Hibu, Inc

Complaint: ***
I am rejecting this response because:
My issue with Hibu was supposedly resolved after my Revdex.com complaint #*** was filedClearly Hibu is still out of control.Hibu is without question the most disorganized vendor that I have worked with in my years in businessTheir record keeping is atrociousTheir Accounting Department is utterly clueless as to what has or hasn't been billed, or paidAs I stated in my last Revdex.com Complaint about Hibu in February of this year, they repeatedly shut-down my Internet Marketing website, citing non-payment of my bill, even though I had placed a check INTO THE HAND OF MY ACCOUNT REPRESENTATIVE each month in order to have indisputable evidence that I had paid my billI had to check the Internet every day to see if my website was upOften it wasn't, so I had to contact my Account Rep., who would contact Accounting, who would then contact their website people, and switch my site back onThis problem occurred regularlyAfter my Marketing site got shut-down days before last Christmas, I had no choice but to cease doing business with HibuSubsequent to my Revdex.com Complaint in February, I was contacted by Hibu Customer ServiceThe Service RepApologized, told me that I had no contractual obligations with Hibu, and that I owed them no moneyShe told me that Hibu appreciated my business, and asked if I would consider stayias a customerI said no.About weeks ago I began receiving threatening notices from Rauch-Milliken, a collection agency, demanding payment of $ past-due to HibuI have advised this firm to contact Hibu and I gave them the name of the Customer Service repwho told me that I owed Hibu no money when we spoke in February, subsequent to my prior Revdex.com ComplaintThe collection agency continues to send threatening notices.Hibu has repeatedly breached our contract; they DID NOT provide the services for which they WERE paidIt is beyond belief that they now have a collection agency harassing me! Hibu should be THANKING me for not filing a lawsuit against themMy preference would be that Hibu never contact me againI could sue them for breach of contract, as they clearly failed to perform the services which I paid them to performI do not feel that this should be necessaryIt is entirely inappropriate for them to be sending my threatening letters!
Regards,
*** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated November 18, regarding the advertising concern for *** ***, *** *** ***, Account ***/MA, Revdex.com complaint ***
We have attempted several times without success to contact *** *** to review his hibu advertising discrepancy
We have made the following unsuccessful attempts to contact you via telephone:
~~ 11/25/14, # called ***, status voice message left requesting call back
~~ 11/24/14, # called ***, status voice message left requesting call back
~~ 11/21/14, # called ***, status voice message left requesting call back
~~ 11/19/14, # called ***, status voice message left requesting call back
It is our goal to resolve your inquiry in a timely manner, so we ask that you please have *** *** contact our Customer Service Department at *** within the next business daysWe can be reached Monday through Friday from 8:a.mto 8:p.m
If we do not hear from *** ***, we can only assume the inquiry is no longer of concern to you, and close the investigation
Sincerely,
KRIS G***
hibu Customer Service
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
I don't owe hibu any moneyThey promised to give me i*** and *** advert in addition to *** which they didn't doSo I'm very sorry, I don't owe themThey didn't provide the servicesTherefore im very sorry
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 29, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: Date: Tue, Dec 29, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] WANTED TO THANK THE Revdex.com FOR HELPING RESOLVE MY COMPLAINT. SINCERELY, *** *** -----Original Message-----From: info To: *** Sent: Sat, Dec 26, 1:amSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Please click on the link below to access the online dispute resolution web site and read this message. If your email program does not support HTML copy and paste the link below into your browser ***
This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Thank you,

