Hibu, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope that they keep their word
Regards,
*** ***

Dear
***:
This
letter will confirm receipt of your letter dated April 18, regarding the
advertising concern for *** *** of *** *** * ***
Our
records indicate that the advertising in question was authorized on 9/6/by
*** *** with our
Sales Representative, Kevin B***. The contract is for a print bundle in the
Gulf Coast, MS yellowbook for $per month.
I
spoke with MrB*** about the matter.
He states that he discussed the program with
*** *** at $per monthA copy of the contract was automatically emailed to
the customer at ***@***.com
when the contract was submitted. I spoke with *** ***. In the interest of customer relations, we
have processed an adjustment of $per month for months bringing the bill
down to $per month including the billing charge.
We
apologize to *** *** for any misunderstanding and that she felt the need to
contact your office. We hope that Ms
Falcon accepts our apology in good faith and that we can continue to do
business together
Sincerely,
Claudia Bedo
Executive Services Specialist
1-800-929-x

Dear ***:
This letter will confirm receipt of your letter dated July 29, regarding the advertising concern for *** * *** of *** * *** ** *** *** * ***
*** *** contacted us regarding the cancellation of their website. She provided a
copy of an email sent to us on January 27, requesting cancellation. *** *** states she emailed the request to the address on her invoice; [email protected]. Unfortunately, we did not receive her request because the email address on the invoice is incorrect. The website was cancelled August 3, and we agreed to refund her payments since January 27, in the amount of $624.93. We have notified the appropriate parties to correct the email address on our invoices.
We apologize to *** *** for any inconvenience this error may have causedWe hope the *** accept our apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

Dear ***:
face="Calibri">This will confirm receipt of the customer letter dated June 10, regarding the advertising concern for *** ***, *** * **
*** is stating the contract dated June 12, submitted to renew the advertising into the ***/***/***/*** ***,MN print bundle was not authorized by her and that there was a box checked off for a recorded authorization. To clarify, the contract being referenced was submitted with an electronic signature which would have been completed on the sales representative’s tablet at the time of sale. An electronic signature will appear similar to when using your credit card at the grocery store and signing your name electronically. It will not appear identical to signing your name on paper
When I compare the signature on the ***/***/***/*** ***,MN print bundle contract, the contract in dispute, against electronic signatures we have on file for *** to renew advertising in and also 2012, I find the signature on the contract is identical to the signature on the & contracts. Especially when *** signs her last name electronically the “V” into the letter “a” has a very distinctive hook which I find to be consistent on all of these contracts. Based on these findings I believe the contract was authorized by ***Copies of the 2012, 2013, contracts are attached
In an attempt to resolve I offered to split the cost of the program 50/and offered *** an adjustment on the account for $59.50/month $714/annuallyThis offer was refusedIt is unfortunate that we were not able to come to a mutually satisfactory agreement. If *** decides she would like to accept this offer, please have her give me a call so we can work out the final details. At this time the investigation is being closed and no adjustment is being posted to the account
Sincerely,
*** ***
Executive Services Specialist
###-###-####
Direct ###-###-####

Dear ***:
">
This letter will confirm the receipt of your letter dated September 16, regarding the directory delivery concern for *** *** ***
*** *** received the *** *** ***, MO 2014-yellowbook which was delivered to homes and businesses this month. There is an instruction on the cover of the book which states “to stop delivery of this directory visit www.yellowpagesoptout.com”
This url leads to the National Yellow Pages Consumer Choice & Opt-Out site, not our competitor as stated in *** ***’ letter. The site is provided by the Local Search Association. More than yellow page publishers participateYellowpagesoptout.com was created to give consumers the choice to limit or stop the delivery of print directories to their homes. The consumer must register on the site to opt out of directories in their area. By entering their zip code, the consumer can see all of the yellow page directories in their area and may choose to opt out of specific directories
I called *** *** to discuss the matter but was unable to reach him. We have added *** ***’ address to our opt-out list. Although we are unable to send a letter to each consumer or business that receives our directory as suggested, we will pass the concern to the appropriate parties for consideration for the next issue of the directory
We apologize to *** *** for any inconvenience he may have experienced
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

4/24/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** *** ***
*** ** *** **
Winnsboro, TX ***
Telephone #: ***
Account #: ** *** hibu Product: Website***
Dear ***:
This letter is being sent in response to the correspondence received on 4/14/concerning the advertising purchased by *** *** *** *** from hibu.
I’ve spoken with *** *** and advised hibu will be issuing a refund for $1359.40. *** *** referenced several times she will be disputing the charges with her credit card company. I advised against this as we are processing the refund and by doing this will only delay the refund. *** *** was advised our refund timeframe is 2-weeks, however I will request her refund to be rushed. I advised, if the charges are disputed, the process will be delayed and I cannot commit to a timeframe.
I do apologize to *** *** for the inconvenience this has caused her
Thank you,
Cortney H***hibu Customer Service***Email: [email protected]

December 15, Dear ***:
This correspondence confirms receipt of Complaint ID*** filed by *** *** *** of *** *** ***We have spoken with the sales representative and he has confirmed that *** *** advised him that she did not wish to renew her
advertisingHowever, the auto-renewal was not cancelled and the billing continued on the accountIn light of this, the *** *** *** *** has agreed to remove the account from the collection agencyAn adjustment of $will be processed to the customer’s account.We apologize for any inconvenience this has caused the *** ***If you have any questions, please do not hesitate to contact us at the number belowSincerely,
Heather HExecutive Services Specialist
Hibu Investigations and Resolutions

9/19/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** ***/ ***
***
*** *** **
Sparta, WI ***
Telephone #: ###-###-####
hibu
Product: Website- ***
Dear ***:
This letter is being sent in response to the
correspondence received on 9/14/regarding the advertising concerns *** ***
has.
I’ve spoken with *** *** and we’ve agreed to a refund totaling
$926.94. Our refunds do take 2-weeks
to be processed and received. The advertising
for *** *** is cancelled and he has nothing further with us at this time
I do apologize for the inconvenience this has caused *** ***. I would like to thank *** *** for his
time and understanding
Thank you,
Cortney H***
hibu Customer Service
###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although we are not completely satisfied with the resolution, it does not seem as though there is any further action we can take. We have also notified the State Attorney General's Office since the contract with hibu is completely one-sided to benefit hibu. We purchased a "bundle" in our contract with hibu, but the company doesn't acknowledge that bundle, referring to their "free" listing. When a company can print a doctor's name on a phone book listing and put the incorrect phone number -- that of his direct competitor -- and not have to be held accountable for it is horrendous. The listing we paid for, a *** *** ** listing and *** ** *** **, should have protected us from a listing showing *** *** ** with an incorrect phone number. Needless to say, we are disappointed, but we'll see what further action the State Attorney General's Office takes with the company to uphold consumer protection
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The original bill that was emailed was for a different Person(*** ***), a different address(*** *** **), and a different company(*** *** ***). I tried to tell them this with phone calls to them and all they do is ask you question and do not answer mine. this is probably how they gotmy info to now change the bill to what I told them the differences are. Even the signiture on the bill is "*** ***" and I don't know who this isI have attached a copy that I receive on August 7th after the call came in from HIBU saying I owed them money and I asked them to email me a copyThe only reason I asked them to emailthe Bill is because I don't pay anything without a Bill.HIBU is trying to bill me for someone else that they can't find!!!!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: This a issue with HibuI never sign a contract from HibuI NEVER SIGN A CONTRACT WITH HIBU for 2014-yearMY EX WIFE SAID THAT *** *** HAD SIGN MY NAME IN THE PAST>> THAT'S WHAT I HAD SAID HEATHER
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***: This will confirm receipt of the complaint dated 11/22/from ** *** ***, ID ***Our Account: *** ** ***, Account Number: * ***. It appears the domain name ***.com expired on 9/17/Since they no longer have active products
with us, we cannot redeem it for himRegistrars cannot provide a specific date as to when it will be removed from their systemsTypically a domain expires and it will be put on the open market between the 60-day period after it expiresThis is why they were advised it could be available at the end of Nov-Dec, but the deletion phase is not an exact science. During a conversation with Dan, who identified himself as ***’s cousin, it was suggested that they place a back order with a company such as ** *** who will hopefully be able to secure it as soon as it is placed on the open market. Thank you, Sincerely,Kris G***Executive Services Specialist ###-###-#### Direct ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They NEVER created any of these accounts until we filed with Revdex.com, we have no access to sign into the accounts and the *** is the same information I had priorThey not take care of the ** pageThey have a POOR service on **.No one has contacted us on how to upload any new material, etcThey just used our previous ** page information and claimed it as they created it.NOT HAPPY!!
Regards,
*** ***

4/3/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** *** ***
*** * *** **
Tecumseh, MI ***
Telephone #: ###-###-####
Account #: *** - *** hibu Product: hibu website/***
Dear ***:
This letter is being sent in response to the correspondence received on 3/18/concerning the setup fee *** *** paid for $
I’ve spoken with *** *** and resolved the concerns. We’ve agreed that hibu will refund the setup fee of $due to her dissatisfaction. hibu normally would not have refunded the setup fee as the website was not cancelled within days, but we do value *** *** as a customer and would like to continue doing business with her. I have advised *** *** our refunds do take to weeks to be received.
I did apologize to *** *** for the inconvenience this has caused her
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

November 21, Dear ***,
I reviewed the response from the customer and requested that the Billing department research and explain the $difference in the amount of $that shows on the on the statement of account (SOA) and the amount of $that shows on the current billing statementThey advised that when they compiled the SOA, there was a payment of $that posted on (this shows in the payment history of the SOA)Of this payment, $was applied to the prior year contract and the remaining $was supposed to be applied to the current contractHowever, the application was never madeWhen they discovered it while compiling the SOA, they applied that amount to the balance on However, the current billing statement was generated on before the correction was madeThis is why the two amounts differ.The current balance due to bring the account current is $173.30, not the $that shows on the statementIf you have any additional questions, please let me knowThanks,
Heather HExecutive Services Specialist

