Hibu, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]:
This will confirm receipt of the customer letter dated September
14, 2016 regarding the advertising concern for [redacted], Account Name: Bauer
Spray Foam Insulation Inc., Account Number: [redacted]/W, Revdex.com complaint [redacted].
Based on
review of our records, it does not...

appear that we received a request to cancel.
The Cedar Rapids/Marion, IA 2016 contract auto renewed based on the terms and
conditions of the Cedar Rapids/Marion, IA 2015 contract.
 
4. Duration of Agreement;
AUTOMATIC RENEWAL; Distribution of Directories:
A. With respect to advertising in the Directories, the term
of this agreement is equal to the issue period for each Directory. The issue
period for each Directory is 12months from date of publication. Publisher
reserves the right to extend or reduce a Directory's issue period by no more than
six months. If the issue period of a Directory is extended, charges will be
extended accordingly. With respect to Internet Services, the initial term of
this agreement is for 12 months. Thereafter, this agreement will continue in
effect with respect to the Internet Services until Publisher or Customer
cancels. Any cancellation by Customer under this paragraph 4.A shall be made in
accordance with paragraph 8.
B. WITH RESPECT TO ADVERTISING IN A
DIRECTORY, BY ENTERING INTO THIS AGREEMENT WITH PUBLISHER, CUSTOMER AGREES TO
THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN SUCCESSIVE ISSUES OF SUCH
DIRECTORY, ON THE SAME TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT,
PROVIDED THAT: (i) THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE
SUCCESSIVE ISSUE OF THE DIRECTORY IS
MATERIALLY THE SAME AS THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE PRIOR
ISSUE OF THE DIRECTORY; (ii) NOTICE IN WRITING OF SUCH AUTOMATIC RENEWAL IS
SENT TO CUSTOMER BY PUBLISHER AT LEAST FORTY-FIVE (45) DAYS BEFORE THE CLOSING
DATE OF THE SUCCESSIVE ISSUE OF SUCH DIRECTORY AND CUSTOMER DOES NOT
GIVE NOTICE IN WRITING TO PUBLISHER
CANCELING SUCH AUTOMATIC RENEWAL BY THE DATE SPECIFIED IN THE NOTICE, AT LEAST SEVEN
(7) DAYS PRIOR TO SUCH CLOSING DATE; (iii) WHERE CUSTOMER HAS PURCHASED
ADVERTISING IN A DIRECTORY AS PART OF A BUNDLE WITH OTHER PRODUCTS, THE
AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN THE DIRECTORY WILL INCLUDE AUTOMATIC
RENEWAL OF THE OTHER PRODUCTS INCLUDED IN THE BUNDLE; AND (iv) THE COST FOR THE
ADVERTISING WILL BE THE THEN-CURRENT PRICE ESTABLISHED BY PUBLISHER FOR SUCH
ADVERTISING AND WILL BE INDICATED IN THE NOTICE OF AUTOMATIC RENEWAL SENT TO
CUSTOMER. SEE PARAGRAPH 4.A OF THIS AGREEMENT FOR INFORMATION ABOUT THE ISSUE
PERIOD OF
DIRECTORIES. IN THE EVENT THAT
CUSTOMER CANCELS THE AUTOMATIC RENEWAL OF ADVERTISING IN SUCH DIRECTORY AND CUSTOMER
WISHES TO AGAIN ADVERTISE IN SUCH DIRECTORY, A NEW AGREEMENT BETWEEN CUSTOMER
AND PUBLISHER FOR ADVERTISING IN SUCH DIRECTORY WILL BE REQUIRED.
 
In
speaking with [redacted], we have come to a mutual agreement. He accepted a one- time adjustment totaling $130.75.
This credit has since been applied to the account and it will be reapplied to
the unpaid agency balance. [redacted], has agreed to remit payment to hibu for $622.20
by September 30, 2016. If payment in the amount of $622.20 is received by
September 30th, 2016 hibu will have the account reversed from the
collection agency and this payment will satisfy the remaining unpaid balance on
the account. If payment is not received from [redacted] for the $622.20 by
September 30, 2016 the account will remain with the collection agency and they
will attempt to collect full payment to satisfy this debt.
 
If I can be of further assistance please let
me know.
 
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
[redacted] x [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

1/17/2017
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE:     Revdex.com Number: [redacted] 
           [redacted]...

[redacted]
           [redacted]
           Nacogdoches, TX [redacted] 
 
           Telephone
#: ###-###-####
           hibu
Product: Wave/ [redacted]      Dear [redacted]: 
This letter is being sent in response to the correspondence
received on 1/5/2017 concerning the wave product for [redacted].
I’ve attempted to reach [redacted] on 3 occasions, 1/10/17,
1/12/17, and 1/17/17.  I do need to speak
with [redacted] to further discuss her concerns and resolve the concern.  I do request [redacted] call me at
###-###-#### or correspond with me via email at [redacted]@hibu.com.
I do apologize to [redacted] for the inconvenience this has
caused her.
Thank you,
Cortney H[redacted]
Hibu Customer Service
###-###-####
Email: [email protected]

March 18, 2016Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and found that Pay Per Call number was added to the Extended Network which places the ads in targeted search results across...

multiple media – mobile and web search, Internet Yellow Pages, free directory assistance etc. This is what caused the spike in calls. We have spoken with [redacted] and have agreed to waive the statement of $214.00. At this time, no further action is needed on the account. If you have any questions or additional concerns, please feel free to contact us at the number below.Sincerely,Heather H Executive Services Specialist

11/10/15
[redacted]Revdex.com of Metro Washington DC and Eastern Pennsylvania  [redacted]
[redacted]
RE:     Revdex.com Number: [redacted]
           [redacted]...

[redacted]
           [redacted]
           [redacted]
 
           Telephone #: [redacted]      
           hibu Product: Yellowbook.com-[redacted]          
                                        ...⇄ Dear [redacted]
This letter is being sent in response to the correspondence received on 10/30/2015 concerning the advertising bill received by [redacted]    
I’ve spoken with [redacted] reading the billing on his accounts with us. We have agreed hibu will adjust the $224.44 balance that was sent to a collection agency.   
I do apologize to [redacted] for the inconvenience, and I am glad we were able to resolve his concerns.
Thank you,
Cortney H[redacted]hibu Customer Service[redacted]

Dear [redacted]:
This letter will confirm receipt of your letter dated June 17, 2015 regarding the delivery concern from [redacted].
Consumers may Opt-Out of receiving the Yellowbook by contacting us directly at [redacted] or via Yellowbook.com under Delivery Opt-Out.  We cannot honor...

Opt-Out requests received from other channels or websites as many provide incorrect or incomplete information.  We have no record of receiving a previous request from [redacted] to Opt-Out of receiving the directory. 
In response to [redacted]’s concern, we picked up the directory today and have added [redacted]’s address to our Opt-Out list. 
We apologize to [redacted] for any inconvenience she may have experienced and that she felt the need to contact the Revdex.com. 
Sincerely,
Claudia B[redacted]
Executive Services Specialist
###-###-####

May 5, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted]. We have reviewed the account and find that there is no basis to refund the payments that were made before the website was cancelled. There were...

multiple changes submitted for the website and these were processed. We have given the customer a refund as one month as a courtesy. We do not feel that any additional adjustments on the account are warranted. If you have any questions, please contact us at the number below.Sincerely,Heather H Executive Services Specialist

January 21, 2016Dear [redacted]:We have received [redacted]’s rebuttal, however there is no “database record ID” for the inclusion of his address on the opt-out list. An order number of [redacted] was provided when the request was submitted. This is the only thing that can be provided regarding this matter. If you have any questions, please feel free to contact us at the number below.Sincerely,Heather H. Executive Services Specialist

3/7/14
[redacted]   
Revdex.com of Metro Washington DC and Eastern Pennsylvania  
1054 Oak St
Scranton, PA 18508
RE:     Revdex.com Number: [redacted]
           [redacted]          
           [redacted]
           [redacted]
           Telephone #: ###-###-####
           Account #: [redacted]
           hibu Product: Magazine-MidAtlantic/[redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 2/20/2014 concerning the magazine cancellation request from **. [redacted].    
I’ve spoken with **. [redacted] and resolved the concerns.  **. [redacted] has agreed to pay the one month cancellation fee of $149.00.  hibu has agreed to cancel the May, June, and July editions of the magazine.  I’ve processed and adjusted off $298.00 to take care of the March and April editions. 
I do apologize to **. [redacted] for the inconvenience this has caused him.
Thank you,
[redacted]
hibu Customer Service###-###-####
Email: [email protected]

Please see attached response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It has no resolution, and by repeatedly ignoring our requests to cancel or inform us that requests to cancel must be done in writing, I feel that a resolution must be made in writing with the 3rd party. Due to Hibu repeatedly not having records, all calls with Hibu in the future will be recorded on our end. Paying the balance due on the account can be discussed if we have a cancellation of the account and assurances that Hibu will not auto renew the account again.
Regards,
[redacted]

This will confirm receipt of the complaint dated 8/31/17 from [redacted], ID [redacted]. We are still in the process of resolving this concern and will be responding with an update shortly. Thank you,   Sincerely,Kris G[redacted]Executive Services...

