Hibu, Inc

[redacted]
[redacted] We have reviewed the account and confirmed that the contract is for twelve months. However,after speaking with the sales representative and [redacted] we agree that there may have been...

amisunderstanding. In the interest of resolution, we have agreed to split the contract. Hibu will cover sixmonths (April 2017 through September 2017) and [redacted] will pay six months (October 2017 –March 2018).We are pleased that we were able to come to a mutual understanding. If you have any additionalquestions, please do not hesitate to contact us at the number below.Sincerely,Heather H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The information provided to you by HIBU is not the entire story.  I contacted them countless times to cancel my account, within days of signing up.  Our website didn't go live as planned.  We were without a website for several days.Beginning September 25, 2014 at 5:29 pm, I started contacting them about the problems with my site.  On September 26, 2014 at 1:12pm I reached out again, trying to get the changes made.  When the site went live in October (after several days of no site at all), it was incorrect.  The site never got fixed, so I should receive a full refund of $599 for it.  Beginning October 23, 2014, I began receiving monthly bank drafts of miscellaneous amounts (That one was $108.22).  I'm told they're for the search program, which I never received any business from, as I was guaranteed.  I told my rep I no longer wanted to continue with the services, as I was promised things that I never received.After weeks of not getting in contact with me, my rep emailed me 11/4/14 at 11:28am stating she's had medical problems and hasn't been available.By December 1, 2014, nothing had been accomplished/changed on my site or search, so I began researching options outside of HIBU.  On December 2, 2014 at 4:04pm, I sent an email requesting a copy of my signed contract because I was continuing to have misc. amounts of money withdrawn from my bank account.  I received no response.The total refund I've requested is $2,408.02, $599 for the site and $1809.02 for the total miscellaneous bank drafts made.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
The response is negligent at best.  [redacted] has not done anything to resolve this issue.Regards,[redacted]

[redacted]
[redacted]
[redacted]
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[redacted]
This letter is being sent in response to the rejected reply received on 6/10/2015 concerning the advertising bill [redacted] received. 
A bill was generated on May 17th indicating you owed hibu $12.62.  On May 20th our collection representative noticed this balance was made up of late charges and billing charges and removed from your balance.  As of today, your account is paid in full. 
I do apologize to [redacted] for the inconvenience. 
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [redacted]

12/1/14
face="Calibri">[redacted]Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]          
           [redacted]
           [redacted]
           Telephone #: ###-###-####
           Account #: [redacted]           hibu Product: premium website/ [redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 11/18/2014 concerning the website [redacted] had with hibu. 
I’ve spoken with [redacted] and resolved the concern.  We’ve agreed that hibu will refund the amount he’s paid, $213.93.  [redacted] has been advised our refunds do take 2-4 weeks to be received.   
I do apologize to [redacted] for the inconvenience this has caused him.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

Dear [redacted]:
This will confirm receipt of the customer
letter dated November 2, 2016 regarding the advertising concern for [redacted]
[redacted], Account Name: [redacted] Contracting, Account Number: [redacted], Revdex.com
complaint [redacted]. 
We have adjusted in
full the billing that has occurred...

on the account to date and a refund in the
amount of $568.16 has been credited back to his banking account.   We are working with Mr. [redacted] to resolve all
of his concerns and a final resolution will be provided.
 
Sincerely,
Kris G[redacted]
Executive Services Specialist
###-###-####-3276

Dear [redacted]:
 
This letter will confirm receipt of your letter dated June 21, 2015 regarding the hibu advertising for [redacted] of [redacted]’s. 
 
Our records indicate that **. [redacted] purchased a Silver website on December 12, 2014 for $99.99 per month.  The site was...

completed on January 6, 2015 and began to bill.  **. [redacted] already had a Premium website that continued to bill at $19.99 per month.  The Premium website billing overlapped two months with the Silver website billing.  The Premium website was cancelled and we processed a credit for $39.98 on February 19, 2015 for the overlap.  We received an email on March 27, 2015 from **. [redacted] requesting cancellation of the Silver website.  The cancellation was processed on April 6, 2015.  We refunded the $36.66 prorated credit generated by the cancellation back to the customer’s account.  We also issued a goodwill adjustment of $99.99 for the last month that the Silver website billed. 
 
**. [redacted] signed a contract for advertising in the 2015 Issue of the Grand Junction, CO Yellowbook.  **. [redacted] was not in the book in the 2013 issue and had free advertising in the 2014 issue.  Since he had not had paid advertising for two years, a $200 deposit was required for the 2015 issue.  Our Sales Representative, Adam H[redacted], advised **. [redacted] by email and phone that a deposit was required.  We never received the deposit. 
 
