Hibu, Inc

4/27/15
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]...

Inc       
           [redacted]
           Opelousas, LA [redacted]
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: Acadiana/16
Dear [redacted]:
This letter is being sent in response to the correspondence received on 4/13/2015 regarding the listings published in our Acadiana/16 directory.   
I’ve spoken with [redacted] regarding the concern.  The listings in question are free listings.  I have submitted the appropriate forms to correct the free listings in our future directories.  [redacted] and I have agreed to a onetime adjustment of $399.84.  
I do apologize for the inconvenience this has caused [redacted] but I’m glad we were able to come to a resolution. 
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have no contract with them and a signature of a staff member does not apply because no staff member I have has the authority to sign for my business, only me.  Hibu is a complete fraud, and should not be able to continue to do this to small business owners.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The salesperson working for HIBU, did not declare that they would charge me $30/month to lower the errors about our company, they said they would clear ALL the errors right away, and continue to clear up any new ones that might arise during the course of the 1 year agreement.HIBU themselves are admitting that after 11 months, they were only able to reduce the errors from 71%, to 20%. That does not make any sense. Who would be stupid enough to agree to spend $300 to only partially remove errors from search sites on their company?What they sell, and what they deliver is completely different. I would never agree to a service that only does part of their job, yet takes 100% of the fee.Same would apply to a roofer charging $300 to fix the leaks in your roof, and after they got your money, they only fix 70% if the leaks. Or a anti-virus software that catches 70% of the viruses that affect your computer. The job was never finished, they lied to me, and I want all my money back.Regards,
[redacted]

Dear [redacted]:
This will confirm receipt of the rebuttal letter dated April 6, 2014 regarding the advertising concern for [redacted], Revdex.com complaint [redacted].
We have attempted resolving [redacted] complaint but there’s a point where it is best just to end the relationship with the customer. Per the request of [redacted] all advertising has been cancelled.  The $359.99 payment received 12/3/15 will be refunded back to the same account used to make the payment.  Please keep in mind the refund can take up to 30 days.
Thank you for your understanding during our recent investigation regarding your advertising concern. If I can be of further assistance please give me a call.
Sincerely,
Kris G[redacted]
Executive Services Specialist
[redacted] x [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the message says that the business' response was attached, but no response at all was attached. Please re-send the attachment.
Regards,
[redacted]

Dear [redacted]: This will confirm receipt of the complaint received 5/2/17 from [redacted], Account Name:  [redacted], Account Number: [redacted], complaint [redacted].  I am very sorry for the recent experience the customer has had with hibu. We have begun the...

cancellation process of the Elizabethville, PA 2018 print advertising.  If this cancellation request has been made in error, please have Shirley give me a call.  Sincerely,Kris G[redacted]Executive Services Specialist ###-###-####-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Jun 3, 2015 at 9:40 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jun 3, 2015 at 7:08 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
Hibu has credited the amount we agreed on back into my account, there rep called me yesterday (Kris) and left me a voicemail stating she had credited the funds we agreed on back onto the credit card that was used, the credit posted to my credit card account today, 
Thank you
[redacted]

August 28, 2014Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. [redacted] is dissatisfied with his website and search engine...

optimization program. Additionally he is upset that his program went live without his approval which includes the keywords that were chosen. Our review of the account finds that numerous attempts were made to contact the customer with no response, particularly to sales. As is standard procedure, when no response is received from the customer, the program is set live and the customer has opportunity to make any changes going forward. We find that there is no basis to refund all of the payments on the account. 
[redacted] has requested to cancel and this request was initially denied because he signed for a six month contract. However, in light of his dissatisfaction, management has agreed to allow the early cancellation of both the SEO program and the website. Once the cancellation for the SEO program updates to the system, we will know how much of a refund the customer will receive of any unspent amount. The customer will be contacted to advise of the refund amount.
If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,Heather H
Executive Services Specialist Hibu Investigations and Resolutions

October
15, 2014
Dear
[redacted]:This
letter is in response to your letter dated September 26, 2014 regarding the
advertising concern for [redacted] of [redacted].As
previously stated, the last two contracts signed and voice verified with [redacted] did not include the [redacted] Pages.  [redacted] mentions that, per the terms and
conditions of the contract, the internet services will continue until cancelled
by the Customer or the Publisher.  The
fact that the October 2012 contract did not contain the Websites would be
considered a cancellation.[redacted] told us recently that he sent a written request to cancel the new
contract.  He was advised at the time
that his November 20, 2013 cancellation request was received too late to cancel
the advertising program for the [redacted] County, PA 2014-2015
Directory.  However, we have processed
adjustments for the 2014-2015 [redacted] County, PA and [redacted] County, PA
Directories in the amount of $66.00 per month for 12 months ($792.00 annual)
and $25.00 per month for 12 months ($300.00 annual) respectively.  In the interest of customer relations, we
processed an additional adjustment of $500.00. 
This represents the value of the [redacted] pages. This brings the
agency balance down to $509.00.  We
apologize to [redacted] that he felt the need to contact the Revdex.com.  We hope he accepts our apology in good faith
and that we may do business together in the future.Sincerely,Claudia B
Executive
Services Specialist

Dear [redacted]:
 
Our records indicate that the advertising in question was authorized by [redacted] with our Sales Representative, Jeff T[redacted], on March 24, 2014.  This agreement was for a Premium Website with a four month Search Basic promotion.  The customer also signed...

contracts for print advertising in the Charlotte, NC yellowbook. 
 
Each of these contracts have a clause in the terms and conditions obligating the signer personally and individually.  For the website order, it is found in item 24 Contractual Authority (a) (1) and Item 25 Other Important Terms (d).  For the print contract it is found in paragraph 15.
 
