Hiko Energy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since HIKO Energy can not resolve this matter I am forced to hire an attorneyThank you for your time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We emailed the customer with the following information From: [redacted] [ [redacted] ] Sent: Monday, March ***, 12:PM To: ' [redacted] ***' Subject: RE: [Customer Service] I want to cancel service with your company Hello ***, Thank you for emailing Hiko Energy I have submitted a cancellation on the accountThe process of the cancellation will take 30-daysWe will notify your utility company of the cancellation and you will receive a letter confirming the cancellationThe confirmation number is [redacted] There are no fees for cancelling Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined my complaint has NOT been resolved because: [Your Answer Here] HIKO Energy is continuing to maliciously provide informationThey listed steps that think they've taken to resolve the issue: They state that I "agreed to enroll with HIKO's variable rate with 7% savings over the course of the year" However, as per our signed Agreement: "HIKO Energy guaranteed savings: HIKO will be 1-7% lower than the utility's price for the first six months of serviceAfterwards, it will be rolled onto a competitive, monthly variable rate"So according to the Agreement HIKO is obliged to provide 1-7% lower rate than PSE&G for the first months, and only after months roll onto variable rate And nevertheless to say that their representative never mentioned this variable rates when he's come to my house to enroll meHe promised that the price will be always 1-7% less than my local utility They mention that "The account was cancelled without any termination fees" I don't know why they consider it as a step towards to resolving my complaint because they have no legal rights to charge any feeAs per NJ Consumer Bill of Rights: "You may not be charged a fee to switch to or from a new supplier" They said:"We sent this customer a one-time courtesy refund" In the first months of service HIKO charged me $comparing to PSE&G $245, which is 123% overchargeMy money loss in the first months is $300, and I still have to stay with them for one more monthThat's why one-time courtesy refund of $did not cover my losses This company overcharged me 123% in the first months instead of providing 1-7% savings as per AgreementThis was well planned scam, as they sent their representative in October, on the perfect time to start service in December at the beginning of a coldest months knowing that I won't be able to switch back right away In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why would I reject then sign up for a Company to double my Gas bill every month it is more then ridiculous my consumer fraud complaint # [redacted] is with the New York Attorney General Office with the same matter this company needs to be taken to task for Fraud,that is why they tried to get on my Con Edison service also & were REJECTED the same time they claim I accepted where is any documentation I sign for any service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning, We received the rebuttal from this customer In the original complaint resolution letter sent to this customer, [redacted] was informed of the amount of the refund checkShe was also informed that she will receive this check within 2-weeks time As per this customer being unaware of having Hiko Energy on her bill, this customer enrolled via a signed contract on November **, on the supply section of her PSEG bill, Hiko Energy is stated as being her supplier Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have spoken with someone at Hiko Energy about compensation and they would not help me in ANY WAY! All they said was that they would contact [redacted] to discontinue my service with them by sending a letterBut what about all those years that I was ripped off and mislead??? I feel some kind of refund should be given In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning, This customer enrolled his account on our monthly variable rate plan in November of Although he was on a variable rate, we kept our rates lower than the utility’s supply rates for most of the years of 2011, and During this past winter, however, the cost of energy skyrocketed, causing our rates to increase as well Because of this recent rate increase, HIKO has been experiencing extremely high call volumeTherefore, our customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeksWe have representatives working around the clock to respond to all customer calls, messages, and inquiries Per our Terms and Conditions, we only offer a variable rate planAt the time of enrollment the customer was sent a Welcome Packet which included details of how the variable rate is determined As per customer's request, the electricity account has been cancelled as of with out any penalty A copy of this resolution has been sent to this customer Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was enrolled with HIKO’s Guaranteed Savings onlyIt is written clearly in the AgreementThe same is confirmed in the HIKO welcome kit “GURANTEED TO BE 1-7% LESS THAN YOUR LOCAL UTILITY’S PRICE TO COMPARE, FOR THE FIRST SIX MONTHLY BILLING CYCLES My first month billing cycle started from Nov/for electric and Dec/for GasI was over charged from the first month onwards as compared to local utility priceTill now the over charged amount is 292$ (not considered the 1-7% guaranteed savings as specified in the agreement)Please refund all the overcharges and the given one time courtesy refund ($159.49) is highly unacceptable Over charged details Jan/- HIKO charged $132.83, Local utility price will be $(Difference $65.87)Feb/- HIKO charged $239.37, Local utility price will be $ (Difference $159.59)Mar/- HIKO charged $108.61, Local utility price will be $ (Difference $66.14) Total difference is $ I hope, this will not repeat for Apr/billing cycle for GasAs I am still within the six month billing cycle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are lying because I have spoken with them when they have called! I still have their incoming calls on my caller IDWhy would I not answer to resolve this issue??? Makes no sense what they are sayingI have spoken with several people and they told me flat out that they couldn't compensate me in any wayAs I have mentioned before I had asked for proof of signature that I signed up for the service and they said they didn't have anyThat's because I never signed up for it!!! They are nothing but a scam and if you look on the internet you will see a lot of complaintsSo I'm being charged for something but I never signed up for it???? Show me the proof but you have none!! If you were an honorable company you would refund me all those charges from years passed! How can you be so dishonest and start charging someone when they never signed up for your services??? I hope your shut down! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed [redacted] back after she contacted me and this was my response I thank you for taking the time to email me I need to add a few corrections though to your email The lady that came to my door came in late October or early November, that is when I signed up, not December I was never given a copy of the contract I signed or any paperwork as you say I called up in early November about a week after I signed up and canceledI talked to a lady named [redacted] At this point I was told the service would not be activated and you would continue as with ***When I talked to [redacted] this past Friday he said he would look into this as he does not see any notes on my file I do appreciate the one time courtesy refund but I feel that it is not enough as your rates for every month were more, not just one monthI am not denying that there is a supply cost but if we could work out the difference that would be perfect for all parties The difference at this point in time is which would match what [redacted] would have charged me for everything compared to your This way you keep a portion and I get back what I should have paid as I did cancel I look forward to your response Best, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

