Hibu, Inc

Review: My (Business) name is [redacted].... and a registered and fully insured NJ Business owner.

when I came into NJ, I contacted "Yellow Book" and informed them of this.. when I spoke to them (on October 11, 2013)

they informed me that I just missed the free Business listing in there book. I was also informed that its just a simple one or two liner

with the Business name, a small quotation and the phone number...

Yellow book said : we will make sure its in the very next issue to be released (mid 2014)

since my first contact w/them, they have called me at least 3 times... confirming that yes, its just a simple listing, THAT THE FREE LISTING WILL HAPPEN

and yes I'm aware of it,, and yes, this is all I can afford.

Yellow Book.. called me yesterday (August 7th 2014) ....

this time Im told: well we sometimes do not put in the free listings...we cant Guarantee this BUT TO GUARANTEE IT....

you should purchase something that makes a larger impact..

so now, im quite upset... and very concerned that the free listing (as a Registered NJ Business) might NOT be placed in there book..

even tho its a small ad, it'll have the potential to get some events...

now.. because of this.. I have the potential of loosing money...

hence this complaint....

at present time... I have no clue if or if not there might or might not be a listing (free listing) in the book.....Desired Settlement: simple.... the Business listed in the Yellow Book's (yellow section)

either a/the free listing or something better, simply because they went back on there word/promise for the listing...

if they decide (because of this complaint) to "actually" put the free listing in..

this is what I want to say:

[redacted].................... [redacted]

"A Professional Mobile DJ"

if because of this complaint "we" (you) get Yellow Book to do better..

I would like to be contacted at home M~ Thursday after 7pm

(at the [redacted] number)

thank you, in advance for any assistance you can offer/do

Business

Response:

August 12, 2014Dear [redacted]:This letter confirms receipt of Complaint ID filed by [redacted]. We have reviewed our free listings and find that there is one on our website www.yellowbook.com under the heading of Disc Jockeys. [redacted] did not state in his complaint which directory he requested that his listings appear in. There are two directories that serve the zip code [redacted] which is the zip code listed in the complaint. They are [redacted] County, NJ and [redacted] County, NJ. We have forwarded [redacted]’s information to the listings group so that it can be added to the next printing of both directories. [redacted] County, NJ [redacted] will publish again in July 2015 and [redacted] County, NJ 2015 will publish again in March 2015.As for [redacted] being advised that free listings are not guaranteed, this is correct. While we welcome the free listings, we are an advertising company and paid advertising takes precedence. We apologize if there was any confusion. If you have any questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] Business Name) [redacted]

08.16.2014... I did receive a letter on Aug 11th.. stating that someone would get back to me in 3 days...... so far. 8 days.. and no response!!!!

Business

Response:

Dear [redacted]:

Review: We were sold a lead program for on line and in the phone book for NEW customers. I was told all phone calls would be recorded and that we would only have to pay for NEW leads . I asked "what about exiting clients? " We were told "oh no you only pay for NEW clients." Well we received a statement for $630.00 today. Only three were new customers out of 18 calls. I know this because I listen to every phone call. The five hang ups they did give us credit for. I was informed that we must pay for All phone calls coming in weather they are new clients or existing clients. I informed them that this was not what we signed up for. We would never sign up for a service like this. It is not a service we are in need of since we already have a web sight for clients to find us. Monthly statements like these could bankrupt a small company like ours. This is the biggest bait and switch I have ever seen.Desired Settlement: Since contract was signed under false pretense, we would like to render the contract null and void.

Business

Response:

Dear [redacted]:

Review: We have called twice to cancel our monthly contract with Hibu/Yellow. The customer service representative said the contract was cancelled and we wouldn't not get further changes and a new charge appears to our credit card yesterday.

We do no want to sit on hold for a half hour and get passed around to 5 different people like the last phone call.Desired Settlement: Cancel the month charge to our credit card and cancel the contract as agreed upon. Refund the new charge dated 6/18/14 for $21.19.

Business

Response:

Dear [redacted]:

Review: Yellowbook continues to list our company as an employment agency, when we are actually a book publisher. This has gone on for years. We have complained to Yellowbook and also to Revdex.com. Despite Yellowbook's promises to fix the problem, it continues to persist, which leads to numerous phone calls and emails from jobseekers. Yellowbook does these people and our company an injustice and this needs to stop.Desired Settlement: I would like something in writing from Yellowbook indicating that we will no longer be listed as an employment agency.