Digital products are set up on recurring payments and the customer provided a credit card for the website.  Ms. Bhardwaj questioned the payment of $207.99 taken on February 6, 2016. We attempted to pull payments but the credit card had been declining payments.  Certain Credit Card companies send us updated information which automatically loads to our system and updates.  The customer’s credit card ending in [redacted] expired in November and on January 25, 2016 the Credit Card Company updated the credit card information through the system.
 
Based on the investigation, we feel no adjustment is warranted.  The website is still active and will continue to bill until [redacted] requests cancellation.  Attempts to reach [redacted] have been unsuccessful.
 
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Though Courtney from Hibu has tried to reach me twice, I have returned calls, left messages and called without leaving message as not to fill up her in box with repeat messages.  Just tried reaching her again but again went straight to voicemail.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I keep getting an investigation update from hibu to give them 2 more days. They have sent me this same email 3-4 time since I have filed a complaint on them. Their sales rep had file a claim to get my monthly payments back. Than his boss told me in person and via email that I had a 100% money back guarantee. When you google flooring products and clicked on Custom Floors & Design Center it would pull up my competitor's store info. I have been dealing with this for several months now and I want it to be over, and just get my money back like I was promised from their sales staff. Thanks, [redacted]
Regards,
[redacted]

6/11/2014
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]. [redacted]/ [redacted]          
           [redacted]
           [redacted]
 
           Telephone #: [redacted]
           Account #: [redacted]           hibu Product: Magazine-West/13 [redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 6/4/2014 regarding the $30.00 payment [redacted] was charged for.      
I’ve spoken with [redacted] regarding the payment.  [redacted] has two accounts with us, [redacted] and [redacted] Success with [redacted].  The $30.00 was paid towards her Success with [redacted] account.  This was for the domain release.  Hibu received the payment on 5/14/14.  This charge was discussed via phone and then confirmed via email on 4/7/14. 
I do apologize for the inconvenience this has caused [redacted].  I do hope [redacted] does give us another opportunity in the future to service her advertising needs.
Thank you,
[redacted]hibu Customer Service[redacted]Email: [email protected]

Dear [redacted]:
This will confirm receipt of the customer letter dated February 10, 2014 regarding the advertising concern for [redacted].
The bill this customer received is not from hibu. They have no contracted advertising with us. The customer has been advised of these findings. 
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x [redacted]

This letter is in response to your letter regarding the advertising concern for [redacted] of [redacted], LLC). Ms. [redacted] purchased a Site & Social Standard package on 12/1/16.  The website went live on 1/5/17 and the Social campaign went live on 1/6/17.  The customer notified us at different times of 2 posts on her Social campaign that were unrelated to her business.  We adjusted a total of $437.57 for the unrelated posts.  The campaign was cancelled early on 5/17/17 and the customer received a prorated credit in the amount of $70.42. Regarding the phone number on the website, Ms. [redacted] provided her personal cell phone during the website consultation.  She later requested that we replace the phone number with her email.  Although this change was made to her website, some of the online listings were not changed. The website was cancelled on 8/29/17 and the customer received a prorated credit in the amount of $33.00. I spoke with Ms. [redacted] about the matter.  We offered a credit of $239.92 for the months that the online listings were incorrect.  This credit would result in a refund of $272.92.  Ms. [redacted] refused the offer.   We consider our offer, based on the facts, to be fair and reasonable.  If Ms. [redacted] agrees to accept this settlement after further review, she should contact me Monday through Friday, 8:30 a.m. to 5:00 p.m. EDST, at the number indicated below and I will make the necessary arrangements.Sincerely,Claudia B[redacted]Executive Services Specialist[redacted]

Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] ofBouchard and Associates. We have reviewed the complaint and find that the advertising in questionwas verbally authorized by [redacted] on December 14, 2016 with our sales representative...

JamaalP[redacted]. Ms. [redacted] stated that she was authorized to purchase advertising on behalf of the companywhich makes the contract legally binding. Any dispute at this point is between Ms. [redacted] and [redacted]. A copy of the recording has been provided to the business via email. We havedetermined that there is no basis for an adjustment on the account. If you have any questions or requireadditional information, please do not hesitate to contact us at the number below.Thanks,Heather H[redacted]Executive Services SpecialistHibu Investigations and Resolutions

Dear [redacted]:
This will confirm receipt of the customer letter dated January 11, 2016 regarding the advertising concern for [redacted], Revdex.com complaint [redacted].
In review of this concern, [redacted], Salem, OR [redacted] was added to our opt out list January 24, 2012. In digging deeper,...

this address is actually part of a mailed route. For mailed routes we obtain the number of drops and provide directories to the local post office for delivery to the local residents. We do provide the post master with a list of residents who have requested not to receive the book. The postal carrier is to note the address and should not deliver a directory to these addresses. Unfortunately, this is manual process and in some instances the request is missed.
I certainly apologize for any inconvenience this may have caused.
If I can be of further assistance please give me a call.
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-#### x ###-###-####

1/22/15
face="Calibri">[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted] 
           [redacted]
           New Hartford, NY 13413
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: Oneida County & Vicinity/[redacted] and Yellowbook.com/[redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 1/5/2015 concerning the contract for Ms. [redacted].
I’ve spoken with Ms. [redacted] regarding her concerns and the balance due of $390.74.  This balance due breaks down as follows: $28.18 remaining due on the prior year contract, Oneida County & Vicinity/14 and $362.56 due on the Oneida County & Vicinity/15 directory.  Ms. [redacted] understands the balance due and will be making payment.        
I did apologize to Ms. [redacted] for the inconvenience this has caused her, but I am glad we were able to resolve her concerns.
Thank you,
Cortney Hayeshibu Customer Service###-###-####Email: [redacted].com