I spoke with **. [redacted] about the matter.  We have agreed to refund $168.44 and will give him a NET Silver Placement ad on Yellowbook.com for one year at no charge.
 
We apologize to **. [redacted] that he was dissatisfied with our service and that he felt the need to contact your office.  We hope **. [redacted] accepts our apology in good faith and that we can continue to do business together.
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
###-###-####

From: daniel rosario <[redacted]@gmail.com>Date: Sun, Dec 17, 2017 at 11:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Thank you for help they relesed my website [redacted]

Dear [redacted]:This email confirms receipt of complaint ID 12591022 filed by customer [redacted] of Café JoeUSA. We have reached out to the sales representative who states that she did not state that it was a30-day free trial. She stated that the offer was for the first month free. The contract is for a total of sixmonths. We have reviewed the recorded authorization and this was stated on the call. We haveprocessed a credit to the account and a refund has been issued for the first month. A request for earlycancellation was submitted and approved and the contract has been cancelled. Since the earlycancellation was approved, we will also refund the additional payment that was processed.We received notification that our response to the customer was rejected. However, this is our firstresponse. The only other contact that was sent was an update advising that we were still reviewing theaccount. We were waiting for a confirmation that the early cancellation had been approved. If there areany additional questions, please let us know.Thanks,Heather H[redacted]Executive Services SpecialistHibu Investigations and Resolutions[redacted]

October 5, 2017Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have spoken with [redacted] regarding the matter and we have agreed to the early cancellation of her Search campaign. As of the date of this...

letter, the cancellation has been processed. We apologize for any inconvenience [redacted] has experienced. If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,[redacted] HExecutive Services Specialist Hibu Investigations and Resolutions

May 5, 2015Dear [redacted]:
This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted]. We have reviewed the account and find that there is no basis to refund the payments that were made before the website was...

cancelled. There were multiple changes submitted for the website and these were processed. We have given the customer a refund as one month as a courtesy. We do not feel that any additional adjustments on the account are warranted. If you have any questions, please contact us at the number below.Sincerely,
Heather H
Executive Services Specialist

May 1, 2017Dear [redacted]:This correspondence confirms receipt of complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and the customer’s issue is with [redacted] which is one of their three products. On the customer’s listings on various search engines, they are...

listed under Pain Management, Pain Clinic Pain Control and/or Chronic Pain Management. Changes have been submitted by the [redacted] Support team to the various search engines to remove this information. We understand that the customer is upset, however the time frame is different for each search engine and we do not have any control over how long it takes for the changes to be updated.As for the billing issue, the customer’s normal monthly billing will be $79.99. However, the first invoice contains prorated charges. The breakdown is as follows:$25.67 for the [redacted] product which covers 3/22/2017 - 4/17/2017 $20.84 for the Hibu Reviews which covers 3/27/2017 - 4-17-2017 $12.60 for the Mobile Boost which covers 3/29/2017 - 4/17/2017These charges are added to the first month's charges of $79.99 which covers 4/17/2017 - 5/16/2017 and brings the total to $139.10. The first invoice is the only one that contains the additional charges. As a courtesy, we have offered to waive the first invoice. Additionally, we have offered to waive the portion of the billing associated with the [redacted] product for two months while we wait for the changes to be completed. We have not received a response to the offer which has been sent via email three times.The customer has requested cancellation however they are not yet eligible and there are no errors with the other two products on the account. If the customer decides to accept the offer, we can still process the credit to the account. Please advise if you have any additional questions or concerns please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist

9/11/14
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]         
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: SR # 1-5[redacted] and Non-rev # [redacted]           hibu Product: [redacted]/15
Dear [redacted]:
This letter is being sent in response to the correspondence received on 8/29/2014 concerning [redacted]’s personal phone number and address publishing in the phonebook.  
I’ve spoken with [redacted] and advised this listing was received by one of our outside vendors.  I’ve also advised [redacted] that I’ve submitted requests to have this number and address not be published in the future in both our print directories and online. 
I do apologize to [redacted] for the inconvenience this has caused her, but I am glad we were able to resolve her concerns.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

9/22/14
face="Calibri">[redacted]   Revdex.com of Metro Washington DC and Eastern Pennsylvania  1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]          
           [redacted]
           [redacted]
 
           Telephone #: ###-###-####
           Account #: *- [redacted]           hibu Product: [redacted]
Dear [redacted]:
This letter is being sent in response to the correspondence received on 9/18/2014 concerning the program [redacted] purchased with hibu. 
I’ve spoken with [redacted] and resolved the concerns.  We’ve agreed that hibu will adjust the remaining contract balance of $256.00.  There appears to have been a miscommunication in what was sold and what [redacted] thought she had purchased. 
I do apologize to [redacted] for the inconvenience this has caused her.
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

Dear [redacted]:
This letter will confirm receipt of your letter dated March 24, 2016 regarding the advertising concern for [redacted].
 