Business

Response:

January 29, 2014

Dear [redacted]:

This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] LLC. A review of the complaint finds that there was an incorrect free listing on our website www.yellowbook.com that listed [redacted] as an employment agency. We have processed corrections, to the website and they will be reviewable with the next site refresh which is scheduled for next Monday February 3, 2014. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.

Sincerely,

Review: I September [redacted] from [redacted]) came into my store to offer a spot in a new Magazine they were producing for the town of [redacted]. He offered me me the change to write a article about my store with a picture to run in the December issue. The cost would be $160.00. I asked is that it no other cost and he said yes. Because it was a new Magazine they wanted to get articles in so it was a lower price. He had me sign a paper and I gave him a check for $160. I was suppose to receive the magazine at my store but never seen it. I'm not sure if article ran in December or not. A few weeks ago [redacted] came back in and said there was a mistake on the invoice and I owed another $13.50. Seeing the amount was so small I wrote him a check and didn't question it. Last week (week of May 13th I can't remember the exact date) I received a call from HIBU Account receivable department saying I owed roughly $2000!!! I told them I only had the spot for the month of December but they told be I signed a contract for a year of ads. This week [redacted] the Sales manger came in to ask me what happened. He had the contract I signed for ads for year. I told him what happened when his sales person came in and I trusted him and didn't read the contract because I work working and helping customers at the time and I trusted he was telling me the truth seeing he told me he worked for Yellow Book. In my mind I still think of Yellow book being part of [redacted] so they would be trying to pull a fast one on me. [redacted] said a copy of he contract was emailed to me but I can't find it. I only have a thank for meeting with me email from [redacted] and email from [redacted] who asked for my store logo and the article I wrote to run in the magazine.

I was tricked into signing this contract for something I would have never done. I'm a small business and do not have that amount of money to devote to paper advertising. [redacted] and even [redacted] when he came in used the company name as Yellow Book not [redacted]. I like most people when you hear Yellow Book you thing of the phone company not [redacted] some advertising company so you trust them more then if they represented themselves as [redacted]. I sure this not by plan not and accident to go by Yellow book. I was taken advantage of by the salesman and do not plan on paying this bill.Desired Settlement: Not to pay for year of advertising that I would have never done.

Business

Response:

6/5/13

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1880 John F Kennedy Blvd Suite 1330

Philadelphia, PA 19103

RE: Revdex.com Number: [redacted]

Telephone #: [redacted]

Account #: [redacted]

hibu Product: Magazine-MidAtlantic/[redacted]

Dear Sabrina:

This letter is sent in response to the correspondence received on 5/23/2013 concerning the cost and duration of the contract with hibu.

The contract was signed on 11/29/2012 for $189.00 per month, $2,388.00/annual. I’ve spoken with [redacted] and advised him although he signed a 12 month agreement, I will have the remaining months cancelled. I advised him that he is responsible for what is currently due- $1031.28. [redacted] did not accept out offer. Unfortunately we cannot process any adjustment due to the fact that the contract should have been read before signing. As there is no proof of what was stated at the appointment, we do feel this is a fair resolution. I do apologize that hibu and [redacted] were not able to come to an agreeable resolution.

Thank you,

hibu Customer Service

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My mailing was to be out the end of march still has not gone out and keep getting run around and no return phone calls.

I contracted on 2.13.13 with yellowbook to do a mailing for my company. The mailing was to be out the end of march and it still is not out. I have called several differnet times and keep getting the run around or no return phone calls. The reason this is so important my competitors have been out for a couple weeks. I have talk to [redacted] rep #[redacted] about the issues I have been having and he keeps telling me that it will be out this week. I have ask to talk to his manager and he will not give me the contact number. He has put me in touch with several people at another company that I guess is doing the mailing called hibu but they just give you the run around.Desired Settlement: A full refund of my $7000.00 dollars as this mailer still has not gone out.

