Home Satellite

January 18, 2017 “PNC Bank, N.A. responded to [redacted] on January 18, 2017, and considers this matter addressed" Thank you, CJ

May 4, 2016Dear Ms. [redacted]PNC Bank, N.A. responded to Mr. [redacted] on May 4, 2016, and considers this matter addressed. Sincerely,Lisa M[redacted]Executive Client Relations

PNC
responded directly to [redacted] on December 15, 2015, and considers this
matter addressed.

PNC Bank, N.A. responded to [redacted] on 10-06-17, and considers this matter addressed

PNC responded to [redacted] on December 27, 2017, and considers the matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Very unprofessional!The letter from PNC Bank regarding their investigation is inaccurate. My complaint is that they did not contact me or inform of a delinquency on a joint account as I was promised by their branch manager, who suggested the pro-active steps we took. Not only did PNC bank fail to notify me, their manager never told me that I needed to take additional steps or measures as suggested in the recent written response from PNC bank. The bank manager should have told me everything I needed to do when I came to her with this issue. I will never trust the advice of anyone from your bank again. The recent letter I received from PNC Bank shows an attempt on their
part to look for excuses and nit-pick details so they don't look bad or feel any responsibility. They fired one bank manager who was involved with this. He didn't act very professional either. Poor customer service!Not once during this entire dispute has anyone from PNC bank even offered an apology for their role in this mess. My credit takes a hit because this bank did not contact me during a sixteen-month period about this account being delinquent. They take no responsibility for this as expected.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on December 28, 2017 via phone and considers this matter to be addressed.

PNC Bank, N.A. responded to Ms. [redacted] on 6/28/2016, and considers this matter addressed - JT

12/19/17Dear Ms. [redacted]PNC Bank, N.A. responded to [redacted] on December 19, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations.

April 6, 2018[redacted]RE: Revdex.com Reference Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on January 31, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Standard Checking account ending in [redacted] (the “Account”) and your Standard Checking account ending in [redacted] that is currently closed (the “Original Account”). I was unable to reach you by phone, but I appreciate the opportunity to address your concerns.In your complaint you state that you have had multiple issues with PNC concerning account balances, specifically in regard to when your direct deposit is made available and reasons that overdraft fees are assessed to your Original Account, but did not reference specific transactions or dates. Additionally, you state that you had difficulties with resolving issues due to a fraudulent check drawn on the Original Account, the need to open the new Account as a result of the fraudulent check, and a check printing fee that was involved. You request that PNC compensate you $36.00 for every contact that you have made with PNC in order to resolve your concerns. PNC respectfully declines your request for compensation.PNC researched and reviewed your concerns, and according to our records, on December 18, 2017, Check number ** for $** (the “Check”) posted to your Original Account. On December 19, 2017, you reported that the Check was fraudulent and PNC immediately began researching on your behalf. On December 26, 2017, it was determined that the Check had been altered and your Original Account was credited for the amount of the Check. Additionally, fees in the amount of $[redacted] that were assessed to the Original Account in relation to this situation were refunded to the Original Account. On behalf of PNC, I apologize for any inconvenience this situation caused you and that you were not satisfied with the resolution.In regard to your additional concerns with your Original Account, particularly regarding your account balance and the assessment of overdraft fees, PNC reviewed your Original Account and could not find any evidence to substantiate your claim regarding your transactions being handled inappropriately. All deposits were made available in accordance with your PNC’s Funds Availability Policy and all transactions and overdraft fees were processed and assessed in accordance with your Account Agreement for Personal Checking, Savings and Money Market Accounts (“Account Agreement”) and Consumer Schedule of Service Charges and Fees (“Fee Schedule”). Copies of the Account Agreement and Fee Schedule have been mailed under separate cover for your reference.It is PNC’s practice to refund any fee assessed as the result of a bank error. No bank error occurred in the handling of your Original Account. However, PNC is sympathetic towards your situation. According to our records, the Account received courtesy fee refunds on January 24, 2018 in the amount of $** for overdraft fees assessed to the Original Account. There may not be future refunds in the absence of bank error.Finally, you opened the Account as a result of the fraudulent Check that posted to the Original Account. PNC assessed you a check printing fee of $*for new checks. Generally, PNC orders checks for a customer at the customer’s request. In case there was miscommunication between you and PNC at the time that you opened the Account, PNC refunded you the check printing fee of $** on February 16, 2018.Thank you for the opportunity to clarify PNC’sposition in this matter.lfyouhave any questions or additional concerns, please call me at [redacted] extension [redacted], which is also my direct number. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time.Sincerely,Executive Client Relation

