Hiko Energy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You really done nothing to resolve your bad judgements and errorsNow anytime I can I will choose different airlineUnited has really bad business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved maybe in the future they shouldn't tell people lies because I know I'm not the only one complaining about Hiko Thank you Revdex.com Sincerely, [redacted]

In regard to the complaint filed by [redacted] , please see our position below Q: The customer states he went to the HIKO Energy website and typed in his utility account information and thought he signed up for an electric rate of cents per kWh A: Upon thorough review of this customers enrollment, our records indicate this customer enrolled using a Web Sight called [redacted] , This sight is controlled and regulated by the state of Connecticut Public Service Commission The webpage has a disclaimer which informs customers of the following information"The offered information on this website is provided solely for educational and informational purposes and may not represent a complete and/or accurate listing of all offers in the Connecticut marketplaceAs with any contract, you should call individual suppliers to confirm offers, terms, and conditions before enrolling." As an extra layer of protection customers are prompted to check two boxes before the enrollment can be submitted HIKO terms and conditions, which clearly specifies that HIKO only offers a variable rate The consumer Bill of Rights Once the enrollment has been processed, HIKO sends customers a welcome packet which is mailed to the service address provided by the customerThis also includes the terms and conditions of the agreement, and the consumer bill of rightsIt also clearly specifies that HIKO only offers a variable rate service for electric and gas supplyThirdly the customer is also notified with a letter from the local utility company advising of the switch to HIKO Variable rates increase at any moment without notice because they are subject to market conditions, in that retail prices fall and rise due to supply and demand principles on a daily basisPeriods of extreme weather such as this unusually cold winter can cause substantial price fluctuationsAs opposed to a fixed rate contract where the rate will remain the same for a set period of time Q: Customer states he wants full refund for the term of his enrollment at the utilities price to compare A: We feel that we have been compliant with the enrollment and at this point there is nothing further we can offer this customer The customers account has since been canceled as of without penalty

At HIKO Energy we offer a monthly variable rate, month to month contract that would save our customers 1-7% savings over the course of a yearAfter twelve months of service HIKO would provide the customer a free month of service by reimbursing the supply portion for the bill from the month of the customer’s choiceThe term is month to month and can be canceled any time without any termination chargesUnfortunately we have not been able to achieve these savings due to the weather and market conditionsWe can assure that our rates will be decreasing in the next coming monthsWe reached out to customer with our resolution

1pt solid # The rate that we offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesUnfortunately, because of the extreme weather and other determining factors, the cost of electricity and natural gas skyrocketed this winterBecause we only offer variable rates, our rates went up to reflect our costWe reached out to the customer by phone and informed we will be processing her free month of energy supply

RevDex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. They are going to refund me 223.00 in check form shortly. Hopefully I will receive it. Sincerely, [redacted]

The business has responded, please read below In regards to the complaint filed by [redacted] , please see our position below I spoke with this customer earlier today in regards to their account with HIKO and this Revdex.com complaintThe customers account has been canceled without penalty and the customer will be receiving a refund for one month of supply charges as part of our current promotion If you have any other questions or concerns please contact HIKO customer service at ###-###-####

1pt solid # This customer enrolled on a variable rate plan with up to 10% savings over the course of the yearWe were able to stay competitive until the drastic increase in the cost of energySince this is a variable rate, our rates increased to reflect the costWe do expect our rates to go back down so that we can continue to save our customers money on a monthly basisThis customer also enrolled in our Free Month ProgramWe reached out to customer by email with our final resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like a timeframe of when the HIKO energy staff will contact me and reimburse me as they say they will as well as solid proofThank you [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, We received this customer's rebuttal on we received the original rebuttal and as per further review at that time a full rate adjustment and refund has been given to this customer At this time, we have done everything in our power to settle this with the customerWe feel that we have been compliant and at this point there is nothing further that we can offer this customer Thank you

-moz-use-text-color -moz-use-text-color #eeeeee;"> Upon thorough review of the account we did not find any records indicating the customer called Hiko to cancel the gas accountAnd as per our rates, because the cost of electricity and natural gas skyrocketed this winter our cost went upThe account and went back to the utility We have done a courtesy rate adjustment to match PSE&G’s posted rates and refund the customer the differenceAn email was sent to the customer with the details of the resolution

