Hibu, Inc

Review: October 9, 2012

someone called our office and spoke to our Marketing Manager [redacted] believed that they were with our local yellow pages and needed to verify our information such as our business name address and contact information. This was done on a recording.

February 5, 2014

Someone called our office and said that we owed for this service, that we are still not sure what it was, they sent us the attached contract. [redacted] spoke to them and asked what was owed, she was told $222.29, [redacted] said she would go over the information that was just given to her and make a determination.

February 6, 2014

I called to ask for invoices, and was told that no we owed $840. but we could pay $829. I asked them why it took two years to contact us and why we had not received any invoices during that time?

I read the contract which contains no signature no address or contact information for Yellowbook. This is a 10 page contract how can a 30 second recording be a legal agreement to all of this? I dispute that [redacted] or any person in our company agreed to pay this company any amount of money.Desired Settlement: acknowledment that we owe them nothing.

Business

Response:

2/12/2014

Review: There are many of the previous complaints I could check off. I own my own therapeutic massage business and met with an advertising sales rep in April who tried selling me ad space for a new community publication. First issue was to run in September. A chiropractic friend of mine and myself have been in the process of putting together a new [redacted] program and were excited about the POSSIBLITY of the prospect of kicking things off with an ad in this new publication. I repeatedly told this rep, [redacted], that I WAS NOT READY TO MAKE A DECISION. Foolishly, at that meeting, I signed a paper and provided credit card info, with the ASSURANCE of [redacted] that I could cancel at any time through the end of July. I had received the proofs, but never signed off on them. In July, things were not coming together as quickly as we had hoped for the new program, due to my friend needing to check with the Chiropractic board about the legalities of a slogan/tag line we wanted to use, and I called [redacted] and told him not to run the ad, and thanked him, telling him that hopefully we would talk again when things were ready. The one and only time I heard from him was for him to tell me it was too late to cancel the ad, and the only thing he could do was "send it up the chain" and see if anything could be done. This was on July 24th. To this day, after repeated calls and emails, I have not heard from him. Not only did he allow the first ad to run, but all 3 months that he coerced me into signing for. Finally I left a message stating that I would be stopping payment on the third and final payment, (to which he did not respond), and due to a bank error, the third and final payment went through anyway, leaving me NO leverage. I then called the main number to HIBU and asked for the person that [redacted] answers to, who is supposedly [redacted]. She assured me that she would get to the bottom of it and they did not want customers feeling the way I did, and she would "make it right." Surprise, surprise, she didn't answer my calls for over a week, and when I finally called the main office again and reached her there instead of her cell number she gave me, she said she was leaving for vacation the following week and wanted this all wrapped up before she left. Ahe would get back to me before Wednesday the 23rd when she was leaving, but JUST IN CASE she didn't (which she didn't) she gave me yet another manager's name and contact info. I am getting the same run around with this man, [redacted]. He finally told me they were willing to refund $198 (???) but "guessed that I would not be happy with that??" That was Monday or Tuesday and no word back from him since I told him I wanted a full refund. I have been dealing with this since July 24th.Desired Settlement: I want a full refund in the amount of $1317

Business

Response:

11/20/13

Review: Sales rep. sold us advertising that was a website(which was all I wanted) ,but told us the only way to get it was to purchase book ads in the cities we wanted the website to appear. (Dec.-2012) . He said he would revise our site to include 5 photos & up to 2000 words. Feb-2013 we finally got him to tell us where to send them. We E-mailed them & heard nothing back. May-2013 I checked site-no pictures,called (###-###-####). Was told he Quit -would have someone call -no call back. Called 10 days later was told [redacted] hadn't quit & he would call. Later he claimmed didnt get photos, first we were told that. I cleared them from camera in April, now we can't even get them redone. We stopped paying our billings 6-24-13 is when they told us this. They still don't have our pictures on properly & the site doesn't come up in any PET SHOP locations. Example-[redacted] IA, [redacted],[redacted] like I was told it would. They say since the web site is actually a freebe when we buy the book ads they owe us nothing.They offered $70 credit to help (wepay &180 monthly). NO WAY. We would not have purchased the book ads at all. Everyone uses internet to find us & I told the rep that when we purchased the ad package.Desired Settlement: I believe we did not get the only part of an advertising pkg we wanted(the website). I shouldn't have to pay for something I didn't want (the book ads). The contracts I signed are based on an agreement we got everything promised. We didn't get anything of value to us and they know that. We should get all our money back.Please look up the web site- [redacted] &/or search pet shops in [redacted] IA area.You can see the mess of a job they have & haven't done.They just won't do anything to make it right.

Business

Response:

Dear Allison:

Review: Yellow Book USA sales people sold me an ad for advertisiing and promissed that it would help my business, they flat lied to my face. In rerturn is was like having a second house note. Thus in return all I had from their advertisements were people from the projects calling and price shopping Bad business if you ask me. Bettter advertisment is word of mouth and reputation of you business. They have not only taken me to court to garnish an extrodinary amount of money, but they have also done this to someone else that I know of and the bank has told me that they have garnished many peoples accounts. Needless to say I was charged over seven hundred dollars per month and advertisement with Yellow Book USA did not fullfill their promise, this was the biggest waste of money. They took me to court for the max amount of $9,999.00 I feel that I have paid them way more than what it was worth for the advertisement that was provided.Desired Settlement: Yellow Book USA to drop the garnishment and go away, and leave me be.

Business

Response:

Dear [redacted]:

Review: Account number [redacted]. I bought this advertizing package almost 2 years ago. the total cost to advertize in all three phone books was 3,888. that would be [redacted] and [redacted]. From day one I have asked to pay the whole thing in full and save 3% or appox $116. I have been trying for a while and been strung along and nothing happens. I am ready to pay off the remaining balance now, but want the whole 116 in saving I would have gotten if they would have let me pay the whole thing in full like I wanted.Desired Settlement: let me pay off the remaining balance now, but want the whole 116 in saving I would have gotten if they would have let me pay the whole thing in full like I wanted. also a phone call from someone with authority to sell me the websites when advertizing is complete.

Business

Response:

Please find attached [redacted]'s response to complaint ID [redacted]. Thanks.

Review: Yellowbook, Inc. publishes a telephone/advertising directory. We do not subscribe to any services from this company, and do not request the publication. They dump multiple copies at our address, and will not come and pick up the unwanted copies when we have contacted them. These publications litter our property, and we are forced to take them to a recycle facility on our own time, since we do not believe in filling the landfills with such materials.Desired Settlement: 1) They should not dump publications without first verifying that the resident or business wants them. 2) If requested, they should come and pick up unwanted copies.

Business

Response:

Dear [redacted]

Review: I signed up for a six month advertising starting January 15th 2014 to June 15th 2014, company billed me for July 2014 and I have been trying to get my refund since then. They claim I did not pay for April 2014 I have proof they billed my account on April 29th for $415.Desired Settlement: I want a full refund for $415 for July

Business

Response:

August 27, 2014Dear [redacted]:This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of Heavenly Flowers Too. A review of the account shows that an additional payment was processed April 2014 and the payment was reversed on 5.2.2014. We requested that [redacted] check her statements. She has responded that the bank confirmed that the credit was made back to her account. If there are any other questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Review: We signed a contract with HIBU/Yellowbook/YP Tel Inc. on December 5th for them to manage an advertising campaign with Google for our business. We were told we would only be charged for "clicks" that we received, with a MAXIMUM charge of $3000/month. However, they have been charging my credit card $3000 no matter what, for a total of $5884.52 as of today although they're only showing we received $1986.53 in clicks. I wish to cancel this contract as they have not kept their promises and are charging my credit card with fraudulent charges every month. This company has not responded to a certified letter I sent to them which they signed for and received 2/27/13 and are no longer returning my phone calls. Simply put, I have been a victim of fraud.Desired Settlement: I would like a full refund of these fraudulent charges and to cancel the contract, as this company has not held up their end of the deal.

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated March 7, 2013 regarding the advertising concern for [redacted] of [redacted]. Our records indicate that the advertising in question was authorized on December 5, 2012 by [redacted] with our Sales Representative, [redacted].

The agreement was for WebReach which is a product that places performance based (pay per click) advertising onto Search Engines and their network of websites. Search terms (keywords) are determined by the campaign analyst based upon the client’s core business products and/or services and the geography they cover. The agreement is a six (6) month contract and the customer’s monthly budget was set at $3000.00 per month. The budget is drafted every month and any unspent is banked. The customer continues to receive clicks until used up. The customer received 206 clicks to date at a cost of $2074.16.

We received [redacted]’s request to cancel by email. The Campaign Analyst for the account notified the Sales Department of the request. The Sales Representative is out on leave of absence. However, the Market Manager spoke with [redacted] on Friday March 8, 2013. The campaign has been cancelled and a refund of the unspent budget in the amount of $3925.84 is being processed.

We apologize to [redacted] that she felt we were unresponsive and felt the need to contact the Revdex.com.

Sincerely,

Executive Services Specialist

Consumer

Response:

Review: Was filed the complaint ID# [redacted] on Jan, 14. However, I did not agreed with the company's settlement which still billed us the invoice of $164.61. I have called several times but the answer was turned down includes one long call yesterday through the account receivable and customer service. The company ignored their internal error for not being

admitted their mistake to waive the billing of $320.39 total, instead, they still left the $164.61 balance and keep sending us the delinquency notices.

On 1/28/14 from their response to Revdex.com, they claimed the ads was no need for final approval process and that is wrong on this case, because I tried few times to called their ads department but no one seems able to help me with. I have no way to get things working until called the Rep. John Button and he said he will take care from here but after that he still unable to get the work done until the proposed publish date was passed. I had no choice to canceled the contract through Rep due to the company did not have well response on the matter of conduct business, there's no left over the ads to run once canceled and most important is they did not make any correction afterward. Therefore, we are not responsible for the incorrect ads the company unstopped publishing after it was canceled.Desired Settlement: Waive the balance charge of $164.61. Stop sending us the invoice and delinquency notice.

Business

Response:

April 30, 2014Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted]. We have already addressed this issue on Complaint ID [redacted] and we find no basis to review the account again. Our initial determination stands and no further adjustment will be processed to the account. If you have any questions, please do not hesitate to contact us at the number below.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Hibu local rep name [redacted] was approach us in Nov of 2013 for the ads to run on early December and initially we are agreed with the price and size of ads to proceed further also we indicated to the rep that the ads would needs final approve by us before the deadline for the publishing and we needs to run on December because is crucial month for the ads to run. [redacted] had insisted that wasn't a problem at all that time. The problem incurred was the proposed ads was sent to the company by [redacted] to have their ads design crew to draft a final art work ads for approval but first, they were slow and delay entire process for the ads making also misrepresent the coupon offer in the ads. I tried to communicated to ads dept but no one seems know what I am talking even give them the work number so I called [redacted] again to complained what happen and meanwhile have him to make the final push due to the deadline soon approach and he said to me that he will taking care of. After more than a week the final ads proof still not coming and notice it already passing the publish deadline. I then called [redacted] to address the situation and he agreed he broken the promise and told me that he will cancel the ads due to their internal problem.

I thought that was all done until received the bill statement from Hibu for the charges of $320.39 on Jan,15,2014 which we never run and the most important was the ads didn't even get the final approved by our office. I called the customer service 800 number which never has any one answer other than the recording and then call the bill dept and the person wasn't very helpful and also has unpleasant attitude and indicated he has nothing to do with this. Meanwhile, he told me the rep [redacted] is no longer with the company any more and new rep has nothing to do with this. I think this is a company run a tricky business

and you feel like trap to some scam like practice.Desired Settlement: Please withdrawal the wrong charges for the total of $320.29

Business

Response:

January 28, 2014

Dear [redacted]:

This letter confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted]. A review of the contract shows that the customer approved advertising for three months (December, January, February) in the [redacted], NY magazine. Changes were submitted by the customer but they were not received in time to make the December edition. However, the changes were processed to the January and February editions of the magazine. **. [redacted] has stated that he did not give final approval for the ad. **. [redacted] has been a long time customer and is aware that there is no final approval process. When changes are received, they are processed and if there is enough time before printing, another proof will be sent out. If not, the ad will print with the changes that have been made. Our records indicate that another proof was sent via email to the customer and no further changes were received.

As for the discussion the customer states that he had with the sales representative concerning cancelling, we have no record of this. Since the sales representative is no longer with the company, we are unable to confirm or deny. Cancellation must be requested in writing or with a voice verification with the Customer Service department. We have no record of either. In the interest of resolution, we offered to process an adjustment for December and January and the customer would still be responsible for February. **. [redacted] has refused this offer. We have notated the account with the offer and we have processed an adjustment totaling $320.39 to the account.

We find that no further action is warranted on this account. If you have any questions or require additional information, please do not hesitate to contact us at the number below.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I received a bill for advertising that I never authorized.Desired Settlement: cease sending me bills for unauthorized services.

Business

Response:

Dear [redacted]:

Review: My husband and I were contacted in Oct of last year to do some advertising with Hibu/Yellowbook with one of the companies that we own. We have two different companies one is an internet company and one is a brick and mortar. The gentleman came to the company that was brick and mortar. We were not interested in advertising with them with that company but was interested in advertising the internet company. Yellowbook offers different types of services for advertising and we were interested in the internet advertisement that would give you high rankings on Google and other top search engines for natural rankings and not a pay per click type that we are currently doing. We have been in business since 2000 and have hired companies to do SEO work before and it has never been a good outcome. They start to do the work and things are fine but after a few months they stop work and you are still under contract. I told the gentleman that I spoke to that we would not to a contract because of this very reason. He told me that we did not have to. I had to make a one time payment of $300 and then a monthly payment of $129 If for any reason I was not happy then I could cancel. By them having the deposit of $300 that would pay for any work that they had to do in the beginning. He also told me that they had to develop a simple website to attach it to ours. This would take approximately 6-8 weeks. It would work out perfect for us since this is our busy time of the year (Christmas/December) In the middle of Nov I contacted the gentleman to see what was going on with the progress and they still had not finished the website. In order to finish it and start the advertising I had to approve the website. This took a few extra weeks since they never called me at the right company at the right time. They kept getting the two companies phone numbers confused since I work half of the day at one company and the later half of the day at another. Once this was completed, they then told me I was finished with what I needed to do and they would handle the rest. I called again in the beginning of Dec. to find that my sales representative was no longer with the company. No one could tell me why the advertisement had not started or who I should talk to. I told them I wanted to cancel my account with them and I was going to do a chargeback for the $300 deposit I gave them. On Jan I called again and spoke to a lady by the name of Felicia, she assured me that Yellowbook was a great advertising company and that I was just having problems since my original sales guy got fired. I told her I would give her one week to make the website live or I was filing a chargeback. She told me that I needed to get a code from google and that she would have it mailed to me. Once I received the code I would be up and running. I received the code called her and left a message and she never called back. I called her a week later and low and behold she no longer works with the company. At that time I called the main headquarters and told them to cancel my account. They tried to work with me to fix the problem but I told then absolutely not. In Feb I received a monthly bill for them of $129 again I called them and told them I was not happy with the company I was doing a chargeback and that I was not going to advertise with them. I went to the back to try to do the chargeback of my check and since it had been so long I was unable to do that. I figured it was a $300 lesson learned. So in Aug I received a call from the company asking for someone in accounts payable and they told me that I was six months behind on my payments. At this time I spoke to the manager and he said that the paper I signed was for a one year contract and I was responsible for the year of payments whether I liked it or not and that if I was going to refuse payment then he was going to turn me over to a collection company. He told me at that time that he has proof that our advertisement had started on Feb 1st I told him I check my clicks and traffic daily and I never had an increase in sales or clicks and the whole point of advertising with his was to avoid paying the high cost of pay per clicks and I never ended that. I still paid every day. I am 100% dissatisfied with this company and the way they have handled themselves. I am not trying to get my $300 deposit back because it there defense they did make the website. However it was done by Nov. 15th which is the date they said it would be. It was not finished until Jan. I will not pay for the monthly charges for a year because I was told under no circumstances where they going to put me in a contract., on top of the fact that everyone that was ever in charge of my account is no longer with the company. Please Help !!!!!Desired Settlement: I am not trying to get my $300 deposit back because it there defense they did make the website. However it was not done by Nov. 15th which is the date they said it would be. It was not finished until Jan. I will not pay for the monthly charges for a year because I was told under no circumstances where they going to put me in a contract., on top of the fact that everyone that was ever in charge of my account is no longer with the company. Please Help !!!!!

Business

Response:

Dear [redacted]:

Review: I have been paying 49.99 a month for the past year for an e-commerce store that is not working the way I was lead to believe it would work. I did not have a single sale on this site in 12 months I repeatedly called them telling them that the drop down at the check out page of the site only showed up [redacted] and I needed them to fix that. They said we can't fix it and had me add messages to the site directing people how to get past that and even that did not work. Again I told them it was not working and they told me in March that they had an updated version of what I was paying for and said they did all the work to transfer it to the new version. They continued to bill me for the old version even though they new I was not happy and it was not working. The new one is no different than the old one. When I asked for a refund they said they could only give me a two month refund. They refused to give me a contact number for the owner of the company so I could speak the that person.Desired Settlement: I wish to be refunded the $499.00 dollars that I have paid them for a service that never worked as I expected it to work along with the $200.00 that I paid someone else to upload all the pictures and information on the products that were being sold on the site.

Business

Response:

Dear [redacted]:

This will confirm receipt of the customer letter dated September 9, 2013 regarding the advertising concern for [redacted].

I have been informed that the online store product is working properly. We have done everything possible to maximize results from the site unfortunately we do not guarantee results. This is outlined in the terms and conditions of the agreement.

To address the concern regarding the checkout page only showing [redacted] we have cropped out the [redacted] logo and new credit card pictures were saved as payment. To clarify, customers can use major credit cards through the [redacted] portal.

I have since been in contact with [redacted] and she has agreed to accept an adjustment on the account which she stated she felt was fair.

We apologize to [redacted] for any inconvenience this may have caused.

Sincerely,

Executive Services Specialist

###-###-#### x [redacted]

Review: This company has a contract that has a forged signature of mine on it. I tried explaining this to them and that I have not spoken to one of there reps but they basically told me I wasn't being untruthful. When I did get to someone that would listen they sent me to an "internal investigation team" that wanted two poofs of signature. I have not had a chance to get them gathered up because The only thing I really have is my drivers license at this time. We can not find social security card. The investigation was opened on or around the 26th of February. I spoke to the investigator on Friday the 1st and told her it would take me a little time because I lost the one form of ID and they called me today Wednesday the 6th saying the investigation was closed do to lack of proof.

We are talking about 6 maybe 7 working days of which I was in contact with them. I feel this is completely unacceptable.Desired Settlement: I never asked for nor did I want they're service. I don't feel I should have to pay for a service that someone else signed my name to. I want the total sum of $265.12 to be cleared.

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated March 6, 2013 regarding the advertising concern for [redacted].

The customer is alleging that the contract has a forged signature. For these types of investigations it’s necessary for the customer to supply two forms of identification bearing what they state is their true signature. This way we have something to compare against what they are stating is not their signature. Multiple attempts were made to contact this customer letting them know this information was necessary in order to move forward with the investigation. Due to not receiving the proper documentation from [redacted] the investigation was closed. A letter was generated to [redacted] letting him know the investigation was closed and in order to reevaluate that we would need to receive two forms of signatures bearing his signature.

Since receiving this letter additional contacts have been made to let [redacted] know that we need two forms of identification bearing his signature in order to move forward with the investigation. These attempts have gone unanswered and we have still not received the proper documents from [redacted]. For this reason the most recent investigation has been closed and another letter has been sent to [redacted] to let him know the investigation was closed and in order to reevaluate that we need to receive two forms of signatures bearing his signature.

We apologize to [redacted] for any inconvenience this error may have caused. As soon as [redacted] submits the proper documentation we will be able to reevaluate this concern.

Sincerely,

Executive Services Specialist

Review: This company (apparently recently switched to Hibu) is claiming that we agreed to advertise with them and we never agreed to continue this. We used to advertise with them over 3 years ago and they are still using the same recording claiming it was recently agreed to. We spoke to them a while ago where they claimed we had to pay them one last time to officially cancel the billing yet they continue to send us charges that we we never agreed to. They have been harassing us for the past 2 to 3 years and we filed a complaint on here before where they stop sending us bills for a few months but they started again and are claiming that we agreed to advertise with them when we keep telling them that no one has.Desired Settlement: Stop sending us bills and stop threatening us to send us to collections if we don't want to pay for something that we never agreed to

Business

Response:

8/26/13

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak St

Scranton, PA 18508

RE: Revdex.com Number: [redacted]

Review: I received several telephone and email solicitations from [redacted], salesman for Hibu (formerly Yellowbook, Inc.) to renew my advertising. On May 30, 2013 I informed him by email prior to the advertising deadline that I wouldn't renew the contract (#[redacted]) which was to expire in August, 2013. My decision to not renew was referred to another office at Hibu which called my business on May 31,2013, spoke to an employee who was not responsible for annual contracts. My employee said that I wasn't always in my office and that I wasn't there that day. The salesman implied that I must have forgotten to renew the contract, the print deadline had been reached and he needed to authorize renewal.

When I called Hibu to ask why I was still receiving bills. They said that I had renewed the contract. I offered to send a copy of the email and was told it didn't matter and they would continue to bill me. I protested and wanted to know why my decision to not renew had been ignored. I was told that they have a separate office specifically assigned to call businesses that non-renew. Obviously, such offices are staffed with people who are effective salesmen, using a specifically designed script. In this case it is clearly unethical, if not fraudulent, to knowingly mislead an employee who is not authorized to sign contracts, that he is preforming a service to his employer. What an easy sale it must have been, knowing that I was not available to refute the sales pitch.Desired Settlement: First, I want a letter confirming that I gave email confirmation that I would not renew the contract, that I owe Hibu nothing and that I will not receive any more bills. The letter should include an apology for misleading my well-meaning store manager, but that might be too much to ask from a corporation that has organized it's staff to reverse the decisions of business owners.

Second, the attorneys general in each state where Hibu operates should investigate their methods of operation to determine whether their corporate strategy constitutes consumer fraud. If so, all billings not properly authorized should be repaid with treble punitive damages (can you tell how angry this has made me?).

Business

Response:

Please find attached hibu's response to complaint ID [redacted]

August 29, 2013

Revdex.com

1054 Oak St.

Scranton, PA 18508

RE: [redacted] Complaint ID: [redacted] Telephone #: ###-###-#### Account: [redacted] Directory: [redacted], VA [redacted]

Dear Allison:

This letter confirms receipt of Complaint ID [redacted] filed by **. [redacted] of [redacted]. **. [redacted] provided the email, dated 5.30.2013, that he sent to his sales representative advising he did not wish to renew the advertising. Our records show that the contract was authorized the following day on 5.31.2013 by a telephone sales representative. The system was not updated with **. [redacted]’s email request so the telephone sales representative was not aware. We listened to the recording and the telephone sales representative asked for **. [redacted] and was advised that he was unavailable. [redacted], who identified himself as a manager, advised that he was authorized to renew the advertising.

We find that there has been no error and sales did not intentionally go behind **. [redacted]’s back to renew the contract. As a goodwill gesture, we offered **. [redacted] an adjustment but he has refused. This offer has been notated on the account; should the customer change his mind, he can contact Customer Service to have the adjustment applied.

If you have any additional questions or concerns, please do not hesitate to call us at the number below.

Sincerely,

Executive Services Specialist

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The Hibu administrative procedures are designed to ignore or negate my ability as a business owner to terminate a contract. Hibu has established an office specifically to deal with such refusals. They call the office "Refused - Save". I would call it "Refused - Ignore the Decision and Keep Calling". The Refused - Save employee was told that I was not available and could have called back to give me, the business owner and bill payer, the "Refused - Save" sales script. Instead the Refused - Save salesperson managed to get an approval from an employee, knowing that my name was on the account and that I had not renewed the contract prior to the deadline. Today **. [redacted] called to offer me a 25% discount to drop the complaint. I reject that because I don't want to pay 75% of a contract which I declined to renew. **. [redacted] said that although I declined in writing, the message had not gotten through to the Refused - Save Office. This is nonsense. My decision could have been transmitted instantaneously if Hibu didn't want another employee to try again. For all I know, it could be part of their standard procedures to just keep calling until the (real) printing deadline passes. It is obvious by their choice of words alone that Hibu has organized to "save" accounts rather than allow my clear decision to stand. Their policy is unfair, misleading and probably works very well. I don't know how many times per year this happens in all the states where Hibu operates, but I'm sure this isn't the only time that a business owner has Refused and a Hibu salesperson has made a Save. I can't afford the time or money to research the volume of businesses handled by some number of Refused - Save employees, so if Revdex.com doesn't do something about it, Hibu will continue their unethical policy. What will Revdex.com do about this?

Sincerely,

Review: We paid $600 for coupons to advertise. Not one coupon has come into the business in over 3 months. We have been asking people in the area about the coupons and no one has seen them. I contacted HIBU to confirm when they were sent and was told someone else handles that and we are still responsible for payment.Desired Settlement: I would like the account cleared, canceled and a full refund.

Business

Response:

Attached is hibu's response to Complaint ID [redacted].

Review: I had advertised with Yellowbook for close to ten (10) years.. In November of 2012, I decided not to renew my contract.

I did not sign paper or electronic contract for another year. The sales reprensentative, [redacted] was

the person responsible for my account. This company sent me an invoice in January 2012 for a monthly payment. I

made a call and let them know that I had no contract with them. They replied they had an electronic signed copy with

my signature. This went on for about three (3) months until I requested to see a local representative.

Mister [redacted] and Ms [redacted] came to visit me. Upon checking both electronic signatures from 2011

and 2012, we found out there were identical asagreed by Ms [redacted] but not Mr [redacted]. It clearly shows

a copy and paste job by someone between Mr. [redacted] and higher headquarters. Ms. [redacted] even sent me an e-mail attesting to the fact that the two (2) signatures are identical. According to Ms [redacted], she sent her report stating the

same facts to her boss. After this I received another bill and subsequently a letter threatening to place me in

collection.

in turnDesired Settlement: I did not contract with Yellowbook now Hibu. Inc to advertise for 2013 with them. Therefore they need to cease and desist

on their attempts to collect monies they are not entitled to. It appears that this move on their part could be construed

as fraud and bullying. I want a zero balance on my name.

Business

Response:

Attached is hibu's response to Complaint ID [redacted].

Review: I decided not to renew my contract and I canceled with hibu, even received an email conformation with the cancelation. I was charged again the following month, so I decided to call they told me it was canceled and they would refund my money, well I was charged for the month of November. so I called again, gave me a different response. They tried telling me I was still paying for my website and yellowbook services. I Told them to look up the website www.angels-auto.net which is no longer in existents, but according to them it is. They finally looked up my website and realized that their was no website, not to mention I spend several hours with them, they would hang up while they had me on hold ( second person to hang up on me, Marie Antonette Tizon), I called back and would ask to talk to the pervious person I was talking to, they would tell me that they weren't available anymore and wanted me to explain everything to them once again. This happed twice ( this must be a frustration method used by companies ) I spend at least 5 hours trying to explain my situation. all they now how to do is put customers on hold, I was finally able to speak with a supervisor ( RUTH M[redacted] ) and she told me all should could do is open an investigation. after I asked her all I wanted to do was cancel please. Never had a problem with them in till I decided to cancelDesired Settlement: wish to cancel again, and receive a refund.

Business

Response:

Dear [redacted]:

Review: Signed up for Hibu services in January through Rep Dave B[redacted]. In March I contacted him to let him know I was not happy with the site, no one could find it on line and there were several items incorrect on the site itself. The other account I informed Dave I could not use because I already had a URL with the same address. I was also still not signed up on [redacted], and [redacted]. Several e-mails went back and forth with myself, Dave, and customer service. Nothing was fixed. I had my assistant call Dave again the first of July to get to the bottom of these issues. She made several calls to customer service and talked them through the issues. Then Dave B[redacted] resigns from Hibu and we are left hanging again. I asked to have both accounts closed and a full refund sent to me. They closed the two accounts but refuse to credit me back the money I spent on advertising that never advertised for my two companies. I just want everyone out there to know that Hibu has a lot of problems and they should stay clear of signing up to use their advertising services.Desired Settlement: I would like a full refund

Business

Response:

Dear [redacted]: