Hibu, Inc

Review: I tried to do business when this company was Yellow book and they did the same thing with billing and the salesman and mangers agreed .This time they are now called HI BU I took out a ad and the salesman gave me some listing for free.I paid up front.A couple months late I get a check for 30.00 no explanation why and not made out to my company made out to one of my listings.I called and asked why the 30.00 she said I over paid I told her I cant deposit this and it would have to be made out to my company as my company wrote her a check.She refused said she could make it out to me I said that is going to cause a bookkeeping issue she refused to understand .I sent the 30.00 check back with a letter hoping someone would do the proper billing exchange.I then called [redacted] and told him of the issue as well as we agreed there was certain listing which were not done.He explained he would correct the missing listings and correct the billing issue.Now Im getting a bill for 95.38.Desired Settlement: Do the correct listings as promised correct the billing as it should be.

Business

Response:

Dear [redacted]:

Review: Yellowbook sued me for delinquent advertising bills and I settled and paid the amount agreed to, and the lawsuit was then dismissed as paid in full. In spite of this, although they continue to do business with me, they demand payment for the entire year instead of billing me monthly. I feel this is an over burdensome, unfair business practice.

Product_Or_Service: printed advertisingDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be able to make monthly payments, not have to pay for all 12 months at once up front.

Business

Response:

Please find attached hibu's response to Complaint ID [redacted]

September 11, 2013

Dear [redacted]:

This letter confirms receipt of Complaint ID [redacted] filed by customer [redacted]. We have reviewed **. [redacted]’s request to have his advertising bill on a monthly basis. According to company policy, credit terms are not extended to advertisers that have a past due balance. We reached a settlement with **. [redacted] and he paid the agreed upon amount; this stopped the collection activity on the past due amount. The settlement was not for the full amount of the delinquent balance. In order for credit terms to be extended to the customer, the remaining balance of $4555.12 must be paid.

We apologize we are not able to comply with **. [redacted]’s request of monthly payments. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.

Sincerely,

Review: No webpage for five months after first payment. Numerous calls to them and only aggrevation. When they did do website they put male photos and I service only females. I asked them to put a sunset.Desired Settlement: Re-imbursement for the five months of non advertising webpage after numerous calls and time on the phone with nothing being done. Also male phots put on webpage when I service only females.

Business

Response:

Attached is hibu's response to complaint ID [redacted]

Review: Hibu made a publishing mistake. I work for a restaurant called [redacted] and I am the general manager. Hibu decided to sent out door hangers with coupons from restaurant without my permission. I have had many guests come in with those coupons trying to redeem them here and we are not accepting them. Hibu makes the restaurant look unproffesional and it was their mistake. Hibu has done absolutely nothing to fix the problem. They just said I wont get billed for it. which is a joke because, it was their mistake. That is all they can do for me is what they said.Desired Settlement: I wanted them to send out a notice that they had made a printing error and I would of been happy with that. They said that they would not sent any notice out. I just dont think what they did, handling the situation was right. And I hope nobody else has to go through this same situation.

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated April 22, 2013 regarding the advertising concern for [redacted].

Our records indicate this customer purchased a door hanger product and after signing the agreement several days later told the sales representative she wanted to cancel. It appears the sales representative processed this request but due to having a system error the request failed to process therefore the product did not get canceled and it ended up publishing.

I found the customer contacted us advising us that the order was to be canceled and for this error the customer received a full 100% adjustment.

In review of the letter received it indicates the door hanger went out with coupons for her restaurant without permission. The ad that published is actually the ad that was approved by the customer prior to the request to cancel being received. During my review I found no notes to support the concern that the ad went out with a coupon not approved by the customer.

We apologize to **. [redacted] for any inconvenience this error may have caused. It is being requested for a notice to be sent out but this is not something we will consider. It is unfortunate that we were not able to come to a mutually satisfactory agreement. After careful review of the discrepancy, we have determined this offer to be reasonable and fair.

Sincerely,

Executive Services Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I feel like I was mislead by the sales representative, [redacted]. She said there will be no problem if I decided to cancel the order. I never approved the coupon that was going out, it was never shown to me, and I assumed that when I spoke to [redacted] to cancel the order,it was supposed to be canceled. My biggest complaint is the way they have handled things. My business is not a joke and they are taking it like that with the customer service that they are giving me. They say they are not going to charge me for anything, and to me that is a joke. I canceled the order, assuming that the sales representative was being honest with me. They say they are not charging me anything but an invoice was already sent to me. I dont want anything from this company, If they would have handled the situation differently, this complaint probably would not have been written. Its unfortunate that they dont care about their customers or potential customers. I just hope they never do this to anyone else again.

