they suckered me into getting the widows and this has been a long process due to everything was wrong first they told me I couldn't cancel the order because it was already inprocess after days or so .then I went on signing the papers like times I told them I had already signed this the last person was the installer and he said this is so it can start the process I was at work there was an adult at my home so they oviously lied to me the first time this started in sept/19/they finally came nov/9/to install first the windows in the front was not what Amanda Gtold me it would be so I can keep my beach theme and the rest of the house would be regular that upset me then they put a clear window in my bathroom and a frost one in my room which it should of been in the bathroomso I had to wait weeks so I can get that replaced to the correct windows mind you I still have to wait for the inspectors to come to inspect when all this is done.so they came back put the corre
On sept 8,I entered into a contract with this company to have windows put in my liana had vinyl windowsSalesperson suggested a so called wonder wall (sliding glass window) He said he would need dollars down to start production promised cruise if we put up signage and passed [redacted] around neighborhood, showcasesalesperson said engineer would be here in a week to draw up for permit and production and re measureOn Oct called salesperson to find out where engineer was and find out statusSalesperson seem upset that we were calling him on thisdidn't remember who we whereEngineer showed up on Oct 11tated I would have plans for HOA in a week,.On Nov call company to find out where plans where stated they would call back never did .Called again on Nov sent email still no response receive plans on Nov HOA approved plans Nov I called this company @ least twice a week over next couple of week for we needed this completed before holidayevery time call person in charge was in meeting and would call back .out of times return call oncewhen I said I was going lawyer a VP called me back and assured be we would be taken care ofWhen I called him back he never return calls eitherFinally on Jan started constructionOn Jan they discovered when installing windows they were wrong size Left these leaning up against fence until call days later to have removed before they got brokenOn Jan put in right window completed job after 4month 3weeksDuring last month I decide to have my wife call salesperson told her after all that we had been thru we will make you get a $gift certificate to a rest never happenedSent a project manager to collect balance stated he would correct sales issues and gift card never respondedCustomer service for this company is very poor they do not call anyone back always have excuses or blame another company they are dealing with I Believe if I didn't make calls I still be waiting>
Hello my name is ***, I just had windows installed in my recently purchased home. As I'd heard, it was wise to check pricing along with quality with at least 3 companies. Being "ME" I got information from "5!" This pretty much new to me and only being a FL resident for a year. I took my time and not only worried about pricing, but quality of the entire window, it's safety features, looks, ratings and warranty very important! With that said, I made my choice for ALL reasons above going with Home Performance Alliance (HPA) I love my new windows beyond any of the expectations I had. Above that the installers were amazing, friendly, knowledgeable, with a very good work ethic. People you honestly become friends with! On top of that, the main office from VP down were the same, while also nice, friendly and always responding to my calls or questions. I usually, no I NEVER do this as far as submitting anything good or bad but just felt so compelled to do so. Thank you for giving me the opportunity to express myself and experience!
We have been dealing with this company sinse February They came to install windows in April and didn't hear anything to finish job for days After days they called and told us they were ready to complete job so we have benefit of doubt and let them come out a week ago..got to house and they didn't have right permit or blueprints! This is by far out of control! They want money for a job that has to be completely redone! They have to take windows out and reinstall as they r completely put in wrong ! Won't pass inspection! This company has taken three loans out in husbands name without consent with us! Something needs to be done! ASAP!
I order windows with grids and only two came with gridsI was promise that it would be fix in January, it is notPlus they charge my account In Dec.2016, I purchased windows with gridsThe installers came with only two windows with gridsThey installed all windows and said that the company will call to change the windows without gridsThe company called, said the problem will be corrected by JanAfter that no more phone calls to schedule a day to fix the problemLast week I received a statement charging the windows to my accountI was told by the office that no charge will be made until the job was finish and I had the final inspection, they lieI called and they told me that the problem will be fix and schedule the visit for SaturdayWell today they came again with the wrong windows, once again telling me that the correct windows will be order
I worked with Jason M., he was very professional, had great product knowledge and followed up with me after installationThe windows look fantastic and I am very pleasedKudos to Jason and Home Performance for a job well done
Had meeting with sales person Bryan Sto get estimate for [redacted] silver [redacted] Port [redacted] for window replacementMy goal was est Ended with,"I can guarantee price only if you sign this contract"Informed I needed to complete my goal of est Said don't I don't want contract OKay,will be only activated after 30days So if you find a different company its cancelled,quote,Bryan Dan Pwas present at this time witness to these factsNow This was Aug that this happenedNow I have found a better deal and my reseach shows this isn't a good companyI also signed a for option for financeNow this home performance alliance won't let me out of this contract No one every came out to measure windows because I told them when they called I was getting other est
My experience with the salesman was not great and there was lack of followup; I made a call to discuss my concerns and started speaking with Peter, their VPPeter listened to my concerns and became my point of contactPeter always made himself available to me, addressed my concerns in a timely fashion and went above and beyond to make sure I was happy The actual window installation went well, too!
