Hibu, Inc

May 23, 2016Dear ***:This correspondence confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the account and see that an investigation was opened on the account in February for this same concernIt was determined that there was no basis for an
adjustment because there was no cancellation request on fileAlso, the current sales representative, Michelle J*** was contacted and confirmed that she did speak with the customer but did not promise that a credit would be given on the accountIn the interest of resolution, we are willing to offer a 20% goodwill adjustment which totals $We will also waive the current late charges that total $We emailed this offer today to MrFlowers and will provide an update once we receive a responseIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

Revdex.com:
I'm glad to hear that the business does not show me having an invoice in their data baseNevertheless, I have reviewed the response made by the business in reference to complaint ID ***, and am attaching the invoice that they are requesting.
I usually receive invoices like theirs but it usuall say, in fine print, that they are "not actual bills"This particular one, that I have attached, does not say anything like that at all
Regards,
*** ***

On 9/3/I was contacted by a HIBU Sales Agent I thought this was a great idea to help bolster my on-line presence I agreed to the WAVE option at around $a month They directed me to delete my facebook page and twitter page so that they could build the page for me I did They said that I should receive post cards in the mail within days with a pin code on the card and that I needed to call them and give them the pin code...no cards came No facebook page was created No twitter page was created My business was losing calls and I could not figure out what the deal was I performed a find my business search and my business was not listed as contracted I was invoiced for months of services, which I did not receive I contacted my Sales Agent and said that I would not be paying that invoice, until the services were performed or at least initiated She said she agreed and sent my complaint to her supervisor thinking they would contact me immediately, they never did! On 11/10/I directed that they cancel my services as I would get them from another vendor That they were no longer authorized to charge my debit card or invoice me for future dates and that past billed services were not performed per contractual obligation and that they should forfeit those charges and clear my account Today 12/09/I received a call declaring I owed around $for months of services, that I did not receive from this vendor I spoke with their Customer Account Representative and was told that they could not cancel the account as it can only be canceled within the first days, however, this a a matter of Breach of Contract and should be canceled immediately It is my opinion that this company is deceptive in nature, offering a service to small businesses in hopes that the owners lack the knowledge of legal complaints or the funding for obtaining a lawyer and then failing to honor their contract I would avoid them with absolute certainty Any company dealing with IT Data is usually happy to remedy the contract even to the point of cancelling the contract for a failure to render services, but not HIBU

4/24/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** *** ***
*** ** *** **
Winnsboro, TX ***
Telephone #: ***
Account #: ** *** hibu Product: Website***
Dear ***:
This letter is being sent in response to the correspondence received on 4/14/concerning the advertising purchased by *** *** *** *** from hibu.
I’ve spoken with *** *** and advised hibu will be issuing a refund for $1359.40. *** *** referenced several times she will be disputing the charges with her credit card company. I advised against this as we are processing the refund and by doing this will only delay the refund. *** *** was advised our refund timeframe is 2-weeks, however I will request her refund to be rushed. I advised, if the charges are disputed, the process will be delayed and I cannot commit to a timeframe.
I do apologize to *** *** for the inconvenience this has caused her
Thank you,
Cortney H***hibu Customer Service***Email: [email protected]

Dear ***:
This will confirm receipt of the customer letter dated July 20,
regarding the advertising concern for *** * ***, Account Name: *** *** , Account Number: ***/SAP, Revdex.com complaint ***
I am writing
in response to let you know I have worked directly
with the customer’s
assistant, Linda Howell, to resolve the
concerns expressedThe advertising has been cancelled and a full refund in the
amount of $has been requested and will be credited back to the same banking
account that was used to make payment(s)
We apologized for any inconvenience *** *** may have
experience and pleased to be able to resolve the matter in a mutually
satisfactory mannerIf I can be of further assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
*** x ***

Dear ***:
11pt">
This letter will confirm receipt of your letter dated February 10, regarding the internet advertising for *** *** of *** *** ***
*** contacted us last June stating that although his internet advertising program had been cancelled, he was still receiving bills. The contract was a month contract and could not be cancelled. *** stated he was told the contract was month to month. The program was telephone authorized with our Sales Representative, *** ***. There is a recording on file. Per the recording, *** was told the internet program was month to month.
To resolve the matter, we agreed that *** would pay month, we would cancel the internet program, adjust months of the billing at $and waive $in late charges. He agreed to send payment of $that day. The adjustment of $was posted to his account on
June 13, 2013.
We did not receive ***’s payment as promised. The account was turned over to agency for nonpayment on January 7, 2014. The account is currently being reviewed by our Legal Department
Sincerely,
*** ***
Executive Services Specialist
###-###-#### x*** ***

Dear *** :
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated May 18, regarding the advertising concern for *** ***, Revdex.com complaint ***
I do not find that *** *** has any paid advertising with hibu
Would you please have him supply a copy of the invoice received so I can look into this concern further
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
*** x ***

April 23, ***Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** ***Our records indicate that the customer advertises in the Atlantic County, NJ directory which bills each year from June to MayEach contract is for twelve monthsFor the past three
years, *** *** has renewed his advertising via voice verificationWe have reviewed the most recent renewal which was in December and is for the Atlantic County, NJ *** directory which publishes in May of this yearThe current advertising in the Atlantic County, NJ *** ends this monthOn the voice verification, the sales representative clearly advised that she was calling to renew the advertisingThe customer asked the sales representative about his program from last year and the pricing; he then agreed to renew the programThere does not appear to be any confusion, the call was brief and to the pointThe contract has not been extended for months as indicated in the complaint but it is the standard twelve month contractWe have included a copy of the recording for review.We apologize if *** *** experienced any confusion but we find that this was a legitimate saleIf you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H

Dear ***My response remains the same a previously communicated. All I can do is state the factsOur system shows his listing information had already been claimed on numerous search engines prior to our involvementWe gave *** *** a full 100% adjustment for months billing of the Wave productAlthough, the Wave product was cancelled only after months of billing which was due to the account being in arrearsThe other products were all performing as the shouldThe balance he owes is for a website that we designed as well online display advertisingThese programs do not guarantee the customer will receive phone callsUnfortunately, the customer just had a different expectation of how these products would perform. Sincerely, Kris G***Executive Services Specialist ***
*** ***
*** *** *** *** *** ***
*** *** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated August 15, regarding the advertising concern for *** *** *** *** *** *** *** ***
The remaining balance on the account has been credited in full bringing the account balance to zero
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ###-###-####

November 17, 2014Dear ***:This letter confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the account and find no contract for a second websiteAdvertising for the Rochester, MN directory and the accompanying website was initially
verbally authorized on October 8, A supercedure was done on October 28, because *** *** wanted to add another ad under the heading of Massage TherapeuticWe have reviewed the recordings and find no mention of a second websiteAdditionally, the customer has never been billed for a second websiteOur review of the account finds that there has been no error in the advertising.Enclosed is a statement of account as requested by *** ***; we have also emailed a copy to her at the email address we have on file, ***@***If you have any additional questions, please do not hesitate to contact us at the number belowSincerely,Heather H
Executive Services Specialist

Dear ***:
This will confirm receipt of your letter dated June 4, regarding the advertising concern for *** *** *** of *** *** *** ***.
The advertising in question was authorized on March 14, by *** *** with our Sales Representative, Steve S***. The agreement was for print advertising in the 2014-Lehigh Valley, PA bundle and 2014-Pocono Mts, PA yellowbooks. The books published in May and June respectively and began to bill. The account was turned over for nonpayment on April 30, 2015.
I spoke with *** *** on June 8, about the matter. He states he has never received an invoice for the print advertising. Our system indicates that the account is set to receive paper invoices for the print advertising and we have copies of invoices on his account dating back to 2006. I confirmed that the billing address on the account is correct. In the interest of customer relations, we agreed to accept $as payment in full on the account. Agency fees will be waived when we receive the payment. *** *** is mailing a check to my attention.
We apologize to *** *** that he is dissatisfied with our service and felt the need to contact the Revdex.com. We hope *** *** accepts our apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
Executive Services Specialist
***

10/31/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
** *** * *** **
***, ** ***
Telephone #: ###-###-####
Account #: MA- *** hibu Product: ***/***
Dear Allison:
This letter is being sent in response to the correspondence received on 10/22/concerning the incorrect advertisement that printed for *** *** ***
I’ve spoken with *** *** and resolved the concerns. We’ve agreed that hibu will adjust $2,as a onetime adjustment on the ***/directory and *** *** will pay $2,on the ***/14.
I do apologize to *** *** for the inconvenience this has caused him
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

*** ***
*
This letter will confirm receipt of your
letter dated March 12, regarding the advertising concern for *** *** ** *** *** * *** ***
Our records indicate the advertising in question was authorized on June 27, by *** *** with our Sales Representative, Lynda F*. The agreement is a month agreement for print and internet advertising. Requests for cancellation may be made in writing prior to the 14th day after signing the agreement. *** *** first contacted Customer Service on February 10, to request cancellation and was advised that the contract could not be cancelled
Based on the investigation, there is no basis for an adjustment and the advertising will continue to bill as contracted
Sincerely,
Claudia B***
Executive Services Specialist
***

July 16, Dear ***:We have received the complaint filed by *** ***However, the complaint states that it is for Yellow Business BookIt does not reference a statement received from HibuWe have spoken with *** and she confirmed that the complaint is not for our
companyA *** search of Yellow Business Book returns the following link to the Revdex.com blog http://www.Revdex.com.org/blog/2013/01/yellow-pages-look-a-like-scams/It appears that this has already been identified by the Revdex.com as a scam.If you have any additional questions, please call us at the number below.Sincerely,

August 12, 2014Dear ***:This letter confirms receipt of Complaint ID filed by *** ***We have reviewed our free listings and find that there is one on our website www.yellowbook.com under the heading of Disc Jockeys*** *** did not state in his complaint which
directory he requested that his listings appear inThere are two directories that serve the zip code *** which is the zip code listed in the complaintThey are *** County, NJ and *** County, NJWe have forwarded *** ***’s information to the listings group so that it can be added to the next printing of both directories*** County, NJ *** will publish again in July and *** County, NJ will publish again in March 2015.As for *** *** being advised that free listings are not guaranteed, this is correctWhile we welcome the free listings, we are an advertising company and paid advertising takes precedenceWe apologize if there was any confusionIf you have any questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

I would have preferred a zero balance but am willing to accept just to stop any correspondence with Hibu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated July 30, regarding the advertising concern for *** ***, *** *** ***
Based on the customers side of the story and in review of the contract we have on file which was authorized by C Traxler, I am unable determine what truly occurred at the time of saleOur records indicate the customer received a copy of the agreement and as well they were sent a proof of the ad due to a change that was requested to the ad at the time of sale
The Terms and Conditions of this agreement are listed as such
AThe individual signing this agreement on behalf of Customer represents and warrants that he or she is authorized to sign as an owner, officer, partner, or employee of Customer and that he or she is empowered to bind Customer to the term and conditions contained hereinBThis agreement shall be governed by, and interpreted in accordance with, the laws of the state in which Customer maintains its principal place of businessCRates include Sales Tax where applicableDIf any provision of this agreement is held to be unenforceable, such holding shall in no way invalidate any other provision hereof, and this agreement shall remain in full force and effectEThis agreement may be executed and delivered in any number of counterparts, and all such counterparts shall constitute the same instrumentCustomer understands and agrees that an authentic copy or electronic reproduction of this agreement shall have same force and effect as an original counterpartFThis agreement supersedes any other verbal or written agreement between Customer and PublisherThis agreement may not be changed except by a writing signed by an authorized signatory of Customer and PublisherGIN ANY LEGAL PROCEEDINGS RELATING TO THIS AGREEMENT, PUBLISHER AND CUSTOMER
HEREBY AGREE TO WAIVE ANY RIGHTS THEY MAY HAVE TO PARTICIPATE IN ANY CLASS, GROUP OR REPRESENTATIVE PROCEEDING, ANDPUBLISHER AND CUSTOMER HEREBY AGREE TO WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY
I an attempt to resolve I offered to split the cost of the program 50/and this offer was refused by *** *** No adjustment has been posted to the accountAfter careful review of this discrepancy, we have determined this offer to be reasonable and fair If *** *** changes her mind and she decides she would like to accept the offer being presented, please have her give me a call
Thank you for your time and consideration
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ###-###-####

March 5,
Dear ***:
This correspondence confirms receipt of Complaint ID *** filed by customer *** ***We have reviewed the account and see that the contract signed on September 28, automatically renewed per the terms and conditions of the
contractThe billing amount for the Northern Virginia is $monthly for a total of $and the billing for the *** County directory is $monthly for a total of $The total contract amount is the same as last year; however, the billing for the Northern Virginia billed as a one-time payment instead of monthly paymentsThis is why the current statement shows for $A request has been submitted to the billing department to have this correctedAn email will be sent to *** once the request has been completed
We apologize for any inconvenience this has causedIf you have any additional questions, please do not hesitate to contact us at the number below
Sincerely,

In response to this rebuttal, consumer complaint #***, it does not appear further action is being requested by the customer other than the request to cancel I have processed the request to no longer advertise into future publicationsTo clarify, the Quincy, IL directory published 11/13/This is a month directory therefore the request to cancel will not be effective until after this product has fulfilled the term of the agreement which is 11/20/17. In the event an authorized order would come through after today's date, this order will supercede all prior requests that have been made by the customer Sincerely, Kris G*** Executive Services Specialist ###-###-####-***