We have checked our records for the missing payments that [redacted] references.  Check# [redacted] for $631.02 posted to [redacted] account on March...

22, 2016.  However, we have no record of receiving Check# [redacted] for $600 sent in January.
 
I spoke with [redacted] about the matter.  She states she called and spoke with Online Bill Pay Service today, who confirmed that Check# [redacted] has not cleared.  [redacted]’ hibu account is current.  She requested Online Bill Pay to redeposit the money to her bank account and will request payment for the current charges for hibu when due.
 
We apologize to [redacted] for any inconvenience she may have experienced.  We hope [redacted] accepts our apology in good faith and that we may continue to do business together. 
 
 
Sincerely,
 
 
Claudia B[redacted]
Executive Services Specialist
[redacted] x[redacted]

2/18/2016
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak St Scranton, PA 18508 RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]...

**
           [redacted]
           Lawrence Township, NJ [redacted]
 
           Telephone #: ###-###-####      
           hibu Product: Mercer County/16 [redacted] and Lower Bucks Co/16 [redacted]          
                                        ...⇄      Dear [redacted]:
This letter is being sent in response to your correspondence dated 2/9/2016 concerning the contract on file for [redacted]. 
The contract in question was signed on July 15th, 2015.   [redacted] did request to cancel prior to signing the contract, the cancellation request was made on June 26th, 2015.  As the contract was signed after the cancellation request, the contract does supersede any request to cancel. The signatures on the contract in question were reviewed and have been determined to be the signature of [redacted].  On the conference call between our sales representative Karen, our sales manager Jeff, [redacted], [redacted], and myself, [redacted] did state he was in the office the day the contract signed, however the office was closed. 
In attempt to resolve the concern hibu did offer to split the cost of the contract with the customer, 50%- $68.00/month, $816.00/annual.  This offer was denied by [redacted] and [redacted]. 
I do apologize we could not come to a resolution, but unfortunately hibu cannot adjust 100% of the contract.  hibu does find this to be a valid contract. 
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I offered Ms. Cortney H[redacted] an immediate payment of a couple of months which I thought was fair and plenty of time to take my ad out of their system.  She declined.  I asked if the conversation was being recorded and she said it was so there is proof of her declining my payment which I was willing to make with her right over the phone.  As I explained to her I can not afford that monthly payment anymore.  It's just not right that there is no cancelation policy.  When I looked online at their reviews there were so very many that it made me feel like I have been scammed by this business.  
Regards,
[redacted]

9/22/15
[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania [redacted] Scranton, PA [redacted] RE:     Revdex.com Number: [redacted]
           [redacted]/ [redacted]...

[redacted]
           PO Box [redacted]
           Mountain City, GA [redacted]
 
           Telephone #: ###-###-####     
           hibu Product: [redacted]/15 [redacted]      
                                        ...⇄ Dear [redacted]: This letter is being sent in response to your correspondence dated 9/2/2015 concerning the advertising bill received by [redacted]. 
I’ve attempted to contact [redacted] four times.  I called ###-###-#### and left voicemails to call me back at ###-###-#### on 9/14/2015, 9/16/2015, 9/17/2015, and 9/21/2015.  I did receive a voicemail from [redacted] on 9/21/2015, but we have not been able to speak.  I do need to speak with [redacted] to discuss the concern in detail.  I look forward to speaking with [redacted] at his earliest convenience. 
Thank you,
Cortney H[redacted]hibu Customer Service###-###-####Email: [email protected]

Dear [redacted]:
face="Calibri">This will confirm receipt of the customer letter dated February 28, 2014 regarding the advertising concern for [redacted], [redacted].
We have attempted several times without success to contact **. [redacted] to review his hibu advertising discrepancy, which was first brought to our attention on February 28, 2014.
We have made the following unsuccessful attempts to contact him via telephone:
~~ 3/4/14, # called ###-###-####, status voice message left
~~3/5/14, # called ###-###-####, status voice message left ~~ 3/6/14, # called ###-###-####, status voice message left
It is our goal to resolve this inquiry in a timely manner, so we ask that **. [redacted] contact our Customer Service Department at ###-###-#### within the next 3 business days. We can be reached Monday through Friday from 8:00 a.m. to 8:00 p.m.
If we do not hear from him, we can only assume the inquiry is no longer of concern to him, and close the investigation.
Sincerely,
[redacted]
Executive Services Specialist
###-###-#### x [redacted]