Hibu, Inc

5/23/2016
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]...

[redacted]
           PO Box [redacted]
           Irwin, PA [redacted]
 
           Telephone #: ###-###-####
           hibu Product: [redacted]/Premium Website           
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the correspondence received on 5/16/216 concerning the radius the website would cover with the search engines.
This issue was resolved with a team member of mine, Dan H[redacted].  [redacted] and Mr. H[redacted] resoled this concern on 5/18/2016.  A credit of $399.00 was issued.  This credit will be applied to the print contracts.  $357.50 of this credit will take care of the remaining balance of the Westmoreland County/17. The remaining $41.50 of the credit will be applied towards the balance on the Eastern Panhandle/17 directory.
I do apologize to [redacted] for the inconvenience this has caused him.   
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

8/19/2016   [redacted]     Revdex.com of Metro Washington DC and Eastern Pennsylvania   1337 North Front St Harrisburg, PA 17102 RE:     Revdex.com Number: [redacted]              [redacted]...

[redacted]            11 Phelps Plaza            Willington, CT 06279              Telephone #: ###-###-####            hibu Product: Website- [redacted]                                           ...⇄ Dear [redacted]: This letter is being sent in response to the correspondence received on 8/17/2016 concerning the cancellation request and refund. I’ve spoken with [redacted] and let her know everything has been cancelled and requested her refund of $399.00 be rushed.  I advised [redacted] her refunds will be received within 1 week.  I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve her concerns. Thank you, Cortney H[redacted] hibu Customer Service ###-###-#### Email: [email protected]

7/16/2014
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508RE:     Revdex.com Number: [redacted]
           [redacted]         
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: [redacted] and Yellowbook.com-[redacted]
Dear [redacted]:  
This letter is being sent in response to the correspondence received on 7/8/2014 regarding **. [redacted]’s request to cancel the products listed above.
I’ve spoken with **. [redacted] and confirmed the contract will be cancelled once the 12 months are fulfilled.  I’ve also advised **. [redacted] the [redacted] and Yellowbook.com-[redacted] are paid in full. 
 
I do apologize to **. [redacted] for the inconvenience this has caused him.
Thank you,
[redacted]hibu Customer Service###-###-####Email: [email protected]

January 8, 2015
Dear [redacted]:
This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the complaint and have confirmed the printing of incorrect listings outlined in the complaint. Hibu utilizes third party vendors to...

obtain courtesy listing information. The listings for [redacted] were obtained from two such vendors. We have made the necessary corrections for the next printing of the Janesville, WI directory. Also, we no longer contract with these two particular vendors.At the end of [redacted]’s complaint, he mentioned receiving free advertising in light of this matter. We have made several attempts to contact [redacted] via phone but we have not received a return call. If he would like to discuss this further, he can call us at the number below or send an email to [redacted]@hibu.com.Sincerely,Heather HExecutive Services Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A *efault letter is provi*e* here which in*icates your acceptance of the business's response.  If you wish, you may up*ate it before sen*ing it.]
Revdex.com:
I have reviewe* the response ma*e by the business in reference to complaint I[redacted], an* fin* that this resolution is satisfactory to me.  Thank you for your response.
Regar*s,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
PS The company has made a complete turnaround since I have filed this complaint with the Revdex.com. I have finally got to talk to the  proper supervisors. They have been very nice, cordial and very helpful. They understood my dissatisfaction and have remedied the situation.I wish to thank Claudia B[redacted].I wish to thank the Revdex.com.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and we'll have to agree to disagree. Hibu won't be getting any business from us in the future.  At least this saves us some marketing dollars going forward...
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The company, Hibu, makes it very easy for themselves to not accept responsibility for continuing to deliver trash to my property, by simply stating that they do not have record of my repeated opt-out requests. I have opted out for four consecutive years. Their failure to properly add my information to their opt-out list is not my problem. It appears to be a matter of them not wishing to actually allow anyone to opt-out. I am requesting a database record ID or some other form of data that I can use to call Hibu at any time in the future and confirm that I am indeed on their opt-out list. I will reject any response that does not contain a method that I can use to call Hibu and confirm that I am permanently opted-out of their delivery. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund is to be credited back to our company credit card with in two to three weeks.  Also I want the Revdex.com to be aware that even though this was a free listing that listed our competitors phone number, this "free ad" has appeared for the past 4 years and each year we have exhausted all attempts to get this corrected. Our sales representative Shane Lindsey even sent 2 emails before the 2015-2016 book was published trying to get this corrected and was not successful.  In the past ad publications that number has appeared in the paid ad itself. Lets hope that this is a permanent resolution, thank you for your help
Regards,
[redacted] Toms Body Shop Inc.

Hibu has changed my contract on the third year of doing buisness with them. Once I questioned them why my contract changed without letting me know. Once I requested to cancel my contract, they refused and would not connect me to management (which they called investigations). My contract was "pay per call" which means anyone who called through Hibu I would get charged $6. My average calls per month for the 3 years were 4-8 calls per month. The 3-4 months I was trying to cancel my call volume that I was being charged for went upto 100 call. All the call were recorded. After listening to all the calls about 90% of the calls had nothing to do with my buisness. Two months after my contract was up the call volume went down to under 10 calls. Even though my contract was up they kept charging me and sending additional bills. Now I'm dealing with a collection lawyer trying to collect over $2000.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, my options were to accept this or nothing.  My husband (owner of the company) and I feel this is an insult as we are potentially losing 10 times the amount paid for the adveritsing.  This is based on advertising costs being around 10% of the budget.  I did attempt to negotiate with Ms. H[redacted].  She indicated all she could do was the original offer.  The offer will very reluctantly be accepted due to no negotiating on HIBU's part.  
Regards,
[redacted]

This will confirm receipt of the customer letter dated September 25, 2014 for ID [redacted] regarding the advertising concern for [redacted], [redacted]. The response to this rebuttal is exactly the same as it was in the response sent 9/17/14, and again on 9/22/14. The client needs to reference the terms and conditions of the agreement.  No additional adjustment is being offered.
Sincerely
Kris G[redacted]
Executive Services Specialist

March 30, 2017Dear [redacted]:This correspondence confirms receipt of complaint ID [redacted] filed by customer [redacted] of [redacted]. We have reviewed the complaint filed by [redacted] and found that the contract that was signed for advertising in the Big Rapids/Fremont/Newaygo, MI 2017...

directory was submitted but an error occurred and the contract did not proceed through the system. This caused the advertising to be omitted from the above mentioned directory. In light of this error, we have offered the same advertising program at no charge in the next printing of the directory. We have notified the sales representative and requested that they contact the business to secure a new contract. Once the contract has been entered, the billing will be waived and there will be no balance for the year. We apologize for any inconvenience this has caused.If you have any questions, please do not hesitate to call us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

This correspondence confirms receipt of complaint ID [redacted] filed by [redacted]. We have reviewed the concerns raised and that Ms. [redacted] is correct. The updated phone number was included on the contract for the Beulah/Frankfort/Honor, MI 2016 directory but the number did not get...

updated in the ad. For the Beulah/Frankfort/Honor, MI 2017 directory which auto-renewed (per the terms and conditions of the contract), and the number printed again. In light of this, a refund of $312.38 is due for the 2016 contract and a full credit of $300.00 is due for the 2017 auto-renewal contract. We have reached out to Ms. [redacted] via email and phone but have not yet received a response accepting the offer. Once we receive a response, the adjustment and refund will be processed. We apologize for any inconvenience this has caused. If there are any additional questions or concerns, please do not hesitate to contact us at the number below. Sincerely, Heather H[redacted] Executive Services Specialist Hibu Investigations and Resolutions ###-###-####

Dear [redacted]: This will confirm receipt of the complaint dated 12/5/17 from [redacted], ID [redacted]. Our Account: [redacted], Account Number: SAP [redacted].   We are sorry for the misunderstanding and we have begun the cancellation of the listing management...

program. [redacted] has been advised that his request to cancel pre term is being honored and that we are having $5.16 credited back to the same banking account that was used to make the 11/22/17 payment. Our records indicate a copy of the agreement, including the terms and conditions, were sent to the customer 10/12/17. The terms and conditions explain the prorated charges. To clarify, the 1st invoice will include prorated charges which is from the point the product is set live in our system and the 1st invoice generates on the account.  In this case the product was set live 10/25/17 and the 1st invoice generated 11/12/17. For this time frame the prorated charges worked out to be $23.70. If I can be other further assistance, please feel free to give me a call. Sincerely,Kris G[redacted]Executive Services Specialist ###-###-#### Direct ###-###-####

Most Recent Message
Date Sent: 10/29/2014 12:00:00 AM

Revdex.com of Metro Washington DC




9:33 AM (4 hours ago)










tome




---------- Forwarded message ----------
From: G[redacted], Kris (US-KOP) <Kris.G[redacted]@hibu.com>
Date: Tue, Oct 28, 2014 at 5:58 PM
Subject: RE: Revdex.com complaint: Case # [redacted]
To: "[email protected]" <[email protected]>
Case number [redacted] for [redacted] has been resolved. The customer has settled with a one-time adjustment for $207. Below I have included a copy of the settlement letter that was sent to the client.  If further research is required please submit the request directly through the  Revdex.com of Metro Washington DC Eastern and Northeastern Pennsylvania, 1054 Oak St. Scranton, PA  18508.
hibu Inc.
Formerly Yellowbook Inc.
6300 C St. SW
Cedar Rapids, IA 52404
Tel: ###-###-####
Fax: ###-###-####
 
   
10/24/2014
[redacted]
RE: Telephone #: ###-###-####
Account: [redacted]
Directory: website
 
Dear [redacted]:
This letter will confirm the discussion regarding your hibu advertising. As agreed, we are crediting your account as follows:
      hibu PRODUCT(S)    AMOUNT  
Adv Website
$207.00 
We will apply a retroactive credit for the number of months that have billed and then each subsequent month thereafter until the credit expires. Please allow two (2) billing periods for this credit to appear on your invoice.
 
Thank you for your understanding during our recent investigation regarding your advertising. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
We hope you will give us the opportunity to service your advertising needs in the future.
Sincerely,
 
hibu Customer Service
###-###-####
    
      
Kris G[redacted]
Sr. Customer Care Specialist – Customer Service
2201 Renaissance Blvd.
King of Prussia, PA 19406
###-###-####
t. ###-###-#### f. ###-###-####
kris.g[redacted]@hibu.com
hibu.com

Complaint: [redacted]
I am rejecting this response because:
------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Tue, Aug 4, 2015 at 1:44 PMSubject: Re: #[redacted]To: [email protected]
No refund has been issued via check or credit to [redacted].  The last correspondence we received was that the business would be issuing a refund.-- 
[redacted]Fife, WA [redacted]###-###-####
Regards,
[redacted]

This letter is being sent in response to your correspondence dated 4/28/2016 concerning the wave product. I’ve discussed the concerns with Mr. [redacted]. We have agreed to cancel, per the approval of upper management at hibu and agreement from [redacted], the wave product with hibu. I do apologize for the inconvenience this has caused Mr. [redacted]. Thank you, Cortney H[redacted] hibu Customer Service ###-###-#### Email: [redacted]