This company provides terrible service and uses unprofessional high pressure sales tactics!! They are in the business of taking advantage of people My initial impression of this company was pleasantI disregarded the high pressure, the "deal only lasts today" message and really tried to understand what they were sellingI truly made a huge mistake After I signed, I have had no luck with contacting anyone from this organizationOur sales person, Stacy, ignored our phone calls and has disregarded all of our concerns surrounding this contract; even to this dayAfter much frustration and additional research on this company's reputation, I tried to cancel the installationRyan, a member of this organization, had a knee-jerk reaction and said there would be legal recourse because breaking the contract was not an optionI was SHOCKEDBecause their knee-jerk reaction was legal action and they had no interest at all in working with us at allI was not even approved for financing
Do not buy new windows from this companyTheir customer service is deplorable! Shame on us but a word to the wise for f consumersFree PSA! My wife and I were in the market for new windows for our homeOur home was built in & it was time to update them Home Performance Alliance (HPA) was going door to door in our neighborhood and successfully convinced us to do business with themA sales rep named Dave Ltook our order for new, custom built windows on January 11th We elected to pay for the new windows in full, for a meager discountTotal cost including installation was $12,Due to the "custom built" nature of the product the installation date was set for February 25th 2017, a SaturdayWe were promised a single day of work to install the new windows but we're informed that it would take days because the installer only had a helper and not a "2nd installer"They returned on Sunday February 26th only to inform us that they would have to return at a la
The company has not fulfilled its portion of our agreement in a timely manner; leaving certain areas incomplete HPA approached me regarding replacing windows in my home in December The work was done on January 18, I found out later no permit had been pulled for the work, hence no inspection, no completionThe permit wasn't pulled until April 8, with the inspection done April 22, The balance of the work was done following that inspectionMy problem lies with the additional things that were promised for allowing my home to be the "signature" home in the neighborhoodI was promised a subscription to Angie's List, which I no longer need because subscriptions are now freeI was promised a 4-day cruise - free cruiseI made arrangements for the cruise in April and ended up paying for it up front to the tune of $and have waited for HPA to reimburse me to no availAn additional part of the problem is the fact that HPA wants to charge me $per person proc
Did not meet contract, employees do not know what's going on, Company is a disgrace!!! On 1/12/We met with a salesman from Home Performance Alliance Mike Castiglia, we wrote a contract for brand new windows and hurricane shields for a total of $16,as well as for our house to be a showcase house, we gave $1,deposit and the rest was suppose to have been financed with interest for months after the windows have been finishedAll of the windows were suppose to have been finished by the end of FebruaryWell long behold that didnt happen, Two bathroom windows didnt fit as well as hurricane shutters for other windows did not fitThe company rep said it would take two weeks for them to come back meanwhie the finance company was calling times a day for us to start paying them, and everytime was a different person not realizing that someone else already calledEverytime we called the window company it was the same thing no one knew anything and on top of that they
It is hard to believe this company can continue to existIts attention to detail and coordination of a project is terrible and it is too bad because they have a very good product to sellI had all the windows in my house replaced (13) and three sliding glass patio doorsThe window installation went fairly wellIt started the week after Thanksgiving and was completed in a couple weeks with my help to coordinate some minor activitiesThe sliding patio doors project started the week after Christmas and here it is June and there is still one item not completedI could go on and on about their inability to communicate and coordinate the tasks along with my numerous phone calls, text messages and emails that took place over this time periodThe leading sales pitch was that my house was going to be a "showcase house" for the neighborIt is nothing but a sales pitch that has no meaningDo not use this home improvement company its not worth the hassles
I.USINESS WITH 3 PEOPLE (Peter Vetere, Saesha N. & Mack D., ALL WERE VERY KIND AND TRIED TO WORK WITH ME BUT I HAD A FAMILY CRISIS AND HAD TO CANCEL MY ORDER.
I would highly recommend Home Performance Alliance to homeowners needing to update their windows and doors The professional presentation of options available to me for windows and doors, in the privacy of my own home, was truly unparalleled The personal guarantee from the window specialist to "contact him for any issues or problems" gave me a great deal of confidence that I had made the right decision to upgrade my home The installation was done in one day, as promised, and the installer respected my home by meticulously cleaning any debris that was the result of the installation I love the ease of opening and closing the windows, as well as the added security of the locking mechanism The life time guarantee is another added value for me as a homeowner My home is now secure, energy efficient and beautiful as a result of the upgrade of windows and doors Dunedin, Florida
We had a rocky start but once the windows were put in and inspection completed it was smooth sailing! The windows held up during Irma wonderfully!!! I love my Windows
We had a sliding door installed on Jan 5th Since January this company has been out to our house time to fix our door but yet again today 2/23/they came out and still have not fixed the door we are paying for something that isn't even finished I have to call them to get them to come back out because when the repair man leaves and tell you that will be back that is a lie unless I call them I would not see them but as you can see none of it really matters because times still not fixedthey have been here times and have done nothing at all and I mean nothing so they said they will be back next week There are also complaints to the Attorney General about this same company
The salesman,Robert Cwas very informative, very polite.He did everything he could to help finance our new windowsThe windows were installed well before the time we expectedHowever after the county inspected the installationWe never had a follow up to finished the inside trimThe installer blew us offThe office someone named, Dave promised the installer would be hereAfter four phone calls, no one has ever returned our calls or finished the installationDave even promised he would come and finish the installation himselfMy last phone call to their main office, no one wanted to answer my callI allowed the phone to ring for about ten minutes before a young lady answered the phoneWe had windows installed with screensEIGHT OF THE NINE SCREENS HAD TEARS IN THEMThey have never been replaced! The installer left broken glass on the inside floors! On the grass,driveway, and on out lanai The new windows were all smeared with sweat! I would never recommend HPA to anyone who requires quality work and to have their contracts fulfilled
they suckered me into getting the widows and this has been a long process due to everything was wrong first they told me I couldn't cancel the order because it was already inprocess after days or so .then I went on signing the papers like times I told them I had already signed this the last person was the installer and he said this is so it can start the process I was at work there was an adult at my home so they oviously lied to me the first time this started in sept/19/they finally came nov/9/to install first the windows in the front was not what Amanda Gtold me it would be so I can keep my beach theme and the rest of the house would be regular that upset me then they put a clear window in my bathroom and a frost one in my room which it should of been in the bathroomso I had to wait weeks so I can get that replaced to the correct windows mind you I still have to wait for the inspectors to come to inspect when all this is done.so they came back put the corre
On sept 8,I entered into a contract with this company to have windows put in my liana had vinyl windowsSalesperson suggested a so called wonder wall (sliding glass window) He said he would need dollars down to start production promised cruise if we put up signage and passed [redacted] around neighborhood, showcasesalesperson said engineer would be here in a week to draw up for permit and production and re measureOn Oct called salesperson to find out where engineer was and find out statusSalesperson seem upset that we were calling him on thisdidn't remember who we whereEngineer showed up on Oct 11tated I would have plans for HOA in a week,.On Nov call company to find out where plans where stated they would call back never did .Called again on Nov sent email still no response receive plans on Nov HOA approved plans Nov I called this company @ least twice a week over next couple of week for we needed this completed before holidayevery time call person in charge was in meeting and would call back .out of times return call oncewhen I said I was going lawyer a VP called me back and assured be we would be taken care ofWhen I called him back he never return calls eitherFinally on Jan started constructionOn Jan they discovered when installing windows they were wrong size Left these leaning up against fence until call days later to have removed before they got brokenOn Jan put in right window completed job after 4month 3weeksDuring last month I decide to have my wife call salesperson told her after all that we had been thru we will make you get a $gift certificate to a rest never happenedSent a project manager to collect balance stated he would correct sales issues and gift card never respondedCustomer service for this company is very poor they do not call anyone back always have excuses or blame another company they are dealing with I Believe if I didn't make calls I still be waiting>
Hello my name is ***, I just had windows installed in my recently purchased home. As I'd heard, it was wise to check pricing along with quality with at least 3 companies. Being "ME" I got information from "5!" This pretty much new to me and only being a FL resident for a year. I took my time and not only worried about pricing, but quality of the entire window, it's safety features, looks, ratings and warranty very important! With that said, I made my choice for ALL reasons above going with Home Performance Alliance (HPA) I love my new windows beyond any of the expectations I had. Above that the installers were amazing, friendly, knowledgeable, with a very good work ethic. People you honestly become friends with! On top of that, the main office from VP down were the same, while also nice, friendly and always responding to my calls or questions. I usually, no I NEVER do this as far as submitting anything good or bad but just felt so compelled to do so. Thank you for giving me the opportunity to express myself and experience!
We have been dealing with this company sinse February They came to install windows in April and didn't hear anything to finish job for days After days they called and told us they were ready to complete job so we have benefit of doubt and let them come out a week ago..got to house and they didn't have right permit or blueprints! This is by far out of control! They want money for a job that has to be completely redone! They have to take windows out and reinstall as they r completely put in wrong ! Won't pass inspection! This company has taken three loans out in husbands name without consent with us! Something needs to be done! ASAP!
I order windows with grids and only two came with gridsI was promise that it would be fix in January, it is notPlus they charge my account In Dec.2016, I purchased windows with gridsThe installers came with only two windows with gridsThey installed all windows and said that the company will call to change the windows without gridsThe company called, said the problem will be corrected by JanAfter that no more phone calls to schedule a day to fix the problemLast week I received a statement charging the windows to my accountI was told by the office that no charge will be made until the job was finish and I had the final inspection, they lieI called and they told me that the problem will be fix and schedule the visit for SaturdayWell today they came again with the wrong windows, once again telling me that the correct windows will be order
I worked with Jason M., he was very professional, had great product knowledge and followed up with me after installationThe windows look fantastic and I am very pleasedKudos to Jason and Home Performance for a job well done
Had meeting with sales person Bryan Sto get estimate for [redacted] silver [redacted] Port [redacted] for window replacementMy goal was est Ended with,"I can guarantee price only if you sign this contract"Informed I needed to complete my goal of est Said don't I don't want contract OKay,will be only activated after 30days So if you find a different company its cancelled,quote,Bryan Dan Pwas present at this time witness to these factsNow This was Aug that this happenedNow I have found a better deal and my reseach shows this isn't a good companyI also signed a for option for financeNow this home performance alliance won't let me out of this contract No one every came out to measure windows because I told them when they called I was getting other est
My experience with the salesman was not great and there was lack of followup; I made a call to discuss my concerns and started speaking with Peter, their VPPeter listened to my concerns and became my point of contactPeter always made himself available to me, addressed my concerns in a timely fashion and went above and beyond to make sure I was happy The actual window installation went well, too!
times on warranty issue company does not care still not repaired worst customer service I have ever seen
This company provides terrible service and uses unprofessional high pressure sales tactics!! They are in the business of taking advantage of people My initial impression of this company was pleasantI disregarded the high pressure, the "deal only lasts today" message and really tried to understand what they were sellingI truly made a huge mistake After I signed, I have had no luck with contacting anyone from this organizationOur sales person, Stacy, ignored our phone calls and has disregarded all of our concerns surrounding this contract; even to this dayAfter much frustration and additional research on this company's reputation, I tried to cancel the installationRyan, a member of this organization, had a knee-jerk reaction and said there would be legal recourse because breaking the contract was not an optionI was SHOCKEDBecause their knee-jerk reaction was legal action and they had no interest at all in working with us at allI was not even approved for financing
I was most satisfied with the way I was treated by all of the employees I metI would certainly recommend this company to my friends and neighbors
Do not buy new windows from this companyTheir customer service is deplorable! Shame on us but a word to the wise for f consumersFree PSA! My wife and I were in the market for new windows for our homeOur home was built in & it was time to update them Home Performance Alliance (HPA) was going door to door in our neighborhood and successfully convinced us to do business with themA sales rep named Dave Ltook our order for new, custom built windows on January 11th We elected to pay for the new windows in full, for a meager discountTotal cost including installation was $12,Due to the "custom built" nature of the product the installation date was set for February 25th 2017, a SaturdayWe were promised a single day of work to install the new windows but we're informed that it would take days because the installer only had a helper and not a "2nd installer"They returned on Sunday February 26th only to inform us that they would have to return at a la