Regards,

Review: Hibu formerly yellowbook has an employee who misrepresented what the company could do. For one I informed her I was a startup company without a large budget for advertising, she informed me that it would be more cost effective the problem for who? It was supposed to be 900.00 instead over 2,000 which I informed her I didn't have. Then the company got it wrong 3 times always to correct the problem. I requested the contract be cancel due to incompetence. They informed me. They do not have a cancellations policy. I told [redacted]. In dept of investigation that I didn't like the company and wanted to cancel all dealing with this company. He informed me I could not cancel he would make adjustments which will still cost me over 1000.00 which I told him my company didn't have that in our budget.Desired Settlement: To cancel this contract and all future dealings with this company.

Business

Response:

6/13/13

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1880 John F Kennedy Blvd Suite 1330

Philadelphia, PA 19103

RE: Revdex.com Number: [redacted]

Review: I agreed to a three month advertising service. The salesperson for Hibu changed the agreement to six months without my permission and without my agreement. The company also advertised without my approval of proofs which were erroneous. The company has now sent my account to a collection agency who is threatening me. I do not owe this money.Desired Settlement: I want a refund for the monies I already paid and I want the account out of collections. Their practices are unethical as are the practices of the salesperson they employ.

Business

Response:

Dear [redacted]:

Review: On September 11, 2014 at 4:39 p.m CST I contacted Hibu's customer service to cancel ALL of our business' 2015 advertising with their company. I spoke with a young lady by the name of Rose who informed me that she had processed our cancellation request. During this conversation I asked that we not be contacted by another representative or any agent for that matter in regards to advertising with this business again. Rose assured me our name was removed from all sales lists and that we would not be contacted again. On Tuesday September 16th, 2014 [redacted] with Hibu contacted our office and spoke with my husband, [redacted] regarding advertising and wanting us to renew our advertising. We informed [redacted] that we had cancelled any and ALL advertising with their business for the upcoming advertising year. She then began to harass [redacted] about continuing our advertising with them, and he again informed her that we no longer wanted or needed their services. We had a sales rep with their company forge [redacted]'s name on their contract last year (2013) for the 2014 advertising, and their investigation department took their employees side even with clear documentation of the forgery. So this is another reason we no longer want to continue business with this firm, and I called in to have our advertising cancelled to stop the potential forgery from happening again. They have not honored our wishes of having our name removed from their sales list, and are continuing to call and harass my husband at our place of business. We are looking for them to stop the continued harassment for advertising and for them to process the cancellation as we instructed on September 11, 2014 to do.Desired Settlement: The only thing we wish to happen is for them to STOP contacting us in regards to the advertising, and cancel any 2015 advertising. Our account is paid in full for the 2014 advertising, and do NOT wish to continue business with them. The only contact we want from them is a letter stating that they have processed our cancellation for ALL of the future advertising with their firm.

Business

Response:

September 24, 2014Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account as well as spoken with sales. They confirmed that a sales representative by the name of Monica F[redacted] reached out to the business but it was prior to the September 16th date indicated in the complaint. Monica states that she spoke with [redacted] at the business. A review of our records show that there is no one named [redacted] on the sales force (either in local sales or in the telephone sales department). They advised that [redacted] canvasses the area at the same time as our company so it is possible that [redacted] works for them. Sales has been advised that this account does not wish to be contacted going forward.If you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that they do not keep proper records of the numerous sales calls we received, but in the end we just want removed from the sales call list. We would like placed on a Do NOT Call sales list because we have been extremely dissatisfied with their service and sales approach from the beginning.

