Hiko Energy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Evven tho I feel they should payback all of which was charged not a portion such as the one offered [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHiko has offered a one time credit of $ Sincerely, [redacted] ***

The customer states he never agreed to enroll but according to our records the customer agreed to the term and conditions of the third party verification enrollmentAs per our rates because this winter we’ve seen some of the harshest weather in yearsThe cold affected electricity generation systems, particularly natural gas, in the Mid-Atlantic and the Northeast such that supply weakened and prices skyrocketed, catching many homeowners and business by surpriseRegarding our offers and rates, the rate that we offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesBecause our rates went up to reflect our cost, our call volume also drastically increased, but to ensure that customers are able to reach us, we have doubled our Customer Service staffWe will do a courtesy rate adjustment and reach out to customer via email of our final resolution

At this time, I have been contacted directly by Hiko Energy LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Hello, the company was nice enough to respond saying they will refund some of the difference for over-charging one months bill, but haven't responded yet on the current month's bill which is still much greater than the competitor they promised to be lower than I have initiated returning service to [redacted] but it takes a few months or I'd be done with them sooner Thank you to Revdex.com for your great assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Hiko Energy LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I actually got a hold of them They wouldn't give me a refund but apparently they did cancel my contract I want a refund due to the unfair pricing that this company is engaged in Please help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They have done nothing to resolve issue Nothing, nothing, nothing! Yes I did file with the attorney general because they are ripping us off They say they have done everything.....they have never called or written except once and I called them back and they attempted to bully me into agreeing that I had agreed to whatever they chose to raise my bill to and basically told me there was nothing that could be done about it, which I guess is true because this is just back and forth every week with nothing resolved Just leave me publically unresolved because its obvious they are doing what they do because laws are not in place to protect the American people from robbers like this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, This customer enrolled with HIKO’s monthly variable rate with two of HIKO’s incentives – six months of guaranteed savings and one free month of energy supply after months of serviceWe evaluated his billing history and found that each month, for six months, we were lower than his utility's price to compareThis current bill is this customer’s ninth bill As stated in customer’s contract, after six months of guaranteed savings, the rate will automatically roll over to a regular variable rate with no guaranteed savings Therefore, this customer is fully responsible for the full payment of this bill and no rate adjustments will be done Part of the cancellation process is determined by the dates that the utility company gives the suppliersWhen Hiko submits a cancellation request, the utility company in turn provides the date that they (PSEG) will supply the customer’s accountThis date becomes the cancellation date for the supplier This customer's electricity account has been cancelled as of and the gas account will be cancelled as of with out penalty A copy of this resolution has been sent to this customer Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Hiko has not offered any restitution for the February overcharge of $and continues to stonewall me after my complaints to their customer service representativesThe representatives say they will forward my information to a supervisor who will contact me To reiterate, the original agreement's "Initial Term" was for one year and Hiko insists it was six month even though their NJ NATURAL GAS SUPPLY AGREEMENT specifies one yearFebruary falls within the initial period of one year In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I had a salesperson show up at my home at 8pm one evening in the rain, to talk about switching my provider to HIKOAfter being promised a low FIXED rate, I agreed to switch and when I spoke with the person on the phone, they also confirmed a fixed rateI received my first bill and all was as they saidWell, the next month's bill comes in and the rate has DOUBLEDI contact customer service, and the only response I get is costs have increasedI stated that representatives from their company stated that the rate would be FIXED for the first year, but they would not acknowledge the commentThey are completely unwilling to reduce the bill stating the only way they would give a refund, even a partial, is to have active service with them for months

1pt solid # Good Afternoon, This customer enrolled on a monthly variable rate with no guaranteed savingsThis was confirmed in the TPV recording and welcome packet We are doing a courtesy adjustment for this customer and will send her the refund that she requested of $ This account has been cancelled without penalty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They double the amount inI will never ever use this company againMe or any family members or friends [Your AnTswer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My compliant is not yet resolvedI was enrolled with Guaranteed Savings plan of Hiko Energy LLCThe agreement and the welcome packet received from HIKO has the savings plan details “GUARANTEED TO BE 1-7% LESS THAN YOUR LOCAL UTILITY PRICE TO COMPARE, FOR THE FIRST SIX MONTHLY BILLING CYCLES” But I was charged higher than my local utility chargesDetails are below After raising the compliant through Revdex.com and NJ Board of Public UtilitiesI received a check for $from HIKO as one time courtesy refundI am not highly accepting thisTill now the total over charged amount is $ Month wise comparative charge detail is below, First month billing cycle with HIKO is starting from Dec/for Gas Month HIKO charged Local utility price to compare Over charges Dec/ Jan/ Feb/ Mar/ Total Over charges = $ First month billing cycle with HIKO is starting from Nov/for Electric Month HIKO charged Local utility price to compare Over charges Nov/ Dec/ No over charge Jan/ Feb/ Mar/ Total Over charges = $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Today is and I have not yet received check #***for $which Hiko said was mailed on Also, they make no mention of the refund for the February overcharge of $ The February Monthly Statement states that the PSE&G charge would have been $Ten percent off that PSE&G charge, as promised in the original sales call in February 2013, equals $The Hiko Energy charge was $Subtracting: $minus $equals an overcharge of $I am still due that refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] there representative who came to my door gave me information he told me that it will always be lower then presen.t utilitie co .they need to train there people not to lie In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We feel that by HIKO charging times more than the local company in the coldest months of winter, is simply taking advantage It is hard to believe that per kwh s the market price compared to NYSEG at per kwh And that by charging this price in the month after an estimated month, is simply taking advantage of people's useage Most people could not even get to their meters the estimated month due to snow to read them So, therefore, the next month would be more, due to the extreme weather We tried to initially get in touch with HIKO and there was not even a Supervisor on the premises, and we were told there would not be one for a few days This in and of itself is probably bringing up the cost of HIKO by not properly running the business months later, and we are finally hearing from HIKO stating that they plan to do nothing about our bill for $bill for one month Keep in mind that electric is our supplemental heat We are not satisfied at all with this company and their resolution This matter has been filed with the Public Service Commission In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On April **, we sent our resolution to the customer which the customer acceptedThe customer emailed us back responding to the following: From: [redacted] Sent: Tuesday, April ***, 7:PM To: [redacted] Subject: Re: Revdex.com Complaint ID: [redacted] Dear [redacted] Thank you so much for that detailed explanationI'm glad that this matter will now be resolvedThank you for you helpI greatly appreciate it Sincerely [redacted]

On March **, we had informed the customer about the free month of supply service and per his request we emailed the Terms and Conditions of the offerHe was informed that a bill copy must be mailed to us but if he faxed a copy we will be able to expedite the processOn March **, the customer requested a direct bill credit to be applied on his PECO Bill instead of the check refundUnfortunately because PECO has total control over the billing process Hiko Energy cannot process this requestTo this date we have not received the bill copy from the customer In order to come to a resolution we will process the free month supply offer without the bill copyWe will be sending $refund check and the customer should receive it between to weeks

Revdex.com: At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID *** Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi HIKO immediately cancel my account after I called them [in FEB 2014], but they still charged me more in March as well, so one side they settled me with $amount and at other end they again over charged me next month If they keep over charging then I don't see any logical connection with 7% saving over the period I am completely disagree with HIKO Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, We have investigated this complaint and advise that this be forwarded over to this customer's utilityPlease see below Customer was with HIKO since June We supplied him at competitive rates and his electricity bills stayed between $and $(for usage between and kWh) throughout the months, and gas bills were around $every month (for usage of to therms per month)These charges were pretty consistent until March On 314, we received a meter read from PSE&G stating that this customer used 1,therms for one month (actual meter read), compared to his last month which was only therms for the monthBecause of this unimaginably high meter read, customer's supply charge (which is based on his usage) was $1,If customer's usage would have stayed around 20-therms (which was the norm for the past months), his supply charge would have only been $I advised customer to contact PSE&G regarding this complaint, because they read the meters and are responsible for relaying the correct usage to the Supplier This account has been cancelled without penalty and returned to PSE&G on 3/**