Good Afternoon, This customer enrolled on a monthly variable rate in November During the winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors On we contacted the customer and informed him of the variable rate plan and the rate increaseHis cancellation have been confirmedThe natural gas account will be cancelled as of and the electricity account was cancelled as of without any penalty As per customer's request, we have done a one-time courtesy refund A copy of this resolution has bee sent to this customer Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hiko Energy responded to me, not after my complaint with the Revdex.com, but after I sent another email after I filed a complaint with the Attorney GeneralAt that point they offered me $because of my $increase in my billSince my complaint I received another bill that is over $more than it should beHiko Energy assured me that I was canceled as of Feb***, however, I received another bill with their charges up til the ***of MarchI am now out $from HIKO Energy overage chargesThe $they are offereing does not satisfy my complaintAlso, the message I was sent is the same response to all others verbatim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer enrolled on a variable rate plan with two of HIKO’s incentives, Savings up to 7% over the course of one year and one free month of energy supply after months of servicesThe rate that we offer is a variable rateUnfortunately, due to the big increase in the cost of the energy, our rate has gone upAlthough we can't guarantee savings every month, it is always our intention to do soOn a variable rate there will be times we can be higher or equal to the utility company’s rateThe variable rate is determined by HIKO Energy, based on numerous key factors, including current market conditions and climateWe reached out to customer by email with our final resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from Hiko is not acceptable to meI have already wrote a letter to corporate regarding this same matterI received a voicemail message from corporate/no name given staying that my charges were correct and I disagree with the chargesBefore signing up with Hiko, I've never accrued such a large utility bill based off of the amount of usage they are claiming are associated to my householdWhen BGE was my sole provider, my highest monthly bill never rose to $200+ in one monthThat's ridiculous and outrageousI'm paying more for my utility bill then my car note at this time and I've lived in my apartment/been a customer of BGE for 3+ yearsPer my contract, Hiko guaranteed me that they would be 3% lower than my utility's standard offer service rateI signed my contract on 11/**/I just want a resolution, so I can be rid of Hiko for good. files will not upload
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the rebuttal from this customerWe feel that we have been compliant and at this point there is nothing further that we can offer this customer

At this time, I have been contacted directly by Hiko Energy LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
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All I've gotten from HIKO so far is the following canned letter (exact verbiage enclosed), received via mail on approximately 4/**/14:
~~~~~~~~~~ Start of letter from HIKO ~~~~~~~~~~
A Message From HIKO Energy
Dear ***:
In recent months customers of all energy services, including HIKO customers such as yourself, have experienced much turmoil due to the extreme cold weather this winter season, which has created price volatility in energy markets
Many of our customers enroll for variable rate service under which the price each month is modified to reflect the then current market costs associated with the electricity or gas commodity service. Therefore, the price charged by HIKO for electricity used primarily in January and February reflects the actual market costs experienced in those months. As has been well publicized (See, Case *** - Petition of *** d/b/a National Grid for Waiver of Tariff Rule 46.3.2, Order Granting Request For Waiver (issued January **, 2014)) during the month of January, electric prices increased significantly due to a variety of market factors over which HIKO had no control. The prices HIKO has charged you increased as a result of these market conditions
Because of these spikes in energy costs, HIKO has also experienced an increase in it's customer call volume due to these price developments. For this reason, HIKO has been delayed in responding to some customer inquiries. HIKO has been addressing this problem by expanding its customer response team. If you do experience a delay in contacting HIKO by telephone, please send an email to *** and/or leave a message on the voice mail and a customer representative will return your call as soon as they can
HIKO is committed to providing its customers with quality commodity services. We are sorry for any inconvenience that may have been caused by the recent market developments
Thank you for being a HIKO customer
~~~~~~~~~~ End of letter from HIKO ~~~~~~~~~~
Additional comment from *** *** (complainant): Contrary to what it states in the above letter, as of this writing (4/**/14), I have yet to be contacted by a HIKO customer service representative, even though I left them voicemails during March asking to have someone contact me at their earliest opportunity to discuss my concerns
Sincerely,
***

Good Morning,
This customer enrolled on a monthly variable rate in October During the winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and
demand, and other determining factors
On 04/**/we contacted the customer and informed him of the variable rate plan and the rate increaseHis cancellation have been confirmedThe natural gas account will be cancelled as of 05/**/and the electricity account will be cancelled as of 04/**/Also, a rate reduction will be added to his account for his final bill.
As per customer's request, we have done a one-time courtesy refund.
A copy of this resolution has been sent to the customer.
Thank you

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This complaint was resolved 03/**/through our Customer Service Department
We have doubled our Customer Service staff because our call volume has drastically increased recentlyThis will ensure that customers are able to reach us

The standard transfer back to the utility is to days and is controlled by the utilityThe customer called to cancel and the cancellation request was submitted to the utility the same day