Business

Response:

Dear [redacted]:

Review: Called Yellow Book to advertise in (First call was made 10/2012). Was sent to speak with [redacted] over the phone. [redacted] verbally said that I would be able to get into the [redacted] and the [redacted] Directorys for this season. If I chose to do both directorys, I would be given a discount. I asked if the bills would come together, so that I would not be charged a statement fee for each directory each month. She said yes. This was done on her cell phone according to [redacted], and so they can not verify what she said to me. I got the proofs via e-mail and they looked good. I knew that the [redacted] directory delivered first, so when I got a bill for the [redacted] directory only, I called to verify that the ** book had been delivered.(called 3/2013) It was. I asked then to verify that I was in the book since I had not recieved a bill. They said I was not scheduled to be in the book until 1yr later. I have went back and forth between several people at [redacted] regarding this situation.(Final conversation was with [redacted] on 4/2/13) I was told by [redacted] that I would be in both the [redacted] Directory AND the [redacted] Directory. That I would get a disscount for being in BOTH directorys. Both would be on the same billing(how can that be if they are to be 1yr apart?). I am being told that the authorization was for the next directory for next year. My question is why, as a one employee lawn company, would I authorize to advertise in a directory a year away from publication. I need business' to know where I am now!Desired Settlement: I believe that either [redacted] lied to me about getting into this years ** Directory, or she herself was confused. Either way, I was sold on being in both books. I do not feel as though I owe the [redacted] amount. I understand that I agreed to the charges, but under the understanding that I would be in both books. Also, before you tell me that I am not paying for the ** book, only the [redacted] book, I understand that also, but as the bulk of my work comes from [redacted], I could justify business from ** offsetting the [redacted] books fees.

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated April 2, 2013 regarding the advertising concern for [redacted].

During my review I found the customer agreed to purchase advertising in the [redacted] and the [redacted] 2013-2014 print directories. There appears to be a misunderstanding as to which issue year they would appear in for [redacted]. At the time the contract was authorized I found the [redacted] directory had already closed for the 2012-2013 issue year but this product was not on the street. [redacted] 2012-2013 published Nov 2012. It appears the customer was under the impression their business advertising would be listed in the next directory published in this area. Turns out the paid advertising will not be listed in this directory until the next product Nov 2013.

I have had the opportunity to speak with [redacted] and his wife [redacted] It was explained to me the only reason they purchased advertising into [redacted] was due to receiving a discounted rate for purchasing [redacted] indicated he would not have purchased advertising into this product if he knew he would not be listed in the most recent [redacted] directory. [redacted] and [redacted] were seeking an adjustment and requested an adjustment for 1/3 cost of the product. We were able to come to an agreement and [redacted] accepted an adjustment for $14.19/month, $170.28/annually. During this conversation we discussed canceling the program for [redacted] 2013-2014 and it was explained to [redacted] and [redacted] that they would need to submit this request in writing.

We certainly apologize to [redacted] for any inconvenience this may have caused.

Sincerely,

Executive Services Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Was without sales rep for almost 2 months, because she quit or was fired. No one replaced her. they had my wrong email address, tried contacting me with wrong phone number. billed my account and went live with website without my approval. waived my guarantee because they went live. website is not what was promised.Desired Settlement: DesiredSettlementID: Other (requires explanation)

complete refund for money that was taken $600

Business

Response:

Dear [redacted]:

Review: I have explained to an investigator named [redacted] for that company that the advertisement signature on file is not my signature she asked for me to send documents showing my signature for comparison after she sent me some faked signatures on a contract I forwarded 2 pieces of ID for verification and now suddenly she is telling me she has my signature on file not knowing I have the previous one she had sent me at the beginning of every month I get 20 to 30 calls for a limousine service and they are all bogus calls I explained to her about the situation that I never signed for the advertisement that the salesperson I met in july of 2012 downloaded my website without my authorization , at the time I met the salesperson his laptop was not working I did provide him a credit card with the intention but I never heard from him and never signed for him to go on with the advertisement at first he told me it was a 10 cents paper call program next I know hibu is sending me $ 10 per call . I have been complaining to the investigator mentioned her answer was well I investigated it I found 49 bogus calls I give you credit I told her that's not the issue I did not advertise with your company her anwer was why do you pick up the calls when they come in I told her these calls are being made to my cell phone and now they are sending bills every month despite knowing the signature on the contract does not match my signature ,guaranteed 20 calls first 2 weeks of every month and by the 15 I get a call from customers services for past dues bills ms [redacted] now is using ID signatures I sent to her for comparison as signature on file . she once call me and said I did an investigation I found out you advertise on you tube so I will not revoke the phone number assigned to you then my answer to her was the [redacted] is not me and I no longer do the business , this issue is going back to February until present and its causing my blood pressure to go up every time I hear from customers servicesDesired Settlement: a settlement of $5000 for the aggravation , causing my blood pressure to go up , for using my website without authorization , for threatening to report the issue to my credit bureau after explaining the situation to several investigators and investigator [redacted] malingering

Business

Response:

Dear Allison:

This will confirm receipt of the customer letter dated August 16, 2013 regarding the advertising concern for Brunel [redacted], Brunel Limousine.

