Home Satellite

PNC Bank, N.A. responded to [redacted] on May 25, 2017 and considers this matter resolved.

I am sorry I just emailed clarification. PNC did not update the credit report as of yesterday. The report still shows no pymts reporting from 04/2016 through 01/2018

PNC Bank, N.A responded to [redacted] on April 5, 2018 and considers this matter addressed

PNC Bank, N.A.
responded to Ms. [redacted] on October 30, 2015, and considers this matter
addressed. Thank you

November 13, 2015 PNC Bank, N.A. responded to [redacted] on November 13, 2015, and considers this matter
addressed. Thank you,ACBPNC Bank

PNC Bank, N.A. responded to [redacted] on January 11, 2018, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on May 11, 2018 via phone and considers this matter addressed. Tell us why here...

To: [redacted] Officer, Executive Client Relations Fr: [redacted] Loan Number: [redacted] Revdex.com Ref No: [redacted] Re: Processing of Mortgage Payments and Principal for July, August,...

and September/2016 Dte: October 18, 2016 I appreciate PNC Mortgage for correcting the error that was made by the company, My payment was mailed with three coupons, one for July, August and September. Noted on ail three coupons was the mortgage amount and $100.00 to be applied towards the principal for each month totailying $300.00. I would never write a check for $2,055.78 without specific instructions on the coupons for how it should be applied towards the mortgage and or principal. In checking my payment history, there will be evidence that I pay three months’ mortgage frequently, however, the only thing that changed in this practice of mortgage payments was that I added $100.00 for each month toward principal. Inevitably, mistakes do happen and it has been extremely frustrating in resolving this one. I appreciate your time and effort in getting this mistake corrected. Finding out what actually happened to create the mixup in the first place would benefit other customers, but enough ruminating. Nina I am most appreciative and greatly relieved that my credit was not affected by this error and that I am not being charged a late fee. Usually I mail three months' mortgage but because of this mistake, I only mailed a check for October, 2016 mortgage. Hopefully, I will regain confidence in PNC's handling of mortgage payments in the near future. There is an error in my property address; the zip code is [redacted]. Please correct this in your bank records. [redacted], again I want to thank you for being so tenacious in helping me to resolve this problem. Cc: Revdex.com enclosure

PNC Bank, N.A. responded to [redacted] on 10-13-17, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank the Revdex.com . I have been assigned a person to help for the first time in years!. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below. I have no idea what the message is from PNC as I cannot open the attachment. Since I have to respond within 5 days, I am rejecting this response until I'm able to view their response to my complaint. Are you able to resend and allow me to open the message that was attached?
Regards,
[redacted]

While we regret that we were not able to speak with Mr. [redacted] by telephone, PNC sent a written response dated November 19, 2015.  PNC considers this matter resolved.Melissa G[redacted]Executive Client Relations

Good Afternoon, PNC spoke to Mr. [redacted] on May 6, 2016 and considers this matter to be addressed.  Lauren R[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on March 3, 2017, and considers this matter addressed.

JPL RESPONDED 9.11.17

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since I have tried returning calls numerous times it would be best to make an appointment to talk.  PNC can request what else is needed by email. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  To avoid any issues in the...

future, I've cancelled my direct deposit into my pnc account, cancelled all bill pay, and transferred everything to my new account. One day when PNC is able to offer a better deposit/withdrawal system - I would like to try them again. Until then, I will deposit money hear and there just to keep my account open, but it is no longer my primary bank account. I would like to thank the Revdex.com for your help, in resolving this matter.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pnc is unable to resolve my complaint. They will not take responsibility for their error. I have no choice but to refinance my home with another lender. 
Regards,
[redacted]

PNC responded to Mr. [redacted] on September 3, 2015 and considers the issue addressed.Thank you,Melissa G[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on 10-31-17, and considers this matter addressed