Hibu, Inc

Dear ***:
">
This letter is in response to your letter dated August 12, regarding the advertising concern for *** *** ** ** *** *** ***
Our records indicate that *** *** purchased foundation website pages in a bundle agreement dated September 28, 2011. The sites went live on November 2, 2011. The agreement also included advertising in the print directory. The sites billed with the print directory so the customer received billing for the *** County website from January through December 2012. The *** County website billed from June through May 2013. The agreement was a month agreement.
*** ***s renewal contract dated October 4, did not include the websitesConsequently the websites expired in February and July 2013. *** *** verbally authorized another agreement on October 17, 2013. The program was the same as the previous program and did not include the websites. Both the and contracts were for print advertising*** *** contacted our Customer Service Department about the websites in November 2013. An investigation was opened. No adjustment was warranted as the websites were not part of his contract in either or 2013. We no longer sell that particular product. We offered the newer website but the customer did not want to pay the required sfee. Another investigation was opened in March for the same issue. It was also determined that no adjustment was warranted. The billing for the print advertising was due and payable. The account was turned over to agency on July 29, for the total amount for both contracts
I spoke with *** *** about the matter. In the interest of customer relations, we offered an adjustment of $500.00, the approximate value of the websites, to be applied to the agency balance. *** *** refused our offer
We consider our offer, based on the facts, to be fair and reasonable. If *** *** agrees to accept this settlement after further review, please have him contact me Monday through Friday, 8:a.mto 6:p.m., at the number indicated below and I will make the necessary arrangements to reopen his file
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

Dear ***:
This will confirm receipt of the customer letter dated February 23, regarding the advertising concern for *** ***, Account Name: *** *** ***, Account Number: ***/SAP, Revdex.com complaint ***
This concern has been resolved directly with *** ***He has
agreed to settle with a month credit for $and this credit will be used to pay in full the current balance due on the account, $In addition, his business information is being added to our online directory at Yellowbook.com under the categories, Web Page and Site Design, Graphic Designers, Signs. His listing information should be live on Yellowbook.com within the next weeks Once live, a printout of this information will be sent to *** *** for his recordsLastly, we are adding his business information under the categories, Web Page and Site Design, Graphic Designers and Signs in the Quad Cities 2016-print directory that will publish August
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated November 18, regarding the advertising concern for *** ***, *** *** ***, Account ***/MA, Revdex.com complaint ***
We have attempted several times without success to contact *** *** to review his hibu advertising discrepancy
We have made the following unsuccessful attempts to contact you via telephone:
~~ 11/25/14, # called ***, status voice message left requesting call back
~~ 11/24/14, # called ***, status voice message left requesting call back
~~ 11/21/14, # called ***, status voice message left requesting call back
~~ 11/19/14, # called ***, status voice message left requesting call back
It is our goal to resolve your inquiry in a timely manner, so we ask that you please have *** *** contact our Customer Service Department at *** within the next business daysWe can be reached Monday through Friday from 8:a.mto 8:p.m
If we do not hear from *** ***, we can only assume the inquiry is no longer of concern to you, and close the investigation
Sincerely,
KRIS G***
hibu Customer Service
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

7/8/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
*** *** **
*** *** ** ***
Telephone #: ###-###-####
Account #: ***- *** hibu Product: Website/ ***
Dear ***:
This letter is being sent in response to the correspondence received on 6/27/concerning the refund *** was inquiring about.
I’ve spoken with *** regarding the refund and advised him the refund has been issued. This will reflect with his credit card company within hours.
I do apologize to *** for the inconvenience, but I am glad we were able to resolve his concerns
Thank you,
*** ***hibu Customer Service###-###-####Email: [email protected]

8/14/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** *** * * * *** **
***
PO Box
***
Westbrook, CT ***
Telephone
#: ###-###-####
hibu
Product: Connecticut Shore/***
Dear ***:
This letter is being sent in response to the correspondence
received on 8/1/regarding the advertising concern received by *** ***.
We are in the process of working on a resolution. We were contacted by *** ***, who
indicated we were to work with her on a resolution. She will be the one in contact with the
customer. An offer was extended to Ms
Zito on 8/11/and she will be reviewing this with the customer and getting
back to us.
Once a resolution is reached, additional communication will
be sent
Thank you,
Cortney H***
hibu Customer Service
###-###-####
Email: [email protected]

Complaint: ***
I am rejecting this response because:
My issue with Hibu was supposedly resolved after my Revdex.com complaint #*** was filedClearly Hibu is still out of control.Hibu is without question the most disorganized vendor that I have worked with in my years in businessTheir record keeping is atrociousTheir Accounting Department is utterly clueless as to what has or hasn't been billed, or paidAs I stated in my last Revdex.com Complaint about Hibu in February of this year, they repeatedly shut-down my Internet Marketing website, citing non-payment of my bill, even though I had placed a check INTO THE HAND OF MY ACCOUNT REPRESENTATIVE each month in order to have indisputable evidence that I had paid my billI had to check the Internet every day to see if my website was upOften it wasn't, so I had to contact my Account Rep., who would contact Accounting, who would then contact their website people, and switch my site back onThis problem occurred regularlyAfter my Marketing site got shut-down days before last Christmas, I had no choice but to cease doing business with HibuSubsequent to my Revdex.com Complaint in February, I was contacted by Hibu Customer ServiceThe Service RepApologized, told me that I had no contractual obligations with Hibu, and that I owed them no moneyShe told me that Hibu appreciated my business, and asked if I would consider stayias a customerI said no.About weeks ago I began receiving threatening notices from Rauch-Milliken, a collection agency, demanding payment of $ past-due to HibuI have advised this firm to contact Hibu and I gave them the name of the Customer Service repwho told me that I owed Hibu no money when we spoke in February, subsequent to my prior Revdex.com ComplaintThe collection agency continues to send threatening notices.Hibu has repeatedly breached our contract; they DID NOT provide the services for which they WERE paidIt is beyond belief that they now have a collection agency harassing me! Hibu should be THANKING me for not filing a lawsuit against themMy preference would be that Hibu never contact me againI could sue them for breach of contract, as they clearly failed to perform the services which I paid them to performI do not feel that this should be necessaryIt is entirely inappropriate for them to be sending my threatening letters!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
I don't owe hibu any moneyThey promised to give me i*** and *** advert in addition to *** which they didn't doSo I'm very sorry, I don't owe themThey didn't provide the servicesTherefore im very sorry
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

November 26, 2014Dear ***:
This letter confirms receipt of Complaint ID *** filed by *** *** of ***We have reviewed the customer’s complaint concerning the cancellation and find that an email was received on November 11, requesting cancellation and the
cancellation was processed and confirmed on November 19, However, further research shows that another prior cancellation request was received on October 15, but there is no record of action being taken on the accountDue to this delay, the payment of $was processed to the customer’s credit card when it should not have beenA refund request has been submitted to refund this payment to the customer.We apologize to *** *** for any inconvenience this has causedIf you have any additional questions, please do not hesitate to contact us at the number belowSincerely,
Heather H

Tell us why here...My response remains the same as it was originally communicated. For a prduct that has only billed the customer months, a month adjustment has been extended The adjustment that has been extended is more that fair.
thank you,
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

Dear ***: This will confirm receipt of the complaint received 5/30/17, from *** ***, Account Name: *** *** *** *** ***, Account Number: ***, complaint *** We are currently working with *** *** to resolve her concernA 100% adjustment has been extended
which will be used to pay in full the *** *** ** *** advertisingAs soon as the signed/dated Settlement Release Agreement is received from *** *** we will process the adjustment to the account If I can be of further assistance please let me know. Sincerely,Kris G***Executive Services Specialist *** * ***

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 29, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: Date: Tue, Dec 29, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] WANTED TO THANK THE Revdex.com FOR HELPING RESOLVE MY COMPLAINT. SINCERELY, *** *** -----Original Message-----From: info To: *** Sent: Sat, Dec 26, 1:amSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Please click on the link below to access the online dispute resolution web site and read this message. If your email program does not support HTML copy and paste the link below into your browser ***
This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Thank you,

2/12/2014">*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Oak St
Scranton, PA
RE: Revdex.com Number: ***
*** ***/ *** *** * ***
*** * *** **
*** *** ** ***
Telephone #: ###-###-####
Account #: ** ***
hibu Product: *** ***/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/6/regarding the contract *** *** * *** is currently being billed for.
I’ve spoken with *** and resolved the concern. hibu has agreed to adjust the Cedar City/bundle in full for $828.00. The contract was voice verified by ***, who represented herself as the marketing manager on 10/9/2012. It appears that the intentions of *** and the telephone sales representative, ***, was for *** *** * *** to appear in the *** *** directory not the directory. The contract was voice authorized after the deadline to appear in the directory. As it is clear in the phone call between *** and the telephone sales representative, ***, this was meant for the directory hibu has agreed to adjust the contract in full
I do apologize for the inconvenience this has caused *** but I’m glad we were able to come to a resolution.
Thank you,
*** ***
hibu Customer Service###-###-####
Email: [email protected]

Dear ***:
">
This will confirm receipt of your letter dated February 18, regarding the listing for *** *** *** *** of Illinois in the *** ***, IL yellowbook
Our records indicate that the listing in question is a free listing. Our free listing databases come from various sources. *** ***’s listing was received correctly. However, our system automatically combined the two listings for *** *** *** *** of Illinois because they have the same name.
We have corrected the listings in our system and will prevent the listings from being combined in the future. We have also added a listing for Affordable Health Insurance to the print and internet for the next publication
We apologize to *** *** for any inconvenience this error may have caused. We hope that
*** *** accepts our apology in good faith and that we may one day do business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

3/13/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** ***
** *** **
Mc Lean, IL
Telephone #: ###-###-####
Account #: ** *** hibu Product: Bloomington/Normal/** ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/27/concerning the program *** *** is being billed for
I’ve spoken with Ms*** and discussed the concerns. I’ve let Ms*** know the contract signed on August 22nd, did auto renew and per the terms and conditions of the contract it can. We have agreed to split the cost of the contract. I’ve processed an adjustment for $leaving Ms*** responsible for the other half of the contract; $642.00. I’ve also discussed with Ms*** $has been paid leaving a balance due of $
I do apologize to Ms*** for the inconvenience this has caused her; but I am glad we were able to resolve the concerns
Thank you,
Cortney H***hibu Customer Service###-###-####Email: ***

This correspondence confirms receipt of Complaint ID *** *** ** *** *** *** **
*** *** *** Our review of the account shows that in July *** *** authorizeda contract for advertising in the two above named directories* *** *** *** *** **
directorypublished in October and the billing began in November*** *** *** ** directorypublished in July and the billing began this monthThis is why the same recording was playedwhen the customer called in regarding the billing; it was for the same contractWe have spoken with*** *** and now understands what happened and has agreed to submit paymentIf you haveany additional questions or concerns, please feel free to call us at the number below.Sincerely,Heather H***

Complaint: ***
I am rejecting this response because:------- Forwarded message ----------From: *** ***Date: Tue, Aug 4, at 1:PMSubject: Re: #***To: [email protected] refund has been issued via check or credit to ***. The last correspondence we received was that the business would be issuing a refund.-- *** ** *** *** ** *** *** *** *** *** *** ***Fife, WA ***###-###-####
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** has responded once. He said he had to check with someone because it must have been put in the wrong way. I have tried to call *** back on 5/9/and talked to ***. I did not receive a call back. I tried on 5/12/multiple times and have still not received a call back
Regards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
***
*** ***
I understand clearly, and agreed to pay the balance they claim dueI emailed this representative many times alone with emails with no avail.She had told me if I had further questions or concerns please contact herShe never wold return calls or emailsI do not agree with there comments about someone else claimed my accounts, that was there mess up not mineI agreed to pay the balance on the account because this representative said she would not make any further ajustments to amount dueI agree to pay only because I feel trapped into paying amount dueI would not ever do Business with this company again nothing but a trap for small businessesI will say what they promised to secure a contract, and what you get is now in there hands right or wrongI was never able to get my sales rep to call me backAll I can say good luck getting any Business information corrected or changed or removed

12/15/
face="Calibri">*** *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
** *** ***
Langhorne, PA ***
Telephone #: ###-###-####
hibu Product: Lower Bucks Co, PA/***
Dear ***:
This letter is being sent in response to the correspondence received on 12/8/concerning the contract *** *** signed on December 20th,
I’ve attempted to call *** *** with no avail. I’ve called *** *** on 12/9/15, 12/10/15, 12/11/15, and 12/14/each time at ###-###-#### and leaving a message to call me back at ###-###-####
I would like to discuss the issue at hand. If *** *** is in fact disputing the signature from the contract signed on 12/20/11, I will need two legal forms of her signature. We can accept driver’s license, back of credit cards, canceled checks from your bank, passports, etcPlease feel free to cross out any sensitive information prior to sendingThese documents can be e-mailed to me at ***@hibu.com or faxed to ###-###-#### AttnCortney
Please feel free to call me at ###-###-#### should you have questions
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]