It is unfortunate we have not been able to come to an agreement with [redacted]. For this account there are 62 directories involved where [redacted] has the pay per call program in each of these directories and each valid call is billing $10. The complaint originally started where [redacted] was indicating that he did not authorize the agreement. After numerous conversations with [redacted] he admitted that he was under the impression each call would bill $0.10 and not $10 as indicated on the agreement. [redacted] then agreed that this was no longer an authorization concern and that it was a misunderstanding of the program purchased and he wanted to move forward disputing the call charges.

As part of the discounted Pay Per Call program it is the customers responsibility to call into our Customer Service Depart to dispute invalid call charges each month. As a courtesy to [redacted] I went back and reviewed all call charges that had occurred November 2012 through April 2013 and in early June I had applied a 1 time adjustment to the account for $490. From this point it was communicated to **. [redacted] what he needed to do to dispute call charges going forward.

From there **. [redacted] started to say he no longer had the limousine business and he was requesting for the program to be disconnected. I then reached out to our Marketing Dept with this request and it was declined because it was found that **. [redacted] has 2 active websites where he is advertising his limo business. [redacted] & [redacted] This was then explained to **. [redacted].

I then continued to get calls from [redacted] but each time I called him back all I would get was his voice mail box. From here I had sales management contact **. [redacted]. I was then informed by sales management that they were in contact with [redacted] and that his story was inconsistent and that he was back to saying he did not authorize the agreement.

At this point the account is in arrears so as of Sept 10, 2013 the account is on the list being sent to our vendor to take down the program. Once taken down there will be no more billing on the account all though it is still the responsibility of **. [redacted] to listen to the calls and dispute those call charges he feels are invalid. As part of this reply I am including the call tracking reports for May 2013, June 2013, July 2013, August 2013. Once **. [redacted] listens to the billable calls and determines which ones he believes are invalid he can call into our Customer Service Dept. to dispute these call charges.

Sincerely,

Executive Services Specialist

###-###-#### x [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response I have in vain explained to ms geho that I never authorized the advertisement and everything I was told by the salesperson was a lie as far as the fees per call she then forwarded me signature on file and I explained to her that it was not my signature I then forwarded my signtures going back to april and supposedly she was doing an everlasting investigation and up until September 10 I received an email from her that she was still doing an investigation and all along im being charged from these bogus calls which have stopped since contacting your office . I had explained to her I am not in the business any more and not related to [redacted] limousine to call the company to find out the true owner and the [redacted] was paid for a whole year and besides your signature on file doesn't match my signature because your salesperson took it upon himself to violate , when asked to speak to the salesperson I was told he no longer works for the company . this is fraudulent on hibu

I have forwarded my signature which I had provided to [redacted] and [redacted] many times and also their contract signature . I was never inconsistent with my stories and ms geho had just refused to just disconnect the number connected to my cell phone even if I don't pick up the phone I get charged because my voicemail is longer than a minute which is how their system set up and after many discussions with ms geho her answer was well the year advertisement is about to be up if you have any problems with calls just call customer service to discuss it , my answer to her these bogus calls are coming to my cellphone and its annoying that I would like it to stop and she told me well I investigated it and I found 47 bogus calls and gave you credit for it and the following month I was getting about 20 calls the first 2 weeks of every month there is no way hibu advertisement was so efficient on line and I believe its a system they set up among their salesperson group to call cause there were missed calls made on my cellpho not knowing I called back those were non working numbers and when I listen to the messages a different number was lefet with no area code

please look into the matter

sincerely

Regards,

Business

Response:

Dear [redacted]:

On 9/3/15 I was contacted by a HIBU Sales Agent. I thought this was a great idea to help bolster my on-line presence. I agreed to the WAVE option at around $30.00 a month. They directed me to delete my facebook page and twitter page so that they could build the page for me. I did. They said that I should receive post cards in the mail within 21 days with a pin code on the card and that I needed to call them and give them the pin code...no cards came. No facebook page was created. No twitter page was created. My business was losing calls and I could not figure out what the deal was. I performed a find my business search and my business was not listed as contracted. I was invoiced for 2 months of services, which I did not receive. I contacted my Sales Agent and said that I would not be paying that invoice, until the services were performed or at least initiated. She said she agreed and sent my complaint to her supervisor thinking they would contact me immediately, they never did! On 11/10/15 I directed that they cancel my services as I would get them from another vendor. That they were no longer authorized to charge my debit card or invoice me for future dates and that past billed services were not performed per contractual obligation and that they should forfeit those charges and clear my account. Today 12/09/15 I received a call declaring I owed around $120.00 for 4 months of services, that I did not receive from this vendor. I spoke with their Customer Account Representative and was told that they could not cancel the account as it can only be canceled within the first 7 days, however, this a a matter of Breach of Contract and should be canceled immediately. It is my opinion that this company is deceptive in nature, offering a service to small businesses in hopes that the owners lack the knowledge of legal complaints or the funding for obtaining a lawyer and then failing to honor their contract. I would avoid them with absolute certainty. Any company dealing with IT Data is usually happy to remedy the contract even to the point of cancelling the contract for a failure to render services, but not HIBU.

Review: My name is [redacted]. I own a hair salon in Harrisburg pa. [redacted] hair salon. The exact adress for my salon is [redacted]. My issue with hibu is a rep,[redacted], stopped in my salon to show me a new magazine that was going to come out the following year about our local town, ([redacted]). Since we had a prior relationship, ( he was my personal trainer at the gym I went to and I used his services for years). I like [redacted]. He tried to sell me advertising for this magazine. I said I thought it looked like a good idea but would have to run it by my cpa first. He said he needed me to sign an agreement that we met and that I may be interested. I was hesitant at first but having a prior friendship with [redacted] I signed a form that he had done his presentation and I would get back to them asap.....He told me that I was not obligated all all by our talk and I could cancel or go through with it. I called him a few days later to inform him my CPA said we could not do any advertising. There is no money! That was in November of 2012. Now I get a bill for$ 2700..00. When calling HIBU they decided to play hardball with me and turned me into their legal department. Of course when I called [redacted] to complain, and remind him of me cancelling any ads, he suddenly couldnt remember it. My billing number from HIBU is Order Number:[redacted]. This whole scam was intentional on the part of my rep to misled me and get me to sign a form saying I may be interested and yet it was an actual contract. No one at that company will help me. All the sudden I need a copy of an email to mike to use my three day right to Recind . Im not an advertiser, there at this date isnt even a [redacted] Magazine. Their first issue isnt even out.

Merchants.... heed my warning, DO NOT DO BUSINESS with HIBU. You will be sorry. They are slippery....shady and will lie to your face. They did me good! Now I have to spend time , energy and money to resolve a big issue with a little paperback supplement. I will not pay a dime. There never was an ad, and there never will be.) If indeed there was a contract and I approved an ad, then where is it? Where is my signature? Why was there no contact at all until now? Seven months, no contact. No ad? No proofs? This is such a scam. [redacted] did get my call and I even emailed to apologize because I felt bad. [redacted] doesnt remember that either. HIBU , you cant have it both ways...You cant tell me I can cancel at any time and then demand a copy of an email stating that. Again, Never do business with HIBU.... you will be sorry. I am.Desired Settlement: I am not paying one penny to resolve an issue that HIBU, and their rep created. I would like HIBU to stop billing me, and never return to my place of business.

Business

Response:

Please see attached hibu's response to complaint ID [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Your sales rep, [redacted] lied to me, plain and simple. I signed a computer pad with no attached contract ( which he explained was just a formality..) I was contacted by by a rep from Hibu today and she told me I should have received a paper contract in the mail. I did not receive any paper contract. [redacted] told me I could cancel at any time. I,m assuming when you work on commission you'll say anything to get a new customer to sign up. Of course HIBU will back up their reps. Paper advertising is a dinosaur in an internet world. If indeed this scenario did play out the way HIBU has interpreted, then may I ask why I was never contacted again? Why was there no ad work? All I got from HIBU was lied to by a rep, and billed for nothing. I did indeed call **. [redacted] and tell him my CPA vetoed this ad for lack of funds. He choose to ignore my call, therfore creating this hassle. It is really hard to run a successful business, I know, I own one myself. HIBU has been on the defensive from the very first time I questioned their bill. It is so sad to think a company would railroad a client like this. Maybe some would fall for this fraudulent billing and fraudulent contract, but I wont! I just wish I would have checked with the Revdex.com to see several hundred complaints before I even considered it. My receptionist is trained to keep salesmen at bay. I talked to [redacted] because we had a prior friendship. I trusted that he wouldnt deceive me. That wont happen again. HIBU you wont be getting one dime from me. The only settlement I want is for HIBU to drop this billing scam.