The company has not fulfilled its portion of our agreement in a timely manner; leaving certain areas incomplete HPA approached me regarding replacing windows in my home in December The work was done on January 18, I found out later no permit had been pulled for the work, hence no inspection, no completionThe permit wasn't pulled until April 8, with the inspection done April 22, The balance of the work was done following that inspectionMy problem lies with the additional things that were promised for allowing my home to be the "signature" home in the neighborhoodI was promised a subscription to Angie's List, which I no longer need because subscriptions are now freeI was promised a 4-day cruise - free cruiseI made arrangements for the cruise in April and ended up paying for it up front to the tune of $and have waited for HPA to reimburse me to no availAn additional part of the problem is the fact that HPA wants to charge me $per person proc
Did not meet contract, employees do not know what's going on, Company is a disgrace!!! On 1/12/We met with a salesman from Home Performance Alliance Mike Castiglia, we wrote a contract for brand new windows and hurricane shields for a total of $16,as well as for our house to be a showcase house, we gave $1,deposit and the rest was suppose to have been financed with interest for months after the windows have been finishedAll of the windows were suppose to have been finished by the end of FebruaryWell long behold that didnt happen, Two bathroom windows didnt fit as well as hurricane shutters for other windows did not fitThe company rep said it would take two weeks for them to come back meanwhie the finance company was calling times a day for us to start paying them, and everytime was a different person not realizing that someone else already calledEverytime we called the window company it was the same thing no one knew anything and on top of that they
It is hard to believe this company can continue to existIts attention to detail and coordination of a project is terrible and it is too bad because they have a very good product to sellI had all the windows in my house replaced (13) and three sliding glass patio doorsThe window installation went fairly wellIt started the week after Thanksgiving and was completed in a couple weeks with my help to coordinate some minor activitiesThe sliding patio doors project started the week after Christmas and here it is June and there is still one item not completedI could go on and on about their inability to communicate and coordinate the tasks along with my numerous phone calls, text messages and emails that took place over this time periodThe leading sales pitch was that my house was going to be a "showcase house" for the neighborIt is nothing but a sales pitch that has no meaningDo not use this home improvement company its not worth the hassles
I.USINESS WITH 3 PEOPLE (Peter Vetere, Saesha N. & Mack D., ALL WERE VERY KIND AND TRIED TO WORK WITH ME BUT I HAD A FAMILY CRISIS AND HAD TO CANCEL MY ORDER.
I would highly recommend Home Performance Alliance to homeowners needing to update their windows and doors The professional presentation of options available to me for windows and doors, in the privacy of my own home, was truly unparalleled The personal guarantee from the window specialist to "contact him for any issues or problems" gave me a great deal of confidence that I had made the right decision to upgrade my home The installation was done in one day, as promised, and the installer respected my home by meticulously cleaning any debris that was the result of the installation I love the ease of opening and closing the windows, as well as the added security of the locking mechanism The life time guarantee is another added value for me as a homeowner My home is now secure, energy efficient and beautiful as a result of the upgrade of windows and doors Dunedin, Florida
We had a rocky start but once the windows were put in and inspection completed it was smooth sailing! The windows held up during Irma wonderfully!!! I love my Windows
We had a sliding door installed on Jan 5th Since January this company has been out to our house time to fix our door but yet again today 2/23/they came out and still have not fixed the door we are paying for something that isn't even finished I have to call them to get them to come back out because when the repair man leaves and tell you that will be back that is a lie unless I call them I would not see them but as you can see none of it really matters because times still not fixedthey have been here times and have done nothing at all and I mean nothing so they said they will be back next week There are also complaints to the Attorney General about this same company
The salesman,Robert Cwas very informative, very polite.He did everything he could to help finance our new windowsThe windows were installed well before the time we expectedHowever after the county inspected the installationWe never had a follow up to finished the inside trimThe installer blew us offThe office someone named, Dave promised the installer would be hereAfter four phone calls, no one has ever returned our calls or finished the installationDave even promised he would come and finish the installation himselfMy last phone call to their main office, no one wanted to answer my callI allowed the phone to ring for about ten minutes before a young lady answered the phoneWe had windows installed with screensEIGHT OF THE NINE SCREENS HAD TEARS IN THEMThey have never been replaced! The installer left broken glass on the inside floors! On the grass,driveway, and on out lanai The new windows were all smeared with sweat! I would never recommend HPA to anyone who requires quality work and to have their contracts fulfilled