Hibu, Inc

[redacted],
This complaint was sent to us by the Revdex.com serving Dallas and Northeast Texas by postal mail.  I replied to them on August 19, 2014.  Here is my response:
 
FONT-SIZE: 11pt">August 19, 2014
 
 
[redacted]
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Ste. 3838
Dallas, TX 75201
 
 
 
RE:      Case #: [redacted]
            [redacted]
            Telephone #: [redacted]
            Account: P-[redacted]
            Advertising Program: hibu Website    
 
 
 
Dear [redacted]:
 
This letter will confirm receipt of your letter dated August 7, 2014 regarding the advertising concern for [redacted] of [redacted].
 
Our records indicate that [redacted] initially requested cancellation of his hibu Website on March 14, 2014.  His account is eligible for a full refund.  We previously attempted to process the refund; however, due to system issues, these attempts were unsuccessful.   A refund of $399.99 was successfully processed yesterday, August 19, 2014 and will be posted back to his credit card statement. 
 
We apologize to [redacted] for the delay in processing the refund.  We hope that [redacted] accepts our apology in good faith and that we may one day do business together again.
 
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-#### x[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I just got the email last night in regarding the credit.  I want to thank you for your service. 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: 
For the same reasons that are stated in the previous rejection.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I received no cards. I never gave authorization because I received no cards. I received no service. I do not know what is live because nothing was ever explained, no calls were ever returned. No service was performed. I reject this because this is nuts. I am not paying for something that I am not getting. I am not paying for a promise not kept. I am not paying for something I never got. I never approved any listing because I never got the cards, so how can listing I did not approve be live. Was HIBU not supposed to have me send back the cards or at least contact the search engine company with an approval code? I DID NOT DO THIS, I NEVER HAD A CHANCE BECAUSE I NEVER GOT ANY CARDS. HIBU MUST HAVE FRAUDULENTLY ACTIVATED THE CARDS AND THE SEARCH ENGINE PLACEMENT. I THOUGHT, ACCORDING TO THE SALES CALL I RECORDED, A PERSON WAS TO CONTACT ME AND DISCUSS HOW THE LISTING WERE TO BE ARRANGED. THAT NEVER HAPPENED SO HOW CAN THE LISTINGS BE LIVEYOU PEOPLE ARE PAID LIARS!!! I AM SURE YOU ARE NOT BOTHERED BY THE FRAUD YOU COMMIT DAILY, BUT THE STATE OF IOWA IS VERY BOTHERED.How about this? I will take all the names I have in the correspondence I recorded and run them through the internet. Then I will get the addresses and phone numbers of the US employees I spoke with as well as HIBU's U.S. corporate structure. I will take a page out of HIBU's play book and bill $125.00 for all the time I spent on this issue. $125.00 is the verifiable rate I get paid for what I do. HIBU has cost me not only my time but the time of my partners. I will file with the Credit Bureau, I will place leans on your homes, cars and other personal possessions. I will continue to file, just for fun, each complaint against you will be as erroneous as this complaint against me and I will keep on doing it. Sue me, get a restraining order, I will hire private investigators, our attorney has many.The next step is the Iowa Attorney General. You cannot Hi-Jack my listing or my brand. I did not give HIBU permission to NOT do their job. They promised a service that they did not provide. THE LAW SAYS YOU CAN NOT CHARGE FOR A SERVICE NOT PERFORMED. I AM TIRED OF BEING CALLED A LIAR. I HAVE EVERYTHING ON RECORD. I HAVE RECORDINGS OF ALL THE PHONE CALLS, THE THREATS AND THE THREATENING LETTERS. I AM TELLING EVERYONE WHO WILL LISTEN ABOUT THIS. HIBU HAS QUITE A FEW COMPLAINTS ABOUT IT'S SERVICE IN IOWA, WISCONSIN AND THE ENTIRE TRI-STATE AREA.BRING IT ON - I HAVE ALREADY FILED A COMPLAINT WITH ALL THE SEARCH ENGINES. [redacted] STATED THAT HIBU COMMITTED FRAUD. I IMAGINE A JUDGE MIGHT FIND THAT INTERESTING. THEY DO NOT LIKE IT IN IOWA COURTS WHEN FOREIGN CORPORATIONS ABUSE THEIR CITIZENS. I AM SURE THE JUDGE WILL BE GLAD TO READ THE LETTERS YOUR COLLECTION DEPARTMENT SENT ME STATING I NO LONGER HAVE A WEBSITE.BRING IT ON!!! I DIDN'T BEND OVER FOR [redacted], I AM NOT BENDING OVER FOR YOU!
[redacted]

1/13/2017Dear [redacted]:This letter is being sent in response to the correspondence received on 1/7/2017 concerning the website created by Hibu. Upon completion of review of [redacted]’s account and her provided documentation of emails sent for changes to the website, [redacted] and I have agreed to a refund of $900.00. Our refunds do take 2-4 weeks to be received.I do apologize to [redacted] for the inconvenience this has caused her, but I’m glad we were able to resolve her concerns.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Cortney,from HIBU, called and said they would drop off the amount they were askng for and cancel everything.
Regards,
[redacted]

In response to [redacted]'s comments, the refund was processed on our end.  It is between the two banks now.  He should check with his bank regarding the credit.  Claudia B[redacted]Executive Service Specialist[redacted]

I wanted to let you know I had a conversation with [redacted] this morning.  We went over his concern and it was explained why the assets were not cancelled and that this occurred due to the proper protocol not being followed by the customer. The client has been with us for quite some time and over the years they have been a very good customer. In an effort to maintain the relationship a one-time goodwill adjustment for $921.24 was extended. This adjustment was accepted by [redacted]. All digital advertising was cancelled within our system 9/6/17. The cancellation of this advertising  has created a $3.41 cancel credit on the account. It was agreed that we would refund $924.65 back to the same banking account being used to take the payment. Its appears [redacted] was satisfied with the outcome and he did not have any  further questions. I am including [redacted] on this reply. If I can be of further assistance, please let me know.Sincerely, Kris Ellen G[redacted]Executive Services Specialist

June 1, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted]. Our review of the account shows that a refund check in the amount of $655.00 was issued on December 18.2014. A second refund check of $515.00 was issued on March 6,...

2015; however, this was returned due to an incorrect address. The Accounts Payable department has reissued the second check and sent it via overnight delivery. It should arrive by the end of business today, June 1. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,
Heather H
Executive Services Specialist Hibu Investigations and Resolutions

Our initial determination stands.  In answer to Mr. [redacted]'s question, the order total is $59.99 per month.  I've attached a copy of the contract for your review.  We are offering to waive the first month's proration in the amount of $33.94 as a courtesy.  If Mr. [redacted] agrees to accept this settlement after further review, please have him contact me and I will make the necessary arrangements.Sincerely,Claudia B[redacted]Executive Services Specialist[redacted]

11/4/2015
                                        ...⇄ [redacted]    Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]
           [redacted] 
           Pittsburgh, PA [redacted]
 
           Telephone #: [redacted]     
           hibu Product: Website/[redacted]             
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the rejected reply received on 10/27/2015. 
I’ve attempted to reach [redacted] on 3 occasions, 10/28/15, 10/29/15, and 10/30/15, each time leaving a voicemail.  hibu adjusted the account balance of $356.19, leaving zero dollars left due on the account. 
I do apologize to [redacted] for the inconvenience this has caused her. 
Thank you,
Cortney H[redacted]hibu Customer Service[redacted]Email: [email protected]

6/30/2017
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE:     Revdex.com Number: [redacted]
           [redacted]
/ [redacted]...

[redacted]
           [redacted]
           Westport, MA [redacted]
 
           Telephone
#: ###-###-####   
           hibu
Product: Southeastern Massachusetts/17 [redacted]      
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the correspondence
received on 6/21/2017 concerning the advertising for [redacted].   
I’ve spoken with [redacted] and was unable to resolve his
concerns.  [redacted] feels the contract
we’ve billed him for was not authorized.
On 7/25/2016 a contract was voice authorized by [redacted]
for our wave product at $30.00 per month and advertising in the Southeastern
Massachusetts/2017 directory at $93.00 per month.  On 8/18/2016 this contract was superseded by
[redacted].  The contract she authorized
was to remove the $30.00 per month on the wave. Unfortunately the wave was not
removed as it was already live and billing. 
On 8/31/2017 a claim was processed and with this an adjustment was
processed for $30.00, to take care of the bill that had generated for the
wave.  Additionally, the wave was
cancelled. 
While speak with [redacted] he expressed he made a payment
in October and this was to pay off the Southeastern Massachusetts
directory.  We received a payment on
10/20/2016 for $372.00 and this was applied to the Southeastern Massachusetts/2016
directory, not the 2017.
**. and [redacted] are responsible for the bill for the
Southeastern Massachusetts/2017 directory. 
This directory began billing 2/7/2017, but no payments were made and
this was written off to an agency on 5/31/2017.
I do apologize [redacted] that him and myself were not able
to come to a mutual agreement on his concern.
Thank you,
Cortney H[redacted]
Hibu Customer Service
###-###-####
Email: [email protected]

In response to [redacted]'s rejection, I have been advised that the refund of $398.40 was processed today. This money is being refunded back to the very same account that was used to take payment. I have also left a voice message for [redacted] today providing this same feedback.  I apologize for any inconvience this may have caused.
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The Contract on Hibu's side was not fulfilled. They done part of the contract and the other part I hired another company after trying form March of 2016 up till Nov 30 to do what they told they would do, and it was in the contract for them to do.  I warned them several times, Mr B[redacted] and the [redacted] Company that if they didn't do what they were suppose to do I would stop paying them.  Finally I stopped paying them and hired another company to do what they were suppose to do. I have emails from Mr. B[redacted] on 11/30/16, where he finally got back to me, saying and showing me a search of ** [redacted] and it showing up on a map, which anyone with just alittle under standing knows that only shows when you type in a company without any work done for them will show your company up. I tried to send you a copy of the things but it was to long to send here.  But in that same email I told him It was funny he sent me this when I had a company about 2 or 2.5 weeks earlier had started and finished optimizing the search engines for errors, and I sent him a copy of the listing error at the time they started and when they were done.  All Hibu done was make a real mess of my listings if they done anything.  The other company told me that he didnt think anything had been done with all the errors there.  Hibu didn't keep there part of the bargain or contract and that is why we are here today. They knew they had done a poor job is why after my complaints to them got the refund I did, it wasn't because of there trying to be fair.  They (the sales man B[redacted]) told me it would take I believe 2 to 4 weeks to have the errors corrected and I have emails from him on 11/23/16 saying:Hello [redacted], Your monthly online business listings report was compiled on 11/23/16 and is ready for you to review.  They started March 1, 16 and this is saying it was ready 11/23/16. That is now where near 2 to 4 weeks in which it was suppose to have been done.  He was in my office and I told him up front, I want to cancel the book I am planning to go all internet service, and like I have already said to you and Hibu, he made me a deal that if I kept the book print he would add this service for 30.00 or so a month.  That is why I kept the book adds in the first place and they didn't honor what they had promised.

11/4/2015
                                        ...⇄ [redacted]    Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]
           [redacted] 
           Pittsburgh, PA [redacted]
 
           Telephone #: [redacted]     
           hibu Product: Website/[redacted]             
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the rejected reply received on 10/27/2015. 
I’ve attempted to reach [redacted] on 3 occasions, 10/28/15, 10/29/15, and 10/30/15, each time leaving a voicemail.  hibu adjusted the account balance of $356.19, leaving zero dollars left due on the account. 
I do apologize to [redacted] for the inconvenience this has caused her. 
Thank you,
Cortney H[redacted]hibu Customer Service[redacted]Email: [email protected]

10pt" class="MsoNormal">Dear [redacted]:
This will confirm receipt of the customer letter dated May  13, 2015 regarding the advertising concern for [redacted], Account Name: [redacted], Account Number: [redacted]/ MA, Revdex.com complaint [redacted].
I have been able to resolve this concern directly with [redacted].
Thank you for your understanding during our recent investigation regarding your advertising concern. If I can be of further assistance please give me a call.
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x [redacted]

2/12/15
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted] 
           [redacted]
           New Hartford, NY 13413
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: Oneida County & Vicinity/[redacted] and Yellowbook.com/[redacted]
Dear [redacted]:
This letter is being sent in regards to the rejected response received on 2/10/2015 concerning the contract for Ms. [redacted].
I did not attempt to reach back out to Ms. [redacted] as per our last conversation she requested I do not contact her again.  I apologize we cannot come to a resolution.  I have attached the contract we are currently billing Ms. [redacted]’s for.  This was authorized via voice verification for $29.00 per month, $348.00 for the year.  This contract began to bill November 2014. We have not received a payment on this contract.  The last payment we received from Ms. [redacted] was March 24th, 2014 for $236.35. 
Ms. [redacted] still owes $28.18 on the Oneida County & Vicinity/14 directory as well as the full balance on the Oneida County & Vicinity/15.   As the payment is late on the Oneida County & Vicinity/15 both late charges and billing charges have accrued.  Unfortunately with the account being past due our collections department will continue to attempt to reach Ms. [redacted] to collect the payment.  As of today the balance to pay both the Oneida County & Vicinity/14 and Oneida County & Vicinity/15 in full is $390.74.   Once this payment is received the collection calls will end. 
I apologize to Ms. [redacted] for the inconvenience this has caused her and that we were not able to come to a resolution.  
Thank you,
Cortney Hayeshibu Customer Service###-###-####Email: [redacted].com

2/20/15
face="Calibri">[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]
           [redacted]
           Lancaster, PA [redacted]
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: Lancaster/15 [redacted] and Denver & Ephrata/15 [redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 2/6/2015 concerning the advertising printed in our Lancaster/15 and Denver & Ephrata/15 directories.     
I’ve spoken with [redacted] and discussed the concern.  Corrections have been submitted for our upcoming editions of Lancaster and Denver & Ephrata.  [redacted] and I have agreed on a refund in the amount of $1991.76.  [redacted] will receive her refund within 2 to 4 weeks. 
I do apologize to [redacted] for the inconvenience this has caused her.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[redacted],In response to your prompt, we are working on this complaint and will have an response for you shortly.Claudia B[redacted]