Regards,

Business

Response:

Please find attached, hibu's responde to the customer's rebuttal.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I.m sorry for you loss (of income) but I will not be railroaded into paying for a service that has yet to occur, or that is flat out fraudulent. I would never advertise in a local paper. I'm all about internet marketing. Moving a signature to suit your contract is illegal .I will not be using your services.Therefore I will not be paying this bill. Lets see what the attorney general has to say abut it. I have a claim pending with them as well.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Again....[redacted], I did not know your rep **. [redacted] was leading me down the primrose path. He lied plain and simple. He said, and I quote, This is not a contract , your just signing my tablet to show that I did indeed complete a presentation on advertising. He never said, [redacted] I need to advise you this is a binding contract. You will need to provide in writing a three day right to rescind. That;s faulty advertising. Misrepresentation, and according to the Pennsylvania Attorney Generals office ,Fraud!

I would never sign anything without my cpa,business manager and attorney viewing it first. Do you really think im that stupid to sign a contract in between two haircuts waiting ? This was done in 5 minutes in my salon waiting room. My receptionist [redacted] was present and will back up this misrepresentation. This is going no where fast. Im tired of all **. [redacted] accusations that I knew It was a business contract. I never would use HIBU services nor will I . You see **. [redacted], your company already tried to debit money from my business checking account. I took my bank many emails stating I did not want your services. After they reviewed the emails they agreed to reverse my funds and sent the info to corporate. Funny thing is they said they get these reversals for HIBU all the time. See** im not the only one who finds your company shady. As far as this Revdex.com response, I am saying ,

I reject HIBU automated responce from [redacted]. I will not be advertising, nor will I pay you any money for fraudulent contracts and billing. I will not be bullied !!!

Regards,

Review: We had two people come to our location and place a door hanger ad on the door that has a no solicitation sign on it. This company does not have permission to be on my property and will proceed to call the appropriate authority to resolve this issue.Desired Settlement: Don't leave any items in my mail box or on my door.

Business

Response:

Dear [redacted]:

Review: Since the fall of 2011 I have received phone calls to my home phone number from individuals in search of a taxi. I do not have a taxi service. My son had a taxi service years ago but our home phone number was NEVER the number for the taxi service. I receive phone calls at all times of the day including the wee hours of the morning. I no longer answer my phone unless my caller ID indicates that it is from somebody that I know. The fact that we get so many phone calls from people looking for a taxi has caused a lot of stress. I have had to deal with difficult people who are unhappy that they cannot get a taxi because as far as they're concerned I run a taxi service because the phone book says I do. I have older parents that are not in the best of health and every time the phone rings after midnight (and it rings alot) I have to jump out of bed to answer and then I lay in bed afterward with my heart racing and can't get back to sleep. This is not good for my health. I never asked [redacted] to publish my phone number and I certainly never authorized them to do so. My phone number has been published in thousands of phone books and delivered throughout the county. Unlike the web, my phone number cannot be easily erased from a physical book and I fear that I will be getting phone calls for years to come.Desired Settlement: For at least 18 months now I have received phone calls at the average rate of 3 calls per week with some weeks garnering many more calls. I want compensation in the form of money. I want $50 for each phone call. I have estimated that I have received at least 234 phone calls in the past 18 months and in the next 6 months I will most likely receive another 78; $50 per call would be $15,600. Of course I would also like my home phone number and address removed from future phone books. I am listed in the yellow pages of the [redacted] book for 2012-13 and was listed in the book for 2011-12 as [redacted] I would also like an apology.

Business

Response:

Dear [redacted]

This letter will confirm receipt of your letter dated March 25, 2013 regarding the directory advertising concern for [redacted].

Our free listings databases come from various sources which include the local Telephone Company and web scraping. Our records indicate that the listing in question was received from a vendor. In addition, we found results in a [redacted] search for [redacted] which list [redacted]s residential number. We have added the listing to our Do Not Publish List to prevent it from appearing in future publications.

I spoke with [redacted] about the matter. We are offering to put an auto attendant on the phone line which will divert the calls for [redacted] from [redacted]’s phone. She requested that I send the information by email.

We apologize to [redacted] for any inconvenience this listing may have caused and that she felt the need to contact the Revdex.com.

