We hired them months agoThey never sealed the inside of the windows, The slats/sliders per window were never put inNever installed the window sills ordered per contractYet the finance company they gave us still wants us to pay up IN FULLNOT HAPPENING!!!
No one told me not to remove the stickers on the windows so when the county inspector came he rejected the inspection contract#Paid 22,Paid by check I can't get a inspection without new stickers so they can finish the job, can't get them to call me back
wrong doors put in wrong location, screens missing, damaged productThey installed a solid 36" door where a 36" impact glass door was supposed to go and the impact door was put in a 32" door way inside my home where the solid door was supposed to go.Master bedroom window screen is missing and the screen for my sliding glass door is missing as wellThe sliding glass door had damage on it prior to their installing itThey have been aware of the wrong doors in the wrong places since April the day of the installI keep being told the doors were ordered ,but haven't come in yet I've asked to speak with a supervisor and get told they aren't in or they're on the phone they'll have them call me backI have yet to get a call from a supervisorMy permit for this job expires in Oct of Product_Or_Service: windows and doors
A contract was signed September The job is still not completeProduct was not what was demonstratedCustomer service is despicable High pressure, ambulance chasing sales pitch delivered as Hurricane Irma was off the Florida coastWe were promised a day jobIt has been monthsWe were promised huge electric and homeowners' insurance savingsWe were told that the company would reimburse us for the cost of windows if there were not savingsOnly a $savings so farThe inspections failed times.Customer satisfaction and service are at the bottom of the listPhone calls are not returned, techs show up without the correct pieces, upper management is extremely patronizingWe have complained numerous times regarding the horrible customer service and the lack of empathy on their partThe techs apologize every time they come out, not just because of our job, but others as wellThreatening to hire legal assistance received no reaction from the company This is n
HPA does not respond to any request for any contact and I am told, by the supplier, that they should be responsible for honoring the warranty In May of My wife and I entered into contract with HPA to have replacement windows installed at the cost of $No problem with installation and no problem with time lineThis past spring,the bedroom window would not stay up and I contacted HPA for a repair as the windows are under warranty by Doers Window MfgThey sent a rep to check it out and he diagnosed the problem as a "balancer"Which he could not fix at that timeHe said he would have HPA contact us to set up an appointmentNo contact at allI tried multiple times to contact them and got nothingI went directly to Doers and they said they no longer do business with HPA, but they would help me as much as possibleAfter a long delay, Doers says they have the part, but they have no way to get the repair done and I would have to contact HPA to have the repair done as they ar
Business contracted sale of windows to elderly step-mother in Jan Prior to installation step-mother passed away (Feb 29, 2016) HPA contracted for sale of sunroom windows to elderly (years old) woman and accepted down payment in Jan Contract stipulates balance due upon installation and not on final inspection Step-mother had suffered stroke and was of diminished capacity at time of signing contract Prior to installation step-mother admitted to hospital, Feb Step-mother passed away on Feb When HPA was contacted and notified of death of step-mother company salesperson was informed family saw no need for new windows as current windows work perfectly and have no damage Company salesperson advised caller (step-sister) to have windows installed and then default on loan/balance due That is encouragement of an individual to commit felony fraud Solicitation or conspiracy to commit felony fraud is an unacceptable behavior for any respectable c
On 3/27/we had signed a contract because salesman would not leaveWe followed the right to cancel policy and they opened up a charge and cashed ck The presentation was to be mins.turned into hrs.When we told him we could not financially do it this year, he crossed his arms and legs and told me back off some money for my sons wedding this year! We couldn't get him to leaveMy husband said sign and then cancel just to get rid of himI followed the right to cancel exactly that was on the agreement and then we received charge cards from the finance cowhich I had to cancelMy husband called last night 04/02/an spoke to Ashley and she said it had been cancelled and would return our documents and checkThis am I noticed in my checking account they cashed the checkI am sick over this, I have been dealing with them over a weekThis started on Tuesday March presentation, Wed7:am first email sent, Wed.pm 2nd email sent and also the letter sentThey ignored all ema