1pt solid # Good Afternoon, This customer enrolled his account on our monthly variable rate plan in December of During this past winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors This customer's electricity account has been cancelled as of with out any penalty As a one-time courtesy a rate adjustment has been issued A copy of this resolution has been sent to this customer Thank you

Good Morning, This Customer authorized enrollment on our monthly variable rate plan in September During the winter, however, the cost of energy skyrocketed, causing our rates to increase as wellAs stated in our Terms and Conditions, our variable rate is based on the market, cost, supply and demand, and other determining factors Because of this recent rate increase, HIKO has been experiencing extremely high call volumeBecause customers were having difficulty reaching our Customer Service Department, we expanded our CSD over the past few weeksWe have representatives working around the clock to respond to all customer calls, messages, and inquiries This account has been cancelled without penalty as of A copy of this resolution has been sent to the customer Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So let the record reflect that this "business" deems it acceptable to TRIPLE their rates at a time when no other energy provider did soI plan on taking further legal action In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They contacted me by email, but did nothing to resolve the issue of last bill: They promised competitive rates after initial six month period My utility company charged $per term for February gas bill they charged $per term, with terms usage they turned something that should have been $charge (according to ***) into $charge, which is ridiculous, this is not a competitive rateI would like them to refund the difference.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In regard to the complaint filed by [redacted] , please see our position below Q: The customer is specifically referencing two bills, February and March of 2014.The customer states that they are owed a difference of $for overcharges in February, and $for over charges in March for a total refund amount of $ A: This customer enrolled with HIKO’s monthly variable rate with two of HIKO’s incentives – six months of guaranteed savings and one free month of energy supply after months of serviceWe evaluated his billing history and found that each month, for six months, we were either lower than ***’s price to compare, or we adjusted the bill and sent customer a refund for the rate differences totaling $ The March bill was the seventh month of service and as stated in customer’s contract, after six months of guaranteed savings, the rate will automatically roll over to a regular variable rate with no guaranteed savingsThis customer contacted us on 0214, 0314, and on We discussed at length the variable rate he rolled over to as per his contractTherefore, customer is fully responsible for the full payment of this bill and no additional rate adjustments will be done HIKO will issue a refund in the amount of $as a final resolution to the customerThis will bring the total adjusted refunds to $sent to the customerThe customer will be notified via email of the investigation of this complaint and the final refund due In closing, we feel that we have been compliant with the enrollment and at this point there is nothing further that we can offer this customer

Revdex.com: The only thing I received was a check of $ However, no other communication has been made by the company after many attempts The check certainly didn't cover aug a high such if I over $ At this time, I have not been contacted by Hiko Energy LLC regarding complaint ID [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, on the contract, it printed clearly that on the first months, HIKO will be 1-7% LOWER than the utility's priceThey are cheating what they will charge meThey actually charges me triple price Second, they overcharged me for Feb, and they again overcharged me on MarAnd according to their words, they will still provide me gas until Apr which means that I will also be overcharged on AprThis is totally unacceptable Their one-time "courtesy refund" is only 164, and can not even cover what they overcharged me for Feb! I will attach the photo of my contractIt clearly showed that they didn't follow their contractAnd I will attach the pictures of my bills showing that they overcharged me Also, I request that they fully refund the money they overcharged me, totally 430.46(for Feb and for Mar)+ what they will overcharge on Apr's gas In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, ***

cellpadding="0" -moz-use-text-color -moz-use-text-color #eeeeee;"> The customer enrolled on variable rate based on current market conditions, which continuously fluctuatesThe offer is a variable rate with savings over the course of one year plus one free month of energy supply after months of servicesAlthough we can't guarantee savings every month, it is always our intention to do soThere will be times we can be higher or equal to the utility company’s rateAs you know, this winter we’ve seen some of the harshest weather in yearsThe cold affected electricity generation systems, particularly natural gas, in the Mid-Atlantic and the Northeast such that supply weakened and prices skyrocketed, catching many homeowners and business by surpriseBecause we only offer variable rates, our rates went up to reflect our costWe reached out to the customer with our resolution

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Never received a refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]