Sincerely,

Executive Services Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I signed a contract with Hibu for phone book advertising in the [redacted], VA phone book. The contract was for a full page ad. When I signed the contract a gave the representative a proof of the ad I wanted to be published. I then received an ad proof in the mail 2 weeks later from the Hibu ad proof department. The proof was not what I gave the rep. I signed the proof and stated that it was not the correct ad. I never received another proof. The phone book came out 6 weeks later with the wrong ad. I contacted Hibu to tell them what happened they started an investigation and determined that it was there fault for not printing the correct ad. They then sent me an email stating they would take off 30% from the contracted price of the ad. I responded by telling them that was not an adequate reduction. I never heard back from them after that. I have since been sent collection notices on the account. I called them again and they sent me another offer of 40% reduction. This was still not a fair offer. I have been working on a solution for this Since March. I need this situation resolved and negotiating with Hibu is not working.

Product_Or_Service: full page phone book ad

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Hibu to give me the respect of being their client and handle this issue more professionally and not insult me with 30% reduction, since they admitted they did not handle my advertising correctly. They have drug this out and all I have gotten is their collections department calling my business line and wasting my receptionist time.

Business

Response:

10/31/2014

Review: The [redacted] is our small business. The local hibu Sales Person told us that we could cancel the advertisement if we are not completely satisfied. Originally we were very happy to work with a local Rep. She said she would stop by our shop often to check on our advertisement needs. But this never happened. We have attempted to cancel the advertisement and we were told by hibu to refer to our contract, that we can not cancel we did not receive a copy of the contract in our packet. The sales person is no longer employed there and we are not happy with this business page advertisement or with the local customer service. The new Sales Rep has not contacted us at all. We want to cancel advertisement with hibu.

Product_Or_Service: Avertising

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cancel advertisement with hibu.

Business

Response:

Please find attached, hibu's response to Complaint ID [redacted]

Review: I was contacted by a company representative in Dec 2011 for advertising services. I was quoted a price of 300.00 as the total price for a group of services. I was asked to sign for the services to be charged to my credit card. This was done on a tablet. I later found out that the 300.00 was a deposit for the services and that I owe 129.00 per month, and that I had signed what came to be an agreement on a 10 page contract. I was sent a copy of the contract for the first time in August 2, 2012. This is both deceptive and misleading and fraudulent. I have since been sent to collections for a charge that I had no notice of. I am requesting that yellowbook reverse any of these charges. I would have never received the services if the true price was not concealed.Desired Settlement: Stop any collection services for this matter.

Business

Response:

Dear [redacted]:

Review: In fall of 2012 my company signed a contract with Yellow book/Hibu for mail outs that were suppose to be mailed out to the community on behalf of our company; the representative was new and informed us that the program was new and she was unsure of how it would eventually work out. There was to be a total of 3 separate mail outs in Aug, Sep and Oct. for whatever reason the mail outs didn't supposedly start until Sept. which was then suppose to make it Sept, Oct, and Nov. In the contract signed we were to have 3 withdrawals from out account at a specific date of each month. The first month (Sept) came out as expected on the 1st day of the month. In Oct we were charged double what was agreed. In Nov the overcharge was credited back to our account to turn around in Dec and have two payments taken from our account at the beginning and ending of the month. I tried to contact the rep we signed the contract with on several occasions and never got a return phone call back from her. I have done my own research here locally and have yet to find evidence of any mail outs being produced or mailed. In Feb. and March & April of this year (2013) I was again charged by this company and have no idea as to why! I am a small business owner and under a different circumstance would have closed my account but can not do this for fear of messing up legitimate transactions that are scheduled to come out monthly. I have again tried to contact someone about this and have yet to receive a email, text or phone call back. What I find funny is that when they were trying to get me to sign up for this scam they hounded me everyday nonstop! Now I cant get a simple return phone call to explain why the extra charges or where these supposed mail outs were mailed to??? I did business with Yellow Book about 5 years ago and was scammed in a similar way but in the phone book. I vowed never to do business with them again however, 5 years had passed it was a new rep and I trusted my business partners judgment. Well shame on me!! It will never ever happen again and I will be sure to let all of my local business owner friends locally and worldwide to never do business with this company!Desired Settlement: We want a full refund of all monies taken from our company to a tune of $2700. We will accept no less because services were not rendered and because of the lack of care and concern for their customers.

Business

Response:

Dear [redacted]:

Review: I advertised in the Yellowbook in 2011. They assigned me a phone number that was a tracking number and not my phone number to allow them to show me how much traffic I was receiving from their ad. I received very little information from the ad and the tracking number and opted to not advertise in the next year. I confirmed that my contract was up and my bill paid in full as of 9/20/2012. They had called to renew my contract and I refused and finally had to tell them to stop harassing me. They then showed up at my business and talked me into renewing a small ad, and I agreed as long as they took the tracking number off as the number is not a local number at all and as I'm a new business local people won't recognize it and think I am not located in the [redacted] area. They agreed "[redacted]" and "[redacted]".

Then I began receiving Proof's from the company with the tracking phone number on it - I refused and wrote on every proof with a large "NO". Not once did I place my signature on a proof authorizing the ad. I had not received any information from them aside from the proof's (approximately 4 I refused and sent back). They finally called and let me know that they were finally able to remove the number and wanted me to sign a new contract. By this time I am once again unimpressed with their business ethics and refuse. They argue that I signed a contract. I argue that they misrepresented the contract and had ample time (since October) to rectify the ad and they did not. They have recently sent me a new contract WITHOUT A PROOF and expect me to sign which I refuse!!

They also claim that they have sent me e-mails which I have not received, because they had my address incorrect. I do know that when I send an e-mail that is not good I receive a [redacted] failure notice!!Desired Settlement: I wish them to stop contacting me. I also do not want to advertise in their book and will not pay for a service that I did not agree to.

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated February 26, 2013 regarding the advertising concern for [redacted].

As a result of your letter I have worked internally with the book closer assigned to the [redacted] 2014 directory and I was able to have the tracking number removed from the program which will publish in the upcoming [redacted] 2014 directory that comes out the end of April 2013. I have had the tracking number replaced with the local destination number for this business ([redacted].

My system indicates that revised proofs were dispatched to the customer March 11, 2013. In review of the revised proofs I have found the corrections have been made to the phone number as indicated above.

We apologize to [redacted] for any inconvenience this error may have caused.

Sincerely,

Executive Services Specialist

Review: I was promised services from the sales rep that were not given to me. After months of calling and complaining the company had given me a credit on my account but would not let me cancel or refund my money even though the services that were promised to me where not provided. Several months ago I had called again to complain that the services were still not being provided to me and I wanted to cancel my service. I was told by HIBU that I was in a year long contract and that even though they were not providing me with service my sales person had promised I still couldn't cancel my contract early. HIBU then told me that they would issue me a credit on my acct that would cover any balance owed to finish out my year long contract. I received an email in September stating within 10 business days HIBU would be doing their automatic withdraw from my bank account. I put a stop payment on HIBU for my account at this time and then called the company again to complain. I was then told by a supervisor she was cancelling my contract early and I would not be billed again. I just received a paper bill in the mail for last month with a late fee attached. My service was cancelled as of last month and I was told I would not owe anymore money on my account.Desired Settlement: I would like a letter from HIBU stating the confirmation of my cancellation and a balance on my account of zero like was promised to me.

Business

Response:

10/17/2014

Review: I had been advertising my business in Yellowbook which is now Hibu, Inc. The sales person Steve R[redacted] had made several attempts for me to renew my contract which ended July 1, 2014. I never had talked with him about renewing nor the interest in it. I sent him an email on 4/9/14 informing him that I am not renewing my contract for advertising with Yellowbook. In Aug. I received another bill for $134.00. I called their billing number and told them that my contract was over and I should not be billed. I was told by the Customer Service person (Cath) that I had to pay this. I informed her I was not going to since they had no contract with me anymore. This week I received a past due notice. I sent another copy of the email to Steve and a letter explaining this for the second time. Since the beginning of Aug. to now, I have left 2 messages for Steve to call me and have sent 3 emails. He has never responded.Desired Settlement: That my account be credited and closed as I had informed Steve R[redacted] and the Customer Service person at Hibu, Inc.

Business

Response:

September 10, 2014Dear [redacted]:This letter confirms receipt of Complaint ID: [redacted] filed by customer [redacted] of [redacted] We have reviewed the complaint and contacted the sales representative concerning the email sent on April 9, 2014. He has confirmed receipt of [redacted]’s email advising that she did not wish to renew the advertising. Unfortunately, the email was not forwarded to the appropriate department so that the internet advertising could be cancelled and prevented from auto-renewing. In light of this, we will adjust the current balance of $134.00 and cancel the internet advertising.We apologize to [redacted] for any inconvenience she has experienced. If you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions