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PNC Bank, N.A. spoke with [redacted] on July 11, 2017 regarding her concerns, and we will be working directly with the customer to resolve the matter.

PNC Bank, N.A. responded to [redacted] on 10-06-17, and considers this matter addressed

April 6, 2018[redacted]RE: Revdex.com Reference Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on January 31, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Standard Checking account ending in [redacted] (the “Account”) and your Standard Checking account ending in [redacted] that is currently closed (the “Original Account”). I was unable to reach you by phone, but I appreciate the opportunity to address your concerns.In your complaint you state that you have had multiple issues with PNC concerning account balances, specifically in regard to when your direct deposit is made available and reasons that overdraft fees are assessed to your Original Account, but did not reference specific transactions or dates. Additionally, you state that you had difficulties with resolving issues due to a fraudulent check drawn on the Original Account, the need to open the new Account as a result of the fraudulent check, and a check printing fee that was involved. You request that PNC compensate you $36.00 for every contact that you have made with PNC in order to resolve your concerns. PNC respectfully declines your request for compensation.PNC researched and reviewed your concerns, and according to our records, on December 18, 2017, Check number ** for $** (the “Check”) posted to your Original Account. On December 19, 2017, you reported that the Check was fraudulent and PNC immediately began researching on your behalf. On December 26, 2017, it was determined that the Check had been altered and your Original Account was credited for the amount of the Check. Additionally, fees in the amount of $[redacted] that were assessed to the Original Account in relation to this situation were refunded to the Original Account. On behalf of PNC, I apologize for any inconvenience this situation caused you and that you were not satisfied with the resolution.In regard to your additional concerns with your Original Account, particularly regarding your account balance and the assessment of overdraft fees, PNC reviewed your Original Account and could not find any evidence to substantiate your claim regarding your transactions being handled inappropriately. All deposits were made available in accordance with your PNC’s Funds Availability Policy and all transactions and overdraft fees were processed and assessed in accordance with your Account Agreement for Personal Checking, Savings and Money Market Accounts (“Account Agreement”) and Consumer Schedule of Service Charges and Fees (“Fee Schedule”). Copies of the Account Agreement and Fee Schedule have been mailed under separate cover for your reference.It is PNC’s practice to refund any fee assessed as the result of a bank error. No bank error occurred in the handling of your Original Account. However, PNC is sympathetic towards your situation. According to our records, the Account received courtesy fee refunds on January 24, 2018 in the amount of $** for overdraft fees assessed to the Original Account. There may not be future refunds in the absence of bank error.Finally, you opened the Account as a result of the fraudulent Check that posted to the Original Account. PNC assessed you a check printing fee of $*for new checks. Generally, PNC orders checks for a customer at the customer’s request. In case there was miscommunication between you and PNC at the time that you opened the Account, PNC refunded you the check printing fee of $** on February 16, 2018.Thank you for the opportunity to clarify PNC’sposition in this matter.lfyouhave any questions or additional concerns, please call me at [redacted] extension [redacted], which is also my direct number. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time.Sincerely,Executive Client Relation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on September 30, 2015, and considers this matter addressed.

My family and I reject the response from PNC Bank because it doesn't satisfy or respond to the fact that, not only did my family members and I incur months of stress due to the constant and continuous requirements placed upon us for this loan, it also does not take into account all of the fees we had to pay out to satisfy their continuous requests.  We have had to pay for multiple fax, mailing fees, and processing fees. Plus the costs of at least two credit check fees, that were activated without my knowledge.  They in turn, let the closing date for the loan of December 23rd just pass without our knowledge of them doing so, which caused the whole process to have to be started all over again in mid-January of 2018.  This process began last August, and because of the stress and mis-handling of this process, I believe we should at least be compensated for the fees we have paid out for.  This whole process has resulted in many problems for us, when all we wanted to do was take over the small amount left on the mortgage, and move into a family member's house.  We never thought so many requirements, fees and stress, would be the result of this loan application.  Thank You for your assistance!  [redacted] and family.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to Ms. [redacted] on 6/28/2016, and considers this matter addressed - JT

February 23, 2018PNC Bank, N.A. responded to [redacted] on February 7, 2018 via phone and considers this matter addressed.Thank you,ACBPNC Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below. The same problem occurred this month of 255.24 cents ocurred again even after I was told that pnc will stop payments from this creditor will be switching banks unless something is done
 Regards,
[redacted]

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on April 4, 2016, and considers this matter addressed. Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank Tell us why here...

June 26, 2017[redacted]Re: Revdex.com (“Revdex.com”) Case Number [redacted] Dear Mr. [redacted]:This is in response to your complaint filed on June 7, 2017, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association ("PNC”), CashBuilder credit card account ending in [redacted](“Account"), I appreciate the opportunity to address your concerns.According to your complaint, you stated that you were forced to close your Account because the person you worked with would not remove a late fee from your Account.On April 24, 2017 your monthly statement was issued indicating a required minimum payment in the amount of $25.00 was due on May 20, 2017. PNC received a payment in the amount of $787.40 on May 21, 2017. Since the payment was not received on May 20, 2017 your Account was assessed a late fee in the amount of $25.00 and an interest charge of $13.38 when your Account cycled on May 25, 2017.On June 5, 2017 PNC received a call from you requesting that the late fee and interest charge be removed from your Account. The representative that you spoke with, as a courtesy, removed the $13.38 interest charge. At that time you chose to close your Account. The representative disclosed that the closing process cannot be reversed. You agreed at that time to close your Account.During our conversation on June 7, 2017, as a courtesy, PNC credited your Account for the $25.00 late fee. PNC respectively declines your request to reopen your Account or change what PNC rep[redacted]ed to the credit bureaus to which we report.Thank you for allowing me to clarify our position in this matter. If you have any questions or additional concerns, please call me toll free at [redacted]. My extension is [redacted] which is also my direct telephone, and I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client Relations, [redacted] PNC Reference Number*

JPL 9.28.17 ISSUE RESOLVED

On Sun, Jan 31, 2016 at 2:42 PM,  wrote:Hi [redacted],  the complaints for [redacted] and [redacted]were resolved with the customers on 1-29-2016.  Please update the status for complaint.

PNC Bank, N.A. responded to [redacted] on 10/16/2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on August 7, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on May 1, 2018 via phone and considers this matter addressedTell us why here...

February 27, 2018[redacted]RE: Revdex.com of Western Pennsylvania - Case Number [redacted]XXXXXXXXXXXXXXXXXXXXXXXXXXXDear Mr. [redacted]:This is in response to your complaint filed on January 17, 2018, with the Revdex.com of...

Western Pennsylvania and your complaint filed on XXXX, with XXXX regarding your PNC Bank, National Association (“PNC”) Business Loan ending in XXXX (the “Loan”). Thank you for taking the time to speak with me on January 18, 2018, to discuss your complaints. I appreciate the opportunity to address your concerns.In your complaints and during our telephone conversation, you stated you paid off your Loan in January 2017, and the prepayment penalty amount of $XXXX was included in the payoff figure of $XXXX. You advised that your daughter, a signer on the Loan, asked about the lien release and was informed the prepayment penalty had not been paid and you issued another check in the amount of $XXXX in February 2017, which has been negotiated. You stated you have been charged twice for the prepayment penalty and have been trying to obtain a refund for over eight (8) months without success.PNC reviewed your assertions regarding this matter and determined that the prepayment penalty was paid twice. Our records indicate that on January 5, 2017, PNC received a payment in the amount of $XXXX which included the Prepayment Penalty. On February 27, 2017, PNC received another payment in the amount of $XXXX for the Prepayment Penalty. As a result of your concern, PNC issued a PNC cashier's check in the amount of $XXXX which was mailed to your address of record ([redacted]) on February 16, 2018.On behalf of PNC, I apologize for any inconvenience this matter may have caused. If you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX. I am available Monday through Friday from 8:00 am to 4:45 pm, Eastern Time.Sincerely,xxxxx xxxxxXXXXX XXXXX Executive Client RelationsPNC Reference Numbers XXXX and XXXX

PNC Bank, N.A. responded to [redacted] in writing on May 10, 2017, and considers this matter addressed.