Hibu, Inc

4/13/2017
[redacted]   
Revdex.com of Metro Washington DC and Eastern Pennsylvania 
1337 North Front St
Harrisburg, PA 17102
RE:     Revdex.com Number: [redacted]    
          ...

[redacted] / [redacted]      
           [redacted]
           Ebensburg, PA [redacted] 
 
          
Telephone #: ###-###-#### 
           hibu
Product: [redacted]                                                                           Dear [redacted]: This letter is being sent in response to the correspondence
received on 4/3/2017 concerning the advertising purchased by [redacted]. 
I’ve spoken with [redacted] and resolved her concerns.  [redacted] had requested to cancel as she
did not receive a copy of the contract after authorizing the contract.  It appears the contract was sent to the wrong
email address.  Due to [redacted] not
receiving a copy of the contract we have allowed her to cancel the contract
early.  This cancellation has been
processed.
I do apologize to [redacted] for the inconvenience this
has caused her.
Thank you,
Cortney H[redacted]
hibu Customer Service
###-###-####
Email: [email protected]

5/23/2016
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]...

[redacted]
           PO Box [redacted]
           Irwin, PA [redacted]
 
           Telephone #: ###-###-####
           hibu Product: [redacted]/Premium Website           
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the correspondence received on 5/16/216 concerning the radius the website would cover with the search engines.
This issue was resolved with a team member of mine, Dan H[redacted].  [redacted] and Mr. H[redacted] resoled this concern on 5/18/2016.  A credit of $399.00 was issued.  This credit will be applied to the print contracts.  $357.50 of this credit will take care of the remaining balance of the Westmoreland County/17. The remaining $41.50 of the credit will be applied towards the balance on the Eastern Panhandle/17 directory.
I do apologize to [redacted] for the inconvenience this has caused him.   
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

November 10, 2015Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account in light of the issues raised by the customer. Our review finds that [redacted] did in fact upgrade his website to the new premium...

Hibu website. However, by upgrading this did not cancel his existing advertising. The existing advertising includes his print ads and the ads that appear on our website www.yellowbook.com. We have reviewed all of the calls between the sales representative, Christine W[redacted] and the customer and we did not find any conversation regarding the current billing being removed. We spoke with Ms. W[redacted] and she did confirm that [redacted] contacted her regarding the billing and she states that she provided the number for the Customer Service Department which handles cancellation requests. Sales representatives are unable to cancel customer contracts. We have now received the customer’s cancellation request via email and it has been submitted.We apologize if [redacted] feels that he was not fully informed of the billing process. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Investigations and Resolutions

September 10, 2014Dear [redacted]:This letter confirms receipt of Complaint ID: [redacted] filed by customer [redacted]...

[redacted] of [redacted] We have reviewed the complaint and contacted the sales representative concerning the email sent on April 9, 2014. He has confirmed receipt of [redacted]’s email advising that she did not wish to renew the advertising. Unfortunately, the email was not forwarded to the appropriate department so that the internet advertising could be cancelled and prevented from auto-renewing. In light of this, we will adjust the current balance of $134.00 and cancel the internet advertising.We apologize to [redacted] for any inconvenience she has experienced. If you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H
Executive Services Specialist Hibu Investigations and Resolutions

11/25/14
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]
           [redacted]
           [redacted]
           Telephone #: [redacted]
           Account #: [redacted]            hibu Product: [redacted]/15 [redacted]
Dear [redacted]:
This letter is being sent in response to the offer that was rejected on 11/20/14 concerning the advertising [redacted] received from hibu.   
I’ve spoken with [redacted] and discussed the concerns again regarding her advertising she had paid for.  I’ve extended a goodwill offer of a refund for $67.48.  [redacted] has accepted the offer.  I’ve advised our refunds do take 2 to 4 weeks to process.    
I do apologize to [redacted] for the inconvenience, but I’m glad we were able to compromise on the concerns. 
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

Hibu has changed my contract on the third year of doing buisness with them. Once I questioned them why my contract changed without letting me know. Once I requested to cancel my contract, they refused and would not connect me to management (which they called investigations). My contract was "pay per call" which means anyone who called through Hibu I would get charged $6. My average calls per month for the 3 years were 4-8 calls per month. The 3-4 months I was trying to cancel my call volume that I was being charged for went upto 100 call. All the call were recorded. After listening to all the calls about 90% of the calls had nothing to do with my buisness. Two months after my contract was up the call volume went down to under 10 calls. Even though my contract was up they kept charging me and sending additional bills. Now I'm dealing with a collection lawyer trying to collect over $2000.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, my options were to accept this or nothing.  My husband (owner of the company) and I feel this is an insult as we are potentially losing 10 times the amount paid for the adveritsing.  This is based on advertising costs being around 10% of the budget.  I did attempt to negotiate with Ms. H[redacted].  She indicated all she could do was the original offer.  The offer will very reluctantly be accepted due to no negotiating on HIBU's part.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we'll have to agree to disagree. Hibu won't be getting any business from us in the future.  At least this saves us some marketing dollars going forward...
Regards,
[redacted]

[A *efault letter is provi*e* here which in*icates your acceptance of the business's response.  If you wish, you may up*ate it before sen*ing it.]
Revdex.com:
I have reviewe* the response ma*e by the business in reference to complaint I[redacted], an* fin* that this resolution is satisfactory to me.  Thank you for your response.
Regar*s,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The company, Hibu, makes it very easy for themselves to not accept responsibility for continuing to deliver trash to my property, by simply stating that they do not have record of my repeated opt-out requests. I have opted out for four consecutive years. Their failure to properly add my information to their opt-out list is not my problem. It appears to be a matter of them not wishing to actually allow anyone to opt-out. I am requesting a database record ID or some other form of data that I can use to call Hibu at any time in the future and confirm that I am indeed on their opt-out list. I will reject any response that does not contain a method that I can use to call Hibu and confirm that I am permanently opted-out of their delivery. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
PS The company has made a complete turnaround since I have filed this complaint with the Revdex.com. I have finally got to talk to the  proper supervisors. They have been very nice, cordial and very helpful. They understood my dissatisfaction and have remedied the situation.I wish to thank Claudia B[redacted].I wish to thank the Revdex.com.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund is to be credited back to our company credit card with in two to three weeks.  Also I want the Revdex.com to be aware that even though this was a free listing that listed our competitors phone number, this "free ad" has appeared for the past 4 years and each year we have exhausted all attempts to get this corrected. Our sales representative Shane Lindsey even sent 2 emails before the 2015-2016 book was published trying to get this corrected and was not successful.  In the past ad publications that number has appeared in the paid ad itself. Lets hope that this is a permanent resolution, thank you for your help
Regards,
[redacted] Toms Body Shop Inc.

Dear [redacted]: This will confirm receipt of the complaint dated 12/5/17 from [redacted], ID [redacted]. Our Account: [redacted], Account Number: SAP [redacted].   We are sorry for the misunderstanding and we have begun the cancellation of the listing management...

program. [redacted] has been advised that his request to cancel pre term is being honored and that we are having $5.16 credited back to the same banking account that was used to make the 11/22/17 payment. Our records indicate a copy of the agreement, including the terms and conditions, were sent to the customer 10/12/17. The terms and conditions explain the prorated charges. To clarify, the 1st invoice will include prorated charges which is from the point the product is set live in our system and the 1st invoice generates on the account.  In this case the product was set live 10/25/17 and the 1st invoice generated 11/12/17. For this time frame the prorated charges worked out to be $23.70. If I can be other further assistance, please feel free to give me a call. Sincerely,Kris G[redacted]Executive Services Specialist ###-###-#### Direct ###-###-####

Dear [redacted]:
 
This letter will confirm receipt of your letter dated June 17, 2015 with [redacted]’s comments regarding our response. 
 
Our position is unchanged.  We consider the advertising charges due and payable. 
 
We have set the account to opt out of the auto renewal for the contract and have notified our Sales Department that [redacted] does not wish to be contacted.  Unfortunately,  we cannot guarantee that they will not receive a call regarding renewal.
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-####

Most Recent Message
Date Sent: 10/29/2014 12:00:00 AM

Revdex.com of Metro Washington DC




9:33 AM (4 hours ago)










tome




---------- Forwarded message ----------
From: G[redacted], Kris (US-KOP) <Kris.G[redacted]@hibu.com>
Date: Tue, Oct 28, 2014 at 5:58 PM
Subject: RE: Revdex.com complaint: Case # [redacted]
To: "[email protected]" <[email protected]>
Case number [redacted] for [redacted] has been resolved. The customer has settled with a one-time adjustment for $207. Below I have included a copy of the settlement letter that was sent to the client.  If further research is required please submit the request directly through the  Revdex.com of Metro Washington DC Eastern and Northeastern Pennsylvania, 1054 Oak St. Scranton, PA  18508.
hibu Inc.
Formerly Yellowbook Inc.
6300 C St. SW
Cedar Rapids, IA 52404
Tel: ###-###-####
Fax: ###-###-####
 
   
10/24/2014
[redacted]
RE: Telephone #: ###-###-####
Account: [redacted]
Directory: website
 
Dear [redacted]:
This letter will confirm the discussion regarding your hibu advertising. As agreed, we are crediting your account as follows:
      hibu PRODUCT(S)    AMOUNT  
Adv Website
$207.00 
We will apply a retroactive credit for the number of months that have billed and then each subsequent month thereafter until the credit expires. Please allow two (2) billing periods for this credit to appear on your invoice.
 
Thank you for your understanding during our recent investigation regarding your advertising. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
We hope you will give us the opportunity to service your advertising needs in the future.
Sincerely,
 
hibu Customer Service
###-###-####
    
      
Kris G[redacted]
Sr. Customer Care Specialist – Customer Service
2201 Renaissance Blvd.
King of Prussia, PA 19406
###-###-####
t. ###-###-#### f. ###-###-####
kris.g[redacted]@hibu.com
hibu.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's unfortunate that the company admitted [redacted] lied but they wouldn't do anything about it until we filed this complaint. It makes us wonder how many people are being taken advantage of that don't take it as far as we did. We will absolutely not be doing business with this company in the future. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for addressing my concerns.
Regards,
[redacted]

This letter is being sent in response to your correspondence dated 4/28/2016 concerning the wave product. I’ve discussed the concerns with Mr. [redacted]. We have agreed to cancel, per the approval of upper management at hibu and agreement from [redacted], the wave product with hibu. I do apologize for the inconvenience this has caused Mr. [redacted]. Thank you, Cortney H[redacted] hibu Customer Service ###-###-#### Email: [redacted]

7/9/15
face="Calibri">[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]
           [redacted]
           Fife, WA [redacted]
 
           Telephone #: ###-###-####
           hibu Product: Pierce Co/15 [redacted]            
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the correspondence received on 7/6/2015 concerning the tracking phone number that printed in the ads for the Pierce Co/15 directory.
I’ve spoken with both [redacted] and his wife regarding the situation.  We have agreed to a refund of $294.00.  I’ve sent a settlement release agreement to [redacted] to have signed agreeing to the refund.  Once this agreement is received, the refund will be issued to [redacted] within 2 to 4 weeks. 
I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve his concerns.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]