June 26, 2017[redacted]Re: Revdex.com (“Revdex.com”) Case Number [redacted] Dear Mr. [redacted]:This is in response to your complaint filed on June 7, 2017, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association ("PNC”), CashBuilder credit card account ending in [redacted](“Account"), I appreciate the opportunity to address your concerns.According to your complaint, you stated that you were forced to close your Account because the person you worked with would not remove a late fee from your Account.On April 24, 2017 your monthly statement was issued indicating a required minimum payment in the amount of $25.00 was due on May 20, 2017. PNC received a payment in the amount of $787.40 on May 21, 2017. Since the payment was not received on May 20, 2017 your Account was assessed a late fee in the amount of $25.00 and an interest charge of $13.38 when your Account cycled on May 25, 2017.On June 5, 2017 PNC received a call from you requesting that the late fee and interest charge be removed from your Account. The representative that you spoke with, as a courtesy, removed the $13.38 interest charge. At that time you chose to close your Account. The representative disclosed that the closing process cannot be reversed. You agreed at that time to close your Account.During our conversation on June 7, 2017, as a courtesy, PNC credited your Account for the $25.00 late fee. PNC respectively declines your request to reopen your Account or change what PNC rep[redacted]ed to the credit bureaus to which we report.Thank you for allowing me to clarify our position in this matter. If you have any questions or additional concerns, please call me toll free at [redacted]. My extension is [redacted] which is also my direct telephone, and I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client Relations, [redacted] PNC Reference Number*

PNC Bank, N.A. responded to Mr. [redacted] on April 18, 2017, and considers this matter addressed. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

My family and I reject the response from PNC Bank because it doesn't satisfy or respond to the fact that, not only did my family members and I incur months of stress due to the constant and continuous requirements placed upon us for this loan, it also does not take into account all of the fees we had to pay out to satisfy their continuous requests.  We have had to pay for multiple fax, mailing fees, and processing fees. Plus the costs of at least two credit check fees, that were activated without my knowledge.  They in turn, let the closing date for the loan of December 23rd just pass without our knowledge of them doing so, which caused the whole process to have to be started all over again in mid-January of 2018.  This process began last August, and because of the stress and mis-handling of this process, I believe we should at least be compensated for the fees we have paid out for.  This whole process has resulted in many problems for us, when all we wanted to do was take over the small amount left on the mortgage, and move into a family member's house.  We never thought so many requirements, fees and stress, would be the result of this loan application.  Thank You for your assistance!  [redacted] and family.

November 7, 2016PNC Bank, N.A. responded to [redacted] on October 3 and 7, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.A. responded to [redacted] on 10-26-17, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. spoke with [redacted] on July 11, 2017 regarding her concerns, and we will be working directly with the customer to resolve the matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Nothing was settled, they refused to allow access to the phone recording, and I have sent you the release form to get the bank records showing the payments were on time. They are with holding the evidence that proves me right, now why are they doing this ?  I have also contacted the OCC and requested they get the recording to show I'm correct. this is a sad attempt to get revienge for moving my retirement funds out of PNC. and I'm willing to bet they will not even release yesterday conference call to the Revdex.com.
Regards,
[redacted]

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on February 17, 2016, and considers this matter addressed. Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank