Hibu, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I spoke to them on the phone and they said they would look into it. That was a week ago. Since then, I have left 3 messages and gotten no response as well as was charged another $500 for the service, which they arent performing. I also got a welcome to the service email to fill out my info so they can perform the service on my account - this should have been sent 2 months ago, before they claim they started working on it.
Regards,
[redacted]

September 24, 2014Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by...

[redacted] of ** [redacted]. We have reviewed the account as well as spoken with sales. They confirmed that a sales representative by the name of Monica F[redacted] reached out to the business but it was prior to the September 16th date indicated in the complaint. Monica states that she spoke with [redacted] at the business. A review of our records show that there is no one named [redacted] on the sales force (either in local sales or in the telephone sales department). They advised that [redacted] canvasses the area at the same time as our company so it is possible that [redacted] works for them. Sales has been advised that this account does not wish to be contacted going forward.If you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H
Executive Services Specialist Hibu Investigations and Resolutions

In response to [redacted] rejection 8/4/16 to complaint
[redacted], we have agreed to cancel the advertising early and place a one-time adjustment
on the account in the amount of $86.36 which will be used to pay in full the unpaid
balance.
This adjustment is goodwill, and in no way is an admission
of any wrong doing.
If I can be of further assistance please let me know.
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-[redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Jul 10, 2015 at 9:51 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: <[redacted]@[redacted].net>Date: Fri, Jul 10, 2015 at 1:09 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
Revdex.com
 Thank you so much. Finally got to talk to the right people at the company. The have been very helpful.
Thank you Revdex.com
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is receive* your complaint will be close* as Answere*]
 Complaint: [redacted]
I am rejecting this response because:I have never been given a reason as to why an ex-employee acte* on behalf of the company an* misrepresente* himself for a significant perio* of time. *uring this perio*, nobo*y from the company attempte* to contact me letting me know my account rep ha* left. So essentially, I ha* no representation. I only regaine* contact with Hibu after some effort. The only solution offere* by Hibu was a 1 month extension on my contract -- in which I ha* gotten no results (zero whatsoever). When I contacte* customer service, the representative on the phone was yelling, argumentative an* lie* to me saying that he answere* to nobo*y an* I woul* only be able to talk to him. My solution to this complaint is a refun* of my money.
Regar*s,
[redacted]

Calibri; mso-bidi-theme-font: minor-latin">Dear [redacted]:
This will confirm receipt of the customer letter dated November 3, 2014 regarding the advertising concern for [redacted], complaint [redacted].
This is one of the two complaints we received directly from the Revdex.com serving Alaska, Oregon & Western Washington, Case ID [redacted]. A reply sent to them 10/27/14 providing the following resolution. This is the 3rd time I am responding to this complaint.
For this particular client the incorrect phone number printed in his free listing in the [redacted], MI 2014-15 print product under the classification Auto Body Collision Repair, as well the white page section of the directory. It is correct on Yellowbook.com.
The customer has agreed to settle, receiving a future credit equal to the cost of a regular listing in [redacted] 2015-2016, which pubs July 2015. The future credit agree upon is for $13/month, $156/A.
Thank you for your understanding.  If you would like to discuss this further please feel free to give me a call.
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-[redacted]

Dear
[redacted]:
 
This
letter is sent in response to your letter dated April 19, 2017 regarding the
advertising concern for [redacted] of [redacted].
 
Our
records indicate that [redacted] verbally authorized a contract on December
1,...

2015 for an advertising program with Hibu in the 2016 Miami, Shelby &
Darke Counties, OH yellowbook.  In
Paragraph 4B of the Terms and Conditions to that contract, [redacted] agreed
to the automatic renewal of such advertising program in the next edition of the
Miami, Shelby & Darke Counties, OH yellowbook, subject to notice by Hibu. 
 
In
accordance with Paragraph 4B, Hibu sent a notice of automatic renewal for the
2017 Miami, Shelby & Darke Counties, OH yellowbook by US mail on October
17, 2016 to the address of record. 
Additional notices were sent by email to [redacted].com, the email address
[redacted] provided to Hibu, on October 14, 2016, November 4, 2016 and
December 8, 2016.  We have no record of
receiving any request for cancellation/non-renewal or any other response from [redacted] to our multiple notices. 
Accordingly the advertising program for [redacted]
was automatically renewed on December 13, 2016. 
The 2017 Miami, Shelby & Darke Counties, OH yellowbook published on
February 22, 2017 and billing began on March 3, 2017. 
 
I
spoke with [redacted] about the matter. 
While we are unable to cancel the advertising, we agreed to process an
adjustment in the amount of $168.25 which represents approximately 18% of the
total annual bill in addition to waiving the billing charges and late charges
currently due on the account.  This
adjustment includes the Advance Pay discount and a courtesy adjustment.  The account has also been set to opt out of
the auto renewal program.
 
We
apologize that [redacted] felt the need to contact your office.  We hope [redacted] accepts our apology in good
faith and that we may continue to do business together.
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:When I purchase a product,service etc.,etc. I expect to have product ,service that is in compliance with the sellers written AND verbal promises and statements with respect to the the specific product or service. The web site has NEVER performed in accordance with the sellers verbal promises. I request ALL of the money I spent for this non working product.
Regards,
[redacted]

Dear [redacted]:
This will confirm receipt of the customer
letter dated March 1, 2017 regarding the advertising concern for Rebecca Culmer,
Account Name: [redacted] [redacted], Account Number: [redacted]/W,
Revdex.com complaint [redacted]. 
In review of this concern it was found...

that due to the way
the agreement was submitted the hibu Wave product was set live in our system and
started to bill $30/month February 20, 2017.
 
In working with [redacted] we have been able
to resolve this concern and a 1 time adjustment for $150 is being applied to
the account to offset the billing until the Grand
Junction/Montrose, CO 2018 directory publishes in June 2017 and the
billing is back to $39/month as it was agreed upon.
If I can be of further assistance please let
me know.
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-[redacted]

1/9/2017 Dear [redacted]:This letter is being sent in response to the correspondence received on 1/7/2017 concerning the website created by Hibu. I was able to speak with [redacted] today regarding her concerns. She will be sending me over documentation via email of her requests for changes...

that were made to the website. I am still in the process of settling [redacted]’s concern. An additional update will be sent once a resolution is reached. I do apologize to [redacted] for the inconvenience this has caused her, but hopefully we are able to come to a reasonable resolution.Cortney H[redacted]Senior Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Apr 15, 2016 at 10:06 AMSubject: Fwd: cancelTo: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted].net>Date: Thu, Apr 14, 2016...

at 5:28 PMSubject: cancelTo: "[email protected]" <[email protected]>I filed a complaint against HIBU after hours and hours they finally admitted they were wrong and refunded money and the case has been solved.Thank You[redacted]

11/28/2017Dear [redacted]:This letter is being sent in response to the correspondence received on 11/6/2017 regarding the advertising concern from [redacted].Upon review of the account, it appears several pictures were provided by [redacted] for their campaign which appeared when the campaign started. On...

9/28/2017 [redacted] asked our digital support representative, Randi, to hold off on starting the campaign until Tuesday, 10/3/2017. The campaign was set live one day early on 10/2/2017.On 9/30/2017 [redacted] asked for a few days to put the pictures together and they should be ready by Friday, the 6th of October, however an extension to set live was not asked for by [redacted]. Therefore, I could not find a basis for an adjustment.This product can be set live without the photos, and there were several photos received before the start of the campaign, just not as many as the customer would like. In addition, I do not see that [redacted] supplied the images to us after her own deadline of 10/6/2017.I do apologize to [redacted] for the inconvenience, and I am sorry we were not able to speak over the phone to mutually resolve the concern.Thank you,Cortney H. hibu Customer Service

June 1, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted]. Our review of the account shows that a refund check in the amount of $655.00 was issued on December 18.2014. A second refund check of $515.00 was issued on March 6, 2015; however,...

this was returned due to an incorrect address. The Accounts Payable department has reissued the second check and sent it via overnight delivery. It should arrive by the end of business today, June 1. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

7/16/2014
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508RE:     Revdex.com Number: [redacted]
           [redacted]         
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: [redacted] and Yellowbook.com-[redacted]
Dear [redacted]:  
This letter is being sent in response to the correspondence received on 7/8/2014 regarding **. [redacted]’s request to cancel the products listed above.
I’ve spoken with **. [redacted] and confirmed the contract will be cancelled once the 12 months are fulfilled.  I’ve also advised **. [redacted] the [redacted] and Yellowbook.com-[redacted] are paid in full. 
 
I do apologize to **. [redacted] for the inconvenience this has caused him.
Thank you,
[redacted]hibu Customer Service###-###-####Email: [email protected]

January 8, 2015
Dear [redacted]:
This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the complaint and have confirmed the printing of incorrect listings outlined in the complaint. Hibu utilizes third party vendors to...

obtain courtesy listing information. The listings for [redacted] were obtained from two such vendors. We have made the necessary corrections for the next printing of the Janesville, WI directory. Also, we no longer contract with these two particular vendors.At the end of [redacted]’s complaint, he mentioned receiving free advertising in light of this matter. We have made several attempts to contact [redacted] via phone but we have not received a return call. If he would like to discuss this further, he can call us at the number below or send an email to [redacted]@hibu.com.Sincerely,Heather HExecutive Services Specialist

This is in response to your letter dated October 5,
2017 regarding the advertising concern for [redacted] of [redacted]. 
 
Our records indicate that the advertising in question
was authorized by Mr. [redacted] with our Sales Representative, Glory M[redacted] on
August 22,...

2017.  The Reviews cards were
shipped to the customer on August 30, 2017. 
The Claiming and Listing service went live on September 11, 2017.   The contract is a 12month minimum term. 
Mr. [redacted] states that he was to notify Ms.
M[redacted] within 5 days whether to proceed with the order.  I spoke with Ms. M[redacted] about the
matter.  She states they did not discuss
holding the order. 
We are unable to honor Mr. [redacted]’s request to
cancel and refund his payment. 
Mr. [redacted] signed the contract, provided credit card information and did a
telephone consultation for the Claiming and Listing service all on the same day.  We consider the contract to be valid.  We offered to credit $33.94 of the first
month’s billing.  Mr. [redacted] refused. 
We
consider our offer, based on the facts, to be fair and reasonable.  If Mr. [redacted] agrees to accept this
settlement after further review, please have him contact me and I will make the
necessary arrangements.
Sincerely,
Claudia
B[redacted]
Executive Services Specialist
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

8/19/2016   [redacted]     Revdex.com of Metro Washington DC and Eastern Pennsylvania   1337 North Front St Harrisburg, PA 17102 RE:     Revdex.com Number: [redacted]              [redacted]...

[redacted]            11 Phelps Plaza            Willington, CT 06279              Telephone #: ###-###-####            hibu Product: Website- [redacted]                                           ...⇄ Dear [redacted]: This letter is being sent in response to the correspondence received on 8/17/2016 concerning the cancellation request and refund. I’ve spoken with [redacted] and let her know everything has been cancelled and requested her refund of $399.00 be rushed.  I advised [redacted] her refunds will be received within 1 week.  I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve her concerns. Thank you, Cortney H[redacted] hibu Customer Service ###-###-#### Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  I am still not pleased with this business and to do not intend to extend my contract past the initial expiration date. 
Regards,
[redacted]