This is our second time doing business with Home Performance Alliance and both times have been great experiencesOur Project Manager, Jason M., has been very helpful and knowledgeableWe have had nothing less than excellent serviceI would recommend this company to anyone looking to upgrade their windows/doors in their home
We ordered a new sliding glass door Unfortunately, due to an emergency, we were unable to continue work on the house After discussing these unfortunate circumstances with HPA management, they refunded us our complete down-payment Thank you HPA and MrV, VP-Customer Service We appreciate your willingness to work with us Great customer service!
SON MUY BUENOS EN TODO LO QUE HACEN FUERON MUY AMABLES SUS TRABAJADORES MUY RESPETUOSOS Y TRABAJAN MUY BIEN Y PROFECIONAL TRABAJO DE CALIDAD Y LAS VENTANAS Y PUERTAS CORREDISAS SON DE MUY BUENA CALIDAD GRASCIS A PETE Y TODO SU PERSONAL LOS RECOMIENDO AL 100%
Replacement windows were installed in mid-February Hurricane screens never delivered Permit inspection process never completed Following installation in mid February 2016, measurements were taken for hurricane screens which were to be delivered a few weeks laterIn March someone from the office called to set up an appointment for the permit inspector to come by When I told her that I had not been given a permit package, she said she would mail the paperwork to me Then I mentioned that the hurricane screens had never been delivered, which she was unaware of I have heard nothing from the company since March, received nothing, when I try to call the number I have for them, I only get an answering machine None of my requests for a call back have been responded to
HorribleDisgustingA waste of time, money and stress We purchased windows back in SeptemberWe got them installed in October sometimeWe ordered hurricane windows and one of those windows was suppose to be obscured since it is in our master bath that faces the neighborhoodThey gave us the wrong windowWe tried several times to get a hold of someoneIt wasn't till I sent a less then pleasant email in November about this issueThey finally contacted us and said we would get the right window by the end of NovemberWhen that didn't happen, I wrote another email in December, because again, our calls got ignoredWe were told the window would be installed by the end of DecemberWe are now in the middle of January and still no window with no contactAt this time we cannot use our master bath because we do not feel like giving the entire neighborhood a showI am extremely disgusted with the level of customer service this company has provided, or should I say the lack of customer service
Extremely Disappointed DissatisfiedWindows all wrongTerrible looking defectedSales ReportingSince June $13,Windows that are defected and not the ones I ordered Stacy writing and what you guys sent was wrongStacy cell number is wrong it's a gentleman in Fort Lauderdale She claims to be with us every step and never seen her again including all the times they came to replace and still got the wrong order Unacceptable Business I want my money back
Intentional uttered falsehoods from an employee of this company My husband and I are considering having our windows replaced We have contacted a different company (my aunt is using the company I am complaining about)After doing some research and discovering the issues this company has had (checked out Revdex.com)I contacted my aunt She in turn, contacted the company and they explained away all the issues in question My aunt then gave them MY phone number The woman that contacted me, immediately began throwing the company we are considering using (Window World) under the bus and proceeded to tell me that they are having to replace my aunt's neighbors windows that were installed by Window World I then contacted said neighbor only to find out that Window World did not install her windows and she was NOT having them replaced She was extremely incensed that this company would just throw her name out there like that The woman lied to me about who the owner of the business was and
Failure to follow up on window repair requestFailure to schedule close out building permit or return phone calls on these two issues Three window installed 2/5/Windows started to create condensation between double glassReported this numerous times via telephone calls to their office personnelThe office reps always promised to call back with a time and date of when repairs would be doneTo this date I not received a return callWindows continue to fog up overnightI have photos as evidence of foggingDate for permit inspection has not been received nor has an inspection been doneSales Manager is Christopher P***The names of the office personnel that I spoke to I cannot remember except the lady named SvenPermit no [redacted] , dated 2/2/Contractor's name:Thomas L [redacted] LicNo [redacted]
I am a homeowner that lives in Clearwater FloridaI have purchased replacement windows from Home Performance Alliance and must say that the sales, service, and installation was a pleasant experienceThe manager (Neal) came and gave thorough details and helped me save money by showing me how this pays for itselfEveryone complains when things go bad but this is certainly a positive here
I recently contracted with Home Performance Alliance to install Impact windows in my homeBeautiful quality windowsAfter having measurements done and getting a quote, I found these windows were unaffordable for me at this timeI am still repairing dame suffered from hurricane IrmaI ask to cancel my contractI was contacted by a very nice understanding Vice President, Peter V***He not only cancelled my contract but returned my down paymentI found the entire staff to be very courteous, professionalI hope to do business with this company in the futureA very positive experience [redacted]
This was the WORST experience with a service provider we have ever even imagined!!! Everything that could go wrong from the installation to the lack of customer service went very wrongThis company does NOT return phone calls, they do not care how much of an inconvenience it is to make several recalls on the installations nor do they care about the mess the installers leave behind! We found dirty rags in window sills, broken blinds, a broken marble window sill, a NASTY Mountain Dew spit bottle FULL of tobacco spit in our master bedroom left under the edge of the bed by the windowWe have tried to reach the Director of Operations John Son several occasions and he will not respondHe gave us his word he would make it right when he heard our complaints and walked our job to see for himself what was going onThere has been no compensation not even an apology for their terrible customer service and it has been a year since the windows were installed and there are still issues that have not been resolved
Windows installed one year ago today and still waiting for completion and final inspection from the county Windows installed 4/26/and still awaiting completion and final inspection from the county One of the windows did not fit properly they came back and made an adjustment but it still was not correct We left for the summer but I continued to call to have the problem resolvedI was assured that it would be taken care of but of course nothing was done Returned in October and again started calling about the window Every time I called they had an excuse that they were new and would take care of the situation Finally they sent someone out to plug the screw holes and complete the job but of course the one window was still incorrectThe gentlemen that plugged the windows took a picture of the window that was not right, and said someone would call A few weeks went by and of course no phone call so again I calledThe excuse was that they too were new and that the previous
The Marketing company, Dynamic in June of 2018, was in my neighborhood distributing some information leaflets of installation of windows for HPA A salesman came on Saturday, he gave us a demonstration, he compared the HPA window, with one that sells Home Depot, it was checked with a lamp that imitates the heat of the sun, that the Home Depot window let the heat pass through the gas contained in the double panel, its window barely warmed up, we convinced ourselves to acquire the windows, it tells us that the Home Depot only saved up to 70% of electric power and that of HPA, around 90%, let us know that through a program from the State of FL, and the Department of Energy, they were giving affordable prices to the homeowners, to change their windows, which were a bit above Home Depot, but with better construction quality in the energy savings and impact of hurricanes, gave us the option to install two types, one without impact with a value of $ 400- $ 500, and with impact with a value of
Home Performance Alliance replaced all our old windows and everyone was great From our initial meeting to the installation process everybody was just as helpful as could beMy husband and I have already shared this experience with all our neighbors and several have also used HPA They're a great and reliable option when replacing windows
Company came to house to measure windows for Kevlar storm coversNever showed up againClaimed a cancellation letter was sent Claimed a cancellation letter was sent to us which we never received They did not respond to calls for nearly two weeksFinally reached a live person who told me were should have gotten a letterWe are now exposed for hurricane season
Peter V went over and above my expectations when dealing with the purchase of my windowsAs a layman in dealing with home improvement I was apprehensive to say the leastHowever, I developed much confidence in Peter and his teamWithout his understanding and guidance I would have been lostAfter researching many other companies I'm glad I decided to do business with HPA
I believe that the product is good, I am happy with my windows, but there is a problem in the customer serviceI ordered and signed the contract Feb19thFINALLY got windows installed July 10thFailed inspection the following weekCall after call after call finally got to talk to someone to set up someone to come in to fix problem with windows Oct10th was told to expect the county inspector Oct.15th, which was a no show since no one called to make that happenNow another inspection has been set up for Oct.29thThen they will still have to come back and put the final frame inI have made months of payments for a product which hasn't even passed inspection or gotten finished yetI am not at all happy with this companythe left hand doesn't know what the right hand is doing
I have a signed contract to the terms of 9000$ over months 0% interest - I have a approved contract from Green Sky credit confirming contract terms After having a signed contract and a deposit of 1000$ cashed by company, confirmation from credit company that the 9000$ loan over months at 0% interest confirmed and in writing, a second project manager signing off on 2nr measurement of windows and financing - I get a call today to tell me they will not and are not any longer offering 0% financing - tried to offer me a different deal - I said no refund my 1000$ down payment person I spoke to said his name was Bob Graly (Gracy) XXX-XXX-XXXXI called my sales rep - he had no knowledge of thisthis is fraud plain and simpleI would not let this company hang a post it note on my door much less tear out my existing windows and replace themI only want my down payment back and yet another complaint filed on themshame on me for not checking on them with you first
This is our second time doing business with Home Performance Alliance and both times have been great experiencesOur Project Manager, Jason M., has been very helpful and knowledgeableWe have had nothing less than excellent serviceI would recommend this company to anyone looking to upgrade their windows/doors in their home
We ordered a new sliding glass door Unfortunately, due to an emergency, we were unable to continue work on the house After discussing these unfortunate circumstances with HPA management, they refunded us our complete down-payment Thank you HPA and MrV, VP-Customer Service We appreciate your willingness to work with us Great customer service!
SON MUY BUENOS EN TODO LO QUE HACEN FUERON MUY AMABLES SUS TRABAJADORES MUY RESPETUOSOS Y TRABAJAN MUY BIEN Y PROFECIONAL TRABAJO DE CALIDAD Y LAS VENTANAS Y PUERTAS CORREDISAS SON DE MUY BUENA CALIDAD GRASCIS A PETE Y TODO SU PERSONAL LOS RECOMIENDO AL 100%
Replacement windows were installed in mid-February Hurricane screens never delivered Permit inspection process never completed Following installation in mid February 2016, measurements were taken for hurricane screens which were to be delivered a few weeks laterIn March someone from the office called to set up an appointment for the permit inspector to come by When I told her that I had not been given a permit package, she said she would mail the paperwork to me Then I mentioned that the hurricane screens had never been delivered, which she was unaware of I have heard nothing from the company since March, received nothing, when I try to call the number I have for them, I only get an answering machine None of my requests for a call back have been responded to
HorribleDisgustingA waste of time, money and stress We purchased windows back in SeptemberWe got them installed in October sometimeWe ordered hurricane windows and one of those windows was suppose to be obscured since it is in our master bath that faces the neighborhoodThey gave us the wrong windowWe tried several times to get a hold of someoneIt wasn't till I sent a less then pleasant email in November about this issueThey finally contacted us and said we would get the right window by the end of NovemberWhen that didn't happen, I wrote another email in December, because again, our calls got ignoredWe were told the window would be installed by the end of DecemberWe are now in the middle of January and still no window with no contactAt this time we cannot use our master bath because we do not feel like giving the entire neighborhood a showI am extremely disgusted with the level of customer service this company has provided, or should I say the lack of customer service
Extremely Disappointed DissatisfiedWindows all wrongTerrible looking defectedSales ReportingSince June $13,Windows that are defected and not the ones I ordered Stacy writing and what you guys sent was wrongStacy cell number is wrong it's a gentleman in Fort Lauderdale She claims to be with us every step and never seen her again including all the times they came to replace and still got the wrong order Unacceptable Business I want my money back
Intentional uttered falsehoods from an employee of this company My husband and I are considering having our windows replaced We have contacted a different company (my aunt is using the company I am complaining about)After doing some research and discovering the issues this company has had (checked out Revdex.com)I contacted my aunt She in turn, contacted the company and they explained away all the issues in question My aunt then gave them MY phone number The woman that contacted me, immediately began throwing the company we are considering using (Window World) under the bus and proceeded to tell me that they are having to replace my aunt's neighbors windows that were installed by Window World I then contacted said neighbor only to find out that Window World did not install her windows and she was NOT having them replaced She was extremely incensed that this company would just throw her name out there like that The woman lied to me about who the owner of the business was and
Failure to follow up on window repair requestFailure to schedule close out building permit or return phone calls on these two issues Three window installed 2/5/Windows started to create condensation between double glassReported this numerous times via telephone calls to their office personnelThe office reps always promised to call back with a time and date of when repairs would be doneTo this date I not received a return callWindows continue to fog up overnightI have photos as evidence of foggingDate for permit inspection has not been received nor has an inspection been doneSales Manager is Christopher P***The names of the office personnel that I spoke to I cannot remember except the lady named SvenPermit no [redacted] , dated 2/2/Contractor's name:Thomas L [redacted] LicNo [redacted]
I am a homeowner that lives in Clearwater FloridaI have purchased replacement windows from Home Performance Alliance and must say that the sales, service, and installation was a pleasant experienceThe manager (Neal) came and gave thorough details and helped me save money by showing me how this pays for itselfEveryone complains when things go bad but this is certainly a positive here
I recently contracted with Home Performance Alliance to install Impact windows in my homeBeautiful quality windowsAfter having measurements done and getting a quote, I found these windows were unaffordable for me at this timeI am still repairing dame suffered from hurricane IrmaI ask to cancel my contractI was contacted by a very nice understanding Vice President, Peter V***He not only cancelled my contract but returned my down paymentI found the entire staff to be very courteous, professionalI hope to do business with this company in the futureA very positive experience [redacted]
This was the WORST experience with a service provider we have ever even imagined!!! Everything that could go wrong from the installation to the lack of customer service went very wrongThis company does NOT return phone calls, they do not care how much of an inconvenience it is to make several recalls on the installations nor do they care about the mess the installers leave behind! We found dirty rags in window sills, broken blinds, a broken marble window sill, a NASTY Mountain Dew spit bottle FULL of tobacco spit in our master bedroom left under the edge of the bed by the windowWe have tried to reach the Director of Operations John Son several occasions and he will not respondHe gave us his word he would make it right when he heard our complaints and walked our job to see for himself what was going onThere has been no compensation not even an apology for their terrible customer service and it has been a year since the windows were installed and there are still issues that have not been resolved
Windows installed one year ago today and still waiting for completion and final inspection from the county Windows installed 4/26/and still awaiting completion and final inspection from the county One of the windows did not fit properly they came back and made an adjustment but it still was not correct We left for the summer but I continued to call to have the problem resolvedI was assured that it would be taken care of but of course nothing was done Returned in October and again started calling about the window Every time I called they had an excuse that they were new and would take care of the situation Finally they sent someone out to plug the screw holes and complete the job but of course the one window was still incorrectThe gentlemen that plugged the windows took a picture of the window that was not right, and said someone would call A few weeks went by and of course no phone call so again I calledThe excuse was that they too were new and that the previous
The Marketing company, Dynamic in June of 2018, was in my neighborhood distributing some information leaflets of installation of windows for HPA A salesman came on Saturday, he gave us a demonstration, he compared the HPA window, with one that sells Home Depot, it was checked with a lamp that imitates the heat of the sun, that the Home Depot window let the heat pass through the gas contained in the double panel, its window barely warmed up, we convinced ourselves to acquire the windows, it tells us that the Home Depot only saved up to 70% of electric power and that of HPA, around 90%, let us know that through a program from the State of FL, and the Department of Energy, they were giving affordable prices to the homeowners, to change their windows, which were a bit above Home Depot, but with better construction quality in the energy savings and impact of hurricanes, gave us the option to install two types, one without impact with a value of $ 400- $ 500, and with impact with a value of
Home Performance Alliance replaced all our old windows and everyone was great From our initial meeting to the installation process everybody was just as helpful as could beMy husband and I have already shared this experience with all our neighbors and several have also used HPA They're a great and reliable option when replacing windows
Company came to house to measure windows for Kevlar storm coversNever showed up againClaimed a cancellation letter was sent Claimed a cancellation letter was sent to us which we never received They did not respond to calls for nearly two weeksFinally reached a live person who told me were should have gotten a letterWe are now exposed for hurricane season
Peter V went over and above my expectations when dealing with the purchase of my windowsAs a layman in dealing with home improvement I was apprehensive to say the leastHowever, I developed much confidence in Peter and his teamWithout his understanding and guidance I would have been lostAfter researching many other companies I'm glad I decided to do business with HPA
I believe that the product is good, I am happy with my windows, but there is a problem in the customer serviceI ordered and signed the contract Feb19thFINALLY got windows installed July 10thFailed inspection the following weekCall after call after call finally got to talk to someone to set up someone to come in to fix problem with windows Oct10th was told to expect the county inspector Oct.15th, which was a no show since no one called to make that happenNow another inspection has been set up for Oct.29thThen they will still have to come back and put the final frame inI have made months of payments for a product which hasn't even passed inspection or gotten finished yetI am not at all happy with this companythe left hand doesn't know what the right hand is doing
Peter was very helpful and a very understanding personHe resolved my problem
I have a signed contract to the terms of 9000$ over months 0% interest - I have a approved contract from Green Sky credit confirming contract terms After having a signed contract and a deposit of 1000$ cashed by company, confirmation from credit company that the 9000$ loan over months at 0% interest confirmed and in writing, a second project manager signing off on 2nr measurement of windows and financing - I get a call today to tell me they will not and are not any longer offering 0% financing - tried to offer me a different deal - I said no refund my 1000$ down payment person I spoke to said his name was Bob Graly (Gracy) XXX-XXX-XXXXI called my sales rep - he had no knowledge of thisthis is fraud plain and simpleI would not let this company hang a post it note on my door much less tear out my existing windows and replace themI only want my down payment back and yet another complaint filed on themshame on me for not checking on them with you first