Hibu, Inc

July 29, 2014Dear ***:This letter confirms receipt of complaint ID filed by *** *** *** of *** *** * *** *** ***We have reviewed the account and confirmed that there was a delay in the completion of the customer’s websiteWe have agreed to
remove the remaining balance of $that remains with the third party collection agencyAs of today’s date, we consider the account to be paid in fullWe have spoken with *** *** and advised of the adjustmentThe customer has accepted the adjustment but has expressed that she is not satisfied because the website is no longer activeWe have advised that once an account is submitted to an outside collection agency, the contract is nullifiedAt this point, there is nothing that can be done to reactivate the website.We have processed the adjustment to the account and the Third Party Legal department will contact the collection agency to advise that there is no remaining balance on the accountIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H*** Executive Services Specialist Hibu Investigations and Resolutions

Everything that Claudia said is not true that original price was $and then all of a sudden change to $and if it was signed that day it would never been prorated I can't believe this company is making a big deal out of $just really legitimize my complaint
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear ***:
This will confirm receipt of the customer letter dated May 26, regarding the advertising concern for *** ***, Account Name: Hearing Express Laboratory, Account Number: ***/*, Revdex.com complaint ***
In response to the concerns expressed, the *** & ***
pages have been created(Links below)
***: https://www.***.com/***
***: https://***.com/***
It has been explained to *** *** that she will not be receiving a *** post card because she already has an existing verified *** page onlineShe will need to provide us with the logon and password in order to assist her further(Link below)
https://plus.***
The *** listing is also an existing page already online prior to the purchase of the Wave product with hibuUnfortunately, our Wave Support team cannot take claim of existing *** pages already online because *** merged with YextOur Wave Support team has submitted the request to *** to have the Name of Business, address, community, telephone, web address and email updated(Link below) https://local.***.***
The *** post card was last mailed to *** *** on 4/6/16, so I have opened a ticket request to have another *** post card mailed to herIf she has not already received it, she should receive it over the next few day
For ***, there is an issue with the setting, so I have opened a ticket request to have the setting changedThe ticket was opened Friday 6/10/and we need to allow 24-business hours for the page to update to the new settings
To help answer some of the other concerns expressed by *** *** I am including content from the terms and conditions of the authorized agreement
Duration of Agreement; AUTOMATIC RENEWAL; Distribution of Directories:
AWith respect to advertising in the Directories, the term of this agreement is equal to the issue period for each DirectoryThe issue period for each Directory is months from date of publicationPublisher reserves the right to extend or reduce a Directory's issue period by no more than six monthsIf the issue period of a Directory is extended, charges will be extended accordinglyWith respect to Internet Services, the initial term of this agreement is for monthsThereafter, this agreement will continue in effect with respect to the Internet Services until Publisher or Customer cancelsAny cancellation by Customer under this paragraph 4.Ashall be made in accordance with paragraph
Payment (Print Advertising and Internet Services):
ACustomer agrees to pay the amounts listed on the reverse side of this agreement for print advertising in the Directories and/or Internet ServicesBFor print advertising, Publisher will bill Customer monthly for the issue period of each DirectoryPublisher may require full payment in advance or at its discretion may bill Customer monthly or annually or as indicated on the reverse side of this agreementCFor Internet Services, Publisher may require full payment in advance or at its discretion may bill Customer monthly or annually, as indicated on the reverse side of this agreementDIf Publisher does not receive the full amount invoiced by the due date on the bill, Publisher may assess a late charge not to exceed 1.5% per month of the overdue amountIf Customer fails to pay any bill, whether for print
advertising or Internet Services, within thirty (30) days of the due date or, in the case of Internet Services, such shorter period as is provided in the Internet Services terms and conditions, Publisher will have the following rights: Publisher may require full and immediate payment of all amounts due under this agreement2.Publisher may cancel publication of Customer's print advertisements in any as then unpublished Directories, and Publisher may suspend or cancel the Internet
ServicesEAny deposit may be applied to the last payment coming due under this agreement and/or to delinquent balancesFCustomer agrees to pay a $handling charge for each installment bill issued by PublisherThe handling charges will be waived for Customers on the AutoPay programGAccounts with a monthly charge of $per month or less will be required to the pay the full annual amount upon receipt of the first invoiceHAll payments will be applied first to the oldest balances outstanding
Copy, Proofs and Revisions:
ACustomer must furnish all copy for print advertising and/or Internet Services prior to the reasonable deadlines set by PublisherIf Customer fails to do so, Publisher may create and publish such copyPublisher reserves the right to exercise printers prerogative concerning details relating to typeface and style, use of benday and minor adjustments in layoutPublisher will endeavor to furnish proofs of new and revised display print advertisements, but failure to do so will not relieve Customer of its obligations under this agreementColor is at the discretion of PublisherNo specific color is guaranteedPublisher reserves the right to modify camera ready or "spec art" if it does not meet Publisher's printing requirementsBIt is Customer's responsibility to notify Publisher, in writing, of any and all name, address or telephone number changes prior to the applicable deadline of each Directory, If Customer fails to do so, Customer will remain obligated to make payments for its advertisement, regardless of whether Publisher was able to make the necessary changesCPublisher will determine all headings that appear in its directoriesPublisher, at its sole discretion, may refuse to publish an advertisement under a particular heading and does not guarantee the position of an advertisement under a particular headingFailure to publish an advertisement in a particular position shall not be the basis for claim or adjustment to the amount owed by CustomerPublisher may change the form, appearance, size and content of any of the Directories or of its internet site at any time without notice to CustomerDCUSTOMER AGREES THAT PUBLISHER, ITS EMPLOYEES, AFFILIATES AND AGENTS SHALL NOT BE LIABLE FOR ERRORS OR OMISSIONS IN DIRECTORY ADVERTISING IN EXCESS OF THE AMOUNT PAID FOR THE ITEM(S) AND SHALL NOT BE LIABLE FOR LOST PROFITS, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR CONTINGENT DAMAGES ARISING OUT OF SUCH AN OMISSION OR ERRORNO ADJUSTMENT WILL BE GIVEN FOR DELAY OF PUBLICATION OR DISTRIBUTION OR FOR CHANGES IN THE ANTICIPATED NUMBER OF DIRECTORIES TO BE PUBLISHED OR DISTRIBUTEDPUBLISHER'S LIABILITY FOR ERRORS IN LISTINGS SHALL BE LIMITED TO THE PRICE OF THE LISTING IN QUESTION, AND THERE WILL BE NO ADJUSTMENT WITH RESPECT TO FREE LISTINGS OR FREE ADVERTISEMENTSIT IS THE CUSTOMER'S RESPONSIBILITY TO NOTIFY PUBLISHER OF ERRORS OR OMISSIONS IMMEDIATELY WITH RESPECT TO CUSTOMER'S INTERNET SERVICESPUBLISHER WILL ENDEAVOR TO CORRECT ANY SUCH ERROR OR OMISSION PROMPTLYCUSTOMER WILL NOT BE ENTITLED TO ANY ADJUSTMENT OR CREDIT DUE TO ERRORS OR OMISSIONS IN CUSTOMER'S INTERNET SERVICESPUBLISHER'S SOLE OBLIGATION BEING TO CORRECT ANY SUCH ERROR OR OMISSIONLIMITATION OF LIABILICATEGORY: 10% ADJUSTMENT - TYPOGRAPHICAL ERRORS, INCORRECT/OMITTED LOGO, LAYOUT ISSUE (BORDERS, APPEARANCE, FONT) INCORRECT E-MAIL OR URL ADDRESS 25% ADJUSTMENT - INCORRECT ALTERNATIVE PHONE NUMBER, MISSPELLED BUSINESS NAME/ ADDRESS, INCORRECT ILLUSTRATION/PHOTOGRAPH 100% ADJUSTMENT - OMISSION OF ADVERTISEMENT, INCORRECT MAIN PHONE NUMBER NO ADJUSTMENT - PLACEMENT, POSITION, INACCURACIES WITH FREE LISTINGS OR FREE ADVERTISING ITEMS, NO PROOF OF ADVERTISING RECEIVED, VARIATIONS OR ERRORS IN COLOR ADJUSTMENT EQUAL TO THE PUBLISHER'S STATED CHARGE - OMISSIONS OF COLOR/ HIGHLIGHT EIN NO EVENT WILL PUBLISHER, ITS EMPLOYEES, AFFILIATES OR AGENTS BE LIABLE TO CUSTOMER FOR ANY OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, ALLEGED LOSS OF BUSINESS, REVENUES OR PROFITS OR THE COST OF OTHER FORMS OF ADVERTISINGCUSTOMER UNDERSTANDS THAT THIS LIMITATION OF LIABILITY WILL APPLY TO ANY CLAIM AGAINST PUBLISHER, ITS EMPLOYEES, AFFILIATES AND AGENTS, INCLUDING, BUT NOT LIMITED TO, CLAIMS BASED ON BREACH OF CONTRACT, TORT (SUCH AS NEGLIGENCE) OR STRICT LIABILITY OR STATUTE
In review of the account, the WAVE Product has billed months, at $month, for a total of $In an effort to resolve this matter a month credit for $was extended *** ***This offer was refusedIt is unfortunate that we weren’t able to come to a mutually satisfactory agreementAfter careful review, we’ve determined our offer to be reasonable and fair, and we are issuing a credit to the account for the $As a courtesy, I have also reversed the $billing charge from the May invoice
If I can be of further assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

Dear ***:
11pt">
This letter will confirm receipt of your letter dated February 10, regarding the internet advertising for *** *** of *** *** ***
*** contacted us last June stating that although his internet advertising program had been cancelled, he was still receiving bills. The contract was a month contract and could not be cancelled. *** stated he was told the contract was month to month. The program was telephone authorized with our Sales Representative, *** ***. There is a recording on file. Per the recording, *** was told the internet program was month to month.
To resolve the matter, we agreed that *** would pay month, we would cancel the internet program, adjust months of the billing at $and waive $in late charges. He agreed to send payment of $that day. The adjustment of $was posted to his account on
June 13, 2013.
We did not receive ***’s payment as promised. The account was turned over to agency for nonpayment on January 7, 2014. The account is currently being reviewed by our Legal Department
Sincerely,
*** ***
Executive Services Specialist
###-###-#### x*** ***

4/24/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** *** ***
*** ** *** **
Winnsboro, TX ***
Telephone #: ***
Account #: ** *** hibu Product: Website***
Dear ***:
This letter is being sent in response to the correspondence received on 4/14/concerning the advertising purchased by *** *** *** *** from hibu.
I’ve spoken with *** *** and advised hibu will be issuing a refund for $1359.40. *** *** referenced several times she will be disputing the charges with her credit card company. I advised against this as we are processing the refund and by doing this will only delay the refund. *** *** was advised our refund timeframe is 2-weeks, however I will request her refund to be rushed. I advised, if the charges are disputed, the process will be delayed and I cannot commit to a timeframe.
I do apologize to *** *** for the inconvenience this has caused her
Thank you,
Cortney H***hibu Customer Service***Email: [email protected]

April 23, ***Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** ***Our records indicate that the customer advertises in the Atlantic County, NJ directory which bills each year from June to MayEach contract is for twelve monthsFor the past three
years, *** *** has renewed his advertising via voice verificationWe have reviewed the most recent renewal which was in December and is for the Atlantic County, NJ *** directory which publishes in May of this yearThe current advertising in the Atlantic County, NJ *** ends this monthOn the voice verification, the sales representative clearly advised that she was calling to renew the advertisingThe customer asked the sales representative about his program from last year and the pricing; he then agreed to renew the programThere does not appear to be any confusion, the call was brief and to the pointThe contract has not been extended for months as indicated in the complaint but it is the standard twelve month contractWe have included a copy of the recording for review.We apologize if *** *** experienced any confusion but we find that this was a legitimate saleIf you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H

Dear ***:
This will confirm receipt of the customer letter dated July 20,
regarding the advertising concern for *** * ***, Account Name: *** *** , Account Number: ***/SAP, Revdex.com complaint ***
I am writing
in response to let you know I have worked directly
with the customer’s
assistant, Linda Howell, to resolve the
concerns expressedThe advertising has been cancelled and a full refund in the
amount of $has been requested and will be credited back to the same banking
account that was used to make payment(s)
We apologized for any inconvenience *** *** may have
experience and pleased to be able to resolve the matter in a mutually
satisfactory mannerIf I can be of further assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
*** x ***

