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Revdex.com: PNC worked hard to address our issue and was very fair in its resolution with me. I will continue to have a very high opinion of them and do my banking with them.
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A.
responded to Ms. [redacted] on October 30, 2015, and considers this matter
addressed. Thank you

Good Afternoon"NC Bank, N.A. responded to [redacted] on March 20, 2017 and considers this matter addressedLauren R[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on May 25, 2017 and considers this matter resolved.

PNC Bank, N.A. responded to [redacted] on April 10, 2017, and considers this matter addressed.

The reason I reject is because PNC has done nothing for me.  They withdrew $379.00 from my account when I in fact at this time have a dispute with AT&T because AT&T cut my phone services off when I paid my bill.  After I paid my telephone bill, AT&T cut me off.  Therefore, I put a dispute in to PNC Bank.  PNC send me the paper work.  I submitted the dispute paper, however, PNC said they did not receive the form, therefore, I submitted another form and followed up with PNC to make sure they received the form.  I contacted them on December 6, 2018, I believe and was advised by their CSR that the form was received and I thought the case was closed.  I was SHOCKED when, I checked my balance and noticed that $379.00 was deducted from my account and further SHOCKED when I found out that PNC when back into my account with out my knowledge and reversed their decision.  Further, I don't owe AT&T that much because, I did pay them 140.00.  Therefore, I am now out of $140.00 and PNC over paid them.   The only way, I will be satisfied with PNC is, they give me my $379.00 back, which they had no business reversing the decision because, I signed the dispute form and they received the form.  They screwed up my whole account, and I have not been able to pay my bankruptcy stipulation which is the money PNC deducted. I am not satisfied with PNC Bank and can't believe they withdrew money from my account and never made me aware.  I am planning on ending my relationship with PNC very soon.  I don't need a bank like this. I rate this bank -5.  They are thieves.  I will not be with this bank much longer.  Moving my account to a credit union which will be better for me anyway. Revdex.com, I appreciate your help with this matter.  Sincerely,  [redacted]   Sincerely,  [redacted]

To: [redacted] Officer, Executive Client Relations Fr: [redacted] Loan Number: [redacted] Revdex.com Ref No: [redacted] Re: Processing of Mortgage Payments and Principal for July, August,...

and September/2016 Dte: October 18, 2016 I appreciate PNC Mortgage for correcting the error that was made by the company, My payment was mailed with three coupons, one for July, August and September. Noted on ail three coupons was the mortgage amount and $100.00 to be applied towards the principal for each month totailying $300.00. I would never write a check for $2,055.78 without specific instructions on the coupons for how it should be applied towards the mortgage and or principal. In checking my payment history, there will be evidence that I pay three months’ mortgage frequently, however, the only thing that changed in this practice of mortgage payments was that I added $100.00 for each month toward principal. Inevitably, mistakes do happen and it has been extremely frustrating in resolving this one. I appreciate your time and effort in getting this mistake corrected. Finding out what actually happened to create the mixup in the first place would benefit other customers, but enough ruminating. Nina I am most appreciative and greatly relieved that my credit was not affected by this error and that I am not being charged a late fee. Usually I mail three months' mortgage but because of this mistake, I only mailed a check for October, 2016 mortgage. Hopefully, I will regain confidence in PNC's handling of mortgage payments in the near future. There is an error in my property address; the zip code is [redacted]. Please correct this in your bank records. [redacted], again I want to thank you for being so tenacious in helping me to resolve this problem. Cc: Revdex.com enclosure

PNC responded to Mr. [redacted] on September 3, 2015 and considers the issue addressed.Thank you,Melissa G[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on May 11, 2018 via phone and considers this matter addressed. Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank the Revdex.com . I have been assigned a person to help for the first time in years!. [redacted]

While we regret that we were not able to speak with Mr. [redacted] by telephone, PNC sent a written response dated November 19, 2015.  PNC considers this matter resolved.Melissa G[redacted]Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since I have tried returning calls numerous times it would be best to make an appointment to talk.  PNC can request what else is needed by email. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on 10-13-17, and considers this matter addressed

JPL RESPONDED 9.11.17

PNC Bank, N.A. responded to [redacted] on March 3, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below. I have no idea what the message is from PNC as I cannot open the attachment. Since I have to respond within 5 days, I am rejecting this response until I'm able to view their response to my complaint. Are you able to resend and allow me to open the message that was attached?
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pnc is unable to resolve my complaint. They will not take responsibility for their error. I have no choice but to refinance my home with another lender. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on 10-31-17, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  To avoid any issues in the...

future, I've cancelled my direct deposit into my pnc account, cancelled all bill pay, and transferred everything to my new account. One day when PNC is able to offer a better deposit/withdrawal system - I would like to try them again. Until then, I will deposit money hear and there just to keep my account open, but it is no longer my primary bank account. I would like to thank the Revdex.com for your help, in resolving this matter.
Regards,
[redacted]

Good Afternoon, PNC spoke to Mr. [redacted] on May 6, 2016 and considers this matter to be addressed.  Lauren R[redacted]Executive Client Relations