Regards,

Review: On 2/27/14 I call and cancelled the YP advertisement for [redacted] (account # [redacted]) for the 2015 book. The person tried to challenge me on the decision to cancel and was told to just cancel, period.Hearing nothing, in August I called to verify that the current bill was the last for 2014 book and that I had not hear anything on the cancellation. Rep. stated that they had the wrong email address, it was not cancelled and she would have a sale rep call me. The service rep was given correct email and verified the phone number. No calls!A statement for Oct can in with all charges ($1,430.55) for the 2015 book. I called again, service rep contacted the sales rep and the response was that "he or she mailed or emailed the paper work to the correct address but put wrong address in their notes and that the business is responsible for the charges and would not remove the charges."It sounds like a sale person does not want to give up a commission or admit to the error.[redacted] should not be held responsible for error on Yellow Books part because the advertisement for 2015 was cancelled on 2/27/14.Desired Settlement: DesiredSettlementID: Refund

Refund $1,430.55 against the account #[redacted] for[redacted] OK [redacted]

Business

Response:

September 29, 2014Dear Allison:This letter confirms receipt of complaint ID 10234770 filed by Mr. Thomas McKie of Brake Plus. Currently, Mr. McKie has no advertising with Hibu. We have spoken with Mr. Mckie and he has advised that the complaint is meant for Yellow Pages. No further action is needed on our part.Sincerely,Heather HExecutive Services Specialist

Review: Yellowbook printed an advertisement in their yellow pages without getting our approval first. We agreed to pay them $1400 for them to create a 1/6th page ad, several printed listings, and a gold online listing. The printed advertisement was a piece of junk - it looked like they had a 1st grader create it and the information they used was outdated. Shortly after they had our signed contract, we never heard from them again.

[redacted]'s compliance department is very strict on advertising and proofs are required before something gets printed - or else we get in trouble for it. My assistant told Melanie in February just after we signed the contract that we HAD to approve the proof before it was printed and she assured us that would be the case. There were also mistakes in our online listing - and it took them several months to correct. Who ever heard of an advertising company that doesn't get approval on a proof before they send an ad to print?! I notified the salesperson, Melanie J[redacted], immediately after the book came out and never heard from her. So a couple weeks later I called a friend who worked there and he reported the incident to a customer service rep - Janet K[redacted]. She was very slow to respond to email and rarely returned any of my phone calls. I tried to talk to her about the second offer and of course she never returned any of my emails or phone calls. Suddenly I got an email saying my account was going to collections, so I called and talked to them and they said there is nothing else Yellowbook will do and no one else that I can talk to. At that point I paid the $750, which was $450 more than I was offering to pay from Day 1, because I didn't want my credit to be affected by this issue.Desired Settlement: I want a refund of $450 because I believe the online listing service they provided was only worth $300 - if that. Actually with the poor communication and all the time it took for me to deal with this over a 5 month period (I charge $200/hour) - they should refund the whole $750. But I would be satisfied with a $450 refund.

Business

Response:

Dear [redacted]:

Review: We had advertised with Yellowbook before. However had no desire to continue, the salesperson came to our office to show us a presentation of services to a front desk employee, at this time she asked for a signature to confirm that she had given the presentation. The employee can not nor would not have signed a contract for this office. The salesperson stated that she could sign as it was only to show the presentation had been done, and we had plenty of time to make any decisions. 6 months later we receive a statement from Hibu formerly Yellowbook Inc. stating that we owe a year of advertising cost that will total $3, 036.00. We called to state that we did not choose to continue advertising and we were told it was too late that a contract had been signed by our office staff member and we stated that this was not possible that only the doctor could sign contracts and they stated that if not paid the office and the staff member who signed would be held responsible, we then spoke to Maryette in disputes and she stated that the employee who signed us was no longer employed there and they would not be adjusting anything we would be held responsible for all cost. We explained their own salespersons deceit and she stated that they do have a contract and we are being held completely responsible and had nothing to say about their salespersons deceit which leads us to believe this is their normal practice of taking advantage of small businesses.Desired Settlement: We wish to no longer be affiliated with Hibu or Yellowbook in any way ever again. They have proven to be misrepresenting and unethical in their conduct, as we clearly stated to them that their own representative lied and misled us with false information to intentionally deceive us for profit. My staff members can not sign a contract for my office and we would like our account to be cleared and all dealings ended with this company as soon as possible.

Business

Response:

Dear [redacted]:

Review: I received a bill from Yellow Business Book in the amount of $491.87. I am assuming that it is for advertising in their book? It says "Category -Dentists","date sold 6/20/14", "year start 6/1/14",and "listing 6/1/14". It has charges for 491.87 for "2 YR BOLD LISTING". I am a dentist but I do not have a dental office. I work for the US Navy in a marine corps base. The transaction date on the bill states 6/20/14 but on that day I was at the airport on a flight out of the country for 2 weeks vacation. I tried to contact them to resolve this issue. But when I called the phone number listed on the bill, no one answers. There is only music saying to wait to be connected. I tried to look this company up online but I don't think they have a legitimate website. I found the [redacted] site website but am unsure if it is the correct site.Desired Settlement: I will not pay for the bill since I never requested advertisement nor do I even have a dental office. I would like this company to cancel this bill. They should never solicit me in the future or send me any bills.

