions:
ACustomer must furnish all copy for print advertising and/or Internet Services prior to the reasonable deadlines set by PublisherIf Customer fails to do so, Publisher may create and publish such copyPublisher reserves the right to exercise printers prerogative concerning details relating to typeface and style, use of benday and minor adjustments in layoutPublisher will endeavor to furnish proofs of new and revised display print advertisements, but failure to do so will not relieve Customer of its obligations under this agreementColor is at the discretion of PublisherNo specific color is guaranteedPublisher reserves the right to modify camera ready or "spec art" if it does not meet Publisher's printing requirementsBIt is Customer's responsibility to notify Publisher, in writing, of any and all name, address or telephone number changes prior to the applicable deadline of each Directory, If Customer fails to do so, Customer will remain obligated to make payments for its advertisement, regardless of whether Publisher was able to make the necessary changesCPublisher will determine all headings that appear in its directoriesPublisher, at its sole discretion, may refuse to publish an advertisement under a particular heading and does not guarantee the position of an advertisement under a particular headingFailure to publish an advertisement in a particular position shall not be the basis for claim or adjustment to the amount owed by CustomerPublisher may change the form, appearance, size and content of any of the Directories or of its internet site at any time without notice to CustomerDCUSTOMER AGREES THAT PUBLISHER, ITS EMPLOYEES, AFFILIATES AND AGENTS SHALL NOT BE LIABLE FOR ERRORS OR OMISSIONS IN DIRECTORY ADVERTISING IN EXCESS OF THE AMOUNT PAID FOR THE ITEM(S) AND SHALL NOT BE LIABLE FOR LOST PROFITS, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR CONTINGENT DAMAGES ARISING OUT OF SUCH AN OMISSION OR ERRORNO ADJUSTMENT WILL BE GIVEN FOR DELAY OF PUBLICATION OR DISTRIBUTION OR FOR CHANGES IN THE ANTICIPATED NUMBER OF DIRECTORIES TO BE PUBLISHED OR DISTRIBUTEDPUBLISHER'S LIABILITY FOR ERRORS IN LISTINGS SHALL BE LIMITED TO THE PRICE OF THE LISTING IN QUESTION, AND THERE WILL BE NO ADJUSTMENT WITH RESPECT TO FREE LISTINGS OR FREE ADVERTISEMENTSIT IS THE CUSTOMER'S RESPONSIBILITY TO NOTIFY PUBLISHER OF ERRORS OR OMISSIONS IMMEDIATELY WITH RESPECT TO CUSTOMER'S INTERNET SERVICESPUBLISHER WILL ENDEAVOR TO CORRECT ANY SUCH ERROR OR OMISSION PROMPTLYCUSTOMER WILL NOT BE ENTITLED TO ANY ADJUSTMENT OR CREDIT DUE TO ERRORS OR OMISSIONS IN CUSTOMER'S INTERNET SERVICESPUBLISHER'S SOLE OBLIGATION BEING TO CORRECT ANY SUCH ERROR OR OMISSIONLIMITATION OF LIABILICATEGORY: 10% ADJUSTMENT - TYPOGRAPHICAL ERRORS, INCORRECT/OMITTED LOGO, LAYOUT ISSUE (BORDERS, APPEARANCE, FONT) INCORRECT E-MAIL OR URL ADDRESS 25% ADJUSTMENT - INCORRECT ALTERNATIVE PHONE NUMBER, MISSPELLED BUSINESS NAME/ ADDRESS, INCORRECT ILLUSTRATION/PHOTOGRAPH 100% ADJUSTMENT - OMISSION OF ADVERTISEMENT, INCORRECT MAIN PHONE NUMBER NO ADJUSTMENT - PLACEMENT, POSITION, INACCURACIES WITH FREE LISTINGS OR FREE ADVERTISING ITEMS, NO PROOF OF ADVERTISING RECEIVED, VARIATIONS OR ERRORS IN COLOR ADJUSTMENT EQUAL TO THE PUBLISHER'S STATED CHARGE - OMISSIONS OF COLOR/ HIGHLIGHT EIN NO EVENT WILL PUBLISHER, ITS EMPLOYEES, AFFILIATES OR AGENTS BE LIABLE TO CUSTOMER FOR ANY OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, ALLEGED LOSS OF BUSINESS, REVENUES OR PROFITS OR THE COST OF OTHER FORMS OF ADVERTISINGCUSTOMER UNDERSTANDS THAT THIS LIMITATION OF LIABILITY WILL APPLY TO ANY CLAIM AGAINST PUBLISHER, ITS EMPLOYEES, AFFILIATES AND AGENTS, INCLUDING, BUT NOT LIMITED TO, CLAIMS BASED ON BREACH OF CONTRACT, TORT (SUCH AS NEGLIGENCE) OR STRICT LIABILITY OR STATUTE
This concern has since been reviewed by management and the offer has been increased to 50% for $58.50/Month, $702.00/annuallyTo confirm the conversation with *** *** it is unfortunate that we are not able to come to a mutually satisfactory agreementAfter careful review of the discrepancy, we have determined this offer to be reasonable and fair and therefor this credit has been applied to the account
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated May 6, regarding the advertising concern for *** * ***, *** ***
I am glad to see the concern with hibu has been resolved all though I am very sorry to hear your customer experience was less than perfectWe greatly appreciate your feedback and this information will be forwarded to the necessary groups for training purposes.
I wanted to mention, when the WebReach search campaign agreement was authorized as part of this you also received complementary advertising in the *** ***, MA/*** NH print directory which is set to publish in August When this book publishes there will be a double quarter column ad under the category ***The will also be a white bold listing in the white page section of the directoryYou are also receiving a complementary Net Profile Page on Yellowbook.com for the category ***, Coverage Area: *** ***, MA/Salem, NHThis advertising is still going to publish at no additional cost to you even though the WebReach search campaign has been canceled.
Thank you for your time and considerationIf I can be of further assistance please give me a call
Sincerely,
*** ***
Executive Services Specialist
*** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear [redacted]:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated May 6, regarding the advertising concern for [redacted] , Account Name: [redacted], Account Number: [redacted] /W, Revdex.com complaint [redacted]
The Automatic Renewal process is detailed within the hibu Customer Agreement Terms and Condition on the agreement authorized October 23,
Duration of Agreement; AUTOMATIC RENEWAL; Distribution of Directories:
AWith respect to advertising in the Directories, the term of this agreement is equal to the issue period for each DirectoryThe issue period for each Directory is months from date of publicationPublisher reserves the right to extend or reduce a Directory's issue period by no more than six monthsIf the issue period of a Directory is extended, charges will be extended accordinglyWith respect to Internet Services, the initial term of this agreement is for monthsThereafter, this agreement will continue in effect with respect to the Internet Services until Publisher or Customer cancelsAny cancellation under this paragraph shall be made in accordance with paragraph BWITH RESPECT TO ADVERTISING IN A DIRECTORY, BY ENTERING INTO THIS AGREEMENT WITH PUBLISHER, CUSTOMER AGREES TO THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN SUCCESSIVE ISSUES OF SUCH DIRECTORY, ON THE SAME TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT, PROVIDED THAT: (i) THE FORM, CONTENT AND DISTRIBUTION OF THE SUCCESSIVE ISSUE OF THE DIRECTORY IS MATERIALLY THE SAME AS THE FORM, CONTENT AND DISTRIBUTION OF THE PRIOR ISSUE OF SUCH DIRECTORY; (ii) THE FORM AND CONTENT OF CUSTOMER?S ADVERTISING IN THE SUCCESSIVE ISSUE OF THE DIRECTORY IS MATERIALLY THE SAME AS THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE PRIOR ISSUE OF THE DIRECTORY; (iii) NOTICE IN WRITING OF SUCH AUTOMATIC RENEWAL IS SENT TO CUSTOMER BY PUBLISHER AT LEAST FORTY-FIVE (45) DAYS BEFORE THE CLOSING DATE OF THE SUCCESSIVE ISSUE OF SUCH DIRECTORY AND CUSTOMER DOES NOT GIVE NOTICE IN WRITING TO PUBLISHER CANCELING SUCH AUTOMATIC RENEWAL AT LEAST SEVEN (7) DAYS PRIOR TO SUCH CLOSING DATE; (iv) WHERE CUSTOMER HAS PURCHASED ADVERTISING IN A DIRECTORY AS PART OF A BUNDLE WITH OTHER PRODUCTS, THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN THE DIRECTORY WILL INCLUDE AUTOMATIC RENEWAL OF THE OTHER PRODUCTS INCLUDED IN THE BUNDLE; AND (v) THE COST FOR THE ADVERTISING WILL BE THE THEN-CURRENT MARKET PRICE FOR SUCH ADVERTISING AND WILL BE INDICATED IN THE NOTICE OF AUTOMATIC RENEWAL SENT TO CUSTOMERSEE PARAGRAPH 4.A OF THIS AGREEMENT FOR INFORMATION ABOUT THE ISSUE PERIOD OF DIRECTORIESIN THE EVENT THAT CUSTOMER CANCELS THE AUTOMATIC RENEWAL OF ADVERTISING IN SUCH DIRECTORY AND
CUSTOMER WISHES TO AGAIN ADVERTISE IN SUCH DIRECTORY, A NEW AGREEMENT BETWEEN CUSTOMER AND PUBLISHER FOR ADVERTISING IN SUCH DIRECTORY WILL BE REQUIRED
Prior to the renewal of the agreement emails were sent to the customer on three different dates , 10/6/14, 2nd sent 10/22/14, final was sent 11/27/14, to advise the customer that the advertising was going to auto renew if we did not hear from themDue to no response from the customer the advertising auto renewed(email's below)
From: Customer, Service (US-CDR) Sent: Monday, October 06, 12:PMTo: '[redacted].com'Subject: Yellowbook Advertising Renewal Notice Acct# [redacted]
Yellowbook Advertising Renewal Notice
[redacted]
Champaign, IL [redacted]
Dear Sir/Madam:
We're writing to let you know that your Yellowbook and/or Yellowbook.com advertising is shortly due for renewalThe good news is that - unless you require any changes - we will continue your advertising without the need for further action on your part, pursuant to the automatic renewal provisions in your contract
Please check the details of your advertising program, including the copy of last year's proof, which are attached to this letter, to ensure they meet your requirementsThe price for your program is as shown on the attached
If you would like to make any changes to your advertising, or if you do not wish to renew, please contact us at ###-###-#### or email [email protected] within days following the date of this letter, and in any event not later than [12-04-14] which is the Closing Date of the directoryIf you do not contact us within this timeframe, we will renew your existing advertising programIf you are currently set up on the autopay program, this method of payment will continue for the new contract term
Did you know? In addition to Yellowbook and Yellowbook.com, we offer a full range of marketing solutions to help your business growThis includes website design, hosting and mobile optimization, banner advertising, search & social marketing, ecommerce and moreTo learn more visit www.hibu.com or contact your hibu Marketing Consultant
Thank you for advertising with hibu
Sincerely yours,The hibu Customer Service Team
From: Customer, Service ([redacted]) Sent: Wednesday, October 22, 12:PMTo: '[redacted].com'Subject: Second Notice: Yellowbook Advertising Renewal Acct# [redacted]
Yellowbook Advertising Renewal Notice
[redacted]
Champaign, IL [redacted]
Dear Sir/Madam:
We had previously reached out to let you know that your Yellowbook and/or Yellowbook.com advertising is shortly due for renewal, and that there is no need for further action on your part if you'd like to continue your advertising program pursuant to the automatic renewal provisions in your contract
If you would like to make any changes to your attached advertising program or to your current ad creative, or if you do not wish to renew your program, please contact us at ###-###-#### or email [email protected] within days following the date of this letter, and in any event not later than [12-04-14] which is the Closing Date of the directoryThe price for your program is as shown on the attachedIf you do not contact us within this timeframe, we will renew your existing advertising program. If you are currently set up on the autopay program, this method of payment will continue for the new contract term
Learn about the additional digital marketing solutions we offer- website design, hosting and mobile optimization, banner advertising, search & social marketing, ecommerce and more – by visiting www.hibu.com or contacting your hibu Marketing Consultant
Thank you for advertising with hibu
Sincerely yours,The hibu Customer Service Team
From: Customer, Service ([redacted]) Sent: Thursday, November 27, 6:AMTo: '[redacted].com'Subject: Final Notice: Yellowbook Advertising Renewal Acct# [redacted]
Champaign, IL [redacted]
Dear Sir/Madam:
Further to our prior letters and emails to you, your Yellowbook advertising program has been renewed as set forth in the attached contractIf you have any questions, please contact us at ###-###-#### or email [email protected]
Learn about the additional digital marketing solutions we offer-- website design, hosting and mobile optimization, banner advertising, search & social marketing, ecommerce and more – by visiting www.hibu.com or contacting your hibu Marketing Consultant
Thank you for advertising with hibu
Sincerely yours,The hibu Customer Service Team
Based on my review of this concern I find there is no basis for an adjustment
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