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This is the email I just sent to Heather H***, Hibu's Executive Services Specialist, whom is managing this complaint:
Heather,
I am
not sure how you are reaching out to our company and not getting a hold of us? We have a full time secretary who answers the
phones and we have not received a phone call from you nor have we received any
emails from you. If you want to talk
with me directly, please call our office at ###-###-#### or email me at
***@***.com. I'm also not
sure why you would "request that he forward the August 20, email to
Doug S*** that he references."? I
don't reference the August 20, email to Doug S*** within my 11/9/rebuttal
to the Revdex.com, I included it and quoted from it, including the header of the
email. Here it is once again (and I'll
include it as an attachment to this email):
From:*** ***
[mailto:dispatch@***.com]
Sent:Wednesday,
August 20, 5:PMTo:***@hibu.comCc:*** ***Subject:Cancellation
Request for Hibu Contract
Doug,
We went from a good working system one day to a system that isn't
working*** just figured by the end of the week we'd have lost more
money using your company than your contract costs us for the months
We couldn't afford to have one of our highest paid employees sit around
doing nothing for another day Our last day running our ads resulted in
clicks, $average cost, a average position, phone calls and
booked WO (so my $made me $406.25) Your first three days only produced
1,impressions, you should be pushing out over 8,per day! In three
days, we've spent $33.41, had an average position of and only had clicks
($per click) and phone call The one phone call was for a
service we don't offer and shouldn't even be marketing for, in fact I'm
guessing the term she searched for would never have come up on my campaign
because it's on our negative list.
This is nothing personal and the decision was made strictly from a
business stand pointPlease let me know if you need anything else from us to
get this cancelled out
--
*** ***-------*** *** *** *** *** ***###-###-#### officewww.***.com
:this email was sent after our Hibu account representative,
Doug S***, was served a cease and desist by our lawyer-in-fact *** *** on 08/19/14. I'm sure you can
review everything I have sent to the Revdex.com but the fast summary of this issue
revolves around the concept that everyone from Hibu told us we would owe them
nothing (stated to us on the phone on 08/19/14, I have two employees who were
on the conference call with Doug and myself....restated after the 08/20/
email...restated in Hibu's cancellation letter to us on 09/11/14) and yet
somehow on 09/16/Hibu charged our account $(an amount that is a
mystery since Hibu stated they would bill us $a month for services and we
only used Hibu's services for days).
We only cancelled our services because Hibu grossly
mismanaged our account, we notified Hibu of problems within hours of their
start of services that there were MAJOR problems. No one from Hibu returned an email or phone
call despite days of trying to contact them.
The first contact from Hibu was the response to our cease and desist on
08/19/14. We lost several thousand
dollars from Hibu's mismanagement of our account, despite promises from Hibu
that sales would double to quadruple under Hibu's management
Please review our emails and/or submittals to the Revdex.com and
let me know if you need anything else.
We have copies of every email sent to Hibu (like the 08/17/email to
Doug S***, our Hibu account representative, stating how he needed him to
call us right away because nothing Hibu was doing was working and we were losing
money like a sinking ship....but guess what?, he never responded, just like
every email and call we placed to Hibu in those days we used your service)
If you agree to refund us the money taken from our bank
account on 09/16/please note that I have already cancelled the debit card
and account Hibu was given so you will need to send a check to our physical
address. I am also willing to drop the
fraud charges that I filled with the state of Arizona and the second one with
the state of Pennsylvania if you return the money taken from us on 09/16/
*** ***
-------
*** *** *** ***, *** *** *** ** **
*** *** *** ***
*** *** ***
###-###-#### office
###-###-#### cell
www.***.com
In response to your 11/17/letter to the Revdex.com:
November 17,
*** ***
Revdex.com
Oak St
Scranton, PA
RE: *** ***
*** ***
Complaint
ID: ***
Telephone
#: ###-###-####
Account:
***-***
Dear ***:
We have received *** ***’ rebuttalWe have reached out to
him twice (November & 12) to request
that he forward the August 20, email to Doug S***
that he referencesHowever, as of today’s
date we have not received a responseOnce we receive the
forwarded email, we can review further
The email can be sent to my attention to
***@hibu.com
Sincerely,
Heather H***
Executive Services Specialist
Hibu Investigations and Resolutions
###-###-####

2/12/2014">*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Oak St
Scranton, PA
RE: Revdex.com Number: ***
*** ***/ *** *** * ***
*** * *** **
*** *** ** ***
Telephone #: ###-###-####
Account #: ** ***
hibu Product: *** ***/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/6/regarding the contract *** *** * *** is currently being billed for.
I’ve spoken with *** and resolved the concern. hibu has agreed to adjust the Cedar City/bundle in full for $828.00. The contract was voice verified by ***, who represented herself as the marketing manager on 10/9/2012. It appears that the intentions of *** and the telephone sales representative, ***, was for *** *** * *** to appear in the *** *** directory not the directory. The contract was voice authorized after the deadline to appear in the directory. As it is clear in the phone call between *** and the telephone sales representative, ***, this was meant for the directory hibu has agreed to adjust the contract in full
I do apologize for the inconvenience this has caused *** but I’m glad we were able to come to a resolution.
Thank you,
*** ***
hibu Customer Service###-###-####
Email: [email protected]