Business

Response:

July 16, 2014Dear [redacted]:We have received the complaint filed by **. [redacted]. However, the complaint states that it is for Yellow Business Book. It does not reference a statement received from Hibu. We have spoken with **. [redacted] and she confirmed that the complaint is not for our company. A [redacted] search of Yellow Business Book returns the following link to the Revdex.com blog http://www.Revdex.com.org/blog/2013/01/yellow-pages-look-a-like-scams/. It appears that this has already been identified by the Revdex.com as a scam.If you have any additional questions, please call us at the number below.Sincerely,

Review: In December of 2012, I signed a contract with HIBU (formerly known as Yellowbook).

A sales agent from Yellowbook telephoned me, and came to my office premises, for a visit.

The "sales pitch" that I received, stated that Yellowbook would circulate advertisements and directories which would include my business, and calls made in response to those ads, would be forwarded to me, and I would pay $30 a call.

In May of 2013, my company went out of business.

I telephoned Yellowbook and told them to discontinue billing me, as I would no longer be in a position to be able to utilize their services.

The first person that I spoke to asked me to provide some proof that my company had ceased doing business.

I forwarded to this person, a copy of the marshall's notice of eviction, which had been placed on our premises, and asked billing to stop for any dates after the date on the marshall's notice.

To my incredible shock, I received a letter in response, saying that HIBU did not care that I was no longer in business, and that they would continue to solicit leads for me, and continue to charge me for this.

The letter referred me to a small print paragraph in the contract, which takes away my rights to cancel the agreement at any time, regardless of the circumstances. It even appears that at the expiration of the year, that HIBU can continue to renew, even if I do not want to.

In general, their practices are unfair. Their advertisements appear online, right next to (above or below) my own ads, and if someone were searching for my company name, could easily call them instead of me directly. They do not, as represented to me, reach a different audience in a different way.

Also, if somebody dials and stays on the phone for 12 seconds, I would get charged $30, even if that person never speaks to anyone, or never leaves a message. So if someone telephones, and receives an answering machine, and hangs up before the answering machine message is complete, and does not leave any message themselves, I am charged $30.

But most egregious of course, is the fact that they are charging me, for getting me "leads", when they know that I am no longer in business.

My company went out of business in May of 2013. I received charges of $30 - $60 each month, for June, July, and August. HIBU ignored my many protestations, and continued to charge me.

Finally, I contacted my credit card company, and told them to not accept any more charges from HIBU. I then received a letter from HIBU, saying that because my credit card company will no longer accept their billing, that they are going to charge me penalties and late fees.

I believe that their practice is completely dishonorable, and I want them to leave me alone. I would be very grateful for any help you could give me in this dispute.

I do have copies of my correspondence with HIBU, as well as the contract that I made with them, and would be happy to provide them to you if you believe it would be helpful in resolving this dispute.Desired Settlement: For HIBU to stop billing me; to stop providing their "service"; and to end their alleged contract with me.

Business

Response:

Please find attached Hibu's response to Complaint ID [redacted]

September 18, 2013

Dear [redacted]:

This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]. We have reviewed the account and have agreed to discontinue the customer’s Pay Per Call (PPC) contract. Additionally, we will issue a refund for four of the calls for which the customer was billed. Our review of the calls shows that two were wrong numbers and two were voicemails in which the caller did not leave a message. The refund will be in the amount of $120.00.

We apologize to **. [redacted] for any inconvenience she has experienced. If you have any additional questions or concerns, please do not hesitate to contact us at the number below.

Sincerely,

Review: I currently have advertising with yellowbook. In or around January 2013, I was contacted and asked to renew my advertising. I have declined to renew, however, I keep getting calls (about 2-3 times per week), asking me to renew my advertising. I have asked for these calls to stop.

I have spoke with "[redacted]" ([redacted], Option [redacted] ext. [redacted]) and told him I want this to stop. I also informed him that I would be withholding any future payments until this is resolved and I have proof in writing.

He transferred me to the sale rep's supervisor (the rep calling me), and I left her a voicemail requesting a callbackDesired Settlement: I would like a letter on company letterhead stating this issue is resolved. I would like a phone call from the rep's supervisor. Finally, I would like YellowBook to stop calling me.

Business

Response:

2013 [redacted]/Contract No: [redacted]

Dear [redacted]:

This will confirm receipt of your letter dated May 8, 2013, 2013 regarding the advertising concern for [redacted].

Our records indicate that [redacted] had paid advertising with HIbu and when the sales representative reached out to the customer to service the account for the 2014 issue year the customer made a decision to cancel the advertising program. As the [redacted] Directory was closing the sales representative contacted the customer just to be certain he did not want to be in the directory. The customer filed a complaint requesting a call back from the sales manager and the sales manager has since been in contact with the customer to apologize and to explain the reason for the calls.

As part of the investigation I have sent the request internally to add this customer to the do not call list provided to sales. Additionally I have had a conversation with [redacted] and it was explained what I was doing by having him added to the do not call list in an attempt to eliminate future contacts. [redacted] is also requesting something in writing on company letterhead stating he will not receive any more calls from Hibu but unfortunately this is something I can’t guarantee. We apologize to **. [redacted] for any inconvenience this may have caused. It is unfortunate that we were not able to come to a mutually satisfactory agreement.

Sincerely,

Executive Services Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I still do not have anything in writing stating that I will not be contacted. Until I have received that from Hibu (either electronically or on paper. I will not be satisfied and not consider this matter closed.

Review: On 10 June 2011 I received an e-mail from Yellowbook stating they needed payment for the 2011 add in the [redacted] Yellowbook.

I contacted their office and found my 2011 payment had been applied to a 2012 add which I had not requested.

I made a number of attempts to have the billing issue corrected and it was finally corrected, but unbenounced to me the 2012 add was not removed.

I have been contacted a number of times from Yellowbook or their representative to collect monies for this add. I did not sign any contract. I am told there is a voice recording, but it has never been produced when requested. They now have a collections agency contacting me.Desired Settlement: Remove any and all charges associated with the [redacted] add.

Business

Response:

Dear [redacted]:

Review: I was charged for services that I never received.

I got with hibu because I really enjoy the talk I had with there sale person. I had them set up my website, they took my domain name and made a good sight. I was fine with the website and paying for it but then they ask me if I wanted to get in the phone book with them and I said yes I would love to but then they never got it done before the book got sent out so they told me after paying for it that its not going to be in tell next year, so I ask them for a refund and they will not let me. I have not sign any thing with them and all I wanted was a website and be in the phone book. it only been 1 1/2 month and I've been charged 1105.41.Desired Settlement: I want 506.41 back that I didnt get any thing for and get my domain name back.

Business

Response:

10/15/14

Review: My problem is that I paid for services that I have not received. [redacted] was the sales representative for Hibu, he pressured me into advertising with Hibu- a company that does advertising for yellow pages, and when I checked to see if my ad was in the yellow pages it wasn't. **. [redacted] took my money and has not replied to any of my phone calls or voicemails.Desired Settlement: I want a full refund as soon as possible MADE ON 08/22/2013 IN AMOUNT OF $463.20

Business

Response:

December 9, 2013

Dear Allison:

This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted]’s [redacted]. The [redacted] County, PA directory publishes in April of every year. **. [redacted] signed the advertising contract on August 21, 2013 which means that the 2014 directory was already delivered. The next directory, the [redacted] County, PA 2015 publishes in April of 2014 and this is the directory in which the customer’s advertising will appear. Our review of the account shows that there has been no error and there is no basis for an adjustment on the account.

If you have any additional questions or concerns, please do not hesitate to contact us at the number below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We had a website and print ad with the company hibu Inc. formally Yellow Book. When we were almost finished making the payments on the two we receive a phone call to renew the print ad. We declined. They called us again and we declined. I, [redacted] handle the advertising for [redacted] and they knew that. A hibu employee called again about a month later and talked to [redacted]. He told [redacted] that he would have our website on the front page of [redacted], and [redacted] and that our website we had was no longer supported we would have to upgrade. [redacted] must have given him the okay because they took $234.35 out of the business account and still billing us for the website and print ad. I called them because I handle the advertising and wanted to know what they were charging me so much for. They told me that front page placement wasn't guaranteed and we were being charged for a website and management. I had [redacted] cancel it and they erased our website (the one we just paid off) and then took $139 and $39.01 out of our business account for the total sum of $412.36 for a website that we don't have and already paid $87 a month for three years! I have tried to talk to a manager at hibu and left a message. No call back. Called again the next day and after a long wait for one manager the employee went on to find another manager. They were all conveniently in a meeting and she didn't know if or when I would receive a call back.Desired Settlement: $412.36 @ least!

Business

Response:

11/10/2014

Review: Hibu has sales agent that suppose to represent me the customer when I purchased a website plan to rebuild my old website. The rep also set me up with pay per click with a very clear understanding until my website is what I want it will not be turned on. I was told by the rep the pay per click can be turned off at anytime if I'm getting to much biz,out of town etc, therefore it can be turned off. The first design on the website I was very unsatisfied with and made it very clear to my hibu rep. He was busy to address so we scheduled a time the following week to work on the site. I want them since they where the experts to redesign my site because I'm a business owner and down have the time that's why I hired hibu because as the rep stated they have experts. We had conflicting schedules as I was receiving billing statements about the pay per click so I called my rep and he said let me call them to turn it off and they won't bill me don't worry about it's an error I'll get your money back because your website isn't right and I know you said [redacted] until your website is right you want pay per click off. The key words they have for pay per click don't pertain to my business not all of them and once again my rep said hibu can narrow in on your market for pay per click. As hibu was still charging my bank account from 300-500 a month and went on to fire my rep. When I was made aware of this a new rep called me and I called him the following week after we spoke and he never got back in contact with me. So I was pissed and call me old rep and he gave my me new reps bosses number. I called the new rep and explained the situation and he said let me look into this and I will call you back. I called him at least 6 times after texted him 3 times with no response. I called hibu they said they cannot cancel my contract nor reimburse me for there lack of providing a product nor a service which they did not do because I didn't approve my website but they bill me I didn't approve for the pay per click to be turned on but the bill me. I have $2500 in expenses of a service I have not received. I've called the bosses boss of the region last week explaining my situation on the voicemail with yet no call back or response. I was told by hibu I'm in a context and I cannot get out, but I was told from my old rep I'm able to. I want my money back because my website was never done right,my rep didn't so his job,I'm being billed for pay per click or call and I'm listed under stupid things that don't relate to my biz but the have us listed and it's on my dime. I hate hibu I've never done business with such a shady company I will never refer someone to them and I will make sure thru my 20,000 connections on [redacted],[redacted] and linked in know not to so business with the shady company. They have shady employees that's following upper management guidanceDesired Settlement: Refund!

Business

Response:

August 28, 2014

Dear [redacted]:This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] is dissatisfied with his website and search engine optimization program. Additionally he is upset that his program went live without his approval which includes the keywords that were chosen. Our review of the account finds that numerous attempts were made to contact the customer with no response, particularly to sales. As is standard procedure, when no response is received from the customer, the program is set live and the customer has opportunity to make any changes going forward. We find that there is no basis to refund all of the payments on the account. [redacted] has requested to cancel and this request was initially denied because he signed for a six month contract. However, in light of his dissatisfaction, management has agreed to allow the early cancellation of both the SEO program and the website. Once the cancellation for the SEO program updates to the system, we will know how much of a refund the customer will receive of any unspent amount. The customer will be contacted to advise of the refund amount.If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Review: Hibu Formerly Yellow Book did not honor an advertising contract to provide ads in the [redacted] Area as agreed upon. Instead billed the Company for advertising in an unspecified and later identified area that was not conducive for successful advertising and marketing for the targeted area. Hibu is now sending collection notices and adding late fees for half of the payment amount had the actual services been carried out instead of refunding the money or providing the approved advertising in the approved target market.

Product_Or_Service: advertising

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop collection efforts

Business

Response:

Dear [redacted]:

This will confirm receipt of your letter dated April 9, 2013 regarding the advertising concern for [redacted].

Our records indicate this customer purchased a three month door hanger ad for the coverage area [redacted] Metro with the in home delivery dates Nov 2012, Dec 2012, Jan 2013.

During the canvas of this product the zip codes assigned to this zone were changed by our Marketing Department. When the customer signed the agreement this change had already been made, but what happened is the sales representative provided the customer with the incorrect version of the map, the one prior to the change. The customer purchased advertising based on this information.

Review: Yellow Business Book billing from [redacted], PA [redacted] billing for services never approved!!Desired Settlement: Stop fraudulently sending invoices for services not requested.

Business

Response: