Hibu, Inc

January 19, 2016Dear [redacted]:
This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] states that he has requested on multiple occasions to be added to our Opt Out List. However, after checking with the Distribution department, we...

were unable to find a record of his requests. As of today’s date, his address has been added to the list. We apologize for any inconvenience [redacted] has experienced. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,
Heather H.
Executive Services Specialist

September 7, 2016Dear [redacted],This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and find no record of a cancellation request in July 2016 as stated in the complaint. Both programs, Search and the website, were...

cancelled on 8/19/2016 and 8/24/2016 respectively. At the time of cancellation, the balance due was $723.92. Cancellation does not erase the balance due on the account. Due to the cancellation, a prorated credit of $338.92 was processed to the account; this left a remaining balance of $385.00. This is the payment referenced in the customer’s complaint. In light of this, we find that no refund is warranted on the account. If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

6/17/15
face="Calibri">[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]
           [redacted]        
           Chesterfield, IN [redacted]
 
           Telephone #: ###-###-####
           hibu Product: Website- [redacted]            
Dear [redacted]:
This letter is being sent in response to the correspondence received on 6/9/2015.  Please note this was dated 12/9/2014. 
I’ve attempted to speak with [redacted] on several occasions.  I’ve left voicemails on 6/11/15, 6/12/15, 6/16/15, and on 6/17/15.  I left a message with a gentleman for [redacted] to call me back at ###-###-####.  Although I was not able to speak with [redacted], I was able to research his concern. As he requested in his original concern, we will issue the refund for $599.00.   Our refunds do take 2-4 weeks to be received.     
I do apologize to [redacted] for the inconvenience this has caused him.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I have not received the check yet, I do hope they follow through with their promise.
Regards,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Thank you.
[redacted]
[redacted]

December 2, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and find that the account was automatically renewed per the terms and conditions of the contract. Renewal notices were sent via email...

on 2.23.2015, 3.16.2015 and 4.8.2015. No response was received to the notice therefore the contract was automatically renewed for the 2016 advertising. [redacted] references a credit that was offered however, there is no record of any credit being offered to the customer. On 7.28.2015, [redacted] called in concerning the new billing and he requested that the auto-renewal be cancelled. He was advised that it was too late to cancel since the directory had already printed. He was also advised that the auto-renewal for the 2017 advertising was cancelled.During the discussion with [redacted], she stated that they have not received the emails that were sent. Included with this response are copies of the emails. In the interest of resolution, we have offered a 50% adjustment on the contract which total $96.00. [redacted] has accepted the offer and no further action is required on this account. If you have any questions, please contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

6/27/14
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: [redacted]/14 [redacted] and Door Hanger-[redacted]/12 [redacted]
                                        ...⇄ Dear [redacted]:
This letter is being sent in response to the correspondence received on 6/25/2014 regarding **. [redacted]’s concerns with the cost of her print advertising as well as the appearance of her ad for the Door Hangers. 
I’ve spoken with **. [redacted] and resolve the concern.  I’ve adjusted the $522.00/onetime on the [redacted]/14 advertising.  I apologize **. [redacted]’s contract indicated the incorrect monthly amount compared to what was verbally discussed with the sales rep.  I’ve also adjusted $450.00/onetime on the door hangers.  I am sorry the changes she had requested were not processed. 
I do apologize to **. [redacted] for the inconvenience this has caused her but I’m happy we were able to resolve his concern.
Thank you,
[redacted]hibu Customer Service###-###-####Email: [email protected]

September 5, 2017Dear [redacted]:This correspondence confirms receipt of complaint ID [redacted] filed by [redacted] of [redacted] and [redacted]. Several attempts have been made by Customer Service to contact the customer to discuss the concerns but we have been unsuccessful. We did speak with the...

sales representative Brianna D[redacted] regarding the concerns that were raised. She advised that the package that was sold was offered at a discounted rate and included print advertising for which they still need to sign the customer. She also provided an email chain where she previously addressed the concerns that were raised by [redacted].We received an email from Glory M[redacted], Brianna’s manager, advising that she was able to meet with the business and come to a resolution. We have agreed to allow [redacted] to cancel the Hibu Reviews portion of the contract early. Customer Service would like to offer a one-time credit of $365.75 on the account. This credit will offset future invoices. We have been unable to reach the customer with the offer so it has been sent via email. At this time, we are closing the complaint. We can proceed with the credit once we receive a response. If you have any questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist

Dear [redacted]:
face="Calibri">This will confirm receipt of the customer letter dated April 24, 2014 regarding the advertising concern for [redacted], ** [redacted].
**. [redacted] has provided the following information. The client never told him he did not want to be found on Yellowbook.com.  He claims he has responded to the client multiple times and that the client was told he had online ads via Yellowbook.com as well as banner ads for multiple areas. The client signed the contract.  The customer told him that other providers promised him they would be on the first page of [redacted] and that did not happen. The customer was provided the contract to include the NGPs and banners in multiple markets.
 We have attempted several times without success to contact [redacted] in order to review his hibu advertising discrepancy.
We have made the following unsuccessful attempts to contact **. [redacted] via telephone:
~~ date 4/30/14, # called ###-###-####, status voice message left requesting call back. ~~ date 5/5/14, # called ###-###-####, status voice message left requesting call back.
It is our goal to resolve the customer’s inquiry in a timely manner, so we ask that you please have **. [redacted] contact our Customer Service Department at ###-###-#### within the next 3 business days. We can be reached Monday through Friday from 8:00 a.m. to 8:00 p.m.
If we do not hear from him, we can only assume the inquiry is no longer of concern, and close the investigation.
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x [redacted]

8/13/14
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]       
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: Non-revenue [redacted]           hibu Product: [redacted] County/15
Dear [redacted]:
This letter is being sent in response to the correspondence received on 7/23/2014 concerning **. [redacted] being contacted to advertise with us.   
I’ve spoken with [redacted] and advised the appropriate groups have been notified to not contact her in the future.  I’ve also provided [redacted] with my direct line, ###-###-####, in the event a similar situation arises in the future.
I do apologize to [redacted] for the inconvenience this has caused her.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

June 24, 2015Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted]. A review of the account shows that a payment of $300.00 posted to the account on May 11, 2015. Unfortunately, the delinquent status was not removed from the account which has caused the...

continuing attempts at collections. We have notified the collection agency and advised that the file for this account should be closed. We apologize to [redacted] for any inconvenience that this has caused. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did not agree to any of these terms. I asked to speak to her supervisor. Over a month ago and still have not received any contact from her supervisor. She was very rude and unprofessional to my wife. I do not think she or the company she represents deserves my hard earn money or business. Thank you [redacted]. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Company did not admitted the mistakes.  I did canceled the contract with Rep.
Regards,
[redacted]

When I signed up with Hibu I was promised all of these great advertising programs that ultimately would result into businesses/profit for my business However It was a huge mistake signing up with Hibu and paying $139.00 per month because they did not deliver 10% of their promises. This company is inconvenient and having to speak with their web designiers from the an Asia country made it even more difficult to build a wesite that I desired because they were mainly very lazy. Yellow book advertisement is not affective so I called Hibu late June of 2016 only a couple of days after paying my account and also e-mailed their customer service as well the sales rep that signed me up and was promised that within 5-7 businesses days my account would be cancelled and my money would be refunded however it took Hibu almost 20 days to process my cancellation on top of it they just now told me June 11th that will take another five to seven business days for me to receive a refund of $59 and change when I originally paid $139 plus change all because of their incompetence and false advertisement business.

Dear [redacted]:
This will confirm receipt of the customer letter dated September
14, 2016 regarding the advertising concern for [redacted], Account Name: Bauer
Spray Foam Insulation Inc., Account Number: [redacted]/W, Revdex.com complaint [redacted].
Based on
review of our records, it does not...

appear that we received a request to cancel.
The Cedar Rapids/Marion, IA 2016 contract auto renewed based on the terms and
conditions of the Cedar Rapids/Marion, IA 2015 contract.
 
4. Duration of Agreement;
AUTOMATIC RENEWAL; Distribution of Directories:
A. With respect to advertising in the Directories, the term
of this agreement is equal to the issue period for each Directory. The issue
period for each Directory is 12months from date of publication. Publisher
reserves the right to extend or reduce a Directory's issue period by no more than
six months. If the issue period of a Directory is extended, charges will be
extended accordingly. With respect to Internet Services, the initial term of
this agreement is for 12 months. Thereafter, this agreement will continue in
effect with respect to the Internet Services until Publisher or Customer
cancels. Any cancellation by Customer under this paragraph 4.A shall be made in
accordance with paragraph 8.
B. WITH RESPECT TO ADVERTISING IN A
DIRECTORY, BY ENTERING INTO THIS AGREEMENT WITH PUBLISHER, CUSTOMER AGREES TO
THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN SUCCESSIVE ISSUES OF SUCH
DIRECTORY, ON THE SAME TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT,
PROVIDED THAT: (i) THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE
SUCCESSIVE ISSUE OF THE DIRECTORY IS
MATERIALLY THE SAME AS THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE PRIOR
ISSUE OF THE DIRECTORY; (ii) NOTICE IN WRITING OF SUCH AUTOMATIC RENEWAL IS
SENT TO CUSTOMER BY PUBLISHER AT LEAST FORTY-FIVE (45) DAYS BEFORE THE CLOSING
DATE OF THE SUCCESSIVE ISSUE OF SUCH DIRECTORY AND CUSTOMER DOES NOT
GIVE NOTICE IN WRITING TO PUBLISHER
CANCELING SUCH AUTOMATIC RENEWAL BY THE DATE SPECIFIED IN THE NOTICE, AT LEAST SEVEN
(7) DAYS PRIOR TO SUCH CLOSING DATE; (iii) WHERE CUSTOMER HAS PURCHASED
ADVERTISING IN A DIRECTORY AS PART OF A BUNDLE WITH OTHER PRODUCTS, THE
AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN THE DIRECTORY WILL INCLUDE AUTOMATIC
RENEWAL OF THE OTHER PRODUCTS INCLUDED IN THE BUNDLE; AND (iv) THE COST FOR THE
ADVERTISING WILL BE THE THEN-CURRENT PRICE ESTABLISHED BY PUBLISHER FOR SUCH
ADVERTISING AND WILL BE INDICATED IN THE NOTICE OF AUTOMATIC RENEWAL SENT TO
CUSTOMER. SEE PARAGRAPH 4.A OF THIS AGREEMENT FOR INFORMATION ABOUT THE ISSUE
PERIOD OF
DIRECTORIES. IN THE EVENT THAT
CUSTOMER CANCELS THE AUTOMATIC RENEWAL OF ADVERTISING IN SUCH DIRECTORY AND CUSTOMER
WISHES TO AGAIN ADVERTISE IN SUCH DIRECTORY, A NEW AGREEMENT BETWEEN CUSTOMER
AND PUBLISHER FOR ADVERTISING IN SUCH DIRECTORY WILL BE REQUIRED.
 
In
speaking with [redacted], we have come to a mutual agreement. He accepted a one- time adjustment totaling $130.75.
This credit has since been applied to the account and it will be reapplied to
the unpaid agency balance. [redacted], has agreed to remit payment to hibu for $622.20
by September 30, 2016. If payment in the amount of $622.20 is received by
September 30th, 2016 hibu will have the account reversed from the
collection agency and this payment will satisfy the remaining unpaid balance on
the account. If payment is not received from [redacted] for the $622.20 by
September 30, 2016 the account will remain with the collection agency and they
will attempt to collect full payment to satisfy this debt.
 
If I can be of further assistance please let
me know.
 
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
[redacted] x [redacted]

Dear
[redacted]:
 
This
letter is in response to your letter dated 9/4/17 regarding the advertising
concern for [redacted] of [redacted], LLC. 
 
Our
records indicate that Ms. [redacted] purchased a Standard Website and Social
package on
December
1, 2016.  On...

March 23, 2017 we processed
a $249 credit and on May 18, 2017 we processed a $178.57 credit to Ms. [redacted]’s
account for the issues with her Social Campaign.  The Social campaign was cancelled on May 17,
2017. Ms. [redacted] provided the phone
number ###-###-#### for the website during the consultation on December 2, 2016
but requested that the phone number be replaced with her email prior to the
site going live.  The website was
cancelled on
August
29, 2017. 
 
We
are attempting to reach Ms. [redacted] to discuss the matter and will let you know
the outcome of that conversation.
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-#### 3772

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As you can see they do not care about the customer. I told these people a dozen times not to put the address in their system, that it must only say Asheville for the address.. Repeatedly, over and over again. He doesn't know this because they do not take the time to listen to the customers needs. 3 months and they still refuse to listen. They are unable to handle my request, and this is the reason I want to terminate the deal. They lied when they said they can do what I asked. They are now doing what they can to steal my money. Their business practices are predatory. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

12/23/2014
face="Calibri">[redacted]Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]     
           [redacted]
           Fairview, OR [redacted]
           
           Telephone #: ###-###-####     
           Account #: [redacted]           hibu Product: [redacted] Metro/14 [redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 12/5/2014 concerning the incorrect text appearing in the ads as well as the cost he’s being charged per call.   
I’ve spoken with [redacted] regarding his concerns and we’ve agreed to an adjustment of $128.00 and in addition to disconnect his pay per call phone number of ###-###-####.  By disconnecting the phone number, this prevents [redacted] from receiving future phone calls on the above pay per call phone number.  [redacted] has agreed to send payment for $432.72 to satisfy his account balance.  
I do apologize to [redacted] for the inconvenience this has caused him, but I am glad we were able to resolve his concerns.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

March 18, 2016Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and found that Pay Per Call number was added to the Extended Network which places the ads in targeted search results across...

multiple media – mobile and web search, Internet Yellow Pages, free directory assistance etc. This is what caused the spike in calls. We have spoken with [redacted] and have agreed to waive the statement of $214.00. At this time, no further action is needed on the account. If you have any questions or additional concerns, please feel free to contact us at the number below.Sincerely,Heather H Executive Services Specialist