Tell us why here...My response remains the same as it was originally communicated. For a prduct that has only billed the customer months, a month adjustment has been extended The adjustment that has been extended is more that fair.
thank you,
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

7/8/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
*** *** **
*** *** ** ***
Telephone #: ###-###-####
Account #: ***- *** hibu Product: Website/ ***
Dear ***:
This letter is being sent in response to the correspondence received on 6/27/concerning the refund *** was inquiring about.
I’ve spoken with *** regarding the refund and advised him the refund has been issued. This will reflect with his credit card company within hours.
I do apologize to *** for the inconvenience, but I am glad we were able to resolve his concerns
Thank you,
*** ***hibu Customer Service###-###-####Email: [email protected]

Dear ***: This will confirm receipt of the complaint received 5/30/17, from *** ***, Account Name: *** *** *** *** ***, Account Number: ***, complaint *** We are currently working with *** *** to resolve her concernA 100% adjustment has been extended
which will be used to pay in full the *** *** ** *** advertisingAs soon as the signed/dated Settlement Release Agreement is received from *** *** we will process the adjustment to the account If I can be of further assistance please let me know. Sincerely,Kris G***Executive Services Specialist *** * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It is not true they have made a good faith effort to resolve this My phone # is *** *** *** and have not gotten a call from them for help the collecting department has called only to ask for money I have received e-mails stating they are working and will get back to me in three daysAnd e-mail that say welcome aboard we love you as a customerNothing remotely resembles an offer of settlementThey are experts at this and should be assumed of their behavior they never made any attempt to settle this and are doing their best to be confusing as possibleI got a call asking why I do not want to pay I replied I do not have Pin Number from them and can not use there service with out one. They provided no service and still do not want to give me a pin number so I can use there serviceI have nerve had access to their service they do not call to help me but do call only to ask for moneyNever even one time did I receive a call to help but only a call for the collection department asking for moneyThey had several payments and did not give me a pin number after requests for one I had to cancel my credit card because and ask for my money back becaues the did nothing and did not give me a pin numberRegards,
*** ***

Dear ***:
">
This letter is in response to your letter dated August 12, regarding the advertising concern for *** *** ** ** *** *** ***
Our records indicate that *** *** purchased foundation website pages in a bundle agreement dated September 28, 2011. The sites went live on November 2, 2011. The agreement also included advertising in the print directory. The sites billed with the print directory so the customer received billing for the *** County website from January through December 2012. The *** County website billed from June through May 2013. The agreement was a month agreement.
*** ***s renewal contract dated October 4, did not include the websitesConsequently the websites expired in February and July 2013. *** *** verbally authorized another agreement on October 17, 2013. The program was the same as the previous program and did not include the websites. Both the and contracts were for print advertising*** *** contacted our Customer Service Department about the websites in November 2013. An investigation was opened. No adjustment was warranted as the websites were not part of his contract in either or 2013. We no longer sell that particular product. We offered the newer website but the customer did not want to pay the required sfee. Another investigation was opened in March for the same issue. It was also determined that no adjustment was warranted. The billing for the print advertising was due and payable. The account was turned over to agency on July 29, for the total amount for both contracts
I spoke with *** *** about the matter. In the interest of customer relations, we offered an adjustment of $500.00, the approximate value of the websites, to be applied to the agency balance. *** *** refused our offer
We consider our offer, based on the facts, to be fair and reasonable. If *** *** agrees to accept this settlement after further review, please have him contact me Monday through Friday, 8:a.mto 6:p.m., at the number indicated below and I will make the necessary arrangements to reopen his file
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

November 26, 2014Dear ***:
This letter confirms receipt of Complaint ID *** filed by *** *** of ***We have reviewed the customer’s complaint concerning the cancellation and find that an email was received on November 11, requesting cancellation and the
cancellation was processed and confirmed on November 19, However, further research shows that another prior cancellation request was received on October 15, but there is no record of action being taken on the accountDue to this delay, the payment of $was processed to the customer’s credit card when it should not have beenA refund request has been submitted to refund this payment to the customer.We apologize to *** *** for any inconvenience this has causedIf you have any additional questions, please do not hesitate to contact us at the number belowSincerely,
Heather H

This correspondence confirms receipt of Complaint ID *** *** ** *** *** *** **
*** *** *** Our review of the account shows that in July *** *** authorizeda contract for advertising in the two above named directories* *** *** *** *** **
directorypublished in October and the billing began in November*** *** *** ** directorypublished in July and the billing began this monthThis is why the same recording was playedwhen the customer called in regarding the billing; it was for the same contractWe have spoken with*** *** and now understands what happened and has agreed to submit paymentIf you haveany additional questions or concerns, please feel free to call us at the number below.Sincerely,Heather H***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
***
*** ***
I understand clearly, and agreed to pay the balance they claim dueI emailed this representative many times alone with emails with no avail.She had told me if I had further questions or concerns please contact herShe never wold return calls or emailsI do not agree with there comments about someone else claimed my accounts, that was there mess up not mineI agreed to pay the balance on the account because this representative said she would not make any further ajustments to amount dueI agree to pay only because I feel trapped into paying amount dueI would not ever do Business with this company again nothing but a trap for small businessesI will say what they promised to secure a contract, and what you get is now in there hands right or wrongI was never able to get my sales rep to call me backAll I can say good luck getting any Business information corrected or changed or removed

Complaint: ***
I am rejecting this response because:------- Forwarded message ----------From: *** ***Date: Tue, Aug 4, at 1:PMSubject: Re: #***To: [email protected] refund has been issued via check or credit to ***. The last correspondence we received was that the business would be issuing a refund.-- *** ** *** *** ** *** *** *** *** *** *** ***Fife, WA ***###-###-####
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** has responded once. He said he had to check with someone because it must have been put in the wrong way. I have tried to call *** back on 5/9/and talked to ***. I did not receive a call back. I tried on 5/12/multiple times and have still not received a call back
Regards,
*** ***

3/13/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** ***
** *** **
Mc Lean, IL
Telephone #: ###-###-####
Account #: ** *** hibu Product: Bloomington/Normal/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/27/concerning the program *** *** is being billed for
I’ve spoken with Ms*** and discussed the concerns. I’ve let Ms*** know the contract signed on August 22nd, did auto renew and per the terms and conditions of the contract it can. We have agreed to split the cost of the contract. I’ve processed an adjustment for $leaving Ms*** responsible for the other half of the contract; $642.00. I’ve also discussed with Ms*** $has been paid leaving a balance due of $
I do apologize to Ms*** for the inconvenience this has caused her; but I am glad we were able to resolve the concerns
Thank you,
Cortney H***hibu Customer Service###-###-####Email: ***

Dear ***:
">
This will confirm receipt of your letter dated February 18, regarding the listing for *** *** *** *** of Illinois in the *** ***, IL yellowbook
Our records indicate that the listing in question is a free listing. Our free listing databases come from various sources. *** ***’s listing was received correctly. However, our system automatically combined the two listings for *** *** *** *** of Illinois because they have the same name.
We have corrected the listings in our system and will prevent the listings from being combined in the future. We have also added a listing for Affordable Health Insurance to the print and internet for the next publication
We apologize to *** *** for any inconvenience this error may have caused. We hope that
*** *** accepts our apology in good faith and that we may one day do business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

12/15/
face="Calibri">*** *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
** *** ***
Langhorne, PA ***
Telephone #: ###-###-####
hibu Product: Lower Bucks Co, PA/***
Dear ***:
This letter is being sent in response to the correspondence received on 12/8/concerning the contract *** *** signed on December 20th,
I’ve attempted to call *** *** with no avail. I’ve called *** *** on 12/9/15, 12/10/15, 12/11/15, and 12/14/each time at ###-###-#### and leaving a message to call me back at ###-###-####
I would like to discuss the issue at hand. If *** *** is in fact disputing the signature from the contract signed on 12/20/11, I will need two legal forms of her signature. We can accept driver’s license, back of credit cards, canceled checks from your bank, passports, etcPlease feel free to cross out any sensitive information prior to sendingThese documents can be e-mailed to me at ***@hibu.com or faxed to ###-###-#### AttnCortney
Please feel free to call me at ###-###-#### should you have questions
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]