Dear [redacted]:
">
This letter confirm receipt of your letter dated June 17, regarding the advertising concern for [redacted] [redacted] of [redacted] [redacted]
Our records indicate that the advertising was authorized on October 14, by [redacted] with our Sales Representative, Emily B[redacted]. There is a recording on file.
Based on the research of the concern, no adjustment is warranted and the advertising will continue to bill as contracted. I spoke with [redacted] about the matter and have emailed a copy of the recording to them
We apologize to [redacted] and [redacted] that they felt the need to contact your office. We hope
[redacted] accepts our apology in good faith and that we may continue to do business together
Sincerely,
Claudia B[redacted]
Executive Services Specialist
###-###-####

Dear [redacted]:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated March 4, regarding the advertising concern for [redacted], Revdex.com ID [redacted]
In review of our systems, Mr[redacted] does not have an account with hibu, formerly YellowbookThere are other companies using the walking fingers logo as this registered trademark does not belong to usAdditionally, there is a company in Miami, FL sending invoices to customer using the Yellowbook nameOur Legal Dept is aware of this and they are working to resolve this matter
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

"width: 583px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
[redacted]
2:PM (minutes ago)
tome
Hello [redacted],
Yes, hibu did recently credit my account $for double charging me for my websiteThank you very much for all your work on this claim, as I am sure it helped a great deal in resolving the matter

Dear [redacted]:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated December 3, regarding the advertising concern for [redacted], Account Name: [redacted], Account Number: [redacted]/W, Revdex.com ID [redacted]
This concern has been resolved with the clientThe total amount paid by the client is $of which $is being refunded back to the customerThis refund will go back onto the very same credit card which was used to take payment
Thank you for your time and considerationIf I can be of further assistance please give me a call
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

Dear [redacted]:
">
This letter will confirm receipt of your letter dated June 18, regarding the advertising concern for [redacted] of [redacted] Dog Grooming LLC
Our records indicate that the advertising in question was authorized on August 22, by [redacted] with our Sales Representative, [redacted]. The agreement included an Advantage Website, Claiming, a Net Silver Package on Yellowbook.com with a videoThe Yellowbook.com advertising went live on August 30, 2013. However, the website did not go live until November 5, 2013. The process of Claiming the customer's listings was not completed.
I spoke with **[redacted] about the matter. We have agreed to cancel the contract, bringing the internet advertising down
We apologize to **[redacted] for any inconvenience she may have experienced and hope that one day we may be do business together again.
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x[redacted]

Dear [redacted]:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated December 1, regarding the advertising concern for Brian R Newton, Account Name: [redacted], Account Number: [redacted]/MA, Revdex.com complaint [redacted]
For this account there is a voice verification recording on file used to provide authorization for the pay per call program in Pioneer Valley, MA In listening to this recording the sales representative clearly communicates to [redacted] that he will bill $per call for all calls he receives that are over secondsThe representative goes over how the time for the billable calls increased from seconds last year, to seconds this year. [redacted] asks about calls from local clients and he is advised if the call goes over seconds that this would be a billable callAt no point during this recording does the sales representative imply to [redacted] that this is a pay per lead program.
I have since had this conversation with [redacted]. After our conversation he was sent the voice recording so he could hear for himself what was agreed uponSince sending the recording, I have attempted to contact [redacted], twice, but my attempts have been unsuccessful
Based on the research of [redacted]'s concern, we have determined that no adjustment is warranted
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

