Hibu, Inc

October 4, 2017Dear [redacted]:We understand that [redacted] is not satisfied with our response. However, our initial determination remains the same. We find that there is no basis for an adjustment on the account and we are not offering a refund for the prior payments. If you have any additional questions or concerns, please feel free to contact us at the number below.Sincerely,Heather HExecutive Services Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:
 
This letter will confirm receipt of your letter dated February 3, 2016 regarding the advertising concern for [redacted].  Our records indicate that the advertising in question was authorized by [redacted] on December 7, 2015 with our Sales...

Representative, Scott W[redacted]. 
 
The agreement is a 12 month agreement for a website with online Display ads.  The $799 design fee for the website is waived with this program.
 
**. and [redacted] state they were told by [redacted] that they could cancel at any time.  I spoke with
[redacted] about the matter and he agrees.  In the interest of customer relations, we have agreed to cancel the contract. 
 
We apologize to **. and [redacted] for any inconvenience they may have experienced and that they felt the need to contact the Revdex.com.  We hope that the customer accepts our apology in good faith and that we may one day do business together again. 
 
Sincerely,
 
Claudia B[redacted]
Executive Services Specialist
###-###-####

1/17/2017
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE:     Revdex.com Number: [redacted] 
           [redacted]...

[redacted]
           [redacted]
           Nacogdoches, TX [redacted] 
 
           Telephone
#: ###-###-####
           hibu
Product: Wave/ [redacted]      Dear [redacted]: 
This letter is being sent in response to the correspondence
received on 1/5/2017 concerning the wave product for [redacted].
I’ve attempted to reach [redacted] on 3 occasions, 1/10/17,
1/12/17, and 1/17/17.  I do need to speak
with [redacted] to further discuss her concerns and resolve the concern.  I do request [redacted] call me at
###-###-#### or correspond with me via email at [redacted]@hibu.com.
I do apologize to [redacted] for the inconvenience this has
caused her.
Thank you,
Cortney H[redacted]
Hibu Customer Service
###-###-####
Email: [email protected]

In response to the rebuttal for complaint [redacted] please have the customer reference the Terms and Conditions of the agreement.
The Terms and Conditions of this agreement are listed as such.
A. The individual signing this agreement on behalf of Customer represents and warrants that he or she "is authorized to sign as an owner " "officer partner or employee of" Customer and that he or she is empowered to bind Customer to the term and conditions contained herein. B. "This agreement shall be governed by " "and interpreted in accordance with the" laws of the state in which Customer maintains its principal place of business. C. Rates include Sales Tax where applicable. D. If any provision of this agreement is held to be "unenforceable such holding shall in no" way invalidate any other provision "hereof and this agreement shall remain" in full force and effect. E. This agreement may be executed and delivered "in any number of counterparts and all" such counterparts shall constitute the same instrument. Customer understands and agrees that an authentic copy or electronic reproduction of this agreement shall have same force and effect as an original counterpart. F. This agreement supersedes any other verbal or written agreement between Customer and Publisher. This agreement may not be changed except by a writing signed by an authorized signatory of Customer and Publisher. G. IN ANY LEGAL PROCEEDINGS RELATING TO "THIS AGREEMENT PUBLISHER AND CUSTOMER" HEREBY AGREE TO WAIVE ANY RIGHTS THEY "MAY HAVE TO PARTICIPATE IN ANY CLASS " "GROUP OR REPRESENTATIVE PROCEEDING " ANDPUBLISHER AND CUSTOMER HEREBY AGREE TO WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY
Thank you for your time and consideration.
Sincerely
 Kris G[redacted]
Executive Services Specialist
###-###-#### x ###-###-####

Dear [redacted]:
This letter will confirm receipt of your letter dated June 17, 2015 regarding the delivery concern from [redacted].
Consumers may Opt-Out of receiving the Yellowbook by contacting us directly at [redacted] or via Yellowbook.com under Delivery Opt-Out.  We cannot honor...

Opt-Out requests received from other channels or websites as many provide incorrect or incomplete information.  We have no record of receiving a previous request from [redacted] to Opt-Out of receiving the directory. 
In response to [redacted]’s concern, we picked up the directory today and have added [redacted]’s address to our Opt-Out list. 
We apologize to [redacted] for any inconvenience she may have experienced and that she felt the need to contact the Revdex.com. 
Sincerely,
Claudia B[redacted]
Executive Services Specialist
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It has no resolution, and by repeatedly ignoring our requests to cancel or inform us that requests to cancel must be done in writing, I feel that a resolution must be made in writing with the 3rd party. Due to Hibu repeatedly not having records, all calls with Hibu in the future will be recorded on our end. Paying the balance due on the account can be discussed if we have a cancellation of the account and assurances that Hibu will not auto renew the account again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This will confirm receipt of the complaint dated 8/31/17 from [redacted], ID [redacted]. We are still in the process of resolving this concern and will be responding with an update shortly. Thank you,   Sincerely,Kris G[redacted]Executive Services...

Specialist ###-###-#### Direct ###-###-####

3/7/14
[redacted]   
Revdex.com of Metro Washington DC and Eastern Pennsylvania  
1054 Oak St
Scranton, PA 18508
RE:     Revdex.com Number: [redacted]
           [redacted]          
           [redacted]
           [redacted]
           Telephone #: ###-###-####
           Account #: [redacted]
           hibu Product: Magazine-MidAtlantic/[redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 2/20/2014 concerning the magazine cancellation request from **. [redacted].    
I’ve spoken with **. [redacted] and resolved the concerns.  **. [redacted] has agreed to pay the one month cancellation fee of $149.00.  hibu has agreed to cancel the May, June, and July editions of the magazine.  I’ve processed and adjusted off $298.00 to take care of the March and April editions. 
I do apologize to **. [redacted] for the inconvenience this has caused him.
Thank you,
[redacted]
hibu Customer Service###-###-####
Email: [email protected]

11/10/15
[redacted]Revdex.com of Metro Washington DC and Eastern Pennsylvania  [redacted]
[redacted]
RE:     Revdex.com Number: [redacted]
           [redacted]...

[redacted]
           [redacted]
           [redacted]
 
           Telephone #: [redacted]      
           hibu Product: Yellowbook.com-[redacted]          
                                        ...⇄ Dear [redacted]
This letter is being sent in response to the correspondence received on 10/30/2015 concerning the advertising bill received by [redacted]    
I’ve spoken with [redacted] reading the billing on his accounts with us. We have agreed hibu will adjust the $224.44 balance that was sent to a collection agency.   
I do apologize to [redacted] for the inconvenience, and I am glad we were able to resolve his concerns.
Thank you,
Cortney H[redacted]hibu Customer Service[redacted]

May 5, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted]. We have reviewed the account and find that there is no basis to refund the payments that were made before the website was cancelled. There were...

multiple changes submitted for the website and these were processed. We have given the customer a refund as one month as a courtesy. We do not feel that any additional adjustments on the account are warranted. If you have any questions, please contact us at the number below.Sincerely,Heather H Executive Services Specialist

January 21, 2016Dear [redacted]:We have received [redacted]’s rebuttal, however there is no “database record ID” for the inclusion of his address on the opt-out list. An order number of [redacted] was provided when the request was submitted. This is the only thing that can be provided regarding this matter. If you have any questions, please feel free to contact us at the number below.Sincerely,Heather H. Executive Services Specialist

Please see attached response.

Dear [redacted]:
This will confirm receipt of the customer letter dated August 10, 2016
regarding the advertising concern for [redacted], Account Name: [redacted], Account Number: [redacted]/*, Revdex.com complaint [redacted].
I have had
a conversation with [redacted] and it has been...

explained that our South
Suburbs, IL 2017 print directory has a publication date of October 21, 2016
and our Chicago,
IL 2017 has a publication date of January 24, 2017. He is scheduled to have
two [redacted] ads in each of these directories. One under the heading Electric
Contractors and the other under Contractors-General. As a courtesy for the
misunderstanding a 10% credit for $48 was extended and this credit has been accepted by [redacted]. This $48 will be credited back to
the same banking account that was used to make the pay in full payment back in
May. The credit may take 7-10 business days to appear in his account.
 We apologize for any inconvenience [redacted] may have
experienced and pleased to be able to resolve the matter in a mutually
satisfactory manner. If I can be of further assistance please let me know.
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] In response to Revdex.com and hibu I spoke with a representive from hibu and she is cancelling my request. As per our conversation she said it should of never gotten to the point where I had to invoke Revdex.com. Thank you all so much for all you have done and this claim can be closed.[redacted]

5/20/15
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]      ...


           [redacted]
           Rohnert Park, CA [redacted]
           Telephone #: ###-###-####
           
Dear [redacted]:
This letter will confirm receipt of your letter dated May 8th, 2015 regarding the advertising invoice for Dr. [redacted] of [redacted] offices.
The invoice was not sent by hibu.  We have no contract or account with Dr. [redacted].  I spoke with [redacted] and advised the same. 
A copy of the invoice was forwarded to our Legal Department as it appears to be fraudulent.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We have tried to contact Hibu Several times since receiving their call. I spent a 2 hours drive last week trying to simply navigate their phone system to even reach Kris G[redacted]. Twice no one knew who I was talking about and finally after finding someone who knew her, I was put on hold for a long time, to be told she was not able to be located. Then once again on hold for another very long period of time (was about to hang up) before I was told she was on the other line and could not speak with me. Then on hold again and forwarded to her voice mail. I left a voice message asking for her to please establish a set time to talk. I travel often and one of the jobs I am currently working, there is no cell phone service. I  would like to please request a SET time and day scheduled by Ms. G[redacted] to resolve this issue. As the process of going through Hibu's customer service number is so extensive and disorganized, I'd appreciate it if she would please call me, at the agreed up set time. Email is suitable for establishing a date and time, so please send an email to [redacted]
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear...

[redacted]:
 
This letter will confirm receipt of your letter dated July 29, 2015 regarding the advertising concern for [redacted] [redacted] of [redacted] [redacted] [redacted].
 
[redacted] contacted us regarding the cancellation of their website.  She provided a copy of an email sent to us on January 27, 2015 requesting cancellation.  [redacted] states she emailed the request to the address on her invoice; [email protected].  Unfortunately, we did not receive her request because the email address on the invoice is incorrect.  The website was cancelled August 3, 2015 and we agreed to refund her payments since January 27, 2015 in the amount of $624.93.  We have notified the appropriate parties to correct the email address on our invoices. 
 
We apologize to [redacted] for any inconvenience this error may have caused. We hope the [redacted] accept our apology in good faith and that we may one day do business together again.
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-#### x[redacted]