Specialist ###-###-#### Direct ###-###-####

April 23, [redacted]Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted]. Our records indicate that the customer advertises in the Atlantic County, NJ directory which bills each year from June to May. Each contract is for twelve months. For the...

past three years, [redacted] has renewed his advertising via voice verification. We have reviewed the most recent renewal which was in December 2014 and is for the Atlantic County, NJ [redacted] directory which publishes in May of this year. The current advertising in the Atlantic County, NJ [redacted] ends this month. On the voice verification, the sales representative clearly advised that she was calling to renew the advertising. The customer asked the sales representative about his program from last year and the pricing; he then agreed to renew the program. There does not appear to be any confusion, the call was brief and to the point. The contract has not been extended for 18 months as indicated in the complaint but it is the standard twelve month contract. We have included a copy of the recording for review.We apologize if [redacted] experienced any confusion but we find that this was a legitimate sale. If you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H

Dear [redacted]:
This will confirm receipt of the customer letter dated August 10, 2016
regarding the advertising concern for [redacted], Account Name: [redacted], Account Number: [redacted]/*, Revdex.com complaint [redacted].
I have had
a conversation with [redacted] and it has been...

explained that our South
Suburbs, IL 2017 print directory has a publication date of October 21, 2016
and our Chicago,
IL 2017 has a publication date of January 24, 2017. He is scheduled to have
two [redacted] ads in each of these directories. One under the heading Electric
Contractors and the other under Contractors-General. As a courtesy for the
misunderstanding a 10% credit for $48 was extended and this credit has been accepted by [redacted]. This $48 will be credited back to
the same banking account that was used to make the pay in full payment back in
May. The credit may take 7-10 business days to appear in his account.
 We apologize for any inconvenience [redacted] may have
experienced and pleased to be able to resolve the matter in a mutually
satisfactory manner. If I can be of further assistance please let me know.
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
We feel the webpage was incorrect but can not prove that is the case as the site had been updated and has now been removed, HIBU has been very cooperative we simply do not have the proof we need to prove our case, we apologize for any inconvenience this has caused HIBU during this investigation.
Regards, [redacted]
For [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We have tried to contact Hibu Several times since receiving their call. I spent a 2 hours drive last week trying to simply navigate their phone system to even reach Kris G[redacted]. Twice no one knew who I was talking about and finally after finding someone who knew her, I was put on hold for a long time, to be told she was not able to be located. Then once again on hold for another very long period of time (was about to hang up) before I was told she was on the other line and could not speak with me. Then on hold again and forwarded to her voice mail. I left a voice message asking for her to please establish a set time to talk. I travel often and one of the jobs I am currently working, there is no cell phone service. I  would like to please request a SET time and day scheduled by Ms. G[redacted] to resolve this issue. As the process of going through Hibu's customer service number is so extensive and disorganized, I'd appreciate it if she would please call me, at the agreed up set time. Email is suitable for establishing a date and time, so please send an email to [redacted]
Regards,[redacted]

11/10/2014
face="Calibri">[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]
           [redacted]
           [redacted]
           Telephone #: [redacted]
           Account #: [redacted]           hibu Product: hibu website/[redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 11/3/2014 concerning the website purchased by [redacted] for [redacted].   
I was not able to find a recorded phone call between **. or [redacted] with our telephone sales department indicating they would get a guaranteed first page placement on the search engine.  As a goodwill gesture I’ve extended the offer of a refund of $144.33 which [redacted] has accepted.  I’ve let [redacted] know refunds do take 2 to 4 weeks to be processed.
I do apologize to [redacted] for the inconvenience this has caused her, but I am glad we were able to resolve her concerns.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] In response to Revdex.com and hibu I spoke with a representive from hibu and she is cancelling my request. As per our conversation she said it should of never gotten to the point where I had to invoke Revdex.com. Thank you all so much for all you have done and this claim can be closed.[redacted]