The contract was cancelled for nonpayment

August 7, 2014Dear ***:This letter confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the recorded call of the sale and find that *** *** authorized the advertising in questionHowever, it does appear that there may have been confusion
between what *** *** meant when she referenced online advertising and what the sales representative meantThe package the customer agreed to included a listing in the print directory for which there is no chargeWe find no basis to refund the payment of $that was processed.As for the cancellation, we have reviewed the notes on the account and it states that *** *** requested cancellation and was advised that there needed to be a voice verification done in order to document the request but she refused to do the recordingBecause of this, there was no way to document the request as the recording is for backup so no cancellation was processedWe have made three attempts to contact *** *** and have left voicemails requesting a return call but have not received oneAs an alternative to the voice verification, *** *** can send an email to *** requesting cancellationPlease be advised that the billing will continue until the voice verification is recorded or the email is received.If you have any questions, please do not hesitate to contact us at the number below.Sincerely,Heather H*** Executive Services Specialist Hibu Investigations and Resolutions

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated January 15, regarding the advertising concern for *** ***, Account Name: *** ***, Account Number: ***/MA, Revdex.com complaint ***
To clarify, the contract for Haywood County, NC was authorized 3/28/14, and this book published July Haywood County, NC was authorized 11/7/12, and this book published July The product that has auto renewed is Haywood County, NC 2016, and this book published July
The Terms and Conditions of the Haywood County, NC contract explains the Automatic Renewal process, which I am including below
Duration of Agreement; AUTOMATIC RENEWAL; Distribution of Directories:
AWith respect to advertising in the Directories, the term of this agreement is equal to the issue period for each DirectoryThe issue period for each Directory is months from date of publicationPublisher reserves the right to extend or reduce a Directory's issue period by no more than six monthsIf the issue period of a Directory is extended, charges will be extended accordinglyWith respect to Internet Services, the initial term of this agreement is for monthsThereafter, this agreement will continue in effect with respect to the Internet Services until Publisher or Customer cancelsAny cancellation by Customer under this paragraph 4.A shall be made in accordance with paragraph BWITH RESPECT TO ADVERTISING IN A DIRECTORY, BY ENTERING INTO THIS AGREEMENT WITH PUBLISHER, CUSTOMER AGREES TO THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN SUCCESSIVE ISSUES OF SUCH DIRECTORY, ON THE SAME TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT, PROVIDED THAT: (i) THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE SUCCESSIVE ISSUE OF THE DIRECTORY IS MATERIALLY THE SAME AS THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE PRIOR ISSUE OF THE DIRECTORY; (ii) NOTICE IN WRITING OF SUCH AUTOMATIC RENEWAL IS SENT TO CUSTOMER BY PUBLISHER AT LEAST FORTY-FIVE (45) DAYS BEFORE THE CLOSING DATE OF THE SUCCESSIVE ISSUE OF SUCH DIRECTORY AND CUSTOMER DOES NOT GIVE NOTICE IN WRITING TO PUBLISHER CANCELING SUCH AUTOMATIC RENEWAL BY THE DATE SPECIFIED IN THE NOTICE, AT LEAST
SEVEN (7) DAYS PRIOR TO SUCH CLOSING DATE; (iii) WHERE CUSTOMER HAS PURCHASED ADVERTISING IN A DIRECTORY AS PART OF A BUNDLE WITH OTHER PRODUCTS, THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN THE DIRECTORY WILL INCLUDE AUTOMATIC RENEWAL OF THE OTHER PRODUCTS INCLUDED IN THE BUNDLE; AND (iv) THE COST FOR THE ADVERTISING WILL BE THE
THEN-CURRENT PRICE ESTABLISHED BY PUBLISHER FOR SUCH ADVERTISING AND WILL BE INDICATED IN THE NOTICE OF AUTOMATIC RENEWAL SENT TO CUSTOMERSEE PARAGRAPH 4.A OF THIS AGREEMENT FOR INFORMATION ABOUT THE ISSUE PERIOD OF DIRECTORIESIN THE EVENT THAT CUSTOMER CANCELS THE AUTOMATIC RENEWAL OF ADVERTISING IN SUCH DIRECTORY AND CUSTOMER WISHES TO AGAIN ADVERTISE IN SUCH DIRECTORY, A NEW AGREEMENT BETWEEN CUSTOMER AND PUBLISHER FOR
ADVERTISING IN SUCH DIRECTORY WILL BE REQUIRED
Our records indicate, the first renewal notice was sent 2/23/to ***@***.comThe second notice was sent 3/16/to ***@***.comThe final notice was sent 4/8/to ***@***.comDue to no response being received from the customer the advertising was renewed
I have not been able to get in contact with *** *** and I need to verify the email address, ***@***.com, with himI ask that you please have *** *** give me a call so we can discuss this concern furtherThank you for your understanding during our recent investigation regarding your advertising concern
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Please see attached response from hibu. The agreement was for a $refund not to be coerced into a non-disclosure and contract agreement. Where they even get the $figure is beyond me, when we spent $for the advertising; however, we did agree to the $refund. We are not signing a non-disclosure agreement and do not feel we have to to receive a refund for their ineptness and scamming of businesses.We look forward to your response and appreciate your assistance
Regards,
*** ***