After work was done installing a house full of windows, a promise was made to cover re-installation of window contactsThe company defaulted promise We first contracted with Home Performance Alliance to replace and install all windows in our home (14)on December 19, The work was completed on January 31, We were set for inspection on 2/13,Inspection failed first time around due to missing fastenersThe company sent out a repair person and installed the missing fasteners In the mean time, our house was left unsecured due to the disagreement in covering the cost of the contactsEven though alliance agreed to cover the total cost, the cost was more than anticipated ($150)We were told the cost would be $by the security company we haveWe initially agreed to cover half if they would pay the other half even though it was in writing that they would cover the entire cost But, because they have out right lied to use on several occasions we would like Alliance to
We went to the Home and Garden Show in the Ft Myers area in March of and spoke to the representatives from Home Performance Alliance as we were looking for a contractor to replace the windows in our home We are currently still working with this company to complete our project which was begun on Tuesday, April 25thThe salesman who sold us our windows thought there might be an issue with our hurricane shutters passing codeWe informed him that we would not be interested in purchasing the Windows if our shutters would not pass codeEveryone that we have interacted with by phone or in person have worked well to resolve this issueWe love our windows, appreciate the company's willingness to relieve our concerns and stress as we work through this processToday we received an email from Peter, (vice president of the company) letting us know that if our shutters do not pass inspection, the company will place their dura shields on our windows at no cost to usWe very much appreciate thisAfter reading the reviews on this site, it does concern me that the most recent reviews to date are very negativeAlthough all people with this company have been very cordial and seem to be very willing to resolve concerns for our situation, I would suggest that if the lines of communication were more open and procedures for collecting money were slightly altered, perhaps these problems would not have occurredWe have completed a roof project and pool project this past year and NO money was given to either contractor until the permit with the county was closed and ALL inspections had passedI must say that it took two days of calling the office before I could get someone to return my call to listen to my concernI say these things because after reading the responses from HPA in these reviews, they mention that they want to learn from their customers to improve their companyAs to this date, we are satisfied so far as to how our issue has been resolved and are hoping that these beautiful windows that have been installed for us by two very cordial, respectful representatives of HPA, along with the salesman, and Peter (Vice President) who all appear to be helping us through this project will produce a successful final inspection by the County before the end of May
We had a very good experience with Jason. M He was very precise in his presentation of the windows and the energy efficiency of his product. He was very pleasant and patience with us and answered all of our questions. He is a great asset to this company. [redacted] from [redacted]
being prevented from getting my home equity loan to pay all creditors and general living expenses On 9/11/sales rep MR.Jim **from **me Performance Alliance came to my home to introduce his products and company [redacted] was very professional and presented an excellent presentation.I was very impressed on what he presented and stated that I was interested in purchasing the productThe cost for windows and two sliding doors was $21,At that time I told Jim that I had to wait for my home equity loan to clear to be able to pay for the Windows [redacted] then presented an alternate credit program that his firm offered which was a no interest loanI was to use this loan to start the payments for the windows and then when my equity money came through, I could pay off the equity loan in full with the credit loan and then continue to finalize the rest of the window paymentsI refused this offer and stated that I wanted to wait for my equity to close [redacted] said fine and stated the I would have
Complete lack of professionalismDoes NOT complete work in promised timeHas not completed jobWont return calls Ordered windows to be installed in MayCame late July and to this date, 12/4, the job has not been completedHave asked for a discount to no avail, have asked to complete the Job, no-one is calling me back$16,job and I cant seem to get resolution
Installation delays, Damage to property, excessive repairs needed, additional costs Purchase date 8/13/Install date 10/14/Was told by sales, Stacy, it would only take to weeks and install in one dayIt took days to installWorkers were OK and even gave a good ratingWe had to leave but left workers alone because only outside work was leftThe next morning upon inspection we found screens left off and laying on ground, sprinkler heads broken off and missingpaint scrapes by most of the windows, broken plants and many repairs to be done to the windowsWhen they installed the storm shields on our sunroom they neglected to install the one for the doorI called and spoke to Misty and Victoria who told me it was not part of the contractOur contract states we were to receive hurricane shields and we only got After many heated discussions they finally agreed to install the one for the door I am now trying to get our garage side door and window protected wit
Stay far awayOne of their representatives came to my home (uninvited) and offered to have an estimater come to my homeI asked what the approximate cost for a window might meHe would not tell meIn order to schedule an estimate, he said my wife would have to be presentI wanted an estimate for three windows, and he told me all windows would need to be assessedWhen the company called me, the person on the phone said that the estimater would have to enter my home and measure all the windows from the insideI was not comfortable with that, as all the windows are the same size and measuring one would suffice to deliver a rough estimate as to the costWe agreed to cancel the estimateNow, reading the reviews here, I realize that I dodged a bullet
signed contract 10-14-salesman returned 10-24-to finish paperworkwas tricked into signing open dated certificate of completionthat will play an important roll later12-01-the work startedwas supposed to take daysanother part of my order was delivered 12-16-nothing was completed and I was told the company would be back in a couple weeks to finishin april after many failed attempts to get the company to finish the job or even deliver all the materials, I had to consult with an attorneyhired a building inspector at his advicethe inspector told me to contact the building department and have them check it out because work was not done to codei also stopped payment and filed a dispute with my credit card company at the advice of the inspectori found out at this time that one of the license holders of the company had signed the open dated certificate of completion and submitted it to financethe company had taken all the money up front without even delivering the materialsdays after the credit card dispute was filed I got a response from the companythe owner of the company called me and after calling me several obscenities stated he was the owner of a million dollar company and would see me buried 6ft under before I stole from himat the advice of the attorney I let them try to finish and rectify their messthey returned to the job site in maythey met with the building inspectorhe made them pull all the windows to install them to codeagain nothing was done to codeto this day the job still is not doneevery window has been taken out and reinstalled 5xsmy sliding glass door has been removed and reinstalled 6xsthe guys damaged my frames and had to replace windows and the sliding glass doori have had water leaks and now have black moldi had inches of stucco cut around every window and left exposed to rain for monthswhen installing my hurricane shields, the guys drilled holes into my house completely penetrating my wallsi still don't have my windows I orderedthey have switched products without my approvali have had failed final inspections and my permit was expired monthsi had to terminate the company in march for neglect and abandonment.I had to hire another company to come install all new windows and clean up from home performance alliances messi have already taken days off work for home performance alliance to be here on my property working on this jobi have picture and video evidence with time stamps to verify my claimyou can look up comments from the building inspectors and see the results of their inspectionsgo to the city of northport floridamy permit number is XX-XXXXXXXXthis company has taken a huge part of my life and has caused many problems between me and my wifemy advice is do not hirePLEASE EVERYONE WHO HAS A COMPLAINT, PLEASE FILE WITH THE BUSINESS CONSUMER ALLIANCEITS A SITE HPA USES AND PAYS FOR TO FRAUD A AAA RATINGBE SURE TO CHECK IT OUT AND POST YOUR CONCERNS THERE AS WELLTHANKS FOR LISTENING TO MY RANT
Contract for windows signed Oct installation was on Jan A mistakenly measured window was to be replacedNo action taken to solve the problem Contract for Hurricane Resistant Windows (Oct 12,2017)Cost was financed for 16,through [redacted] ***).Installation was done Jan 2, Two windows needed replacement, one was done in May 21, The largest window in front of the house was not availableDuring this visit the company employee, Kevin, took our file containing; our contract, the county permit and our personal loan information, without our consentWhen confronted with this, they said they will send it to us but no action was taken eitherJosh (727-410-4066) scheduled an appt for the window replacement for June 15, and they didn't show upWhen confronted again, they said that nothing was scheduled for that day in their recordsThe receptionist said she will leave a note to get back to usTo this date, July 5, 2018, we haven't heard from them a
I am so happy with my windows! great customer service, answered all my questions! installers were on time! I give them A++
We hired them months agoThey never sealed the inside of the windows, The slats/sliders per window were never put inNever installed the window sills ordered per contractYet the finance company they gave us still wants us to pay up IN FULLNOT HAPPENING!!!
No one told me not to remove the stickers on the windows so when the county inspector came he rejected the inspection contract#Paid 22,Paid by check I can't get a inspection without new stickers so they can finish the job, can't get them to call me back
Please see attached complaint and documentation received from customer
wrong doors put in wrong location, screens missing, damaged productThey installed a solid 36" door where a 36" impact glass door was supposed to go and the impact door was put in a 32" door way inside my home where the solid door was supposed to go.Master bedroom window screen is missing and the screen for my sliding glass door is missing as wellThe sliding glass door had damage on it prior to their installing itThey have been aware of the wrong doors in the wrong places since April the day of the installI keep being told the doors were ordered ,but haven't come in yet I've asked to speak with a supervisor and get told they aren't in or they're on the phone they'll have them call me backI have yet to get a call from a supervisorMy permit for this job expires in Oct of Product_Or_Service: windows and doors
A contract was signed September The job is still not completeProduct was not what was demonstratedCustomer service is despicable High pressure, ambulance chasing sales pitch delivered as Hurricane Irma was off the Florida coastWe were promised a day jobIt has been monthsWe were promised huge electric and homeowners' insurance savingsWe were told that the company would reimburse us for the cost of windows if there were not savingsOnly a $savings so farThe inspections failed times.Customer satisfaction and service are at the bottom of the listPhone calls are not returned, techs show up without the correct pieces, upper management is extremely patronizingWe have complained numerous times regarding the horrible customer service and the lack of empathy on their partThe techs apologize every time they come out, not just because of our job, but others as wellThreatening to hire legal assistance received no reaction from the company This is n
HPA does not respond to any request for any contact and I am told, by the supplier, that they should be responsible for honoring the warranty In May of My wife and I entered into contract with HPA to have replacement windows installed at the cost of $No problem with installation and no problem with time lineThis past spring,the bedroom window would not stay up and I contacted HPA for a repair as the windows are under warranty by Doers Window MfgThey sent a rep to check it out and he diagnosed the problem as a "balancer"Which he could not fix at that timeHe said he would have HPA contact us to set up an appointmentNo contact at allI tried multiple times to contact them and got nothingI went directly to Doers and they said they no longer do business with HPA, but they would help me as much as possibleAfter a long delay, Doers says they have the part, but they have no way to get the repair done and I would have to contact HPA to have the repair done as they ar
Business contracted sale of windows to elderly step-mother in Jan Prior to installation step-mother passed away (Feb 29, 2016) HPA contracted for sale of sunroom windows to elderly (years old) woman and accepted down payment in Jan Contract stipulates balance due upon installation and not on final inspection Step-mother had suffered stroke and was of diminished capacity at time of signing contract Prior to installation step-mother admitted to hospital, Feb Step-mother passed away on Feb When HPA was contacted and notified of death of step-mother company salesperson was informed family saw no need for new windows as current windows work perfectly and have no damage Company salesperson advised caller (step-sister) to have windows installed and then default on loan/balance due That is encouragement of an individual to commit felony fraud Solicitation or conspiracy to commit felony fraud is an unacceptable behavior for any respectable c
On 3/27/we had signed a contract because salesman would not leaveWe followed the right to cancel policy and they opened up a charge and cashed ck The presentation was to be mins.turned into hrs.When we told him we could not financially do it this year, he crossed his arms and legs and told me back off some money for my sons wedding this year! We couldn't get him to leaveMy husband said sign and then cancel just to get rid of himI followed the right to cancel exactly that was on the agreement and then we received charge cards from the finance cowhich I had to cancelMy husband called last night 04/02/an spoke to Ashley and she said it had been cancelled and would return our documents and checkThis am I noticed in my checking account they cashed the checkI am sick over this, I have been dealing with them over a weekThis started on Tuesday March presentation, Wed7:am first email sent, Wed.pm 2nd email sent and also the letter sentThey ignored all ema
After work was done installing a house full of windows, a promise was made to cover re-installation of window contactsThe company defaulted promise We first contracted with Home Performance Alliance to replace and install all windows in our home (14)on December 19, The work was completed on January 31, We were set for inspection on 2/13,Inspection failed first time around due to missing fastenersThe company sent out a repair person and installed the missing fasteners In the mean time, our house was left unsecured due to the disagreement in covering the cost of the contactsEven though alliance agreed to cover the total cost, the cost was more than anticipated ($150)We were told the cost would be $by the security company we haveWe initially agreed to cover half if they would pay the other half even though it was in writing that they would cover the entire cost But, because they have out right lied to use on several occasions we would like Alliance to
We went to the Home and Garden Show in the Ft Myers area in March of and spoke to the representatives from Home Performance Alliance as we were looking for a contractor to replace the windows in our home We are currently still working with this company to complete our project which was begun on Tuesday, April 25thThe salesman who sold us our windows thought there might be an issue with our hurricane shutters passing codeWe informed him that we would not be interested in purchasing the Windows if our shutters would not pass codeEveryone that we have interacted with by phone or in person have worked well to resolve this issueWe love our windows, appreciate the company's willingness to relieve our concerns and stress as we work through this processToday we received an email from Peter, (vice president of the company) letting us know that if our shutters do not pass inspection, the company will place their dura shields on our windows at no cost to usWe very much appreciate thisAfter reading the reviews on this site, it does concern me that the most recent reviews to date are very negativeAlthough all people with this company have been very cordial and seem to be very willing to resolve concerns for our situation, I would suggest that if the lines of communication were more open and procedures for collecting money were slightly altered, perhaps these problems would not have occurredWe have completed a roof project and pool project this past year and NO money was given to either contractor until the permit with the county was closed and ALL inspections had passedI must say that it took two days of calling the office before I could get someone to return my call to listen to my concernI say these things because after reading the responses from HPA in these reviews, they mention that they want to learn from their customers to improve their companyAs to this date, we are satisfied so far as to how our issue has been resolved and are hoping that these beautiful windows that have been installed for us by two very cordial, respectful representatives of HPA, along with the salesman, and Peter (Vice President) who all appear to be helping us through this project will produce a successful final inspection by the County before the end of May
Home Performance Alliance did a great job installing our new windows. They were very professional and cleaned up after installation.
We had a very good experience with Jason. M He was very precise in his presentation of the windows and the energy efficiency of his product. He was very pleasant and patience with us and answered all of our questions. He is a great asset to this company. [redacted] from [redacted]
being prevented from getting my home equity loan to pay all creditors and general living expenses On 9/11/sales rep MR.Jim **from **me Performance Alliance came to my home to introduce his products and company [redacted] was very professional and presented an excellent presentation.I was very impressed on what he presented and stated that I was interested in purchasing the productThe cost for windows and two sliding doors was $21,At that time I told Jim that I had to wait for my home equity loan to clear to be able to pay for the Windows [redacted] then presented an alternate credit program that his firm offered which was a no interest loanI was to use this loan to start the payments for the windows and then when my equity money came through, I could pay off the equity loan in full with the credit loan and then continue to finalize the rest of the window paymentsI refused this offer and stated that I wanted to wait for my equity to close [redacted] said fine and stated the I would have
Complete lack of professionalismDoes NOT complete work in promised timeHas not completed jobWont return calls Ordered windows to be installed in MayCame late July and to this date, 12/4, the job has not been completedHave asked for a discount to no avail, have asked to complete the Job, no-one is calling me back$16,job and I cant seem to get resolution
Installation delays, Damage to property, excessive repairs needed, additional costs Purchase date 8/13/Install date 10/14/Was told by sales, Stacy, it would only take to weeks and install in one dayIt took days to installWorkers were OK and even gave a good ratingWe had to leave but left workers alone because only outside work was leftThe next morning upon inspection we found screens left off and laying on ground, sprinkler heads broken off and missingpaint scrapes by most of the windows, broken plants and many repairs to be done to the windowsWhen they installed the storm shields on our sunroom they neglected to install the one for the doorI called and spoke to Misty and Victoria who told me it was not part of the contractOur contract states we were to receive hurricane shields and we only got After many heated discussions they finally agreed to install the one for the door I am now trying to get our garage side door and window protected wit
Stay far awayOne of their representatives came to my home (uninvited) and offered to have an estimater come to my homeI asked what the approximate cost for a window might meHe would not tell meIn order to schedule an estimate, he said my wife would have to be presentI wanted an estimate for three windows, and he told me all windows would need to be assessedWhen the company called me, the person on the phone said that the estimater would have to enter my home and measure all the windows from the insideI was not comfortable with that, as all the windows are the same size and measuring one would suffice to deliver a rough estimate as to the costWe agreed to cancel the estimateNow, reading the reviews here, I realize that I dodged a bullet
All the installers were polite and courteousWas very careful with any items inside the rooms,cleaned up after, not leaving it to the next day
signed contract 10-14-salesman returned 10-24-to finish paperworkwas tricked into signing open dated certificate of completionthat will play an important roll later12-01-the work startedwas supposed to take daysanother part of my order was delivered 12-16-nothing was completed and I was told the company would be back in a couple weeks to finishin april after many failed attempts to get the company to finish the job or even deliver all the materials, I had to consult with an attorneyhired a building inspector at his advicethe inspector told me to contact the building department and have them check it out because work was not done to codei also stopped payment and filed a dispute with my credit card company at the advice of the inspectori found out at this time that one of the license holders of the company had signed the open dated certificate of completion and submitted it to financethe company had taken all the money up front without even delivering the materialsdays after the credit card dispute was filed I got a response from the companythe owner of the company called me and after calling me several obscenities stated he was the owner of a million dollar company and would see me buried 6ft under before I stole from himat the advice of the attorney I let them try to finish and rectify their messthey returned to the job site in maythey met with the building inspectorhe made them pull all the windows to install them to codeagain nothing was done to codeto this day the job still is not doneevery window has been taken out and reinstalled 5xsmy sliding glass door has been removed and reinstalled 6xsthe guys damaged my frames and had to replace windows and the sliding glass doori have had water leaks and now have black moldi had inches of stucco cut around every window and left exposed to rain for monthswhen installing my hurricane shields, the guys drilled holes into my house completely penetrating my wallsi still don't have my windows I orderedthey have switched products without my approvali have had failed final inspections and my permit was expired monthsi had to terminate the company in march for neglect and abandonment.I had to hire another company to come install all new windows and clean up from home performance alliances messi have already taken days off work for home performance alliance to be here on my property working on this jobi have picture and video evidence with time stamps to verify my claimyou can look up comments from the building inspectors and see the results of their inspectionsgo to the city of northport floridamy permit number is XX-XXXXXXXXthis company has taken a huge part of my life and has caused many problems between me and my wifemy advice is do not hirePLEASE EVERYONE WHO HAS A COMPLAINT, PLEASE FILE WITH THE BUSINESS CONSUMER ALLIANCEITS A SITE HPA USES AND PAYS FOR TO FRAUD A AAA RATINGBE SURE TO CHECK IT OUT AND POST YOUR CONCERNS THERE AS WELLTHANKS FOR LISTENING TO MY RANT
Contract for windows signed Oct installation was on Jan A mistakenly measured window was to be replacedNo action taken to solve the problem Contract for Hurricane Resistant Windows (Oct 12,2017)Cost was financed for 16,through [redacted] ***).Installation was done Jan 2, Two windows needed replacement, one was done in May 21, The largest window in front of the house was not availableDuring this visit the company employee, Kevin, took our file containing; our contract, the county permit and our personal loan information, without our consentWhen confronted with this, they said they will send it to us but no action was taken eitherJosh (727-410-4066) scheduled an appt for the window replacement for June 15, and they didn't show upWhen confronted again, they said that nothing was scheduled for that day in their recordsThe receptionist said she will leave a note to get back to usTo this date, July 5, 2018, we haven't heard from them a