Dear [redacted]:
">
This letter will confirm receipt of your letter dated February 3, regarding the advertising concern for [redacted]. Our records indicate that the advertising in question was authorized by [redacted] on December 7, with our Sales Representative, Scott W[redacted].
The agreement is a month agreement for a website with online Display ads. The $design fee for the website is waived with this program
**and [redacted] state they were told by [redacted] that they could cancel at any time. I spoke with
[redacted] about the matter and he agrees. In the interest of customer relations, we have agreed to cancel the contract.
We apologize to **and [redacted] for any inconvenience they may have experienced and that they felt the need to contact the Revdex.com. We hope that the customer accepts our apology in good faith and that we may one day do business together again.
Sincerely,
Claudia B[redacted]
Executive Services Specialist
###-###-####

Dear Cynthia:
">
This letter will confirm receipt of your letter regarding the concern for [redacted]
Our records indicate that we received an order for a Premium Website on November 12, 2014. We finished building the website on December 30, 2014. Since [redacted] owned the domain name, we notified him that he could set the site live[redacted] called on January 9, with the authorization code for the release of the domain name and was instructed to transfer the domain name to [redacted]. Upon completion, he could set the site live or should provide us with the login information so we could set the site live. We did not hear back from him until May 4, when he called to cancel the website
Regarding the print advertising, we have a contract on file for advertising in the [redacted] Yellowbook which we were unable to process as there is no signature.
We are willing to offer the same program at no charge in the next edition of the directory and suggest that [redacted] reinstates his website. He will need to purchase his domain name
We are attempting to reach [redacted] to discuss and will let you know the outcome of our conversation
Sincerely,
Claudia B[redacted]
Executive Services Specialist
###-###-####

Dear [redacted]:
">
This letter will confirm receipt of your letter dated July 8, regarding the advertising concern for [redacted] of [redacted]
Our records indicate that the advertising in question was authorized July 8, by [redacted] with our Sales Representative, [redacted]. The agreement included an Advantage Website
The customer expectation was that the website would go live in days and that minor changes would take to business days. Unfortunately, at the time **[redacted] contracted for the Advantage Website, we had a backlog due to the overwhelming success of the sales of the product. Cancellation was guaranteed if requested within days of the site going live. **[redacted] approved the site launch on August 13, 2013. However, it appears that the site was not accurate when launched and the requested changes were taking longer than expected to be completed. We will process a credit of $onetime which will remove the agency balance
We apologize to **[redacted] for any inconvenience this experience may have caused. We hope
**[redacted] accepts our apology in good faith and that we may one day do business together again
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x[redacted]

Dear [redacted]:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated July 14, regarding the advertising concern for [redacted]
I spoke with [redacted] this afternoon and this concern has since been resolved
Thank you for your time and considerationIf I can be of further assistance please give me a call
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x [redacted]

6/13/2016
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]...

[redacted]
           [redacted]
           Silver Spring, MD [redacted]
 
           Telephone #: ###-###-####    
           hibu Product: Wave- YC00469090               
                                        ...⇄ Dear Cynthia:
This letter is being sent in response to the correspondence received on 6/13/2016 regarding the advertising concerns [redacted] has. 
hibu is still actively working with [redacted] on his concerns and have not yet reached a resolution.  I have attempted to contact [redacted] on 6/9/2016 and 6/13/2016 and left voicemails each time.  A further update will be sent once a resolution is reached.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

Dear [redacted]:
">
This letter will confirm receipt of your letter dated May 27, regarding the advertising program for [redacted] of [redacted]. Our records indicate that the advertising was authorized on December 6, by [redacted] with our Sales Representative, [redacted]. The agreement was for a Pay Per Call Program in the [redacted], AZ market. The agreement is a month agreement
The program is intended to deliver phone calls to our clients for which they in turn will pay. Clients are billed for calls that are seconds and over and calls from unique callers within hours. Clients may review the calls each month and call Customer Service to dispute invalid calls such as callers seeking employment, hang ups or solicitations
**[redacted]'s advertising published in late August with the first report emailed to him on
October 10, for the month of September. **[redacted] called our Customer Service Department on January 2, to dispute the invalid calls and was advised that per policy we can only dispute the calls for the current month and one month prior.
The past due balance on **[redacted]'s account consists of charges for calls that were not disputed within the allotted time, billing charges and late charges. I spoke with **[redacted] about the matter. We have agreed to adjust $onetime. **[redacted] understands that going forward; he will need to call our Customer Service Department each month if he wishes to dispute calls
We apologize to **[redacted] for any misunderstanding. We hope that **[redacted] accepts our apology in good faith and that we may continue to do business together
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x[redacted]