Dear *** :
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated May 18, regarding the advertising concern for *** ***, Revdex.com complaint ***
I do not find that *** *** has any paid advertising with hibu
Would you please have him supply a copy of the invoice received so I can look into this concern further
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
*** x ***

November 17, 2014Dear ***:This letter confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the account and find no contract for a second websiteAdvertising for the Rochester, MN directory and the accompanying website was initially
verbally authorized on October 8, A supercedure was done on October 28, because *** *** wanted to add another ad under the heading of Massage TherapeuticWe have reviewed the recordings and find no mention of a second websiteAdditionally, the customer has never been billed for a second websiteOur review of the account finds that there has been no error in the advertising.Enclosed is a statement of account as requested by *** ***; we have also emailed a copy to her at the email address we have on file, ***@***If you have any additional questions, please do not hesitate to contact us at the number belowSincerely,Heather H
Executive Services Specialist

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated August 15, regarding the advertising concern for *** *** *** *** *** *** *** ***
The remaining balance on the account has been credited in full bringing the account balance to zero
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ###-###-####

Dear ***My response remains the same a previously communicated. All I can do is state the factsOur system shows his listing information had already been claimed on numerous search engines prior to our involvementWe gave *** *** a full 100% adjustment for months billing of the Wave productAlthough, the Wave product was cancelled only after months of billing which was due to the account being in arrearsThe other products were all performing as the shouldThe balance he owes is for a website that we designed as well online display advertisingThese programs do not guarantee the customer will receive phone callsUnfortunately, the customer just had a different expectation of how these products would perform. Sincerely, Kris G***Executive Services Specialist ***
*** ***
*** *** *** *** *** ***
*** *** ***

10/31/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
** *** * *** **
***, ** ***
Telephone #: ###-###-####
Account #: MA- *** hibu Product: ***/***
Dear Allison:
This letter is being sent in response to the correspondence received on 10/22/concerning the incorrect advertisement that printed for *** *** ***
I’ve spoken with *** *** and resolved the concerns. We’ve agreed that hibu will adjust $2,as a onetime adjustment on the ***/directory and *** *** will pay $2,on the ***/14.
I do apologize to *** *** for the inconvenience this has caused him
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

*** ***
*
This letter will confirm receipt of your
letter dated March 12, regarding the advertising concern for *** *** ** *** *** * *** ***
Our records indicate the advertising in question was authorized on June 27, by *** *** with our Sales Representative, Lynda F*. The agreement is a month agreement for print and internet advertising. Requests for cancellation may be made in writing prior to the 14th day after signing the agreement. *** *** first contacted Customer Service on February 10, to request cancellation and was advised that the contract could not be cancelled
Based on the investigation, there is no basis for an adjustment and the advertising will continue to bill as contracted
Sincerely,
Claudia B***
Executive Services Specialist
***

I would have preferred a zero balance but am willing to accept just to stop any correspondence with Hibu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated July 30, regarding the advertising concern for *** ***, *** *** ***
Based on the customers side of the story and in review of the contract we have on file which was authorized by C Traxler, I am unable determine what truly occurred at the time of saleOur records indicate the customer received a copy of the agreement and as well they were sent a proof of the ad due to a change that was requested to the ad at the time of sale
The Terms and Conditions of this agreement are listed as such
AThe individual signing this agreement on behalf of Customer represents and warrants that he or she is authorized to sign as an owner, officer, partner, or employee of Customer and that he or she is empowered to bind Customer to the term and conditions contained hereinBThis agreement shall be governed by, and interpreted in accordance with, the laws of the state in which Customer maintains its principal place of businessCRates include Sales Tax where applicableDIf any provision of this agreement is held to be unenforceable, such holding shall in no way invalidate any other provision hereof, and this agreement shall remain in full force and effectEThis agreement may be executed and delivered in any number of counterparts, and all such counterparts shall constitute the same instrumentCustomer understands and agrees that an authentic copy or electronic reproduction of this agreement shall have same force and effect as an original counterpartFThis agreement supersedes any other verbal or written agreement between Customer and PublisherThis agreement may not be changed except by a writing signed by an authorized signatory of Customer and PublisherGIN ANY LEGAL PROCEEDINGS RELATING TO THIS AGREEMENT, PUBLISHER AND CUSTOMER
HEREBY AGREE TO WAIVE ANY RIGHTS THEY MAY HAVE TO PARTICIPATE IN ANY CLASS, GROUP OR REPRESENTATIVE PROCEEDING, ANDPUBLISHER AND CUSTOMER HEREBY AGREE TO WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY
I an attempt to resolve I offered to split the cost of the program 50/and this offer was refused by *** *** No adjustment has been posted to the accountAfter careful review of this discrepancy, we have determined this offer to be reasonable and fair If *** *** changes her mind and she decides she would like to accept the offer being presented, please have her give me a call
Thank you for your time and consideration
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ###-###-####

July 16, Dear ***:We have received the complaint filed by *** ***However, the complaint states that it is for Yellow Business BookIt does not reference a statement received from HibuWe have spoken with *** and she confirmed that the complaint is not for our
companyA *** search of Yellow Business Book returns the following link to the Revdex.com blog http://www.Revdex.com.org/blog/2013/01/yellow-pages-look-a-like-scams/It appears that this has already been identified by the Revdex.com as a scam.If you have any additional questions, please call us at the number below.Sincerely,

Dear ***:
This will confirm receipt of your letter dated June 4, regarding the advertising concern for *** *** *** of *** *** *** ***.
The advertising in question was authorized on March 14, by *** *** with our Sales Representative, Steve S***. The agreement was for print advertising in the 2014-Lehigh Valley, PA bundle and 2014-Pocono Mts, PA yellowbooks. The books published in May and June respectively and began to bill. The account was turned over for nonpayment on April 30, 2015.
I spoke with *** *** on June 8, about the matter. He states he has never received an invoice for the print advertising. Our system indicates that the account is set to receive paper invoices for the print advertising and we have copies of invoices on his account dating back to 2006. I confirmed that the billing address on the account is correct. In the interest of customer relations, we agreed to accept $as payment in full on the account. Agency fees will be waived when we receive the payment. *** *** is mailing a check to my attention.
We apologize to *** *** that he is dissatisfied with our service and felt the need to contact the Revdex.com. We hope *** *** accepts our apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
Executive Services Specialist
***

August 12, 2014Dear ***:This letter confirms receipt of Complaint ID filed by *** ***We have reviewed our free listings and find that there is one on our website www.yellowbook.com under the heading of Disc Jockeys*** *** did not state in his complaint which
directory he requested that his listings appear inThere are two directories that serve the zip code *** which is the zip code listed in the complaintThey are *** County, NJ and *** County, NJWe have forwarded *** ***’s information to the listings group so that it can be added to the next printing of both directories*** County, NJ *** will publish again in July and *** County, NJ will publish again in March 2015.As for *** *** being advised that free listings are not guaranteed, this is correctWhile we welcome the free listings, we are an advertising company and paid advertising takes precedenceWe apologize if there was any confusionIf you have any questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

In response to this rebuttal, consumer complaint #***, it does not appear further action is being requested by the customer other than the request to cancel I have processed the request to no longer advertise into future publicationsTo clarify, the Quincy, IL directory published 11/13/This is a month directory therefore the request to cancel will not be effective until after this product has fulfilled the term of the agreement which is 11/20/17. In the event an authorized order would come through after today's date, this order will supercede all prior requests that have been made by the customer Sincerely, Kris G*** Executive Services Specialist ###-###-####-***

March 5,
Dear ***:
This correspondence confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the account and see that the contract signed on September 28, automatically renewed per the terms and conditions of the
contractThe billing amount for the Northern Virginia is $monthly for a total of $and the billing for the *** County directory is $monthly for a total of $The total contract amount is the same as last year; however, the billing for the Northern Virginia billed as a one-time payment instead of monthly paymentsThis is why the current statement shows for $A request has been submitted to the billing department to have this correctedAn email will be sent to *** once the request has been completed
We apologize for any inconvenience this has causedIf you have any additional questions, please do not hesitate to contact us at the number below
Sincerely,